Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rooms To Go has 153 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
• 

  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
• 

  Rooms To Go

  11301 Carolina Place Pkwy Pineville, NC 28134-6323

  
• 

  Rooms To Go

  5900 Glenwood Ave Raleigh, NC 27612-6221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a 20+ year loyal customer, on 6/4/2022, my wife & I went to the Rooms to Go Store on 4206 W. Wendover Ave in Greensboro NC XXXXX. Our salesperson was Stephen ******** We eventually found a Living Room set to our liking and had Mr. Roberts set up everything for delivery. We purchased a sofa, chaise, end table, lamp, accent chair, ottoman, rug, rug pad, & a 3-year membership for their decorator club for a grand total of 4415.97. The display had a total of 6 accent pillows. My wife repeatedly questioned the accent pillows and whether or not they were included and Mr. Roberts informed us they all "come with the set." Upon delivery on 7/2, not only was all the hardware to attach the sofa & chaise missing but so were 4 of the accent pillows. Rooms to Go was made aware of this when they called to confirm the delivery was in order. Upon advising them of the hardware and pillows, they made an arrangement to ship the hardware and have a tech come at a later date. As far as the pillows go, she saw nothing on the order and advised she would contact the salesperson and have him contact us. We received no call back on 7/2 or 7/3. On 7/4, I contacted Mr. Roberts to make him aware of the situation and he advised that he would have to look at the order and get back to me. I never received a call back from Mr. Roberts on 7/4, 7/5, 7/6, or 7/7. In notifying customer service to make them aware we received the brackets and schedule a tech, I again questioned the pillows. The woman advise me she would contact Mr. Roberts and have him call me. Once again, no callback. On 7/10/22, my wife called Mr. Roberts and he told her we would have to pay extra for the 4 pillows because they are not part of the set which totally contradicted what he told us MULTIPLE times when closing the sale. To add fuel to the fire, he e-mailed my wife a link where we can purchase 2 of the pillows and it will link directly to him.

  

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/13) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for the situation with the throw pillows.
  Our office reach out to the store manager and they reached out to our customer to resolve the issue with the pillows.
  
  Regarding the Deco Card, our customer's order was discounted on the accessories because of the Deco Card. Since it was used, we would be unable to refund it.
  
  We thank our customer for their business and trust the issues are being handled.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Consumer Response /* (2000, 7, 2022/07/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  We received the pillows.