Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/29 a *brand new* product was shipped. This avoids any discourse about haggling over conditions of the product or price. 6/2 the product was received by said business. 6/6,I received an email that stated the previous year model was what they received. This simply did NOT happen. I requested they correct the error which was made on THEIR end. Because they did not receive the previous year model. They received the current year and this was triple checked before even shipping it to them. Once they made this false claim,they cut the agreed/quoted price by 20 plus percent. Multiple promises were made to follow up with me and that has not taken place. This is a classic bait and switch, a play as old as time. I also am hardly the only person with a complaint of this sort against said company. They try to wear you down for the lower price quote. I have been honest and fulfilled my end of the bargain. Obviously, they have not. I don't have time for games. If I don't ship the exact product I promised prior to shipping, then I don't get paid. So it's in my best interest to be accurate. Furthermore, why would I pay for insurance if I knew I was sending the wrong product? That also doesn't serve my best interests. This company plays with folks time and money, which is a horrible business model. This is my first time doing business with these individuals and I don't remotely feel good about building a business relationship here. Dishonesty is a huge red flag for me, persons and business wise. I need to be paid the initial agreed upon price because I accurately fulfilled my end of the bargain. This isn't rocket science.

  Customer Answer

  Date: 06/19/2025

  There was a severe mistake made on my part and I need to own it. Itsworthmore.com is not remotely in the wrong here and I, unfortunately, 150% am. I personally called them to apologize. I was stuck on a detail that didn't matter because it made me incorrect. Please delete the complaint. I have accepted the lower offer from them because it was correct. I am in the wrong here. And want to apologize again. The apology should always be as loud as the disrespect. 

  Customer Answer

  Date: 07/02/2025

  There was a huge error on my part and no wrongdoing on the part of Itsworthmore.com. Please close the complaint, since I cannot retract. I also would formally like to apologize to them as a team and entity yet again. Please and thank you. 

   

  Sincerely,

   

  *** Nicco-*****

  Business Response

  Date: 07/08/2025

  Hello,
  
  We'd like to thank the customer for sharing their feedback via the BBB. Weve carefully reviewed the offer and the inspection records to better understand the situation. Based on our findings, the device we received was indeed a 2024 model, not the 2025 model as originally claimed. This was verified during our re-inspection process and further confirmed using Apples official Check Coverage tool, which identifies the model and warranty start date based on the serial number.
  
  Please know that it is never our intention to misrepresent or undervalue any item. We take our inspection process seriously and strive to be as accurate and transparent as possible. In this case, we have documented proof of the model year, which was shared with the customer. The adjusted offer was approved and the customer confirmed the error, and payment has already been issued based on that revised valuation.
  
  We understand how frustrating this situation must be, especially when they believe they have confirmed all information to be accurate prior to shipment, however, we must rely on objective verification tools and our internal inspection protocols to ensure fairness and consistency across all transactions.
  
  For future submissions, we strongly recommend checking the devices serial number through the manufacturers website such as Apples check coverage to confirm the model year before shipping. This can help avoid any misunderstandings or discrepancies moving forward.
  
  At this time, the case is considered closed on our end, unless there are additional concerns youd like us to address. Were always open to constructive feedback and committed to improving the experience for all our customers.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Nicco-*****

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed and frustrated with the way ItsWorthMore has handled my trade-in. I sent in my ******* Galaxy S24+ a phone I used without any issues and fully paid off through *******. The device is legally mine, has never been reported lost or stolen, and has never been blacklisted in any way. I even confirmed this by independently checking the **** no flags or issues showed up.Despite this, ItsWorthMore arbitrarily decided my phone is blacklisted and refused to honor the trade-in. That alone is unacceptable, but the situation gets worse. They claimed they would return the device, and I even provided a prepaid return shipping label at their request. Yet over 11 days have passed and I still do not have my phone back. They continue to offer vague, dismissive responses like were reviewing it or please wait with no real action taken.Eventually, they provided their own tracking number claiming they initiated the return only to discover that they never even dropped the package off with **** In other words, they still physically possess my property and have made no real attempt to return it.This company has shown an alarming lack of transparency, accountability, and respect for its customers. I gave them a working, clean device in good faith, and now they are refusing to return it while offering nothing but hollow responses. It feels like theft at this point and no customer should be treated this way.I am formally requesting that ItsWorthMore immediately release and ship back my phone or offer full compensation. I also believe others should be warned about their deceptive and negligent business practices.

