Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
• 

  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
• 

  Rooms To Go

  11301 Carolina Place Pkwy Pineville, NC 28134-6323

  
• 

  Rooms to Go

  601 Market CT Myrtle Beach, SC 29577-9643

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make online payments on the 11th of every month. I made a pymt on June XX XXXX and Synchrony Bank a finance company for Rooms to go states the payment was made on Jun 12 at 4:54pm and assessed a $30.00 late fee. I did not receive any notice that a payment was received late as I would have contacted the ASAP. When I logged into my account to make my July 11 payment on July 11 I saw my CAD was for 140- when normally my payments are 109-. In good faith I paid 130- on 7/11 in order to file a dispute. Today I received a text stating I now owe 170 on Aug 11 . They rolled over the disputed late fee and in addition have now charged me an additional $40 late feewhich is due on my August bill. I called to get it resolved and requested them to waive these fees bc it was not my error and the Supervisor refused. There is nothing on the website nor did I receive any written notice, that my account was late nor of the late fee rolling and increasing. I have closed my account and plan on addressing the Military Family Service Center and MWR in my next counsel meeting. I will be advising of the unwillingness and the excessive nondisclosed rates being charged. I plan on lobby for restrictions for use of the financial instituion as we did with Title Loans to service members. I want the fee's reduced as my payment was made on time in July and I was filing a dispute. I took a screenshot of my payment and the supervisore refused to review it she said I had to get a statement from my bank. My bank shows the date Rooms to Go processed the payment not the date I made the payment.

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 10, 2022/07/28) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for any inconvenience.
  
  Rooms To Go is a furniture retailer and Synchrony is a Finance Institution. We are two separate entities.
  Rooms To Go has no jurisdiction over Synchrony payments or fees.
  
  However, if our customer would like for us to investigate further, please have them send the last two finance statements Page 1 & Page 2 in PDF format. Once we receive, we will forward to our Finance Manager to investigate further.
  
  We are aware most Finance institutions state to make payments at least 3-4 days in advance in order for the payment to clear the bank.
  
  We thank our customer for their business and trust this is being handled.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rooms to go came to replace furniture that was damaged on 7/23/2022. One deliverer was very rude to me throughout the duration of the appt. I rejected several pieces of furniture because they were damaged, and he indicated this in his report and took photos. I also have photos. Throughout the appointment he would call me an idiot in spanish. The one other guy went upstairs and I told them I did not want him up there without me because I have an eldery cat that is not friendly. The rude one said he will go upstairs to do the work and told him to go upstairs. I said no he is not going upstairs without me. He would say he is and tell him to go upstairs and I said no you cannot tell me what to do in my house. While the other one was upstairs he started to disassemble my bed and I told him to stop. I said if you will not wait for me dont disassemble my bed. He puts my bed back. When they finished and left my house, I went upstairs and noticed my bed was loose. They were still outside so I went to ask that they fix my bed. The rude one was on the phone (speaker was on) and he was talking to his manager who was telling him to change the report which I signed. He had a report of all the things that were damaged indicating they were damaged and the photos he took. His manager was telling him to change the report that the items were not damaged and it is because I did not like them. When I heard this, I said that is not true. The items are damaged and that is what i signed. I did not sign that i rejected them because I did not like them. You cannot change a form after I signed it and that is fraud. He called his boss back and his boss informed did not want to talk to me. I asked the rude deliverer to submit the form in front of me and he did. He called me puta in spanish. I have video evidence (cannot upload because too large). There is more to this to this story but running out of space to type.

  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/07/28) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for any problems with their furniture and delivery.
  
  Our office will be investigating the allegations brought forth against the drivers with the delivery manager and steps will be taken if necessary.
  
  We are aware our customer has had an exchange. They are also currently scheduled for service on 7/30 to view and resolve the other issues with the furniture.
  
  We thank our customer for their business and trust this is being handled.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Consumer Response /* (3000, 7, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  A complete exchange was not made. As I mentioned many of the items were damaged which the driver agreed, documented and took photos of in his report. A service appt did take place on 7/30 and the tech named Samuel H. was very professional, courteous, kind and helpful. He was able to assist with many items however the dining room buffet is severely damaged and will need to be replaced. Please ensure the same driver + helpers from this incident are not the same people who will replace this buffet + the other buffet from the other set which is set to be replaced on Sept 29th. They are not welcomed in my home after emotionally abusing me and embarrassing me in front of my neighbors. I would really appreciate if other staff were sent because I am truly upset of being treated how I was by them. Lastly, I would like for another service appt to be set up with Mr. Samuel H.. He missed repairing my kitchen chairs and kitchen table. It is not his fault as I should have been specific, and I left him alone to do his work. He was by far the best R2G staff I have encountered, and I hope you will acknowledge this review of him.
  
  
  Business Response /* (4000, 9, 2022/08/03) */
  Dear BBB,
  
  We have received this latest response.
  
  We have reached out to our customer. We will be doing a second service and have also set up an exchange on buffet and credenza for our customer. We will also reach out to delivery manager about a different set of drivers.
  
  We trust this is being handled.
  
  Thank you,
  
  
  Lourdes C.
  Presidential Assistant

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items on 6/2022. Items were delivered on July 12, 2022. The RTG delivered and assembled the equipment. By, July 22, 2022 the king size bed frame with headboard broke. I called to have item refunded. They have 48 hour refund/return policy. Due to an injury with the frame broken, I requested for a pick and return of the item. I have been denied and looking to pursue legal action for pain and suffering.
  

  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for any issues with the King bedroom set.
  
  Our office has authorized the return of the bedroom set for a full refund. It is currently scheduled to be picked up on 8/3/22.
  
  We trust this issue has been resolved.
  
  Thank you,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Consumer Response /* (2000, 7, 2022/08/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I received a call from the company to schedule a pickup the furniture. I was advised that a pickup of the previous furniture will be honored with a full refund to the king size bedroom set. On August 3, RTG repair technician came out to assess the items and informed that the items were not repairable. I am pleased to accept the request. I am awaiting for a technician to pickup the items due to the circumstances and awaiting a full refund.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a glass dinning room set from rooms to go color espresso with 4 barstools everything expresso base everything expresso. When the guys delivered it they just set it by the door and said I didn't get no setup. So, I noticed the chairs were the wrong height and the base was cherry brown not even matching the color of the chairs, so I contact the store on 5800 Veterans Memorial BLVD, Metairie La 70003 and spoke with one of their sales person. I explained to the guy my problem with my order and he told me they have a "NO RETURN/REFUND POLICY". I explained to him why would I be responsible for paying for something I did not order and that I would not be doing business with rooms to go anymore and I would like to have someone come and pick up this dinning set that does not match chairs for one, and it is not what I ordered. The guy told me "it's fine that I choose not to do business with rooms to go, and that they will not loose any business with one customer complaining", and that he would be happy to let me speak with the supervisor". Wow, that it is comfortable for a sales person to speak with a customer in that manner! So, the supervisor gets on the phone and tells me he will go through his computer and get back with me! I heard no more from them, but I am forced to keep this set that does not match, the table is a different color from the chairs!! Rooms to go has bad business because the customers are the ones that makes your business and keeps you rich, but to be treated in this manner is horrible!! All I want is to have the dinning set exchanged! The chairs are still in plastic and the glass and table is in the box.

  

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/28) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for the issues with the dining set and any unprofessionalism encountered.
  
  Our office will be investigating these allegations further with the Regional Manager.
  
  We have reviewed their file. We are aware a reselect has been authorized. The new selection is currently scheduled to be delivered on 8/31/22 due to back order.
  
  We thank our customer for their business and trust this is being handled.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Consumer Response /* (2000, 7, 2022/07/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They promise to change out the dinning set, and provide me with the one I ordered and I was given an apology so I am happy with that because I will still get my set..

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sleeping sofa the delivery spouse to be on Friday July 15,2022 between 8,12 nothing happened at 1.30 on Friday I received a text saying the delivery going to be between 8,12 I called and talked to the manager if we can get a discount she said no very rude person I canceled my order I won't be shopping at rooms to go anymore I will tell all my friends and family not to shop there

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced.
  
  As we are concerned by the allegations expressed, we will review matters with the regionals office and will address any issues internally if deemed necessary.
  
  Due to heavy volume, all deliveries are routed by zip codes in order to reach all scheduled customers. Because this is done automatically via electronic routing, we have no control over the timeframe. Delivery is an all-day appointment from 7am-10pm. An estimated four-hour window may be provided when applicable.
  
  Unfortunately, due to unforeseen circumstances out of their control, there may be times the driver may not arrive within the given four-hour timeframe. Our records reflect the customer was contacted and advised of the new estimated timeframe. We regret this did not work for them thereby requesting the order be canceled. The delivery was still scheduled to be delivered on their chosen date, which is why their request for a discount of the purchase was denied.
  
  The order was canceled at the customer's request. Refunds paid at the point of sale take up to 21 business days to process and 1-2 billing cycles to show on their respective statements. As far as credit reports, RTG is solely the retailer not the finance company. We do not have access to finance accounts nor send information to credit bureaus. The customer will need to direct further inquiries regarding their credit to the finance company.
  
  Thank you for your time.
  
  Sincerely,
  
  
  Nannette O.
  Presidential Assistant

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around either April or May of 2020 I purchased a king mattress from rooms to go at Willowbrook store. In a matter of only week's the mattress began to sink, I called the store which they sent a technician to verify the problem. At that time I request for my money to be returned but they said I would have to try another. This is my third mattress which technician also again for third time show a defect. No mattresses are higher and they require for me to spend more good money over bad after three returns. I need help to solve this problem. I'm a 5'5" less than 200 pound woman that haven't slept good in all these three mattress. Room to go should replace with better mattress instead of my paying more.

  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/25) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience experienced.
  
  We have reviewed the account in its entirety. Under the manufacturer's guidelines, they were given the authorization to reselect the king mattress in the home to another mattress of equal value. If greater, they would be responsible for the difference in price plus new delivery fee as they are past the 1year warranty RTG offers. Like most retailers, we would not be able to cover any greater difference than what was paid for the merchandise at the point of sale.
  
  Thank you for your understanding.
  
  Sincerely,
  
  
  Nannette O.
  Presidential Assistant
  
  
  Consumer Response /* (3000, 7, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thanks, for the offer but I've been in store which there's no equal for my mattress. And since I've been thru about four mattress at your store the first was much more with no satisfaction to each. I'm not placing good money over bad when I have no confidence in your mattress. In the very beginning it was only a couple of weeks and the mattress had issues then again and again which I asked for my money back then. This matter could've been taken care of. The only reason it took me so long to report with this mattress I was hoping this wasn't just my amazing again sinking in this mattress. I don't complain about things that work. I am wanting a refund.
  
  
  Business Response /* (4000, 9, 2022/08/02) */
  Dear BBB,
  
  Our office understands our customer's views. We have reached out to the store's management team. They have contacted the customer to discuss the options further. A return was authorized and generated for the mattress. It is scheduled to be picked up on 8.05.22. Please allow up to 21 business days to process from date of return.
  
  We trust this claim is settled.
  
  Thank you,
  
  
  Nannette O.
  Presidential Assistant

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a complaint against Rooms to Go regarding the denial of service by Guardian Protection Company. I the case #XXXXXXXX. Guardian left me a voicemail asking me to call either Renee or Courtney back at their regular business number during business hours. I tried calling today and have been on hold 2 hours and 12 minutes so far. This is a total waste of time!
  If Guardian truly were committed to servicing their customers in the " Guardian family" as their director of customer has stated about 32 times since I've been on hold- they would have provided me with a workable telephone number.
  I will have to hang up now - again with no resolution, unfortunately I have to work for a living.
  Please someone reach out and make me believe this is not a scam. Don't know if the Commission of Insurance of South Carolina is aware of how this company handles issues.
  A very unsatisfied customer

  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  Our office has reviewed their file. Rooms To Go 1-year manufacturer's warranty has expired.
  
  We have been made aware Guardian is not accepting the claim.
  
  We have reached out to our customer. We will send a technician to provide a courtesy service in order to review the claim.
  
  Once the technician provides us with their report, we will follow-up with your office.
  
  Thank you,
  
  
  Lourdes C.
  Presidential Assistant

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bough furniture from Rooms To Go in Naples FL in November 2021. The furniture wasn't cheap and it was delivered very late and damaged. After months of waiting for replacement they keep telling me that the don't have it and they will get it but every moth i just keeps pushing back. They are unable to deliver my order. they offered me $150 to keep it after i spend almost $9000. Every time i call they are not heling and having me wait and wait and i had to GLUE my original order and use Brackets from home depot to make it stay together. I am not getting anywhere at all. I would like to return damaged items and get money back for them. They said that once its delivered it cant be returned. You cant deliver garbage and charge that much money and tell people ill give you $150 back...
  

  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/07/22) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for any issues with their furniture.
  
  Our customer purchased in Naples, Florida where the product was available. However, the furniture was delivered in North Carolina. Unfortunately, the furniture selected is discontinued and not available in North Carolina to take care of any problems with said furniture.
  
  We are aware our customer has been offered a full reselect towards another bedroom set of same value in the North Carolina region.
  
  We can also offer the following two options if our customer will consider.
  
  #1) A $240 discount to keep the bed, chest and 1 dresser "as is" and thereby voiding the remainder of the warranty period.
  
  or
  
  #2) A $565 discount to keep bed, chest, 2 dressers and 3 night stands "as is" and thereby voiding the remainder of the warranty period.
  
  Please let us know.
  
  We thank our customer for their business and trust this is being handled.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Consumer Response /* (3000, 7, 2022/07/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am trying to be reasonable, but unfortunately the fact that I have spend almost $9000 with Rooms to Go and now Im getting offer or less than 10% that's just insulting! I have waited Months and months and all i got is damaged good that are glued together because they would stand other wise. Its just insane to have to be in this situation... how can you deliver something like that? how can you do business like that? I would consider repick but there is nothing in the showrooms that would work with our decor. I will talk this over with my wife and get back to you but this is just unreal. No money or furniture will make up for this most horrific experience ! I work in sales/customer service and I would nevr allow for something like this to happen. If its companies fault it is what it is and good business and customer service takes care of customers. Policy that honors NOTHING and declines everything after deliver is just hmmmm lack of words truly!
  Thank you BBB for help and i will get back to you Asap...
  Thank you
  
  
  Business Response /* (4000, 9, 2022/07/27) */
  Dear BBB,
  
  We have received the latest response.
  
  Once again, we regret this situation. The discount is being taken off the bedroom set only, not any other furniture our customer may have purchased.
  
  Please keep in mind, our customer was also offered reselect to a set of equal value to resolve the issues.
  
  We will await their decision.
  
  Thank you,
  
  
  
  Lourdes C.
  Presidential Assistant

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our purchase date was 02/15/2021 , however the delivery date was much later. We purchased
  a dual power sofa, loveseat, and recliner along with the Guardian Protection Plan. In total we spent over $5000. For months we have tried to file and resolve 2 claims. We have chosen the call back option many times, stayed on hold 1 hour and 24 min(I have pics),and completed the online claim. After all of the back and forth today we received notice of denied claims. The loveseat's claim was denied even though I spoke with a Rooms To Go representative and stated the seat was not sitting properly, perhaps the frame isn't right. I am not a furniture repair person so I do not know exactly what the problem is but what I do know is the protection plan clearly states FRAME COMPONENTS- breakage,warping,cracking. The loveseat needs to be repaired. Guardian looks for an out in order to not fulfill the claim.

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/07/25) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for any issues with their loveseat.
  
  Our office has reached out to our customer via their e-mail to acquire their order number and the primary telephone number in order to review this further.
  
  We thank our customer for their business and prompt response.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Business Response /* (1000, 8, 2022/07/29) */
  Dear BBB,
  
  We are following up on this customer.
  
  We are aware they have acquired an authorization from the Extended Warranty.
  
  Our customer is waiting for the service company to contact them to schedule the service.
  
  Once this takes place, we will be able to provide the outcome with the furniture.
  
  Thank you for your patience.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Business Response /* (1000, 11, 2022/08/11) */
  Dear BBB,
  
  We have reviewed the account further.
  
  Per Guardian, there is no technician for this area. This is an unserviceable area.
  
  Our customer will be refunded their Guardian monies in full.
  
  We apologize for being unable to assist further.
  
  Thank you,
  
  
  Lourdes C.
  Presidential Assistant
  
  
  Consumer Response /* (3000, 13, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As of today,August 23, we have Not received the refund for the warranty. Please don't cancel the case until until resolved.
  
  
  Business Response /* (4000, 15, 2022/08/25) */
  Dear BBB,
  
  Our customer should see the credit on their Synchrony account within the next couple of days.
  
  If it has not posted by 8/31/22, please let us know.
  
  We trust this has been answered.
  
  Thank you,
  
  
  Lourdes C.
  Presidential Assistant

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company on Sunday to cancel. I was told the Tampa Call Center can't process returns. You can't cancel online either. I called the number to the store and line goes straight to call center again several times it did this. I finally was able to get someone who knew how to transfer my call to Heights store. I spoke to a female name Donna advise her I needed to cancel and she told me to give her a moment and she'll call me back. Well that was at 12noon on Monday and its Tuesday and still no call back. I check online and still see my order hasn't been canceled. I'm not about to argue with them. I order it online in the timeframe of the sneaky business practices and after reading all the print after the tell to you to place the order and they even or charged me which upset me. There all about money and nothing is told upfront. Cancel my order and return all you took from me. Tell them to follow through on calling a customer back when told she would. I don't want to show up at the store to hunt her down!

  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/20) */
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies for any inconvenience.
  
  Our office has reviewed their file. We show the order was canceled and any monies deposited were refunded. We also show a receipt was sent to our customer via e-mail.
  
  We hope our customer will visit us again in the future and consider the claim resolved.
  
  Thank you,
  
  
  Lourdes C.
  Presidential Assistant