Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
Complaints
This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 290 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Id: ********** - I contacted HSN to ask for a prepaid label. I was charged for delivery and now charged for return. Can you please process and send a prepaid label for this item. email on file: ********************** Thank you
Business Response
Date: 09/22/2022
HSN is in receipt of the request from ************************* Our records reflect on 9/21/22 ************************ contacted HSN and our Team member advised she is responsible to return the order #********** the Emeril 6qt Air Fryer ************************* BLACK that was shipped directly from our vendor. HSN is not responsible for return postage for this order. Once the order has been received a refund will be issued.
500 RETURNS RD
(RETURNS)
***********, **
06495Customer Answer
Date: 09/23/2022
Complaint: 18060501
I am rejecting this response because: HSN has falsely advertised, stating free shipping on orders $75 or more and now charging to return items. I just opened this account and will certainly be closing it and closing the HSN card. Going back to AMAZON, this is why HSN is losing money, ripping people off, penalizing to make a simple return. No wonder you have a -1 rating.
Sincerely,
*************************************Business Response
Date: 09/26/2022
HSN has received the rejection from ************************* The free shipping when you spent $75.00 was for the item(s) shipped to our customer and not the return postage. To resolve this for ************************ HSN will mail her a prepaid return label to return order #********** for a refund. Going forward ************************ will be responsible for return postageCustomer Answer
Date: 09/26/2022
Complaint: 18060501
I am rejecting this response because: After the rejection of the label, ************************ went and paid for the item to be returned. ************************ had to inquire postage of $81.00 to have this item returned and would like her postage cost refunded to her. ************************ has the receipts she paid for postage to provide.
Sincerely,
*************************************Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with ************** as well as HSN customer service. I am beside myself with talking,chasing down payments,talking,texting and making final payments. I changed whatever I buy with a credit card thru another bank. They continue to send me due payments on stuff I paid off. I am sick of their lying telling me it will and is straightened out. I have not used this credit card and I destroyed it only argue about it with separate customer service reps that all say something different. I am in shock that this bank is allowed such a monopoly. I am old and have health problems and I cannot fight anymore. I will try to tell as many people as I can what a deceitful thieving practices that synchrony bank is doing. This is not false or untrue its reality that needs some person or company to fight this bank. They are making millions by continuing to charge people payments that are not due,adding interest,late fees without the customer realizing what is happening. I only hope others take the time to see this and *************** is sued and put out of business for their false claims. Sincerely *******************Business Response
Date: 09/21/2022
HSN is in receipt of the complaint filed by *************** HSN does not have access to Ms. ****** credit card account with **************. ************** is a valued HSN customer and on behalf of ************** our credit department has reached out to ************** and a Bank representative will contact ************** to review her credit account in detail.
HSN apologizes for any inconvenience this may have caused.
Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The original purchase was 8/9/22.The 2nd billing was 9/6/22 the amounts that was taken out was different. Next billing was 9/7/22, again different amounts. 3. Why was I billed twice in one month. I'm on a fixed income and I have monthly bills which didn't get Paid. My bank was thrown into Over draft Status. I didn't give HSN PERMISSION TO GO into My Bank Account taking monies Out more than once a month!!!I want the over draft monies And the extra monthly payment Returned.I'm contacting all of the ** STATIONS BEnotified Respectfully, *********************************** ****************** ************Business Response
Date: 09/12/2022
HSN is in receipt of the complaint filed by Ms. ******. Our records reflect the following purchases on 8/8/22 on the flexpayment program:
8/8/22 - order #********** - JBU by Jambu Hibiscus Casual **** **** SUNFLOWER SIZE 10 WIDE - 8/8/22 #1- $30.09, 9/7/22 #2 - $19.99, 10/6/22 #3 - $19.99
8/8/21 order #********** - As Is ************** EveryWear Maxi Dress NAVY SIZE 3X - 8/8/22 #1 - $13.82, 9/7/22 - #2 - $8.33, 10/6/22 #3 - $8.33.
