Reviews

Review Details

• Review fromJatiera S

  Date: 01/27/2023

  1 star

  Jatiera S

  Date: 01/27/2023

  This security system is a joke! I filled out paperwork a month ago and they still try and tell me they dont have my address I experienced supervisor ******* today. I put it in caps because he made sure to spell out his name loud and rude because I asked for his name not hearing it at first due to his language barrier. Whoever hired him and put him in position has made poor choices in life! Theyre rude disrespectful and no one should use them! I dont even want to renew my lease because of them. Very unprofessional dont waste your time !-JATIERA

  Envera Systems

  Date: 02/02/2023

  I am sorry to hear of the trouble you have experienced in your month of residing in one of the communities we monitor.  When we dont have an address in our system it means your community management has not sent the form over to us for entry.  Once we do receive that form, your account will be created and a welcome letter will be sent to you. 

  Regarding the interaction with our Supervisor *******, we have reviewed the call, and spoken with him directly, but found that he was not unprofessional in his manner.  He was providing the same information our agents have, that your address was not in our system.  He did advise on the next steps to get you registered, and added to our database.  I apologize if you feel he was unprofessional in his speaking, but that was not his intent. 

  Please speak with your community management to have the form you filed a month ago sent over to us as soon as possible to alleviate these issues from reoccurring.  If you have any questions regarding this information, please reach out to our customer service department at ************ during their business hours of 8am 6pm (EST).

• Review fromJeffrey H

  Date: 11/14/2022

  1 star
  Envera has done nothing for the security of my community. The *** went to Envera a couple of years ago. They promised security by license plate and cameras to help identify intruders. The gate functions but someone can tailgate you right into the community. To my knowledge they don't track licenses plates. Our pedestrian gates are so damaged from people breaking them I don't understand what the cameras are for. They don't monitor!!!!!! Basically they have a system that will automatically open the gate for you if you have a transponder. Very disappointed!!! Any *** that approves this system should be aware. By the way if Spectrum is down the gate is up. Not a good system.

• Review fromCharles H.

  Date: 10/31/2022

  1 star
  We live in the Moody River community in Fort Myers. Envera was installed in 2020, and has consistently been broken every month. Either the gates are up or stuck or broken or broken off or falling apart or simply not there. We have been calculating how long it takes to fix gates in months, not weeks. On a dog walk earlier this year, a car blasted through the out lane at 5am because the out lane gate is normally UP and, strangely enough, the IN gate was actually working that morning. The residents and anyone outside our gated community have accepted that the gates don't work. We pay 5K in HOA fees a year, and part of this is paid to Envera. I would vote Envera WORST IN CLASS.