Complaints

This profile includes complaints for Grand Incentives, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Grand Incentives, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Grand Incentives, Inc.

  7555 Commerce Ct Sarasota, FL 34243-3218

• 

  Grand Incentives, Inc.

  PO Box 49 Tallevast, FL 34270-0049

• 

  Grand Incentives, Inc.

  9040 Town Center Pkwy Ste 213 Lakewood Ranch, FL 34202-5203

• 

  Grand Incentives, Inc.

  PO Box 52488 Sarasota, FL 34232-0320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The is was a travel time share preservation.We were promised a travel voucher and voucher for an airline flight refund if we participated in a zoom call preservation. My husband and I participated on July 24 and were told we would be sent the two vouchers within 24 hrs. I have called twice and keep being told they will be sent. The last time I called the phone was not answered.All emails bounce back.

  Business Response

  Date: 08/14/2024

  Our Service Quality representatives **** has been in contact with **************** on 8/8 and confirmed her receipt sent via email for both the Take 3-night voucher and $250 Grandair vouchers for her future use. We consider this matter resolved.

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reward for attending a timeshare presentation was a voucher for a "free" cruise, only port fees and taxes at 40 dollars per person, per night. Grand Incentives did not honor the voucher, but because I had already promised to take someone, I continued the booking. I later found out that I paid 500 dollars more booking with Grand Incentives than booking direct with the cruise line itself! When I questioned them, I was told that's the way it is.

  Business Response

  Date: 06/20/2024

  Upon further review of this complaint, we were able to verify the details discussed with ************** with our senior travel agent ***** who has worked in the industry over 30 yrs. ***** recalls very specifically the prior conversation with the customer as she very carefully discussed the details of the program to include that the program was provided through our partner Carnival cruise lines and that the accommodation was an Entry level interior cabin.
  ************** was adamant that she would not cruise with Carnival and wanted a balcony cabin for her cruise, neither of these are offered as part of this program. ************** wanted to cruise specifically with Royal Caribbean with an outside balcony which were explained were both subject to upgrade charges that amounted to $1376.94 as an all in cost. The cruise was booked on Mariner of the Seas ( 5 nights) 9/7 sail date to accommodate the customers request.
  Had the customer accepted the terms of the program as initially outlined she would only be responsible for port fees & taxes and $39.95 per day /per person.

  Our company did everything in our power to provide ************** with a great cruise experience at a significant savings. We are sorry the customer feels dissatisfied, but the original options offered where not to her liking and thats why there were incremental costs incurred in her final cruise booking.

  We hope ************** has a wonderful upcoming cruise trip. Based on the information above we consider this matter resolved. 

  Customer Answer

  Date: 06/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

        ***** did NOT make it clear that only Carnival was on the voucher.

         The voucher itself clearly states that the cruise line is your choice

          The actual cost of the cruise was not addressed at all, especially the fact that had I booked directly with Royal Caribbean I would have paid 500 dollars less than booking on this              "free voucher".   

          Let Buyer Beware
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/26/2024

  We understand the customers position however we can agree to disagree on the facts as presented. In further speaking with ***** she indicated after reviewing her notes that she verbally explained in detail to ************** that Carnival Cruiselines provides our company with Net rates for all cruise itineraries relative to this cruise certificate. She also explained should the customer select *** it would be at a higher rate since they do not provide us similar Net rates. ************** was not interested in either cruising with Carnival or having an entry level cabin which is offered through the existing certificate. ************** opted to book *** with a balcony cabin that was available at an incremental cost to her since both these options are upgrades to the program. ************** made a statement that she could have gotten her final cruise itinerary at a cost $500 cheaper but we were unaware of this at the time of booking and not sure if this was an apple-to-apple comparison since there are so many variables that impact cost with cruise bookings. Had ************** provided ***** a written quote from the *** website at the time of booking showing this pricing disparity, Grand Incentives would have honored the lower price as part of our price match guaranty program. It should be noted that we book thousands of cruises for our customers annually and in very few cases can we be beat on pricing.

