Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gulf Coast Collection Bureau, Inc.

  7560 Commerce Ct Sarasota, FL 34243-3217

  
• 

  Gulf Coast Collection Bureau, Inc.

  PO Box 21239 Sarasota, FL 34276-4239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several outstanding balances to pay off. When I went on the website to have them resolved, I was offered a repayment schedule for once a month payments. I have now been charged these payments on October 1st, November 5th, and today, November 27th causing me to over draft my account. I am beyond frustrated.

  

  Business Response

  Date: 12/06/2023

  BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 29, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  GCCB will have a supervisor reach out directly to ***************** to ensure the payment plans were set up as ****************** intended, to correct any future scheduled payments and to credit any unintended payments. 
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've been contacting me for three years about a debt they've been unable to verify. The debt they're attempting to collect on has been paid directly to the hospital by my insurance company. It had initially been delayed thanks to awkward timing in billing cycles, so the hospital sent it to collections three days before the insurance company paid the debt. Despite telling a representative two years ago that the debt they were collecting on had been paid, they continue to call. I was told I would be removed from their list. I would like the company to stop contacting me for a debt that no longer exists.

  

  Business Response

  Date: 11/16/2023

  Due to privacy laws we are unable to provide comment regarding the details of the complaint.  However, we will process the consumer's cease communication request

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first received a call on October 23 and did not pick up because it wasn't a number I knew and thought it was a potential scam; they only left a voicemail saying to contact them back at a number. Then I received a message from a different number notifying that they were a debt collector and sent a number to call them back and a website. I still thought that it was a scam because I did not receive any mail or email notifying me that I owed money and I knew that all my bills were paid; I made no connection that these were potentially the same company. I then got a call back on November 1 from the same number with the same voicemail, but I also didn't pick up because I thought it was a scam; I didn't realize it was the same number. On November 10, I again got a call and I realized that there was a connection between the previous calls and message. I did some research and found that they were a debt collection agency and also read some of the BBB complaints. My question is why did they not send a formal document or bill listing out the charges and reasons for charge first rather than calling first and leaving a voicemail with no description of who the call was for and why. It makes them look like scammers and I still don't believe they aren't. If there is some debt owed please contact me via mail or email first before calling. I will not be taking calls from the same number until then.

  

  Business Response

  Date: 11/21/2023

  BBB Case No: ******** RE: Vikenley Desarmes. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 13, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** has asked for information to be mailed to her and to not be called.  GCCB has noted the account not to be called and will mail the requested information to her address listed in the Complaint, including a copy of the initial notice sent to her.
  
  If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GCCB has called and left a message three times. I have NO IDEA why they're contacting me. They don't say why, nor do they say who they represent....just a robocall saying to call 'this is GCCB call one of our representatives.' I do not owe ANY bills. If you dispute that, you can MAIL me information on WHO is billing me what charges with a full description of what the charges were for! Otherwise, do NOT contact me again! CEASE AND DESIST.

  

  Business Response

  Date: 11/06/2023

  BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 6, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************** has asked for information to be mailed to her and to not be called.  GCCB has noted the account not to be called and will mail the requested information to her address listed in the Complaint.
  
  If ************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an unsolicited text message from a company identifying themselves as Gulf Coast Collection Bureau that includes a link and password without any communications with me prior to attempting to contact me in this way. I do not click links from any person or company that is not known to me, additionally, I believe in ******* express consent has to be provided before my cell phone is used for text communication. If this company continues, I will seek criminal charges, but in the meantime, if this is a valid company, they need to follow collection procedures within the consumer guidelines.

  

  Business Response

  Date: 10/29/2023

  BBB Case No: ******* RE: *******************************************  Gulf Coast Collection Bureau, Inc. (GCCB)is responding to the Complaint received in our office on October 19, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ***************************** has submitted a complaint about contacting her.   While investigating the account with the client, we have been informed that the account should have not been placed and we are closing our file.   
  
  If ***************************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:10/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2023 I received a call, that came through as flagged as potential spam from **************. The robo caller was named ***. No information as to why the call is being made or who they are other than gccb. I did ****** that to see that it is collection agency. I need to know for who and what. I'm still cleaning up the last identify theft issue I had that started with a phone call. I will not speak to anyone on the phone regarding this. I would like documentation mailed to my home. All communication via phone needs to cease and desist immediately. Especially since my phone is saying is a spam call.

