Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, with whom *** never done business with nor have had any communication with, somehow illegally obtained my credit card number and attempted to authorize a charge for $219.98, which was immediately flagged by my bank.

  Business Response

  Date: 06/14/2024

  Dear BBB and Client, 
  
  
  We are writing to inform you that we have successfully resolved the issue regarding the recent complaint filed with the Better Business Bureau (BBB). After a thorough review and investigation, it has been determined that you were indeed a victim of identity theft, and Apex Media Solutions is not at fault for the previously stated complaint.
  
  Attached to this email, you will find copies of our communications where you informed the BBB of the incident and clarified that our company is not responsible for the issues raised in the initial complaint. We appreciate the client's prompt action in contacting the BBB to rectify this matter. 
  
  We instantly provided the client with a refund after closing our investigation and speaking with the client. If there are any further steps required on our part or if you have any questions, please do not hesitate to reach out.
  
  Thank you for your understanding and cooperation in resolving this matter. We value your business and look forward to continuing our positive relationship.
  
  Warmly, 
  
  ***** K 
  Customer Service Manager 
  ************
  

  Business Response

  Date: 06/14/2024

  The individual that left the complaint has already emailed the BBB, and does not wish to pursue this complain any further. It was not filed appropriately or in a manner in which was appropriate. Please does as the customer wishes and delete this dispute. Thank you. Please see attached documentation

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions called me promising the world. I paid ****** to later find out this was fraud. They did not do what they said they would. I continue calling them and they continue to hang up on me. They took my money with no service being provided.

  Business Response

  Date: 07/02/2024

  Dear BBB and Client, 
  
  We are sorry to hear about your experience and apologize for any frustration caused. We take your concerns seriously and want to address them promptly.
  
  Please be assured that we did provide the services as promised. We have made several attempts to reach out to you to understand the source of any confusion and to ensure your complete satisfaction. Regrettably, our efforts to contact you have been unsuccessful.
  
  We remain committed to resolving this matter to your satisfaction. Kindly contact us directly at ************ at your earliest convenience so that we can address your concerns comprehensively. We look forward to the opportunity to make things right.
  
  Warmly, 
  
  ************** 
  Customer Service Manager 
  ************
  
  

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21758164
  
  I am rejecting this response because:

  Thank you for your response. I continue receiving phone calls with a bargain that entails; if I take this complaint off, they will refund me the money they stole from a hard working, just starting company. I refuse to accept that *******, that is not correcting this situation. They are preying on small companies that need advertisement. I also continue receiving phone calls to get another "DEAL" and continue to stealing from us.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/17/2024

  Dear BBB and ****,
  
  I hope this message finds you well.
  
  We have received your communication regarding your decision not to accept our offer of full compensation in relation to the recent BBB complaint you filed. We sincerely apologize for any inconvenience or frustration our attempts to contact you may have caused during this process.
  
  Please rest assured that our intention in reaching out to you was solely to adhere to the BBB's request for compensation as outlined in your original complaint. Our aim has always been to address your concerns promptly and amicably.
  To facilitate a clearer understanding of the matter, we will be attaching a screenshot of your initial BBB complaint for reference. We recognize that there may have been misunderstandings or communication gaps that unfortunately were not resolved through our previous attempts to contact you or offer a refund.
  
  Our commitment to achieving a satisfactory resolution remains steadfast. We value your feedback and would greatly appreciate the opportunity to speak with you directly to discuss how we can best rectify the situation to your satisfaction. Please let us know a convenient time for you to engage in a discussion, or alternatively, feel free to reach out to us at your earliest convenience.
  
  Thank you for your attention to this matter. We look forward to resolving this issue with you promptly. Our original offer for full compensation as request does still stand and we are happy to carry it out. 
  
  Warmly, 
  
  Apex Media Solutions 
  ************

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 5/14/24 I contacted Apex Media Solutions to inquire about getting my small business bumped up in several different search engines to help boost my exposure. I talked with an Apex Media Solutions representative and was told that if I made an initial flat rate payment of $180 that they would use their software to bump me to the top of both regular ****** Searches as well as ****** Voice Searches. I was informed that if I wanted to continue being bumped to the top of ****** searches for the months following my initial payment, that I would need to sign up for a recurring monthly service fee. I told the representative that I would see how the initial bump benefited my business and that if it was a net positive I would consider signing up for the monthly service. The representative then set an appointment for me to talk to one of Apex Media Solutions ****** Business Analysts so that we could discuss how to maximize my search engine traffic (if I decided to continue with the monthly service). At the conclusion of my appointment with the Analyst I was told that I would NOT receive any of their Search Engine Bumps yet and that my initial payment was actually a payment to speak to the Analyst. This is absolutely and unequivocally NOT what I was told my initial payment would be for. The analyst then told me that if I wanted to get any search boosts at all I would have to sign up for the $320 recurring monthly charge ON TOP of my initial payment. I was blatantly lied to about what I was paying for and I received ZERO services from this company. I need my initial payment of $179.99 back due to the fact that I received absolutely nothing in the form of goods or services. I have uploaded pictures of both the invoice sent to me after my payment (which clearly states Voice Search) as well as screenshot of the charge on my online banking app.

  Business Response

  Date: 06/06/2024

  Dear BBB and *****,
  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to ensure our clients receive the best possible service.
  