  Business Response

  Date: 06/30/2025

  Hello,
  
  We would like to thank the customer for taking the time to share their feedback through the Better Business Bureau. We sincerely regret the frustration this experience has caused and take these concerns seriously.

  Upon reviewing our records, we were unable to locate any recent trade-in offer or correspondence related to a ******* Galaxy S24+ under this customer's name or contact information. The last documented transaction we have on file from this customer dates back to February, and it does not reference a Galaxy S24+

  We want to assure the customer that we are more than willing to investigate this matter thoroughly and resolve it appropriately. In order to proceed, we kindly ask that the customer provide additional information. The customer is welcome to reach out to us  directly and we will assist as soon as possible.

  Sincerely,

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an iPad from a company online. The company name on my bank statement is Reebelo; however, I was emailed an invoice and the ***** tracking number by a company called ItsWorthMore I was given a ***** tracking number. The package was supposed to delivered by 8pm on 5/30/2025. The last update on the account was that the package left the facility in ********, ******* at 6:03 AM on Friday, 5/30/2025. Ive called and emailed in several times to speak with someone about this issue, but I keep getting the same information that its showing as out for delivery, theyve opened an investigation into the , and theyll reach out when there has been an update in the matter. But at this point, its likely not going to resurface.

  Business Response

  Date: 06/30/2025

  Hello,
  
  We appreciate the customer taking the time to share their concerns through the BBB, and we sincerely apologize for the inconvenience this situation has caused.

  To clarify, our company, ItsWorthMore, is a verified seller on the Reebelo platform, which is where this purchase was made. As such, while the customer saw "Reebelo" on their bank statement, the fulfillment of the order including shipment and support, was handled by our team.

  Regarding the delayed shipment: the order was shipped via ***** and, per tracking records, the last scan indicated that the package departed from their facility in ********, ******* on the morning of May 30, 2025. Unfortunately, no further tracking updates have been provided by the courier since that time.

  As soon as this issue was brought to our attention, we immediately contacted ***** and initiated a formal investigation into the missing package. Please note that once an investigation has been launched, the timeline and outcome are dependent on the courier's internal processes, which are outside of our direct control. These investigations can typically take between 4 to 8 weeks to complete.
  
  We completely understand how frustrating this delay is, especially since the customer has made multiple follow-up attempts for information. At this time, we went ahead and followed up with the courier and they have approved the claim. We will make sure the refund is processed as soon as possible. 
  
  This case is satisfactorily closed on our end unless the customer has any additional issues they would like addressed.
  
  Sincerely,

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23445261
  
  I am rejecting this response because: None of what was said to you was relayed to me. I've tried to reach out to Reebelo and Itsworthmore several times, but each time I get a response (usually several days later) telling me that my concerns will be escalated to the appropriate team and I'll be contacted as soon as there's an update. However, no such effort to contact me and update me with the status of the process have been attempted. So, I'll reach back out after a few days or a week only to find no movement, and then I'll email again and start ******* process over again. 

  I began asking for a refund and for Reebelo (or whoever needs to do it) to contact ***** to file the claim (because I was told only the sender could do it), but they have been unresponsive and super unwilling to be helpful thus far. 

  I've tried to call their number as well as Reebelo at ************, but it's just an automated message that just keeps repeating to go on their website for any issues or concerns. 

  I've attached all of my email communications related to this issue. 

  Sincerely,
  
  **** ******

  Business Response

  Date: 07/07/2025

  Hello,
  
  To clarify our position: as a reseller operating through Reebelos platform, we are required to communicate and process all updates through their system. That means any actions we take including escalations, refund requests, or claims must be routed through Reebelos internal support channels. We do not have direct control over their customer service timelines or how quickly they respond to escalated issues.
  