  There is nothing GI can do at this point concerning the existing cruise booking, however we would like to extend a complimentary 3-night hotel stay as part of our Take 3 Night program to ************** for any inconvenience she has experienced.

  Customer Answer

  Date: 06/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:  They didnt do the right thing the first time.  I cant trust them any longer.  However, I am tired of the back and forth. If anyone asks I will tell them what GI has done, but if BBB chooses not to proceed, that is their perogative.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to this company to book my 3 night stay on June 15 for October. The company is forcing me to use another date that I do not wish to use and they have no proper customer service phone number. I am looking to speak with someone on the phone to confirm my booking for October. I do not wish to be ghosted. This is a vacation that I have booked flights for. I cannot wait until 3 weeks prior for any sort of confirmation. I also was told of no black out dates when I received said offer. Only limitation was hotel locations.

  Business Response

  Date: 06/25/2024

  We apologize in advance for any servicing issues that the customer may have experienced during the booking of this transaction. Our Servicing Team has made contact with the customer and booked the complimentary 3 ********************** of accommodations as well as an additional 4th night at the customers request. The incremental night was billed to the customer at a cost of *********** the ********************** in *****, ******* check-in date 10/11. We hope the customer has an enjoyable experience.  We consider this BBB Complaint resolved.

  Thanks for your cooperation.

   

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses other companies names to get you to watch their pitch with the promise of a free vacation. The whole product is a scam. They offer a $3,000 membership that they wont show any prices from. All you see is a pretty PowerPoint and an excuse that ******** wouldnt risk their name for $3,000, but its not Marriott. I jumped through their hoops just for them to try and sell me the free hotel stay they promised me.

  Business Response

  Date: 04/16/2024

  Our company has been working with ************** for  the last 30 days to booking a 3 night getaway. the customer  submitted an inital date for 4/19 in ************ but due to heavy spring break traffic all we had available from our hotel providers was an upgraded room opprortunity that would cost the customer additional expense. ************** has recently submitted a new date in early June to the same destination and we are confident that we will provide adequate accommodations to him for attending a webinar presentation for the *** membership program. Our member services team will be reaching out to hime in the next 48 hrs.

  We are sorry the customer experieinced any dissatisfaction but we have successfully administerd this program over 10 years with many satisfied customers.

   

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21519810
  
  I am rejecting this response because:

   I received a call Tuesday that Id be contacted within 24 hours. Now I see a response here that itll be another 48 hours. Im happy to update my response once completion of services have been rendered, but as of now Im still very dissatisfied with the lack of support Ive received. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/25/2024

   

  ************** was received confirmation for a resort stay at the ************************ checking in 6/6/24 & checking out 6/9/24. The customer was only charged the applicable taxes of $32 for the entire stay. We consider this matter resolved and hope that ************** has an enjoyable trip. 

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I spent several hours listening to a pitch on time shares. We were promised a 2 night stay at a hotel in a variety of locations, several of which seemed fine to us. Over the past 12 months, I have submitted and resubmitted options for places to stay and each time with different dates that would be acceptable. Each time, Grand Incentives has emailed me to let me know my dates were not available and to try again. We were assured this process would be easy, and that is their gift for us sitting through their sales pitch. This has been a horrible experience.

  Business Response

  Date: 01/10/2024

  Our company takes great pride in providing fulfillment for our customers. We have done further research on this complaint and found that we have done everything possible to accommodate the requests of this customer. We have sent over 10 personalized emails with destinations and details on the process of how dates needed to be selected to utilize this certificate. We continued to receive invalid dates and destination choices over an extended period of time with no success as the customer was trying to transfer the certificate to a different individual which is not allowed as per T&C's.

  Our records indicate that we never received a deposit from the customer for any ********************** bookings since we were unable to book dates. We would gladly refund any monies due to customer if they can provide any evidence that shows a deposit was actually charged to them. At this point we have no records to substantiate that claim. We apologize for any customer inconvenience.

