Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to the company's failure to honor a promised refund of $935 for a training I was unable to attend through no fault of my own.I originally registered for the training, but the company rescheduled or changed the first two sessions, making it impossible for me to attend. As a result, I canceled the training since I could not find a training that suited my schedule. On November 20, 2024, I received a voicemail from the company stating that they would issue a full refund due to the disruptions caused by their changes.Despite this verbal assurance, I have not received the refund, and the company has since ignored my follow-up attempts. I am requesting that the company honor their original commitment and issue the full refund of $935 as stated.

  Business Response

  Date: 04/18/2025

  We do not dispute Ms. ****** complaint.  I will submit this to our accounting department.  If there has been a change in the credit card you originally used, please advise.  Thank you.

  Dr. ******* ********, PhD

   

  Customer Answer

  Date: 04/20/2025

  Good morning,
  

  Thank you for the update. While I appreciate that the company is forwarding the refund request to their finance department, this is the same response I received back in November. If we can, Id like to keep the case open until I receive the refund.
  

  In response to their question, my credit card number has not changed. They can process the refund using the same card I used to purchase the training.
  

  Thank you,
  ***** ****

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23177784
  
  

  Good morning,
  

  Thank you for the update. While I appreciate that the company is forwarding the refund request to their finance department, this is the same response I received back in November. If we can, Id like to keep the case open until I receive the refund.
  

  In response to their question, my credit card number has not changed. They can process the refund using the same card I used to purchase the training.
  

  Thank you,
  ***** ****

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/24/2025

  I agree that Ms. **** should keep the complaint open until resolution.  I will notify the accounting department that the credit card on file is the one that should be used.

  Customer Answer

  Date: 05/21/2025

  Subject: Request to Reopen Complaint Academy for Lymphatic Studies
  

  Dear Better Business Bureau,
  

  I am writing to request that my previous complaint against the Academy for Lymphatic Studies be reopened. After I initially contacted the BBB, the company stated that they would reimburse me the full amount of $935 for a training I was unable to attend due to multiple scheduling changes made by them.
  However, it has now been over a month since that assurance, and I have still not received the refund.
  

  I would appreciate your assistance in contacting the company and reopening this case to help ensure the company follows through on their stated commitment.
  

  Thank you for your time and support.
  

  Sincerely,
  ***** ****
  *****************************

  Business Response

  Date: 05/30/2025

  We are not disputing Ms. ****** claim that she is due a refund.  I realize her hesitancy not to trust any statement we may make.  However, I will try to work with our accounting department to resolve this issue.  My sincere hope is to have her refund to her the week of June 1st.

  Customer Answer

  Date: 06/18/2025

  I am unable to accept or reject ACOLS' response at this time, as I have not yet received the refund.

  Sincerely,
  ***** ****

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 9th 2024 $350 Sept 16th 2024 $712.50 Total amount paid $1062.50 I signed up to take a manual lymphatic drainage workshop but the company canceled the class. ***** called me and asked if I would like to take another class or get a refund. I said I would like a refund. I called them over **************************************************************** the money for the class. Please help me retreive this money for this class that was canceled on me. Thank you.

  Business Response

  Date: 04/04/2025

  I will work with our *** to have this refund completed the week of 04/06/2025 in the amount requested by Ms. ******

  Customer Answer

  Date: 04/07/2025

  Thank you for contacting ACOLS.  They have told me numerous times that they would refund me and did nothing about it.  I really hope they refund me this week.  I don't want to close this case until I see that they refunded me.  

   

  Thank you for your help!

   

  ********* *****

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23119155
  
  I am rejecting this response because:

  Thank you for contacting ACOLS.  They have told me numerous times that they would refund me and did nothing about it.  I really hope they refund me this week.  I don't want to close this case until I see that they refunded me.  

   

  Thank you for your help!

  
  
  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 04/11/2025

  Hi, ACOLS wrote a message to you that they would refund me the money the week of 4-4-25for this Manual Lymphatic Draninage class that they canceled Oct 2024.  Today is the last business day of the week a d they have not refunded me my money yet.  What can I do next?

   

  Thank you for your help

  ********* *****

  Business Response

  Date: 04/14/2025

  Apologies are probably meaningless at this point.  We owe Ms. ***** the refund and I will continue to work to have it done on our end.  