  That said, we did escalate your concern and submitted the necessary information to ******* in accordance with their policies. From our end, the case has been resolved and refunded, and weve fulfilled all obligations required of us as the seller. If there is still an issue with the refund, that process must be handled directly by Reebelo, as they are the platform managing the transaction and customer service.
  
  We understand how incredibly frustrating it is to feel ignored or passed around, and we sincerely regret that your experience has been so difficult. If theres anything else we can do from our side, we are more than willing to help.
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this company my iPhone 14 Pro. They were supposed to evaluate it upon receipt and pay me $366 for it. I opted for the digital payment which meant they were supposed to process it within one day. I never received payment and now they arent answering my emails.

  Business Response

  Date: 06/24/2025

  Hello,

  We would like to thank the customer for sharing their valuable feedback via the BBB. First, we would like to apologize for any inconvenience the customer experienced. We understand the importance of receiving timely payments and prompt communication, particularly when a digital payment and expedited processing have been selected.

  Upon review of our records, the customer’s payment was processed on June 6th and is marked as completed in our system. While we strive to respond to all inquiries as quickly as possible, our business is closed on weekends. Any emails or messages received during that time are responded to on the next available business day.

  At this time, based on the information available, we consider this case resolved and closed on our end. Should the customer have any additional questions or concerns, they are welcome to reach out to us directly so we can assist further.

  Sincerely,

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent an Apple Watch Series 8 Stainless and was given offer of $142, *** tracking 1Z789RA00393059875 shows delivered May 6th at 11:32am. I still have not received my funds. Reached out to business Today May 13th at 9am with no response

  Business Response

  Date: 06/17/2025

  Hello,

  We’d like to sincerely thank the customer for taking the time to share their feedback via the BBB.

  Upon review, we can confirm that the Apple Watch Series 8 Stainless was delivered to us on May 6th, as indicated by UPS tracking. As clearly stated during the offer checkout process, our standard processing time is 4–7 business days to allow for proper inspection, evaluation, and payment processing.

  In this case, the device was evaluated, and payment was issued on May 13th, which is within our standard timeframe.

  For future transactions, the customer is welcome to opt into our expedited processing option, which ensures the offer is completed within 1 business day of delivery.

  At this time, this case has been resolved on our end. However, if the customer has any further concerns or questions, we’re more than happy to assist.

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer from **************** to sell my Alienware R13 computer to them for $865.00. I shipped it to them on 25 April 2025. On 6 May 2025, I received an email from ItsWorthMore stating that their evaluation found a damaged processor/heatsink and a damaged GPU. They changed their offer from $865 to $0. I knew the computer was not damaged when I sent it to them, since I had been using it daily until I shipped it to them. I requested a reinspection. On 9 May 2025, I received an email from ItsWorthMore stating that, upon a second review, the *** and GPU were not damaged, but the heatsink was damaged. Interesting since if I had been using this computer with a damaged cooling system, I would think the *** would be burned. They sent me a picture showing a liquid cooling port to the heatsink broken off. I know it was not like that when I sent it to them. I sent them pictures of the computer running on 25 April, the day I sent it to them. I suspect the computer was damaged during their "evaluation".

  Business Response

  Date: 05/30/2025

  Hello,

  We would like to thank the customer for taking the time to share their concerns through the Better Business Bureau. We sincerely regret any frustration or inconvenience caused by their recent experience.Upon receiving the Alienware R13 computer, our initial inspection indicated damage to the heatsink, processor, and GPU, which significantly impacted our ability to power on and properly evaluate the device. In line with our standard procedures, and at the customer's request, we conducted a second, thorough reinspection to ensure a fair and accurate assessment.

  During the reinspection, it was determined that while the *** and GPU themselves did not appear to be physically damaged, the heatsink sustained significant damagespecifically, a broken liquid cooling port. This damage rendered the unit unbootable, preventing us from performing the full diagnostic testing necessary to determine overall functionality and market value. Since our resale model is based on tested and verified working systems, we were unable to proceed with an offer based on the unit's inoperable state.

