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Business Profile

Collections Agencies

Gulf Coast Collection Bureau, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Gulf Coast Collection Bureau, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claimed debt is not owed since insurance already paid any costs. Business also failed to provide an itemized invoice / statement showing any ICO codes. This debt was disputed previously with the provider. This collection attempt is in bad faith since no monies are owed. Ref ********

      Business Response

      Date: 04/11/2024

      BBB Case No: 215 ***** RE:*********************.  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on April 10, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************** has filed this complaint alleging her account was paid in full by insurance.  GCCB has reviewed the file and determined that a portion of the account was paid by insurance.  GCCB has confirmed with the original creditor that the balance is due and was not completely paid by insurance.    A statement of the account will be provided to ************** via encrypted email.

      If ************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:03/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt for 10 ************* I do not have a contract with Gulf Coast Collection Bureau, **** they did not provide me with the original contract as requested.

      Business Response

      Date: 04/05/2024

      BBB Case No: ******** RE: *************************.  Gulf Coast Collection Bureau, Inc. (GCCB)is responding to the Complaint received in our office on March 28, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      *************** alleges she is not liable for a 10 ********** account.  She has not listed an address or an account number in her dispute.  ********************** has researched this claim and found an account placed with GCCB in 2015 and paid in full in 2018.  The account was reported paid in full in May 2018 and has not been reported since that time. 

      If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:03/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a voicemail today. That was an automated call about calling the company back with a phone number, but they left no information regarding what the bill was or what they were trying to collect. I dont feel like this is a valid collection agency and reading the reviews I see that there has been a data breach so this may be due to that. I would like calls to cease, and if anything does need to be transported, please use my email address

      Business Response

      Date: 03/21/2024

      BBB Case No: ******** RE: ***********************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on March 20, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ******************** received a message from GCCB that did not provide details about the reason for the call. This matter concerns a personal business matter so details are not left with the message. By separate encrypted email, GCCB will provide the details about the reason for the call.  In addition, GCCB will not make future calls.

      If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:03/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I am trying to make my monthly payment and the Gulf Coast Collections representative refused to accept it! I hung up on the call and made racist comments about my country of origin! I made the call at 8:02 am. She was very rude and is not trained to do customer service work!

      Business Response

      Date: 03/11/2024

      BBB Case No: ********* RE: *************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on March 5, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************** has filed a complaint stating that GCCB would not accept a payment and that our agent was rude on the phone.  GCCB has investigated this matter and determined the account was improperly recalled from the client while under a payment plan.   The issue has been corrected and the account is now with **********************. 

      GCCB has also reviewed the calls with our agent and agrees the agent was unprofessional on the call.   GCCB has discussed this matter with the agent to ensure it does not occur again.   

      If ************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Global Physical Network LLC. I do not have a contract with Gulf Coast Collection Bu. They did not provide me with the original contract as I requested.

      Business Response

      Date: 03/07/2024

      BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on February 28, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ******************** claims that she is not liable for the debt with Global Physicians Network, does not have a contract with GCCB, and that GCCB failed to provide a copy of the signed contract upon request.  GCCB is a collection agency retained by Global Physicians Network to collect a debt. GCCB has not received a previous request for a copy of the signed contract. By encrypted email GCCB will provide a copy of the signed agreement with Global Physicians and will send verification of the debt. 

      If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I repeatedly receive robo voicemails from Gulf Coast Collections. They do not state an account number or what business they provide ***********************. I have tried to call them at the number left in the message and am either told they cannot find any records for me or no one answers. I request that all calls cease immediately and an ITEMIZED bill with complete service dates, etc., be provided via mail. Do not call or leave voicemails on my phone. Gulf Coast has also been part of a data breach which I feel is behind these calls.

      Business Response

      Date: 02/12/2024

      BBB Case No: ******** RE: ***************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on February 8, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      **************** indicates she has been unable to obtain information from GCCB.  GCCB will mail another copy of the information to the address she has provided.

