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Business Profile

Education

Academy of Lymphatic Studies Holding Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled a class titled Advanced MLD dated for 07/27/23 on 04/26/2023 due to a medical emergency. We were refunded partial fees, but are still trying to get the remaining $100. Correspondence with ********* via email on: 04/26/2023, 05/10/20203. 08/08/2023, 08/17/2023, 08/22/2023, 08/23/2023, 08/31/2023, 09/12/2023, 09/15/2023, 12/27/2023, 01/06/2024, 01/07/2024, 01/26/2024, 02/03/2024, 02/06/2024, 04/17/2024 and 04/29/2024 has being ignored including phone calls. - 02-15-2023 paid deposit $350 for two classes: lymp drainage & advanced class;- 0304-2023 paid additional $900;- 03-20-2023 paid additional $691.31;- 04-26-2023 cancelled enrollment in Advanced MLD-Mngmnt of Post Plastic Surgery Procedures due to medical emergency and spoke with ******************************* bcz we were at the hospital at the time, offering to provide proof;- 05/10/2023 partial refund of $591.31 was returned after really having to fight for this money with multiple emails and correspondence being ignored Per the contract, documented medical/family emergencies are the only exceptions for transfer or cancellation fees. Documentation was provided on 04/26/2023 and 04/25/2024.At the time of cancelation, ********* asked if I would like to transfer the fee. I explained that I was dealing with a medical emergency and the funds were essential to us. We explained that we had to help pay for a family member's dialysis. That family member died. I was then forced to have injections into the brain bcz of this matter (I suffer from a TBI). I provided ********* with both the dialysis information and the bill from the brain infusion. Every time we contact them, ********* responds with, "we're trying to go to bat for you....we'll call you back." I have explained that it's been almost a year with correspondence, but she said to file a claim in small claims court. This was a medical emergency. We ask for assisting getting the remaining $100 of our refund returned since ACOLS will not respond to emails, calls or correspondence.

    Business Response

    Date: 05/16/2024

    I am working with our accounting department to determine why a check was not issued to ***************************.  It is our intention to honor our commitment to process the refund for ******************.  I apologize for the delay.

     

    Customer Answer

    Date: 05/16/2024

     
    Complaint: 21721762

    I am rejecting this response because:

    1st) the company didn't reply to me. They used another customer's name, Attached is the response submitted by company: "I am working with our accounting department to determine why a check was not issued to ***************************.  It is our intention to honor our commitment to process the refund for ******************.  I apologize for the delay." My name isn't *****************; and

     2nd) this is the same response that Ive received EVERY time I phone or email. The company should have had a resolution by now. I have been receiving this same reply for a year.



    Sincerely,

    *************************

    Business Response

    Date: 05/17/2024

    A check is being issued today for the amount of the refund.  The check will be coming directly from ***********  Normally it takes from 5 to 7 days for delivery.  I apologize for the time that it took to process this refund.

    Business Response

    Date: 05/17/2024

    I apologize.  I had this confused with another BBB case.  I will need to research this and respond later.

    Business Response

    Date: 05/17/2024

    Again I apologize for the confusion.  We will be issuing ************************* a refund of her cancelation fee of $100.  The check will come directly from ********** and should arrive in 5 to 7 day.  Please let me know if you have any further questions.

     

    ***********************************, PhD

    Chief ******************************************** Group

    Academy of Lymphatic Studies

    Business Response

    Date: 05/17/2024

    Attached is documentation that the refund has been processed for *************************.  Please let me know if you have any further questions.  Thank you.

    ***********************************, PhD

    Chief ******************************************** Group

    Academy of Lymphatic Studies

    Business Response

    Date: 05/17/2024

    Attached is documentation that the refund has been processed for *************************.  Please let me know if you have any further questions.  Thank you.

    Again I apologize for the confusion.  We will be issuing ************************* a refund of her cancelation fee of $100.  The check will come directly from ********** and should arrive in 5 to 7 day.  Please let me know if you have any further questions.

     

    ***********************************, PhD

    Chief ********************************************* Group

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 06/10/2024

    I have attached the proof that we sent a check to *************************.  The check comes directly from Chase Bank.  Sometimes people mistake it for junk mail.  I will follow up with our accounting department to see if the check was cashed.  We may have to cancel and resend.

    Customer Answer

    Date: 06/10/2024

     
    Complaint: 21721762

    I am rejecting this response because:

    Sincerely,

    *************************

    Business Response

    Date: 06/13/2024

    We are issuing another check for *************************.  The check does not come from the Academy of Lymphatic Studies but directly from ***********  Rather than wait 90 days for the funds to be returned to our account for the first check that was issued, we have issued another check to ******************.  Hopefully, there are no problems with delivery.  ****************** did verify her home address.  Please let me know if you have any questions.  Thank you.

    ***********************************, PhD

    Chief ******************************************** Group

    Academy of Lymphatic Studies

    Customer Answer

    Date: 06/18/2024

    Hi, the refund was received on June 18th, 2024 via postal mail. thank you, very much.

     

    *************************

Academy of Lymphatic Studies Holding Company LLC is NOT a BBB Accredited Business.

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