Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
• 

  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
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  Rooms To Go

  11301 Carolina Place Pkwy Pineville, NC 28134-6323

  
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  Rooms To Go

  5900 Glenwood Ave Raleigh, NC 27612-6221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ***** ******** Home ******** leather 3-piece dual power reclining sofa. The sofa cost $3,755. In addition I purchased additional warranty protection that was sold by Rooms to Go through ******** for $190.73. The sofa was delivered on 02/21/2024 (about 16 months ago). I noticed 2 tears on the back of the sofa on the right hand side. In addition the leather is cracking and peeling away from the back of all 3 seats where there is stitching. Room to Go sent a technician on 05/23/2025 to repair the sofa. He tried but could not repair the tears. Rooms to Go has now told me that they cannot do anything more for me and that they are not responsible for any additional repairs or replacement. I also contacted ******** who told me that their warranty does not cover tears and peeling.

  

  Business Response

  Date: 06/10/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. This expired in February 2025. They purchased the extended service contract powered by Fortegra.Their guidelines of what is/ is not covered is outlined in the paperwork provided at the point of sale and on the website referenced on said invoice.
  Our office has reviewed the account in its entirety. ******** approved a service claim for review; however, the issues reported are not covered under the purview of the service contract. The damage is considered consequential not manufacturers defect in workmanship. Therefore, their claim was denied. Regrettably,Rooms To Go would be unable to offer any course of action due to the reasons explained above.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23442585
  
  I am rejecting this response because:

  I have been a client of Rooms to Go since 2010. If you check your previous records you will notice that I have spent more than $50,000 in furniture purchases over the last 15 years. I have never had an issue with the quality of their products thus far with this one exception. Clearly the quality of work has deteriorated in recent times. It has only been 3 months beyond the 1 year warranty and the Leather is already peeling from the back of the couch. This is not a spot that is used (who sits at the back of their couch) and so it is not a case of normal wear and tear. Moreover, I am still paying down on the cost of the purchase on a monthly installment. 
  

  I am appealing to the management to do the right thing.

  
  Sincerely,
  
  Pav Govindasamy

  

  Business Response

  Date: 06/16/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  Our office has reached out to our customer and have addressed the issues outlined in this claim directly.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23442585
  
  I am rejecting this response because: the issue of the leather tearing away from the stitches is a result of poor workmanship and not due to wear and tear. This should not happen to a 15 month old sofa. I am appealing to BBB to help resolve this issue.

  
  Sincerely,
  
  Pav Govindasamy

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Rooms to Go bank credit card (Synchrony) sent me my first statement that is different from what I signed in person, in the showroom for my new furniture.

  

  Business Response

  Date: 06/06/2025

  Dear BBB,
  
  We are in receipt of the customers claim.
  
  The account has been reviewed with our accounting office in order to investigate the inquiry brought forth. A forensic audit was made and determined the customer was charged correctly for the product signed for and acquired in the home.
  
  However, the customer has filed a fraud dispute with the finance institution. In view of this, they will need to follow up with Synchrony should they have further billing inquiries.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23429783
  
  I am rejecting this response because: According to the email I just receiv** that CC-** my local news - this will be in fact return** back to my cr**it card bank statement following the next billing cycle...
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/11/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  Please note that alternative actions were taken on the customers account after our company responded to the claim brought forth..
  
  We believe this matter has been settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife ordered this couch on August 7, 2024. We purchased a $4300 couch from rooms to go since weve had this couch.Weve had constant issues with the Chase ******* We have had repairs for the same pillow numerous times calling again asking them to just simply replace we have found out is a $55 ******* They have decided to call in a repair person one more time. I am quite sure that this is costing the company a lot more moneythan replacing a $55 ******* It has not only cost the company but has given us extreme frustration by dealing with the same issue well over or six times I have lost count at this point. I wish that someone in the leadership team would truly look into this issue and resolve it expeditiously simply bad customer service and bad business sense. Please help, I dont want leave complaints I can have better use of my time. Thank you.

