We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Apex Media Solutions, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am submitting this formal complaint against ************************** regarding their refusal to honor the terms of our signed agreement dated 02/21/******* the owner of *******************, I entered into a ***************** Agreement with Apex Media Solutions LLC. Per the written agreement, the contract clearly states:> Client may cancel monthly service anytime by emailing to ****************************************** calling ************** or mailing to Apex Media Solutions LLC at ***************************************Nowhere in the contract is there any clause requiring a full buyout, early termination fee, or restriction on cancellation. Despite this, when I recently attempted to cancel the service, Apex Media Solutions LLC refused to honor the cancellation unless I paid a buyout amount that is not disclosed or authorized in the agreement.This constitutes a direct breach of the signed agreement and an unfair and deceptive business practice. The refusal to cancel contradicts the clear language of the contract and imposes fabricated financial obligations that were never disclosed.Attached is a copy of the agreement showing the cancellation clause and the absence of any buyout condition.I request that the Better Business Bureau investigate this matter and assist in compelling Apex Media Solutions LLC to honor their agreement, cancel the service immediately without penalty, and cease deceptive practices. I also request this complaint be made public on the BBB website so that other small businesses are informed of these practices.Thank you for your time and attention to this matter.Sincerely,******* ******* Owner, ******************* Email: **************************

    Business Response

    Date: 07/03/2025

    Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible

    Customer Answer

    Date: 07/05/2025

     
    Complaint: 23549753

    To Whom It May Concern,

    Thank you for the opportunity to respond to Apex Media Solutions LLCs message.

    While I appreciate the business acknowledging my concern, I must clarify that I have already spoken to a representative over the phone. During that conversation, I was informed that I would be required to pay a "buyout" in order to cancel my monthly servicea condition that is not stated anywhere in the written agreement.

    This is the exact issue outlined in my initial complaint. The contract I signed clearly states that clients may cancel monthly service at any time, with no mention of a buyout, early termination fee, or any cancellation penalty. Despite this, I was told that unless I pay a buyout, I cannot terminate the agreement.

    Given this prior phone exchange, I do not believe another phone call will result in a different outcome or resolve the issue fairly. I am not seeking additional phone discussionsI am seeking that Apex Media Solutions LLC honor the written terms of the contract and cancel my service without imposing non-contractual financial demands.

    Unless the company can provide written documentationsigned by both partiesoutlining a buyout clause, I respectfully request the BBB continue investigating this matter as a breach of contract and a deceptive business practice.

    Sincerely,
    ******* *******
    Owner, *******************
    Email: ***********************************

    Business Response

    Date: 07/11/2025

    Hello *******, 

    Upon review the account has been terminated upon request. Please let us know if there is any additional you need from us. We consider this complaint resolved as we have followed through on the request of the client despite the work order agreement.

    Customer Answer

    Date: 07/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been calling me five times a day for the past four months. Every single time, Ive asked to be removed from their call list and told them Im not interested. Im always told that wont stop the calls.When I ask who they are, they hang uponly to call back later from a different number. Today, one of their **** finally said theyre with ***. After some digging, I found theyre likely Apex Media Solutions, which appears to be a fraudulent company based on numerous reports online.I want these calls to stop immediately.

    Business Response

    Date: 06/27/2025

    This contact information has been forwarded to our IT department in order to ensure no future contact. We were unable to locate any data with what was provided but we have ensured future contact will not occur. We wish for this complaint to be closed.

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card without my approval. They are trying to sell me a product and I never agreed to the product. I have asked them to refund me fully. The have refuse to refund me back the $200.00 charge. I have also disputed the charge and case with my credit card company. Im requesting for a full refund.

    Business Response

    Date: 06/10/2025

    Due to the dispute with the bank received on May 28th, 2025 we were prevented the opportunity to resolve this matter within the company. The recorded call was reviewed, credit card information was provided, and the charge was authorized on May 21st, 2025. The nature of this complaint will have to be resolved through the financial institution and should be closed. 

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-10 phone calls PER DAY for spam services to every single phone line I have for my business. Ive spoken for hours at this point on the phone with fraudulent ******************************* selling snake oil service for a problem that quite literally doesnt exist. Ive pleaded and begged to be removed from their call list. Ive spoke to countless individuals at this scammers destination and to no avail have I been removed. Its to the point where it is affecting MY BUSINESS because my phone lines are consistently jammed up with BS phone calls with the full intent of shilling a useless service to me that I have expressed vehemently that I do not want.

    Business Response

    Date: 06/05/2025

    Upon review we forwarded the necessary information to our IT department in order to prevent any future contact. We were unable to locate the information within our system for this complaint and we wish for it to removed as it is not related to Apex Media Solutions. 