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21051568
  
  I am rejecting this response because: Yes, you provided me with 10 emails. And I also provided you with innumerable dates and locations for me to use one of your facilities. Each time, I was later sent an email saying that "none of the dates/properties are available" and I had to find a different date. This "process" that you enumerate, went on for over a year. Your company should not take pride in your service, and I cannot believe you actually mean that. You are a scam and a waste of our time. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business solicits time share presentations for Wyndham. We attended the presentation and we then received a voucher for a free hotel state. We also complied with the requirements to send them $50 to cover taxes for that state. We also complied with all of their instructions in selecting dates, well in advance. They eventually responded that none of the dates were available. *** tried to contact them multiple times, and each time it is either an answered, or, I might I might receive a voicemail that I miss due to a meeting, and when I immediately follow up on that voicemail, there is nobody to talk to. Basically, doing everything they can to avoid honoring their side of the bargain.

  Business Response

  Date: 01/31/2024

  Our business apologizes in advance for any dissatisfaction the customer may have experienced during the booking process. The travel certificate provided the customer has very specific booking criteria concerning travel dates, advanced notice and destinations included. Unfortunately, on several occasions the dates & destinations provided by the customers did not meet our programs terms and conditions. After numerous conversations with the customer we were able to find a compromise which included providing the customer with a 7 -day Dream Week certificate that offers more flexibility with a wider range of destinations. In addition, we refunded the customer and mailed check #***** for $50.00 on 1-8-24. The customer accepted the offer and had an additional 12 months to book their trip.
  Our company considers this matter resolved and we look forward to servicing the customer in the future.

  Customer Answer

  Date: 02/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I sat through a Wyndham Timeshare presentation in Feb 2023 and were promised a 3-day-2-night vacation accommodation as a return. We were given the Grand Incentives voucher, that the retail value of this offer is $130 - $450. Following instructions, we submitted the voucher and received our first email response consisting of an ACKNOWLEDGEMENT LETTER on 03/21/2023 requesting we sign and send it back. It asked us to mail the form with a $25 tax deposit. The letter states This voucher includes two nights of standard accommodations in your choice of one of the destinations listed on the front of this voucher. We mailed the completed form with the $25 check. The check was deposited within a couple of weeks after I mailed it. Weeks later, a representative, *******, called and kept hard selling us the $990 upgrade package for our accommodation. We made it clear that we just want the standard 3-day-2-night accommodation. But she continued to push on the $800 upgrade and then the $550 upgrade. We insisted we did not want to pay extra. Then she said nothing was available, so the call ended. Weeks later, we received another email asking us to mail the form and start all over again. The same process was repeated 4 times between Mar to Sep (03/21, 04/ 12, 05/08, and 09/16). But every time was ended with the same situation. When I mailed out the form the 4th time, I emphasized I did not want information about upgrades, they skipped calling me and sent me an email on 11/07/2023 with a REINSTATEMENT LETTER requesting me to repeat the process again. This company is a scam. Their strategy is to exhaust the customers by making the voucher claiming process complicated and difficult so the customers would either pay or just give up.Voucher number(s): ******* FTWAHVA 1 (A) / ******* FTWAHVA 1 (B)

  Business Response

  Date: 11/28/2023

  We are sorry that the customer was dissatisfied with the process as they are clearly detailed out within the Terms & Conditions of the certificate. We have processed the customer refund for $25, check # ***** mailed out via **** on 11/21/23 priority mail. Should the customer decide to use the certificate in the future we shall honor the original offer.

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company broke contract. Paid a deposit to get two flight tickets. Company ghosted me and cost me a vacation because I ********** reservations and they didnt confirm the flight 21 days before the start date as agreed. Their excuse was we mailed you something? You said you would call with details. You had my email. I have 31 days of **** mail preview to prove you never sent mail. I have receipts do you? Will be claiming fraud with card company!!