  Customer Answer

  Date: 04/14/2025

  I just need my money refunded to me.  It isn't very hard for other companies to do this.  I don't know why it needs to take 5 and 1/2 months to get a refund to me.  Please just put the money back on my credit card.  

   

  Thank you!

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23119155
  
  I am rejecting this response because:

  I just need my money refunded to me.  It isn't very hard for other companies to do this.  I don't know why it needs to take 5 and 1/2 months to get a refund to me.  Please just put the money back on my credit card. 
  

  
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to attend one of their Oct. courses, which was then canceled. The company told me that they could not give me a full refund after this but that I could transfer to a different course, which I tried to do. However, I did ask if they could give me a partial refund because I was going to have to travel, which I wasn't going to have to do originally. They agreed to give me a $400 refund and then ended up canceling the second course that I was in the process of getting transferred to. They agreed to honor my $400 refund if I transferred again to a December course, which I did. The refund process was suppose to begin on Oct 1 when I confirmed my transfer to the December course. My confirmation for the December course stated that I was suppose to be getting a $400 refund as well. I didn't receive a refund after 45 days, so I emailed on 12/1/2024. *** ***** told me that the refund process had not been started, and they were sorry about that mix-up, and said that I would be refunded soon. I should also note that sometimes, I had to reach out multiple times because emails would go unanswered. I reached out again after my course on 12/18 just to make sure the refund process had started and the accounting team still hadn't gotten back to customer service. The customer service representatives also will not give you a direct email to the accounting team, so you constantly have to go through them.Nothing happened, and I contacted the company again on 1/16/25 (picture taken 1/17 for evidence of contact), and was told I should receive my refund within a week and that the person who processed the refunds was currently teaching a class. A refund was not given by the promised date.The original transaction date was August 2 for $2,847.50. I took the Dec. course and just want the $400 I was promised from them when they canceled. I have given the business ample opportunities to resolve this. I don't believe they have tried to give me my refund at all.

  Business Response

  Date: 01/27/2025

  The disputed amount of $400 has been refunded to the credit card that Ms. **** used.  She should see the refund today or tomorrow at the latest.

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/16/2024, I paid for their lymphedema course to obtain certification to further education/career. Within the same day, I spoke with *** ***** to request a refund since I was told the Arizona course was cancelled due to lack of students registering for the class. I called every other day to ask about the status of the refund and was told that the administrator needed to approve this and accounting team would review. Forward to August 2024, I still have no response nor real reason why my refund was not completed. Attached are emails of reasons why my refund was not addressed. Forward again to November/December 2024, *** ***** stated that my refund was being addressed by accounting, and they would return my call. Again, no response was provided and still no refund. This has caused difficulties for me to continue my education and obtain a certification to serve an underserved community.

  Business Response

  Date: 01/24/2025

  I apologize for the delay in responding to this complaint.  While I acknowledge the delay in our response, I am working with our accounting department to evaluate the request for a refund.  It is taking longer than expected to obtain resolution.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22814069
  
  I am rejecting this response because I will not be satisfied until a full refund to my card.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/14/2025

  A refund in the amount of $3350 was made to the payment method on file.  This was completed on February 13, 2025.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for a course which was cancelled (without notice) and was told I was eligible for a refund once the textbook was delivered back to them. The textbook was delivered back to them and they confirmed receipt and then notified me it would take 45 days to issue a refund, which I told them was unacceptable. The course was to run in June and it was October I was told it would be another 45 days until refunded. It has now been more than 45 days and I have emailed for updates, and I continue to either get no response at all or just a generic Ill look into it email.

  Business Response

  Date: 12/13/2024

  We acknowledge that Ms. ******* is due a refund.  Our accounting department has requested how she would like to receive her refund.  Based on her preference we can issue a check or refund it to the credit card on file.  If she chooses the credit card option, we would ask that she verify the last four numbers on the credit card to ensure that we have the correct card on file and there are no further delays.  Thank you.

  Dr. ******* ********, PhD

  Chief Compliance Officer

  *************************

  Customer Answer

  Date: 12/13/2024

  A refund via credit card please. The one used ends in- 8551. 
  

  Thank you.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  

  A refund via credit card please. The one used ends in- 8551. 
  

  Thank you.

  
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 12/23/2024

  This refund has not yet been processed/received, I am hoping to have this done immediately- but at very least a reasonable timeline of when to expect it would be appreciated.