8/8/22 order #********** - As Is ************** EveryWear Maxi Dress ***** FLORAL SIZE 3X 8/8/22 #1 - $13.88, 9/7/22 - #2 - $8.33,
10/6/22 #3 - $8.33.
**************** did also place 3 orders on 8/5/22 on the 3 flexpayments each and these were/are charged on 8/5/22, 9/4/22 and 10/6/22.
We hope this answers ******************** questions.
Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to order an item from the website. They had a deal going on for flex pay. Seems like a good idea. I submitted the order, I was denied but the funds were taken. It's been a week and still a pending charge.HSN stating there is nothing they can do and my bank is saying the merchant, also known as HSN, have to refund me. It's literally just giving me the runaround. I WANT MY MONEY BACK NOW.Business Response
Date: 09/07/2022
HSN is in receipt of the documentation sent by your agency in regards to the above referenced matter. FlexPay is a credit product that allows consumers to purchase items by making an initial payment using a credit or debit card with multiple [monthly] installments billed over time to that card. Requests to purchase using the FlexPay option are subject to credit verification and approval, which is disclosed on the HSN website. Credit verification occurs shortly after the consumer completes the transaction. Please note that the credit verification service used by HSN only results in a soft inquiry on a consumers credit file. Soft inquiries are reviews of a consumers credit file, including reviews of existing accounts by lenders and prescreening inquiries by prospective lenders. These inquiries will not change a consumers credit score.
****************** placed her order #********** the PLAYSTATION 5 DIGITAL VERSION on 8/19/2022 on hsn.com and the order was declined by her VI credit card. HSN provided ****************** an adverse action notice on 8/20/2022. That notice advised ****************** as to the reasons that HSN was unable to approve the FlexPay option and provided information on how ****************** may request a free copy of her credit report.
With respect to ******************* concern that HSN has charged her credit card, please note that although HSN requested authorization from the card issuer for the initial payment, it did not charge ****************** card. Any hold should have been released. ****************** should contact her card issuer if she continues to have concerns.Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Worst, most odd company. I originally placed a printer order as a gift on 8/9 and received an email a day or two later that the order was cancelled with no explanation. I retrieved their customer service number online and called to see what was going on. They stated that the order was flagged as fraud due to an incorrect auto-population where the system switched the my name associated with the payment method to my mom's name that the order was for and that I would need to be transferred to the ***************** The fraud rep was extremely rude from the beginning, and it wasn't until I asked to speak to her manager that she became more accommodating. She kept saying that the "profile" had the incorrect information, but there should not have been a profile made since I checked out as a guest. I immediately thought that was weird. I would never want a profile or account made with a company unless I 100% agreed to do so and was clear that would be happening. The rep finished the verification and transferred me back to the customer service line to replace the order. We completed the call, but I never received a confirmation email or any tracking updates, so I concluded that the rep entered my email information in incorrectly. I just called back for an update, and they stated that my order had been cancelled AGAIN. Of course, the main department I called could not do anything until the verification department reopens on Monday. I even spoke with the manager and she could not discount the item nor provide expedited shipping for the inconvenience. Not to mention, both charges are still reflecting on my card despite the 3-day refund process they said is in place. This is ridiculous and strongly inconveniences customers. This company does not need to be up and running anymore.Business Response
Date: 09/12/2022
HSN is in receipt of the complaint filed by ************************* Our records do not reflect an account with this name. There are 2 accounts with the address and phone number listed in this complaint, both in the name of ************************** One account has zero orders and the other account shows on 8/9/22 and 8/10/22 orders placed for HP Envy All-in-One Printer Bundle w/10 Months Ink WHITE/BLUE. **** orders were cancelled as unable to verify the information provided. HSN asked for authorization of funds however PayPal held the funds for the one order. On 8/22/22 HSN contacted PayPal to release the funds for $132.29.
For further assistance with verifying the account ************ must contact our verifications department at ************.
Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going back and forth, with HSN for months on a return. I ordered a Mac book pro for my granddaughter and found out I got her the wrong model. As soon as it arrived, With a ************* wrote "return to sender" they did a 15-day investigation and said I will be getting my refund of $459.00March 5,2022 and $ ****** on April 25, 2022. 2 months go by and I call them and ask where is my refund? They said to dispute the charges because they have no record of return. I can not dispute with my CCC because it's passed the 90 days. I would like a resolution with this matter. Also I would line all my chats, emails, calls pulled. So they can verify what I was told months ago.Business Response
Date: 09/09/2022
HSN is in receipt of the complaint filed by *************** Our records reflect ************** purchased order #********** the Apple MacBook Pro 13" ****** RAM 256GB SSD Silver Laptop BLACK on 3/4/2022 on the 5 flexpayment plan.
On 5/19/22 ************** contacted HSN stating she returned the order and HSN contacted the vendor. On 5/20/22 our vendor responded, We have not received this package back from the customer. Please contact your customer to see if they have any tracking information to place a trace on it. On 5/20/22 HSN mailed ************** a letter stating the vendor did not receive the order and requested Proof of return, tracking information. On 7/21/22 ************** contacted HSN stating she returned the order to the sender, our Team member advised her we are unable to track from the date and to contact *** with tracking to get information on delivery back to the sender. ************** must work with *** as she is the sender who shipped the package back .Customer Answer
Date: 09/16/2022
Complaint: 17910026
I am rejecting this response because:
I did contact **** They said it was picked up and sent to their warehouse months ago.
Sincerely,
***************************Business Response
Date: 09/21/2022
HSN has received the rejection response from ************** stating that she did contact *** and was told order #********** the Apple MacBook Pro 13" ****** RAM 256GB SSD Silver Laptop BLACK was returned to the shipper. To resolve this matter HSN is asking ************** to provide the return and delivery information from ***.Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Earthbrite cleaner and it leaves a film especially on glass top stoves that they advertised on their video that it's good for all glass, stainless steel, bathrooms, well, not my glass stove, leaves a film and I have very few stainless steel in my home. They stated good to use in bathrooms, where and it doesn't do anything but leave a fil? On 8/17/22, I called HSN to return the item and didn't want to pay return of this awful product, the customer service rep said I have to pay for return. Why should I have to pay for their product that they probably never tested and it's a fraud with how they advertised this product. This was not the first time buying from HSN and sending back returns, but they never charged me for a return but this time the arrogance sure came out, YES, YOU HAVE TO PAY FOR THE RETURN, I ALSO MADE A FIRST PAYMENT OF $13,20 BECAUSE OF THE TIME OF THE MONTH THAT THIS ITEM WAS DUE ON THE CHARGE CARD OF HSN. HSN SHOULD BE SHUT DOWN, THEIR PRODUCTS ARE NOT TESTED AND NOW YOU PAY FOR THEIR FAKE ADVERTISING, BEWARE, I THOUGHT FALSE ADVERTISING WAS A CRIME?? HOW AND WHY ARE THEY GETTING A WAY WITH IT???? AS CONSUMERS WE HAVE NO PROTECTION.Business Response
Date: 08/30/2022
HSN is in receipt of the complaint filed by ****************. We are sorry to hear that the Earth Brite ********** All-Purpose Cleaning ************ did not work for her. To return the order we ask that **************** use the ** return label attached to her order summary or she can print a return label on hsn.com. An override has been issued and **************** will not be charged for return postage.
HSN apologizes for any inconvenience this may have caused.Customer Answer
Date: 08/30/2022
I did not want to pay postage on a product that was not what they advertised, you can close my complaint. I have already sent the product back to them, ************* ************** on 8/18/2022 at 12:23 p.m.
Thank you..Business Response
Date: 08/30/2022
Business Response /* (1000, 7, 2022/08/30) */
HSN is in receipt of the complaint filed by Ms. ******. We are sorry to hear that the Earth Brite Clay-Based All-Purpose Cleaning Kit LAVENDER did not work for her. To return the order we ask that Ms. ****** use the EZ return label attached to her order summary or she can print a return label on hsn.com. An override has been issued and Ms. ****** **** not be charged for return postage.