      In addition, **************** alleges GCCB has been subject to a data breach.  GCCB has not incurred a data breach.

      If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call this afternoon regarding a delinquent payment a test that I supposedly had in "JANUARY 12TH L, 2021".I inquired who is the the agency who did this so called test and the Dr name who ordered this test. They could not provide this information. That included a supervisor name ****. I told him this complaint has no merit and I found this inquiry by Gulf Coast very ridiculous as they where not prepared and their response for not having this information prior to calling me was very unprofessional. I told ********** was filing this complaint and it didn't seem to bother him. Any assistance BBB can provide will be greatly appreciated. *************************.

      Business Response

      Date: 01/25/2024

      BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on January 19, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************** has indicated that he received a call and has requested additional information about the matter.  GCCB will email the relevant information via encrypted email to the address listed in this complaint.

      If ************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a text from this company and until today have never had any contact with them nor did I ever give permission for text communications. Furthermore, I have never been told by any company or agency that any of my debts that I am currently paying were being submitted to collection agencies, I will not be opening any links that look suspicious such as this one.

      Business Response

      Date: 12/29/2023

      BBB Case No: ******** RE: ***** **.  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 28, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Mr. ** has indicated he was contacted by GCCB by text.  GCCB has reviewed the phone number he provided and determined it was provided by a different consumer.  GCCB has removed the phone number and will not contact Mr. ** again. 

      If Mr. ** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 12/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Do

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from GCCB that informed me it was an attempt to collect a debt, but my name was not mentioned nor any details of what the debt entailed, so I assumed they had the wrong number. A few days ago I got a text message again that I had supposedly consented to communications in this manner; however, I have not had any contact with GCCB before this, other than the ignored phone call mentioned above. The text included a link that I was supposed to provide my zip code to unlock and see debt collection details. I found this very suspicious and decided to contact the company directly through the website they have online and I told them I was not at all convinced that the call I was getting wasn't a scam. That I do not answer unknown numbers and I do not click links in text messages that I do not recognize the number of. I also said If I was the person they needed to get in touch with that I would want a written copy of the information sent to my address because I was unaware of any unpaid medical bills. I even went back after sending said message and checked to see if I could possibly have missed any bills from a surgery and labor and delivery I had last year. The information I had indicated that everything had been paid. I then got an email today from GCCB asking me to confirm the address on file. They didn't provide the address. I am disinclined to engage in further communication with this company. If they needed my zipcode to unlock a link they should have my address and I should not need to confirm it. At the very least, they should tell me the information they have on file. They have not provided any written instructions up to this point and never even mentioned me by name before this. My credit report shows no medical bills unpaid, and I can't find out what they are trying to get me to pay for without revealing personal information. It all seems very much like a scam to me and based on previous reviews I've seen their practices seem very shady.

      Business Response

      Date: 01/02/2024

      BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 27, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** has indicated that she is reluctant to engage with phone or text messages from GCCB. GCCB will email the relevant information via encrypted email to the address listed in this complaint.

      If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 01/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with GLOBAL PHYSICIAN NETWORK LLC. I do not have a contract with the Gulf Coast Collection Bureau, Inc. They did not provide me with the original contract as I requested.

      Business Response

      Date: 12/13/2023

      BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 6, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      GCCB will send the documentation of the matter to *************** at the email address listed with the account.

      If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 12/13/2023

       
      Complaint: 20965865

      I am rejecting this response because: In the response they are addressing "******************" to call a number or email an email address. I do not know who that is. I do not feel comfortable in communicating with Gulf Coast

      Sincerely,

      ***************************

      Business Response

      Date: 12/26/2023

      BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the rejection of our Response received in our office on December 15, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      It appears we forgot to revise the name from a previous response in the last sentence of our original response.  We apologize for the error.  ***************** wish to not be contacted,we will not contact her further.

      If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    Gulf Coast Collection Bureau, Inc. is BBB Accredited.

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