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Average of 38 Customer Reviews
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Review fromGary B
Date: 09/11/2023
5 starsCourteous, prompt and professional plumbing company. Pricing was reasonable and serviceman left the area clean.Review fromLinda P
Date: 09/08/2023
5 starsExcellent work as well as very well mannered and knowledgeable.Review fromAndrea R
Date: 09/06/2023
5 starsFeel very safe after ANY member of Plumbing Today, Cool Today and Energy Today! The employees are always knowledgeable, professional, neat and organized.Review fromMary K
Date: 09/06/2023
5 starsI had a good experience. Plumber showed up on time, two days in a row on separate projects. Did a good job, was efficient, cleaned up after himself, and had a sense of humor. It was a bit expensive but I will likely call them first when I need plumbing work.Review fromDiane G
Date: 08/23/2023
1 starDiane G
Date: 08/23/2023
Plumbing today charged me $1,074. labor costs to exchange a hot water heater that was under warranty. Now my water smells like sulfur, rotten eggs. It did not smell before they replaced the tank. They either gave me a defective tank or messed with my well water filtration system.I'd give them zero stars if I could.
Plumbing Today
Date: 08/24/2023
We apologize for the dissatisfaction this may have caused. I would like to speak to you in hopes of offering an acceptable resolution. Unfortunately, I was unable to locate your account. If you could please reach out to me, Anett Quality Assurance ************* Thank you kindly.Review fromDarlene K
Date: 03/07/2023
1 starDarlene K
Date: 03/07/2023
They said l was due a refund of $100 but they never sent the refundPlumbing Today
Date: 03/08/2023
Thank you for bringing this to our attention. Refund was filed on February 10th,2023. I see the refund was issued back on your card on February 14th,2023.I will investigate this matter and contact you via phone to assure this is taken care of for you. Thank you. Sincerely,
Anett P Cool Today QA.
Darlene K
Date: 03/16/2023
Still waiting for the refund I am due. There was no refund issued to me on 2/21. Attempt to call and left message but no refund and no response to callReview fromNancy R
Date: 02/18/2023
1 starI had an appointment between 12:00-6:00. I called at 5:00 to see if the plumber was finally on his way and they said yes, he is on the way and we are the next customer. I called at 6:00 and they said he is still working on ANOTHER customer and it could take up to 11:00 PM to get to me! They never called me, I had to call them. I cancelled and I will never use your company EVER. Why don't you put the negative reviews on your website and give the customers a chance to get the whole story. You wasted my whole day and didn't even give me a courtesy call. If the customer service is any indication of the actual plumbing work itself, then it would be a TERRIBLE job. NEVER AGAIN.Review fromThomas J
Date: 08/17/2022
5 starsPlumbingToday Mr. Nathan L. and Mr. Josh
On 8/15/2022 Mr. Nathan L. and Mr. Josh were scheduled to be at our home in a timeframe from 12 PM -to- 6 PM; and they arrived around 2 PM. Upon their arrival they did a quick assessment of the problem, identified the need to procure additional parts and advised they would be back within an hour and a half; they returned in just under an hour.
They went to work and stayed on task until both of our toilets were "rebuilt" which under the TotalCare Club Membership is covered both in labor and in parts. The work area was left as clean as it was before they started their work.
We also had a potential problem with our water softener to which Mr. L. provided his input to include what to watch out for as I ran our diagnostics on the water softener.
Mr. L. and Mr. Josh demonstrated their expertise in the plumbing area, maintained a professional demeanor coupled with a friendly attitude during the time in our home; this coupled with a very friendly approach and handling of our two "Fur Kids" who were excited to have visitors, showed their excitement, which was met with care towards our "Fur Kids."
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