  We fully understand the customer's concerns, especially considering they used the system prior to shipment and have provided photos showing the device in working condition before it was sent. In light of this, and to ensure all avenues are explored, we have taken the additional step of initiating a claim with the shipping courier. This is a part of our protocol when there is reason to believe damage may have occurred during transit.

  We are actively following up on the claim and have informed the customer that we will provide an update as soon as we receive one from the courier. Please be assured that we are taking this matter seriously and are committed to resolving it in the fairest manner possible.

  If the customer has any further questions or additional documentation that could assist with the courier claim, we welcome them to share that with us.

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company bought a camera lens fron me originally it was suppose to be 800 dollars then they said upon inspection it was worth only 400 this is a lie then they paid Me with a virtual card through a company called check book the card number wasn't a real card so they had option to do printable check that check was bad and after I told them they froze the account

  Business Response

  Date: 06/10/2025

  Hello,

  Wed like to thank the customer for taking the time to share their feedback via the BBB.

  Upon further review of the order, it was confirmed that the item received was a Canon EF ******mm f/2.8 L USM, not the Canon EF ******mm f/2.8 L IS III USM as initially submitted. This was verified by cross-referencing the serial number through publicly available manufacturer databases.

  Additionally, the lens showed light to moderate scratches and signs of wear on the body and/or glass. It was also found to have focusing issues, meaning it could not produce a clear image a critical defect for resale.

  Because of these discrepancies and functional issues, the original offer had to be adjusted. As part of our standard process, customers are always welcome to decline the revised offer and request their device be returned. In this case, the customer accepted the adjusted offer, indicating agreement with the findings.

  Regarding payment, we use a third-party service, Checkbook, to process digital payments. Records on our end show the payment was issued. However, we understand the customer experienced issues and, in good faith, we offered an alternative payment method. To date, we have not received a response regarding this offer.

  We remain committed to resolving any open concerns and are happy to assist further if the customer reaches out directly.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have send my stuff to its worth more and I have got a email on April 9th saying they got my stuff but they have not send me a email about my my offer or anything and I just want to know whats taking so long because it dont take that long to evaluation some stuff Ive send thank you so that I can see my offer and how much my stuff will be.

  Business Response

  Date: 04/30/2025

  Hello,

  We appreciate the opportunity to address the customer's concerns and thank them for taking the time to share their feedback via the BBB.
  
  To provide clarity, our processing time is 4-7 business days, which is clearly communicated upfront during the offer creation process to ensure transparency. By submitting an offer, the customer agrees to our terms and conditions, including this processing timeline.
  
  While we understand that waiting may not always be ideal, we do provide an option for expedited processing at checkout. If the customer did not select expedited processing, this means they acknowledged and accepted our standard processing timeframe.
  
  Upon reviewing this case, we confirm that the offer was processed within the promised 4-7 business day window and that the payment has already been successfully completed. Given that we have fulfilled our commitment within the agreed timeline, this case is considered closed on our end unless the customer has additional concerns that require our attention.
  
  We truly appreciate your time and consideration. Please feel free to reach out if you require any further clarification.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them my Galaxy S21+ based on an offer of $140. It was in flawless condition, wrapped in foam and packed tightly in a small box. They claimed upon arrival that the back glass was cracked and hence they would only offer $35. Upon further investigation I discovered this company is famous for pulling this stunt in order to scam people out of their phone for a fraction in order to pad their profits.

  Customer Answer

  Date: 04/24/2025

  The issue was settled but not to my satisfaction. They returned the cell phone to me instead of honoring their original offer. I sold it to another company for a price comparable to the original offer from ItsWorthMore.

  Business Response

  Date: 04/25/2025

  Hello,
  
  We appreciate the opportunity to address the concern raised regarding the revised offer for the customer's Galaxy S21+.
  
  Upon thorough inspection, it was determined that the device had a cracked back glass or was improperly anchored to the casing. Due to this issue, the entire back glass plate would need to be removed and replaced before the phone could be resold. This is a delicate and time-consuming process, which is why the offer was adjusted accordingly.
  