  

  Business Response

  Date: 06/03/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to our customer and addressed their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 7 pieces bed room suite and mattress on May 18th to be delivered on May 30th. I am in the process of moving to a new town. I arrived in the new town at the beginning of the delivery window only to be called at the time they were supposed to be here to tell me that the driver of the truck that was coming to me had an emergency and couldnt come in so all deliveries for the driver was cancelled. And they are unable to deliver until Sunday June 1st. This is an incredible inconvenience to me as I drove out of time to meet the delivery driver and also, I now dont have a bed or any furniture to sleep on for 2 nights. I was not offered any type of resolutions or reconciliation for this MAJOR inconvenience. Everyone I have spoken to has been extremely rude and have not shown any empathy. Its appalling and unbelievable that such a huge and well established corporation would have to cancel all orders for the day based upon one worker not showing up to work. They keep saying unforeseen circumstances but you already told me that it was because the worker didnt come to work and that is unacceptable.

  

  Business Response

  Date: 06/03/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Records reflect that our escalations office reached out and spoke to our customer and has addressed their concerns. We show a resolution has been agreed upon in order to settle their claim.
  
  We trust this claim has been answered
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23397624
  
  I am rejecting this response because: I havent received any call from any escalation department. My furniture has been delivered now but that doesnt address the terrible customer service I received and the fact that I had no bed to sleep in for 2 days. 
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 06/05/2025

  Dear BBB,
  
  Our office understands our customers views. However, our records reflect communication was made on 6.03.25 on or around 1:15pm and their concerns addressed. Accommodation was also provided in order to finalize their claim. We believe this claim has been answered.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23397624
  
  I am rejecting this response because: Rooms To Go claims that a member of their escalation team contacted me on Tuesday at 1:15 PM. However, I did not receive any phone call, voicemail, text, or email from them at that time or on that date. I am unsure who they may have spoken with, but it was not me, the customer who filed this complaint.
  
  
  At this point, not only am I disappointed by the initial last-minute cancellation and poor customer service, but Im also deeply concerned about the companys decision to provide false or inaccurate updates to the BBB.
  
  
  I would still like a genuine resolution, including an actual phone call from a member of their escalation team, an acknowledgment of the mishandling of my original delivery, and an appropriate apology for the lack of professionalism and empathy shown throughout this process.
  
  
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a complete bedroom set from Rooms to Go in ***************. My furniture is still under the 1 year warranty and I also have the 3 year extended warranty from ********. I filed a claim with both Rooms to go through my 1 year manufacturer warranty and was disapproved by rooms to go. I also was denied through my extended 3 warranty from ********. I am still in my first year with the product and all that I have received was Room to go sending a technician to repair the item. The technician spray painted the bedroom bed foot board with paint that is a different color from the actual bedroom set. I have both warranties however neither company wants to cover my items.

  

  Business Response

  Date: 06/05/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. They purchased the extended service contract powered by ********. The guidelines of what is/is not covered is outlined under the paperwork provided at point of sale as well as under the website referenced on their invoice.
  We have reviewed the account in its entirety. ******** approved a service claim. Unfortunately, the issues with their bedroom pieces were not vendor related. A partial repair was attempted as a courtesy but was unable to continue. Please note that consequential damage is not covered under either the 1year warranty or the extended service contract.
  Nonetheless, we have been informed that ******** reached an agreement for one of their pieces for replacement.
  

  We trust this claim has been settled.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23393615
  
  I am rejecting this response because:
  Rooms to Go claims the damage was from a chemical spill. We have no chemicals in our bedroom. The footboard is fading, but rooms to go and ******** both refuse to cover this item. Even though it is under the 1 year warranty and we also have the three year warranty. Rooms to Go seems to be practicing bad business and just don't want to cover my items. Why would they attempt to fix the footboard by painting it, if it's not covered under warranty? Rooms to go sent a worker to my home to paint the foot board and the foot board portion that is painted is a different color that the foot board is supposed to be. I will not be a return customer to ******************** especially if I have to go back and forward over a 1 year warranty with rooms to go and back and forward with ******** over a purchased additional 3 year warranty. 
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/12/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  Our office has attempted reaching our customer to further discuss their concerns. We are currently awaiting a response.
  