  Business Response

  Date: 11/21/2023

  Our companies *************** Team contacted the customer as it appears this transaction was not flagged in our system. We have since refunded the customer their $150 deposit (Check # ****** as requested. As a show of good faith for this customers inconvenience, our company offered the customer who has accepted a complimentary resort week to be used at a future date. We apologized for this inconvenience and consider this complaint closed and the customer satisfied with our actions at this point.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called to do a zoom call for ********************* through Grand Incentives on 7/20. I did the zoom call that day from my ** home but we are three hours differnet from where they called from on the east coast. We were promised a certificate for attending the presentation for 3 nights / 4 days stay at one of their hotels. I never received it. I called three times on 7/21. They said glitch in the system. I then read reviews and found out they are a fraud. I called on 7/24 three times 11:32am spoke to ***************************** cancelled the package due to fraud reviews & she said she would tell accounting & Quality Assurance. I called back after receiving an email from uplift saying you might not want your package. I spoke to **** at 12:39pm stating I did cancel and provided details. He said he would pass it on to Mark his Manager. I called again on 8/10 spoke to ***** 12:10pm because the vacation package was $2999 and still on my Interval CC they have you apply for to purchase the package. ***** confirmed it was cancelled and I was not charged. 8/16 I call again and spoke to **** 11:40am and states Grand Incentives needs to refund the money. Call Grand Incentives noone answers the phone. Too many calls. ***** has answered my texts or emails they tell you to reach out on. There is no response or resolution the charge is still credit on my credit. They are a scam! I have disuputed the charge 7/24 with Interval World CC and they are taking action again Grand Incentives as well. Still no **************** still having the $2999 on my CC. They have NEVER PROVIDED WHAT THEY PROMISED OR FOLLOW THROUGH WITH ANYTIME THEY HAVE SAID THE PACK**E WAS GOING TO BE! NO SERVICES HAVE BEEN RENDERED AND THEY REFUSE TO ANSWER! SCAMMERS. I will be calling the ** as well!

  Business Response

  Date: 08/23/2023

  We had the opportunity to review this customer complaint in detail. Our records indicate that several conversations took place between our customer service representatives on several occasions. We did confirm the customer received all of the emails and ********************** as promised as part of their membership purchase. Clearly the customer has experienced Buyer's Remorse and we have taken action to fully refund the membership purchase price of $2999 ( see attachment). We are sorry for any customer dissatisfaction concerning this membership purchase and consider this matter resolved.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a 3 hour Wyndham Timeshare presentation, along with my partner, in exchange for a $100 restaurant gift card and a free stay at a location of our choosing (. After the presentation, we were given directions to follow to schedule our vacation through Grand Incentives. I received an Acknowledgement Form via email from Grand Incentives on January 11, 2023 to select our preferred travel dates and locations. I mailed the completed form along with a $50 money order for a tax deposit to Grand Incentives. On February 16, 2023, Grand Incentives sent me an email confirmation that Grand Incentives received my form. The certification number is ******* FTWATA 1 (A). In this notice is written "We are processing your reservation request and will notify you of the status approximately 21 days prior to your first arrival date choice." I had not received any update 21 days prior to my first arrival date choice so I proceeded to contact the company. I called the number listed on the form ************** to inquire. I was told I would be contacted by someone soon. I received a call from another person who asked me to purchase a vacation package upgrade for the free vacation I was waiting to schedule. I declined and was told I would hear back on the dates for the free vacation. After not receiving an update, I emailed Grand Incentives twice (May 3, 2023 and May 15, 2023) using the email they provided for contact ************************************ Grand Incentives has not replied to my emails or phone calls as of July 6, 2023. I would like a refund of $50 for the tax deposit along with compensation for my time. The compensation and service that was supposed to be received was 4 days 3 nights with a retail value of $500-$800 according the the Acknowledgement Form fine print.

  Business Response

  Date: 07/27/2023

  Our company's quality team spoke to customer on 7/26 to provide assistance in booking travel certificate. The customer communicated they are interested in going to ****** or *************** in ****. A dedicated travel agent has been assigned to provide customer with various ********************** options and find suitable accommodations to complete booking. We anticipate the booking process to be completed over the next week. Overall customer is satisfied the current handling of this process.