  Customer Answer

  Date: 12/30/2024

  Hi, unfortunately still no refund as of today. Thank you so much for your help with this.

  Customer Answer

  Date: 01/06/2025

  Thank you! Let me know if you require anything else from me to help with this. 

   

  Best,

  Madison

  Business Response

  Date: 01/27/2025

  Ms. ******* has filed a dispute through ****** regarding the charge.  We are not contesting the claim.

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  

  We have received a refund through **********. I would like it to be noted with BBB however that the company never refunded us themselves, and I am still not happy with our experience working with them. I hope other consumers do not have to deal with this ever! 

  We can close this file thanks to mastercard! 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 8th I paid to attend an in person class in ** for Mid October. On 10/3 it was cancelled. They called me by phone and then I requested them to email me to notification. They did. They had no reschedule date and have not refunded the money paid. Their policy says it could take up to 45 days to do so. The refund is still not be applied. I have called and emailed multiple times. They flat out refused to give me any administration (like accountant or manager) information. They keep saying "we will let you know" "It needs to be reviewed because of the government". it is now 12/2 and still no return and they do not answer the phone. My next step is to contact legal and go to small claims court and file for theft or fraud case. If you look on ****** reviews they do this all the time. I should have investigated this first... I am simply requesting my refund back immediately.

  Business Response

  Date: 12/04/2024

  A refund of $1062.50 has been made to the credit card on file for Ms. ********* as of 12/4/2024.  If there are any issues with the refund, Ms. ******** should reach-out to us.  Thank you.

  *******

  Dr. ******* ********* PhD

  Chief Compliance Officer

  TruMantra Education

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16 - 18th 2024, I attended a 3 day workshop for Advanced MLD for ******************** procedures in *********, **. I paid $990 for this course. The instructor did NOT know or teach the Voder method as the course advertised. The instructor did NOT provide handouts or ANY educational material to the class. She used profanity for 3 days of off subject stories; some pertaining to her current construction project, family issues, and her personal relationship. The class was scheduled to begin at 8am and end at 5pm with both theory and hands on demonstration and practice sessions. She arrived late and advised the class her intention was to wrap up by 4pm. She argued with students who requested demo and practice time. The class did not have proper instruction, demonstration or practice time as the instructor did NOT know the sequences herself. She spent the majority of her time on her phone dealing with personal issues, and physically laying around on conference tables complaining she was too tired. The students of the class immediately wrote a letter to ***** to advise ACOLS of the horrible experience we all had. ***** has not responded to the letter, will not return phone calls, or provide a solution. Many of us paid for airfare, hotel accommodations, and lost 3 days of pay from work. I have asked for a 50% refund and they will not respond to any of my requests. I have a copy of the 3 page letter and photographs of the instructor laying around vs teaching, and Id love to share with BBB. I think 50% refund is fair and I think the school should be held accountable for their lack of educational commitment to their students and the public. This class was to be hands-on for surgery patients and none of that has been considered. I believe that is dangerous to the public, and they need to do better. They need to answer and provide a solution rather than ignore the people who entrusted them to teach. I have supporting documentation as Ive been trying for a resolve.

  Business Response

  Date: 09/25/2024

  We have read Ms. ************ concerns regarding the Advanced MLD course that she took in **********  I have verified with ***** that there have not been any similar complaints in other course that ****** ******* has instructed.  Ms. ******* has received training in both the Manual Lymph Drainage (Vodder Technique) and the ******************Plastic Surgery course through *****.  She is familiar with the ***** methods.  At this point, I can offer Ms. ********** to retake the course in question at no cost to her.  She can choose to do the live course, the hybrid course, or our completely online course to correct any deficiencies that she feels were not provided in her previous training.