  We trust this claim has been answered.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23393615
  
  I am rejecting this response because:

  I received a voicemail from Rooms to Go, I have attempted to call the number back multiple times and no one answers or returns my calls. The office hours stated in the voicemail from Ms. ***** are Monday - Friday 830 am to 4 pm. Yet I've returned the call during this time frame and no one answers or returns my calls from the multiple calls and voicemails that I've left.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a mattress from *** first time, mattress was not what was ordered once it was received so eventually after having to make a trip to speak with manager, it was picked up from our home a few weeks later and we had to pick out another mattress to be delivered. We tried all available mattresses on showroom floor and again found 1 we were comfortable with. The Second mattress was delivered and used approximately for 2 months and it severely sagged making it almost impossible to sleep on, especially with our health and disabilities. A company *** came out, took pictures and company said only option was to get another mattress from them. Tried to work out a refund with the store manager due to limited options of mattresses that worked for me and my spouse coupled along with the prior issues to no avail. Manager told us only option was to pick another mattress. As a consumer, I would think that if you are not satisfied with the product you are paying a lot of money for, it is your option to go elsewhere in hopes of finding something that works for you and the money you pay for it. I am requesting a cancellation of the purchased product (mattress) purchased on credit for this second mattress and would like to purchase a mattress from a different company because *** does not have a product that suits our needs. We have exhausted all avenues with this company and we do not want to continue to pay for something we can not use.

  

  Business Response

  Date: 05/30/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Rooms To Go offers a 1year warranty against manufacturers defects in workmanship and will repair or replace as stated on the terms of sale located on the customers invoice. Bedding has a longer limited warranty we will honor. The original piece delivered shows to be the product paid and signed for at the point of sale. This item was replaced under the 1-time sleep trial program for preference issues.
  
  We have reviewed the account in its entirety and show the showroom manager has been in communication with our customer and has provided options in order to resolve the issues with their current mattress. As we are abiding by the terms of the sales contract, we would be unable to consider any alternative options.
  
  We trust this claim has been answered.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a brand new sofa when I bought my home. I was relocated thereafter so my home was close and my furniture remained unused. We returned eight month ago. Upon using the large sofa, it sags tremendously in the middle. I have purchase new supporting foams,do not work. I purchase a yoga mat for extra support ,it does not work. I purchase a wood support and still sags in the middle and creates noises. The sofa is well kept. It is insured and two evaluations have been done. However, upon the the evaluation visit the tech agree with me that is poor construction, spring problems and poor quality sofa sold to me. Yet, after I'm informed that it is normal wear, that the sofa is great condition and nothing will be done.An eight months old sofa should not need extra foam, yoga mat and play wood support to prevent and achieve an even look when it is not in use. When you use it, it sags, it looks terrible and disproportionate. It does not look good and why did I insure it , not to receive the services needed it. And further, last tech lied saying he provided extra sitting support when it is incorrect and not truthful. I purchase and have receipts of those supports currently in place. They do not work. I did not buy a sofa to make extra investment towards making comfortable and liveble. It is not acceptable. It is a substandard product, admitted by one of the tech himself and it should be replaced.

  

  Business Response

  Date: 05/30/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. This expired in April 2024. They purchased the extended service contract powered by Fortegra.Their guidelines of what is/is not covered is clearly outlined on the paperwork provided at the point of sale as well as on the website referenced on their invoice.  
  We have reviewed the account and delivery records in its entirety. Since delivery, we show no records of any issues of this nature ever reported until after it has been in the home over 2-years. Unfortunately, two different services have been out to evaluate the product and deemed the issues are not vendor related. For this reason, ******** denied their claim. Rooms To Go would be unable to present a course of action given how long the product has been out of warranty. The customer is welcome to reach out to ******** should they wish to discuss the denial.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23392708
  
  I am rejecting this response because:

  Please kindly initiate the same complaint proceeding with Protegra as well.  We did call Protegra and they were the ones that sent the two misguided techs.  We were not in our home for two years I was relocated and our furniture say cover, protected and unused until eight months ago.  We purchased insurance, it should to cover this manufacturer unacceptable poorly design flaws.
  