HSN apologizes for any inconvenience this may have caused.
Consumer Response /* (2000, 9, 2022/08/30) */
I did not want to pay postage on a product that was not what they advertised, you can close my complaint. I have already sent the product back to them, United States Postal Service on 8/18/2022 at 12:23 p.m.
Thank you..Customer Answer
Date: 09/07/2022
Complaint: 17910021
I am rejecting this response because:I need to reopen this case number, I want my refund in money not a credit. HSN sent me an email stating i received a credit on my HSN credit card. I said no, I am not purchasing anything from HSN going forward, I have had too many problems with their merchandise and the credit will do me no good. I also stated their advertising of their products are misleading and now holding my money hostage will force me to purchase more of their awful merchandise and I WANT MY MONEY, the customer service stated we do not give out checks. I found this on their web site:Refund in the way of what, always misleading, refund is a refund
Sincerely,
***********************Business Response
Date: 09/07/2022
HSN is in receipt to the response from ***************** Our records reflect on 9/5/22 Ms. ******* was issued refunds for her payments for flexpay #1 for ***** nd flexpay #2 for $10.99 and flexpy #3 was cancelled. She was not charged for return postage. Both refunds were issued to her HSN credit card.
We hope this answers **************** questions.
Customer Answer
Date: 09/08/2022
Complaint: 17910021
I am rejecting this response because:
Sincerely,
***********************Business Response
Date: 09/13/2022
HSN has reviewed the response from ***************** The order was paid to HSN on **************** HSN credit card and the refund issued back to the method of payment used. **************** paid ************** by check, the Bank that manages the HSN credit card. For a refund to be issued by check **************** must contact ************** where HSN issued the refund back to.
HSN considers this matter closed.
Customer Answer
Date: 09/14/2022
Complaint: 17910021
I am rejecting this response because:
Sincerely,
***********************Initial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order was shipped to the wrong address. HSN claims I have approved the address at checkout. I have no way of proving that the address it was shipped to was not showing on my end. I only know the address they shipped it to was an address I shipped to in the past. My account shows the correct address. I believe it was a glitch on their end that I did not pick up on when I received the confirmation email. I had no reason to double-check it. HSN told me too bad. No merchandise and no refund. I would like a full refund or the nerchandise.Business Response
Date: 08/30/2022
HSN in in receipt of the complaint filed by ********************. Our records reflect all orders placed on ************************ account has been placed using hsn.com.
All accounts on hsn.com are password protected and before finalizing the order a review and confirm page displays showing the address the order is shipping to. The 2 most recent orders placed on 8/3/22 were delivered to the address ******************** shipped it to via ****
HSN is not responsible for orders shipped to addresses on hsn.com by *********************Customer Answer
Date: 08/31/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the merchandise and am requesting that HSN verify receipt.Customer Answer
Date: 08/31/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
1838257939 and ********** were not received. I would like the confirmation information from the shipper confirming that the product was delivered to the recipient.Business Response
Date: 08/31/2022
Thank you for sending the response from ********************. HSN is asking for the order number that was not received so we can further assist ******************** with the location of the order.Business Response
Date: 09/01/2022
Thank you for send the requested information from ********************. Our records reflect the following:
Order #********** the *************************** To-Go Zip-Front Crossbody TROPICAL GARDEN shipped on 8/6/22 via *** tracking #1Z045E0V0262808456 and was delivered on Monday, August 08 at 1:22 P.M. at Front Door at ***************************************** 070943302
Order #********** the ***** GUARD BED RUNNER PROTECT shipped on 8/4/22 via *** tracking #1ZW052X10329430139 and was delivered on Friday, August 05 at 12:25 P.M. at Front Door at ***************************************** 070943302.