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Apex media solutions digital marketing for failure to deliver promised services, poor customer service, and refusal to cancel subscriptions and provide a refund.I contracted Apex media solutions to create a website and advertise my business online. The agreement specified that these services would be completed within a reasonable timeframe. However, months have passed, and I have yet to receive the website or any online advertisement.1. *Failure to ****************** Despite numerous inquiries, I have not received the website or online advertisement as promised.2. *Poor ****************** When I expressed my dissatisfaction, the customer service team refused to listen to my concerns and talked over me, failing to provide a satisfactory resolution.3. *Refusal to Cancel Subscriptions:* Despite my requests, the company has refused to cancel my subscriptions and provide a refund for the undelivered services.I am requesting that Apex Media Solutions take the following actions to resolve this complaint:1. *Immediate Cancellation of Subscriptions:* ****** all subscriptions and cease any recurring charges.2. *Full Refund:* Provide a full refund for the services that were not delivered.I expect Apex Media Solutions to take my complaint seriously, take prompt action to resolve the issues, and provide a satisfactory response. If not, I will be forced to explore further action to protect my interests.I certify that the information provided is accurate and true to the best of my knowledge

    Business Response

    Date: 05/30/2025

    Upon review this account was flagged for management review per company protocol prior to receiving this complaint. This review was opened on May 28th, 2025 on a telephone call with the assigned account manager. Apex is already taking steps in order to assist these concerns and we wish for the complaint to be closed. 

    Customer Answer

    Date: 06/02/2025

     
    Complaint: 23389607

    I am rejecting this response because: i have not been contacted by anyone from apex media solutions. I just received a call from ****** *. And she said she called the wrong client by accident. And hang up ************************************************************************************* 

    Sincerely,

    ******** ****

    Business Response

    Date: 06/09/2025

    It appears this account was terminated upon request. A supervisor was assigned in order to provide a resolution and was unable to get through successfully. We will attempt to reach out again and consider this complaint resolved as we have terminated any future billing.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is harassing me. They call my phone trying to get me to buy their services, and when I tell them no and to remove my number from their call list, they tell me they cant, and keep calling me several times a day. This is harassment!!!

    Business Response

    Date: 05/26/2025

    We have forwarded this telephone number to our IT department in order to block any future contact. Upon review we were unable to locate the telephone number or contact information within our system. Please let us know if further information is needed from us or if there is a different telephone number we should be attempting to locate. 

  • Initial Complaint

    Date:05/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement slow response to customers hard to get in contact with they give you the runaround no straightforward answer

    Business Response

    Date: 05/26/2025

    We have been unable to reach Mr. ****** in order to resolve this formal complaint. As soon as there is further information we will update here. We wish to resolve this promptly.

     

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in March 2025 I contracted with Apex Media Solutions to run a ****** ad campaign for my business Natural Wood Arts. After spending $2875, their ad campaign is not just ineffective, they have completely misrepresented my business in the arts community and have damaged my reputation. Natural Wood Arts is a woodturning business making wood bowls, peppermill, and the like. Their ad campaign says that I design and build WOOD FENCES!!. See the attached sample ads. Apex has been completely unresponsive to my emails over the last three weeks demanding that they stop this campaign and refund my money. When I telephone their billing department they respond that no one is available to talk to me.

    Business Response

    Date: 05/21/2025

    This account has been flagged for management review and we will be in contact with Mr. **** in order to address these concerns swiftly.

     

    Customer Answer

    Date: 05/21/2025

    Waiting for response from business. I have clearly stated my request to cancel in emails to *******. But they continue to bill my credit card for services I have canceled 

    Business Response

    Date: 05/22/2025

    Due to the email sent over to us regarding this matter along with the open BBB complaint we escalated the account for review and supervisor contact yesterday. A supervisor attempted to reach out and was unable to reach him directly. As of a today a dispute through the bank has prohibited us from being able to resolve this matter swiftly and we have been prevented from following our protocol for this matter. It is no longer in our hands. We wish for this complaint to be closed.

    Customer Answer

    Date: 05/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ****

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business canceled service with apex in January 2025, even after having confirmation that the service was cancelled and was no longer being provided, they continue to bill us for service to the point that we had to cancel our business credit card to prevent them from continuing to steal money from us.

    Business Response

    Date: 05/16/2025

    We are unable to locate an account with Apex with the outlined information provided. Please outline the business name, business telephone number, or first and last name of the business owner in order for us to locate the account.

    Customer Answer

    Date: 05/16/2025

    Business is *****************, owners, ******* ******* and ********* ******, attached are pictures of email correspondence with ****.

    Customer Answer

    Date: 05/27/2025

    Apex refunded us a portion of the money they took without any contact from me regarding it

     So im assuming they saw the complaint and partially refunded but still refuse to aknowledge this complaint through BBB. I will take their partial refund as proof and admittance that they knowingly kept taking money from my business even after we canceled mutiple times

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they talked me in to a service plan costing several thousands dollars and only sent one invoice for ****** for so many months after and after they called me and told me to pay more for some ****** payment of like a lot more money and i told them no, not at this time back in like end of last year. Haven't heard from them again. I just cant see where they did anything they said they could or would do for a small business

    Business Response

    Date: 05/09/2025

    This account has been flagged for review. We will be touching base with Mr. ******* in order to resolve this matter swiftly.

Apex Media Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.