   

  Dr. ******* ********, PhD

  Chief Compliance Officer

  Academy of Lymphatic Studies

  Customer Answer

  Date: 09/27/2024

  I have read the response from Dr. ******* ********, PhD. **** is the FIRST communication from Dr. ******** since taking the class back in August. My first inquiry to ***** was August 17th, and I have made several calls and sent several emails with NO response from Dr. ********* To read that no other students complained is untrue. A letter was sent from 4 classmates, and we have ALL called, emailed, and even texted ACOLS director *** *****. *** ***** herself stated the instructor ****** was new to their program and stated that Denises lack of knowledge and personal conduct of repeatedly using profanity in the class room as well as laying around on the conference tables (see images attached) was unacceptable. I have requested a 50% refund. ***** has NOT offered anything until now. I explained to ***, *** *****, and ***** (all ACOLS) ***** that I cannot retake the class and LOSE ANOTHER 3 DAYS OF INCOME. I took time off from my work and patients to take this class. I have lost money on the class and on my work calendar. And given the fact that this ******* *** apparently is in charge of complaints, has NEVER responded or offered a solution, he has NOT provided any dates to any of us *** do have a written record and date record of our complaints, I simply want a 50% refund. I cannot lose another 3 days of work and income  - virtually or in person. Additionally, this is a hands-on course specifically for recovering surgery patients. Fellow attending students ******** ******* and ***** all formally complained via email, written letter, and have all followed up requesting a solution. They have not heard back from ***** either.  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22292216
  
  I am rejecting this response because:

  I have read the response from Dr. ******* ********, PhD. **** is the FIRST communication from Dr. ******** since taking the class back in August. My first inquiry to ***** was August 17th, and I have made several calls and sent several emails with NO response from Dr. ********* To read that no other students complained is untrue. A letter was sent from 4 classmates, and we have ALL called, emailed, and even texted ACOLS director *** *****. *** ***** herself stated the instructor ****** was new to their program and stated that Denises lack of knowledge and personal conduct of repeatedly using profanity in the class room as well as laying around on the conference tables (see images attached) was unacceptable. I have requested a 50% refund. ***** has NOT offered anything until now. I explained to ***, *** *****, and ***** (all ACOLS) ***** that I cannot retake the class and LOSE ANOTHER 3 DAYS OF INCOME. I took time off from my work and patients to take this class. I have lost money on the class and on my work calendar. And given the fact that this ******* *** apparently is in charge of complaints, has NEVER responded or offered a solution, he has NOT provided any dates to any of us *** do have a written record and date record of our complaints, I simply want a 50% refund. I cannot lose another 3 days of work and income  - virtually or in person. Additionally, this is a hands-on course specifically for recovering surgery patients. Fellow attending students ******** ******* and ***** all formally complained via email, written letter, and have all followed up requesting a solution. They have not heard back from ACOLS either. 
  
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against the Academy of Lymphatic Studies, located at ***********************************************, for failing to provide services I paid for and refusing to issue a refund despite multiple attempts to resolve the ******** March, I purchased two classes from the Academy, planned time off work, completed their required prep, booked a hotel, and traveled to the location. The day before the class, I was informed it was canceled due to the lack of a teacher. Though I was reassigned to a later class, I had already incurred significant costs and was *************** May, I again prepared for the rescheduled class, only to be informed it was canceled for the same reason. Frustrated by these repeated cancellations and financial losses, I requested a refund. After several phone calls explaining my situation multiple times, I was told by School Manager **** ***** that my refund request should be in writing. On May 29th, I received an email from *** ***** stating the refund would take 45 days. To date, I have not received any payment.On September 12th, due to my busy schedule, my assistant, Wayo, began following up on my behalf. Despite several calls, he faced delays, was told they could no longer speak to him, and was ultimately met with unprofessional behavior, including raised voices and accusations of ************* is evident the Academy is avoiding refunding the money I paid for services not delivered. I am requesting your assistance in obtaining the refund.Additionally, I am concerned about how many others may have faced similar treatment. Many who turn to the Academy, like myself, are independent professionals trying to advance our careers. Financial losses and unfulfilled promises are unacceptable, and I believe this pattern needs to be stopped.I can provide receipts, phone records, or any other needed documentation.Thank you for your time and attention.Sincerely,******** "****" *******

  Business Response

  Date: 09/20/2024

  Before I can issue a refund, I need to clarify the amount.  The attached document shows payments that total $700 and the requested refund is $1340.  We do acknowledge that Ms. ******** registered for two courses with ACOLS and paid the registration fees.  If there is an error in our system and she can provide a document or receipt for the difference of $640, I would issue a refund for the full amount.  Thank you.

   

  Dr. ******* ********, PhD

  Chief Compliance Officer

  TruMantra Education

  Customer Answer

  Date: 10/08/2024

  Dear ******** *.,
  Thank you for sharing Academy of Lymphatic Studies response.