  

  Business Response

  Date: 10/25/2023

  BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on October 19, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** claims that she is receiving calls and will not talk to anyone over the phone until she receives information for the reason of the call.  GCCB will mail information to the address listed in the complaint.  GCCB will not make further phone calls on these matters.  
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 3 robocalls from this company with no explanation of who they represent. To my knowledge, none of my Healthcare providers have EVER sent a notice regarding an unpaid bill. All my Healthcare is covered by either insurance or ********* This company will not disclose who they are representing, the amount, or an itemized bill. If a provider is owed money, they need to contact the patient BEFORE sending to a collections company which has never happened. I expect a canned response to this by reviewing similar complaints here. This practice of calling and harassing an individual WITHOUT providing LEGITIMATE DOCUMENTATION of the simple "who what when and where" is illegal.I want a legitimate itemized bill from the original provider. If you can not produce this, then you need to remove my name and number from your robo call harassment.

  

  Business Response

  Date: 09/19/2023

  BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on September 18, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** claims that he is receiving calls with no explanation.  GCCB has reviewed his dispute and determined that his phone number was provided for a matter belonging to a different consumer. GCCB is required to confirm it is speaking to the correct consumer before it can release any information.  It appears GCCB is attempting to reach his wife.
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20618741
  
  I am rejecting this response because:

  I am the primary insurance provider for my wife, *****************

  Further correspondence on this matter SHOULD BE IN WRITING WITH A DETAILED ITEMIZED description of who you represent and when you recived this information.

  We ALSO take this matter very seriously. If you wish to communicate with us - please send DETAILED ITEMIZED bill from initial provider as we have received NO late payment or missed payments from any of our providers.

  Please stop calling my wife, as she is ill and I manage all our insurance.

  If you have a bill from a provider. Otherwise, this is harrassment and we will work ONLY with a legitimate provider of Healthcare. 

  A collection agency comes into play when a bill is not paid. But since we have zero communication from our providers of any outstanding bills, we can assume you are an illegitimate representative.

  Please contact me VIA MAIL with the proper documentation.

  All calls should cease.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/27/2023

  BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the follow up message from ******************* 
  
  ****************** has asked that we not call the number again and to mail out the bills. GCCB has noted the account to not make calls and will mail the bills to the address.
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20618741
  
  I am rejecting this response because:

  These bills need to be itemized and document who you are representing. I have contacted all our medical providers and there are NO outstanding balances for myself or my wife.

  Also, we were alerted that HCA had a data breach. And our name and info were one of the accounts. So unless you can 100% give us account numbers, names, dates of service, then I consider this an illegitimate request on your part and will pursue further action with the proper legal entities.

   

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 29th 2023 I was contacted by telephone and transferred to a representative offering a "free" $100 gift card in return for a $5.95 one time payment and I had to supply them with my banking info.They did not send any card, and used my personal information for profit.Someone should do something about these people.

  

  Business Response

  Date: 09/01/2023

  BBB Case No: ******** RE: ********************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 30, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
   ****************** indicates he was contacted by GCCB on August 29 and offered a gift card.  GCCB does not offer gift cards to consumers.  GCCB has investigated the phone number provided by ****************** and confirmed that no call was placed from a GCCB number to the number provided by ****************** on August 29.  GCCB last attempted to make contact with ***************** on August 25, 2023.  GCCB believes ****************** was contacted by a different entity on that date.
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debit with **************. I do not have a contract with Gulf Coast Collection, they did not provide me with a contract as I requested. They also keep changing dates and amounts to keep this on my credit report instead of coming off in the amount of time aloud in THE FAIR CREDIT ACT.

  

  Business Response

  Date: 09/05/2023

  BBB Case No: ******** RE: ****************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 31, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
   ****************** indicates that he has not been provided the contract that governs this matter.  GCCB does not have a record of a previous request, however, by separate encrypted email, GCCB will provide the requested items.  Moreover, ****************** alleges GCCB is changing a date so that this matter will stay on his credit report longer.  GCCB has not changed the date of delinquency for this matter. 
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************; I do not have a contract with Gulf Coast Collection Bureau, Inc. and they did not provide me with the original contract for any debt owed by me to their agency as I requested.

  

  Business Response

  Date: 09/05/2023

  BBB Case No: ******** RE: *********************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 28, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
   ******************** indicates that she has not been provided the contract that governs this matter.  GCCB does not have a record of a previous request, however, by separate encrypted email, GCCB will provide the requested items.
  
  If ******************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.