  We fully understand how disappointing this situation can be, especially given the initial expectations. However, as a business, we strive for fair and transparent transactions, and in cases where a received device does not match the original description, we must account for necessary repairs before resale.
  
  Additionally, our process includes an option for reinspection if a customer has concerns regarding our findings. In such cases, we review the issue again and provide proof of the identified condition. However, the customer did not request a reinspection and instead chose to have the device queued for return, limiting our ability to provide further details at this time.
  
  It is important to note that our evaluations are based solely on the condition of the device received, and we have no intention of misleading or scamming customers.
  
  As of now, we can confirm that the device was returned to the customer. If there are additional concerns that need to be addressed, we remain open to assisting further and providing any necessary clarifications.
  
  We appreciate your time and the opportunity to address this matter transparently. Please let us know if theres anything else we can provide to help clarify the situation further.

  Customer Answer

  Date: 04/25/2025

  These are photos I took of the phone after they returned it to me. Where are the cracks!!! I have a few other photos but was limited on what I could upload.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  
  The issue was settled but not to my satisfaction. They returned the cell phone to me instead of honoring their original offer. I sold it to another company for a price comparable to the original offer from ItsWorthMore.

  
  These are photos I took of the phone after they returned it to me. Where are the cracks!!! I have a few other photos but was limited on what I could upload.

   

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my phone back to itsworthmore and they gave me a price for the phone of ****** they email me saying there was water damage when I clearly know there was not and therefore of complaint t on its worthmore online and this is what they do to every customer is **** them off in the end and right now if this is not settled and me not getting g the price that I was offered im calling my lawyer and sueing its worthmore and put them out of bussiness and this is not the first time they have done this there are thousands of complaint on it worthmore online and if I dont get the money I was offer like I said I will put them out of bussiness and see them incourt

  Business Response

  Date: 04/21/2025

  Hello,

   

  We appreciate the opportunity to address the concerns raised by the customer through the ********************. Upon receipt of the device, our team performed a thorough inspection as part of our standard evaluation process. During this inspection, it was found to have some sort of water damage which can be found on the display and have attached photos of our findings for you to review. This means that water has entered the interior of the device and will compromise the reliability of the internal components. Over time, rust can develop on the internal components and cause further damage.. This issue was also confirmed during our reinspection.
  

  While we understand the customers statement that the device was not exposed to water while in their possession, our findings are based on objective evidence observed during inspection. Photos of the affected areas were provided to the customer for transparency.
  
  Due to the condition of the device, we were unable to categorize it as being in "very good" condition, as originally quoted. As a result, the offer was adjusted to reflect the updated condition. However, as a courtesy and to provide a positive resolution, our team revised the offer above the standard value for a water-damaged device, which the customer accepted.
  
  We regret any frustration this has caused and aim to handle all devices and customer interactions with honesty, professionalism, and fairness. We also informed the customer that if they remained dissatisfied with the revised offer, we would be happy to return the device at no cost to them if they are willing to refund the payment.
  
  Thank you for allowing us the opportunity to clarify and respond to this matter.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23180136
  
  I am rejecting this response because: I was ripped off and I want ***** more credit 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/20/2025

  Hi,
  
  As part of our standard process, once the inspection or reinspection is completed, we send a detailed email to the customer outlining our findings. This allows the customer to review the evaluation and either approve or decline the adjusted offer.
  
  In this case, the customer accepted the adjusted offer, indicating agreement with the revised amount. Its important to note that this offer already reflected a higher-than-standard payout considering the device was found to have water damage.
  
  Given that the offer was accepted and the payment issued accordingly, we are unable to provide any additional credit at this time. We remain committed to fairness and transparency throughout our process and appreciate the opportunity to address this concern.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23180136
  
  I am rejecting this response because:
  They ripped me off and I will see them in court I already filed a court order on its worthmore and I will get the money i deserve for selling my phone e back to them
  Sincerely,
  
  ****** ********