Both orders were placed on Ms. ********* password protected account on hsn.com.Initial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
08/12/2022 I purchased a refurbished iPhone XR and used the Flex pay option to make 5 smaller payments. My initial payment at checkout with all fees totaled $81.70. However, $95.61 was the amount pending in my bank account. 08/13/22, I contacted HSN **************** by chat and spoke with **************** was told they did not place the hold, my bank did and to release the hold the merchant would need to email them a release request and they would process within 48 business hours. I called HSN ****************, I was at first told again that my bank placed the higher hold but then she changed the explanation to them charging a higher amount to make sure there was enough money to cover it. She said the hold would drop off in 3 days. Unacceptable, I should not have been charged a higher amount to begin with and 3 days to get my money back is not okay with me. A few hours later I received an alert from my bank account about a transaction pending in my account. Although I hadn't received the item yet, (it hadn't even shipped) and my next payment wasn't due until 09/10/22, they were now holding the next payment amount of $59.99. I called HSN **************** again. The operator apologized and said she wasn't sure why that happened but she would back the payment out and it should drop off immediately. She also said she would send an alert to a supervisor to remove the higher amount hold on my account as well. Several hours later and I still have these charges pending in my account. It's not a lot of money but I NEED that money and waiting 3 business days to receive my money when they shouldn't have charged me to begin with is COMPLETELY unacceptable. I tried to cancel my order first thing this morning during the chat with ****************** was told it was processing and that was not possible. At this point, I don't want any further dealings with HSN. I would cancel the order if I could but they refuse.Business Response
Date: 08/31/2022
HSN is in receipt of the complaint filed by **************. Our records reflect order #********** the PREOWNED APPLE IPHONE XR 128GB BLACK was placed on 8/12/22 on the 5 *********** plan.
#1 for $81.70 on 8/15/22
#2 for $59.99 in error on 8/23/22 and the charge did not settle. HSN reversed the charge and this will be charged on 9/11/22
#3 for $59.99 on 10/14/22
#4 for $59.99 on 11/13/22
#5 for $59.99 on 12/13/22
HSN hopes this answers ****************** questionsInitial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just tried to buy a product via flex pay on their site. Submitted my payment and boom it took out the flex pay PLUs the full amount. This is my bills money so of
Course I'm irritated. I message customer service and they say "it should come off
In 72 hours otherwise call your bank" Should??? Nope I didn't submit this twice and I shouldn't have all this money out of my account. When I asked if they submitted the reversal to my bank, they just keep saying the same thing. I need to know that it was submitted and when I will get back the money that I didn't have to spend. If I had over 1000 to spend I certainly wouldn't be buying it off of Hsn, The small pending charge for the flex pay came off but of course the large one for over 1000 is still there. I need to know for a fact that this pending charge will be off of my account. I did business with them in the past but never again!Business Response
Date: 08/30/2022
Business Response /* (1000, 5, 2022/08/16) */
HSN is in receipt of the documentation sent by your agency in regards to the above referenced matter. FlexPay is a credit product that allows consumers to purchase items by making an initial payment using a credit or debit card with multiple monthly installments billed over time to that card. Requests to purchase using the FlexPay option are subject to credit verification and approval, which is disclosed on the HSN website. Credit verification occurs shortly after the consumer completes the transaction. Please note that the credit verification service used by HSN only results in a "soft inquiry" on a consumer's credit file. "Soft inquiries" are reviews of a consumer's credit file, including reviews of existing accounts by lenders and prescreening inquiries by prospective lenders. These inquiries will not change a consumer's credit score.
Ms. **** placed her order #XXXXXXXXXX the PLAYSTATION 5 DISC VERSION CON on 8/12/2022 on hsn.com and the order was declined by her VI credit card. HSN provided Ms. **** an adverse action notice on 8/13/2022. That notice advised Ms. **** as to the reasons that HSN was unable to approve the FlexPay option and provided information on how Ms. **** may request a free copy of her credit report.
With respect to Ms. ****'s concern that HSN has charged her credit card, please note that although HSN requested authorization from the card issuer for the initial payment, it did not charge Ms. ****'s card. Any hold should have been released. Ms. **** should contact her card issuer if she continues to have concerns.
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