  I can confirm two payments of $350 each, totaling $700, and have attached the receipts for these transactions. I recall providing my card information a third time, which may explain the remaining $640 in question, though Im unsure if the transaction was completed. Ill continue to search for documentation.

  In the meantime, I am happy to proceed with the $700 refund. If I find proof of the third payment, I would like to reserve the right to follow up.

  Please advise on the next steps, and thank you for your help.

  Sincerely,
  ******** "****" *******

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Dear ******** *.,
  Thank you for sharing Academy of Lymphatic Studies response.

  I can confirm two payments of $350 each, totaling $700, and have attached the receipts for these transactions. I recall providing my card information a third time, which may explain the remaining $640 in question, though Im unsure if the transaction was completed. Ill continue to search for documentation.

  In the meantime, I am happy to proceed with the $700 refund. If I find proof of the third payment, I would like to reserve the right to follow up.

  Please advise on the next steps, and thank you for your help.

  Sincerely,
  ******** "****" *******

  
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 10/09/2024

  Hi I see that the refund of $700 will be given, when and where is the refund being sent to? Can i please can written communication from vendor of when this will take place and where is the refund being sent to. Form of original payment? new card? Need further clarification. thank you in advance, **** *******.  ************

  Customer Answer

  Date: 10/28/2024

  Hi im just following up on last communication. I have not yet seen one reach out or refund sent back to me via email or mail. I have reached out to vendor multiple times and have no refund of no services rendered or promised of product. Please advise ************

  Business Response

  Date: 10/31/2024

  I apologize for the delay.  Two separate refunds of $350 have been issued to Ms. ********* credit card that we have on file.  It should be reflected in her account today, October 31, 2024. If there are any issues with the refund, please contact us.

  Dr. ******* ********, PhD

  Chief Compliance Officer

  TruMantra Education

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** the director had promised me a $500 refund due to moving my conference from ****** to ****** days before the class was to start. This caused me to have to book a last minute flight and book an expense hotel due to the solar eclipse happening in ******. When I can actually get ahold of her she promise action but never gets back to me. Another student was given her refund within a week but I have not received mine for an identical situation.

  Business Response

  Date: 07/24/2024

  We will be processing a refund for $500 as requested by *************************.  The refund should be processed no later than Friday, July 26,2024 and to the credit card that we have on file.  Hopefully, this is satisfactory to ******************.

  ***********************************, PhD

  Chief Compliance Officer

  TruMantra Education

  Academy of Lymphatic Studies

  Business Response

  Date: 07/24/2024

  The credit card that we had on file had an expired expiration date.  A check has been issued and will be coming from ***********  The check will be delivered no later than July 31st.  Our records indicated that the actual refund should be $587.50.  It may cover some of the inconvenience.

  ***********************************, PhD

  Chief ******************************************** Group

  Academy of Lymphatic Studies

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29 2023, I paid ACOLS $350 deposit to attend an in-person training in *******, ** on Feb 21, 2024-Feb 25, 2024. On January 22, 2024, I paid the remaining course fee of $900. Both were paid by a credit card. I was informed 1 day prior to February 21st that the class was cancelled due to the instructor falling ill. ACOLS changed the class date to May 15, 2024- May 19, 2024. On May 10th I was informed by voicemail that the class was cancelled due to unforseen circumstances. I did a big of research, viewing reviews for this company and I ********* I learned that other people have had similar experiences with cancelled classes. I called ACOLS and asked that I receive a refund as I do not want to register for future classes with the potential of them being cancelled. I want my money returned to my credit card.Due to learning others have had a similar problem with great delays in a refund and not being able to communicate well with the staff who can send a refund, I am sending my complaint to you.I am asking if the Florida BBB can help me receive my refund.Attached document shows the email exchange with ACOLS and screenshots from reviews/conversations on *********Thank you for your time,******************* ************

  Business Response

  Date: 07/02/2024

  As of 2:50 pm EDT, two refunds have been made to *********************** credit card.  The first was for $900 and the second was for $350.  Documentation has been provided for the refunds.  I apologize for the delay in processing this refund.  We wish her success in her future endeavors in securing the training she desires.

  ***********************************, PhD

  Chief Compliance Officer

  TruMantra Education

  Academy of Lymphatic Studies

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Payment has been returned to my credit card. Thank you for your assistance BBB.
  
  Sincerely,
  
  *******************