  Sincerely,
  
  Brentlie ******

  

  Business Response

  Date: 06/02/2025

  Dear BBB,
  
  Our office understands our customers views. However, we have already answered their claim. We regret our position previously outlined remains unchanged.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23392708
  
  I am rejecting this response because:

  I had two separate tech in my home to access the sofa.  One agree there was unusual give of the spring in the middle and no support whatsoever in the middle.  The other spoke of basically constructed front, woof being too low to support and the springs as well.  Then, both go back and dismiss the case with lies.  

  I think the techs are telling the truth but are made to say something different so Fortegra does not cover claim.  I paid for the insurance.  I'm within coverage, My sofa should be replace.  BBB if it is within your power lets take this to media, I'm ready.  This unacceptable, I will not take no for an answer.  
  
  Sincerely,
  
  Brentlie ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman **** sold us a sectional that was inappropriately configured. When it was delivered on 5/2/25 the recliners would not open. We sent the wedge piece back same day and contacted store. The next day called manager ****, he said come to store to exchange the other pieces. We did this on 5/3/25 and **** told us we would be refunded for the wedge on 5/5/25 since we never had this piece in our home. After multiple calls to store we have still not been refunded for this item we never had due to salesman error when he sold it to us. ******* has told me multiple times on the phone she would create an invoice to refund us and call me back and never has. I have filed a claim with *********** and store has not responded to this either. I want my refund for an item I never have had!

  

  Business Response

  Date: 05/29/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has been made aware the showroom management team has been in communication with our customer to address their concerns. Refunds are not processed until products are checked back into the distribution center.We have been informed the rejected piece was checked in and our accounting office is processing the customers refund. all refunds take up to 21 business days to reflect on the card used at the point of sale.
  
  We trust this claim has been settled.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23390424
  
  I am rejecting this response because:

   

  I have NOT been contacted as this business claims by anyone! I have been given the runaround every time I call this establishment.  I have never been told what is claimed and every time it is a new story 

  Basically I want my refund. This item was never in my home, rejected delivery on May 2nd. Told in person on May 3rd I would have a refund processed in May 5th and after several calls still no refund.
  
  Sincerely,
  
  ***** Board

  

  Business Response

  Date: 05/30/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  We have reviewed the inquiry with our accounting office. The funds were already taken through a chargeback dispute the customer filed with their bank. Therefore, they will need to contact their banking institution regarding their credit.
  
  We trust this claim has been answered.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23390424
  
  I am rejecting this response because: rooms to go has not responded to my chargeback dispute with *********** so therefore is NOT resolved.

   

  Respond to *********** and approve the charge back or refund my money!  This is incredibly ridiculous to fight for 1 month to be refunded for an item I never received.

   

  Rooms to go has NOT approved my dispute so no I do not have my money back...yet!!

  Approve the charge back or refund and quit making excuses!!!  This is absolutely ridiculous!  Very unprofessional and not acceptable for a business to keepony!

  Is not resolved!

  
  Sincerely,
  
  ***** Board

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my furniture prder in march , i was living at a different address at the time which then required me to go to in store to change it to my current address. i got confirmation that my delivery was changed. Two months later my furniture is supposed to be delivered on Wednesday. I am now figuring out this past Monday that my furniture will not be delivered to my current address because she never changed my address. I contact the store and they have ZERO solutions besides cancel and reorder now the estimated arrival tme is September?! I call and ask to speak to a manager they never called me back , they arent willing to work with me on getting my furniture either

  

  Business Response

  Date: 06/02/2025

  Dear BBB,
  
  We are in receipt of this claim.
  
  In regards to their situation, we have reviewed the account with our online store support team. We have been made aware they have reached out to the customer in order to discuss the issues directly. They have left messages for a return call.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for an account that I never established with your corporation. Never had a credit card account with you and stating that I owe your organization. This is wrong.

  

  Business Response

  Date: 05/29/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to the complainant and requested they provide more information for review.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant