Complaints

This profile includes complaints for American Power & Gas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Power & Gas, LLC has 2 locations, listed below.

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  American Power & Gas, LLC

  10601 Belcher Rd S Seminole, FL 33777-1407

  
• 

  American Power & Gas of NJ

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nasty rude cold calling for a scam company "trying to lower your electric bill"

  

  Business Response

  Date: 02/14/2024

  Dear *** or Madam,
  We have successfully reached out to the consumer and have taken the necessary steps to address her concerns. Additionally, we have placed the phone number ************** on our Do Not Call (DNC) list as per her request. She found our call and resolution satisfactory.

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RECEIVED A CALL FROM A REPRESENTATIVE OF APG, HE CALLED AND TRIED TO GET ME TO AGREE TO USE HIS COMPANY AS A THIRD PARTY GAS COMPANY, HE WAS HARRASING ME SO I SAID I WAS NOT INTERESTED, I HUNG UP AND HE CALLED BACK HR PICKED UP THIS TIME, ALSO BEING HARASSED AND HE WAS ALSO TRYING TO GET THE TO SIGN UP WITH THE SERVICE, SHE ALSO SAID NO, HE CALLED BACK AND ASKED TO SPEAK TO MY BOSS, I TOLD HIM TO NOT CALL BACK AND THIS IS HARRASSMENT. THIS COMPANY SHOULD BE SHUT DOWN!

  

  Business Response

  Date: 02/02/2024

  Dear *** or Madam,
  
  Thank you for bringing the case to our attention. We have successfully addressed the consumer's concern and ensured their satisfaction. Additionally, we have added the consumer's phone number to our Do Not Call list to prevent further outreach.
  
  Should there be any updates or rebuttals from the consumer, we will promptly inform the Bureau.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my account with this company in the fall of 2023, because my electric bill while with them was double what it had ever been before. I was advised to wait a month - told it would save me money to do so - and I called again on the date advised to cancel my account. I then saw, a couple of months later, that they were still on my bill and ***** told me they had never rec'd notification from american power and gas of any cancellation. I called american power and gas and was told that they would be launching an investigation into these illegal charges, since the woman i spoke (******) with could see in my file that I had indeed called to cancel in the fall. I was told I would hear from them within the week about their investigation, and weeks later I have heard nothing. I want a full refund of every dollar they've billed since I called to cancel last year and they failed to implement my request. There is absolutely something wrong with how this company operates - they simply double customers' bills - so buyer beware!

  

  Business Response

  Date: 02/08/2024

  Dear *** or *****,
  
  We've reached out to the customer to address her concerns, but regrettably, we haven't been able to connect with her thus far. The consumer can call ************ and ask for *********************. We'll provide an update as soon as we're able to connect with her.

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company uses telemarketers to repeatedly call our office posing as representatives of one of our utility providers. We do not have any business relationship with this company, and have repeatedly expressed that we are not interested in their services, and instructed them not to call our office. However, they continue to call our office, and use their deceptive practices to solicit information from us.

  

  Business Response

  Date: 01/16/2024

  Thank you for bringing this case to our attention. The consumer's phone number has been added to our Do Not Call list. We have proactively contacted the consumer and successfully resolved their concern to their satisfaction.

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My light or gas bill has never been this high until I signed up with this company. I dont know how they are getting away with this. I dont care how much money they try to give back to someone, something else has to be done. They asked me if I wanted a $300 payment through check or zelle. They really should be paying for their customers entire bill since they are the reason for the outrageous charges. The customer service representatives are unprofessional. Just reading some of these complaints I dont know how this can even be legal.

  

  Business Response

  Date: 01/09/2024

  We appreciate your notification regarding this matter.Following up, we have successfully contacted the consumer and are pleased to report that she found our conversation and the resolution provided satisfactory. Furthermore, as a proactive measure, we have added the consumer's phone number to our Do Not Call list.
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are receiving predatory rodo calls from a representative claiming they work for or represent APG. Yesterday alone we received 4 calls in a matter of an hour. We have repeatedly advised the caller we are NOT interested and to remove us from their list. The caller laughed and said he'll call back another time and we are on a robo caller, there's nothing we can do and he's just doing his job. I have filed an official complaint with the attorney general office in ***, I am asking the BBB to reach out to this company on our behalf to cease such practices.

  

  Business Response

  Date: 11/08/2023

  Dear Sir or Madam,
  
  We spoke with ******************. He is extremely satisfied with AP&G. See attached. 

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2/2023 received a phone call from American Power & Gas - ************** regarding 2 business locations. Caller lied that I alredy spoke with APG, when I stated I didn't, she said it was another person - mentioned name of the prior business owner who is out of business since 2015. I mentioned I'm not interested in switching to different supplier, but she didn't take 'NO' for an answer. Caller was very aggressive and dishonest. Want to make sure they do not call again, and. most importantly - do not switch our account from current supplier - I din't give my OK to do it.

  

  Business Response

  Date: 11/13/2023

  Dear *** or Madam,
  
  The customer would like to withdraw his complaint after speaking with us we were able to provide answers and a resolution. We placed the consumer's phone numbers on our do not call list. He can be reached at ********************** to confirm.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AP&G fraudulently changed our gas supply from the utility company supply to their own. There was no signed agreement or authorization from the business owner to make this change. It is now 12+ months later and since our account was on autopay, we just realized this change now. We have paid almost twice as much it would have cost had the unauthorized changes not been made. We feel this fraudulent activity may be going on on a much larger scale and someone needs to do something about this. The utility company doesn't have the means to "lock" the account on behalf of the customers, and supplier companies like this somehow fraudulently obtain account information and change the supplier unbeknownst to the owners. Please help and stop this from happening to unsuspecting consumers across the country!!

  

  Business Response

  Date: 10/25/2023

  Dear Sir or Madam,

  The customer would like to withdraw his complaint after speaking with us we were able to provide answers and a resolution. We placed the consumer's phone numbers on our do not call list. He can be reached at He can be reached at ************** or ************************ to confirm.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory telemarketer. I have received calls from company in the past and when you say you're not interested and hang up, they immediately call back - each call comes in under a different phone number. This time when I advised ******* I no longer wanted to receive the phone calls - in the foulest, most aggressive tone I could muster. She told me I was going to continue to receive calls until I heard her out.I really have to wonder about BBB ratings if this bunch has a top rating. They are clearly a company whose business model is aggressive and predatory. The fact they address complaints here does not make them reputable.

  

  Business Response

  Date: 10/17/2023

  Dear *** or Madam,

  Thank you for alerting us about this case. We placed the consumers phone number on our Do Not Call list. We have reached out to the consumer to further discuss this case, but unfortunately we have not been able to connect. If the consumer provides further information we will alert the Bureau promptly.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20738155
  
  I am rejecting this response because: *********** informed me they removed ******* from the phone and do not tolerate such practices. I believe this is exactly how this company operates. I've dealt with them two or three times in the past year. Hang up, immediate redial. Tell them again don't call, immediate redial. This is not a rogue rep, but a company practice. Then when you get a complaint, send the complainant a polite letter telling them what they want to hear. Problem solved.

  Just look at the string of complaints on this thread. Many the same. It's not a rogue rep on the phone. It's a company pattern and policy.

  I'm assuming I won't get another call from them, but if they have an excellent rating on BBB, there's something horribly wrong with the way the BBB rates companies.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cold calls with extremely aggressive sales people who are very obviously trained to literally not take no for an answer, and refuse to hang up. You are forced to hang up with them mid-sentence because they do NOT take no interest for an answer. They use evasive language to try to confuse people into believing that they work for National Grid, even though they do not.Disingenuous, aggressive, and despite being asked to be placed on the do not call list, I continue to receive calls.

  

  Business Response

  Date: 10/12/2023

  Dear Sir or Madam,

  Thank for alerting us about this case. We placed the consumers phone number on our Do Not Call list. We have reached out to the consumer via email and phone to further discuss this case, but unfortunately we have not been able to connect. If the consumer provides further information we will alert the Bureau promptly.