  We regret that you feel you did not receive the services you signed up for. However, we have thoroughly reviewed our records and can confirm that the services were indeed provided as agreed. It appears there may have been a misunderstanding regarding the need to log into your client portal and connect the necessary systems to fully utilize the services.
  
  Attached to this response, you will find a detailed record of the work we completed on your behalf. We hope this will clarify any confusion and demonstrate our commitment to fulfilling our obligations.
  We apologize for any inconvenience or misunderstanding you may have experienced. Your satisfaction is our top priority, and we are more than willing to work with you to explain the work that has been completed and ensure you fully understand the services provided.
  
  Please feel free to contact us at your earliest convenience so we can address any remaining concerns and work towards a satisfactory resolution.
  Thank you for your understanding and cooperation.
  
  Sincerely,
  ************
  Fulfillment Manager
  Apex Media Solutions 
  ************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a rep from Apex on January 29, 2024. I asked her to send me additional information on their services so that I could review and discuss with my husband for my business. The rep was aggressive and stated that they could not do that unless I held it with a credit card. I asked several times if I would be charged if I canceled the consultation meeting and she said no. I emailed and canceled the consultation meeting, and I started being billed.When I realized that my credit card was being billed, I sent an email because I could not get through to anyone on the phone. My email was on March 22nd. My request eventually was escalated to someone named ***** whom I spoke with on April 29th from phone number ************. He said the normal practice is that once the credit card is given, that it is a commitment. I said this is not what the rep told me, otherwise, I never would have given it to her. He said he would review the call and get back to me by the end of the day. He did not, but left a message the next day, stating he was still reviewing the call. I have not heard anything else from him. I tried to call the number above with no response and sent another email 5/13. I got a response stating they would forward it to *****, and I still have not heard back.

  Business Response

  Date: 05/29/2024

  Dear Better Business Bureau,
  
  We hope this message finds you well.  First and foremost, we would like to extend our sincerest apologies for any inconvenience this client has encountered.
  
  At Apex Media Solutions, we strive to provide exceptional service to all our clients, and it is clear that we fell short in this instance. We regret that our communication was not timely and understand the frustration this has caused. Please be assured that this is not typical of our company, and we are taking steps to ensure that such issues do not arise in the future.
  
  We have reviewed the case thoroughly and, in an effort to rectify the situation, have decided to issue a full refund for the services in question. The total amount will be credited back to the client's original method of payment. You can expect to see this refund processed and reflected in your account within the next 5-7 business days.
  
  Client satisfaction is of the utmost importance to us, and we are committed to making this right. Should you have any further questions or concerns, or if there is anything else we can assist you with, please do not hesitate to reach out to our customer care line at **************. Our team is always available to help and ensure that your experience with Apex Media Solutions is a positive one. We have reached out to the client and informed them of this decision as well.
  
  Once again, we apologize for any inconvenience and appreciate both parties understanding. We hope to have the opportunity to serve this client better in the future. 
  

  Thank you for bringing this matter to our attention.
  
  Sincerely,
  ***************************
  Customer Service Director
  Apex Media Solutions
  **************
  ********************************************
  Apexmediasol.com

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting called ***** times per day after I've asked them to stop calling me. They are trying to sell me a subscription to list my business on ****** and it appears to be a scam. I recently asked for more information and they gave me there business name and then I asked they do not contact me again and at that time they started swearing at me, calling me names, and threatened to distribute my contact information.

  Business Response

  Date: 05/29/2024

  Dear Better Business Bureau,
  
  We hope this response finds you well. I am writing in response to the formal complaint submitted by *************************, regarding excessive phone calls allegedly made by our company. First and foremost, I want to express my sincere apologies to ***************** for any distress or inconvenience experienced. At Apex Media Solutions, we pride ourselves on maintaining the highest standards of professionalism and customer service, and we take such matters very seriously.
  
  After conducting a thorough investigation into this complaint, we have determined that the phone calls in question were not made by our company. It appears that a competitor has been misrepresenting themselves as Apex Media Solutions and has engaged in unacceptable behavior, including making excessive calls and using inappropriate language.
  
  We understand how distressing this situation must have been for ******************. We are deeply sorry for any confusion or frustration this has caused. Please be assured that we do not condone such behavior and are committed to taking immediate steps to ensure it does not occur in the future. You will not be contacted by our company any further. 
  
  Should ****************** or any other client have concerns or need further assistance, we encourage them to contact our dedicated customer service representative directly. They can reach *****, *************************************** or ************.. We are committed to resolving any issues promptly and to the satisfaction of our client's value the trust and satisfaction of our clients above all else and are dedicated to making amends for any distress caused. Once again, we extend our sincerest apologies to ****************** and appreciate their patience and understanding as we address this matter.
  
  Thank you for your attention to this response. Please do not hesitate to contact me directly if you require any further information or assistance.
  
  Sincerely,
  
  *****
  ************
  **************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its scam thy do nothing but charge the credit card

  Business Response

  Date: 05/06/2024

  Dear BBB,
  
  We are writing in response to the formal complaint filed by *****, regarding the service provided by our company, Apex Media Solutions. We appreciate the opportunity to address their concerns and provide clarification on the matter.
  After a thorough review of the case, we would like to clarify that we have indeed provided services to ***** as per our records. However, we understand there may have been a miscommunication or misunderstanding regarding the nature or extent of the services rendered.
  
  Furthermore, we would like to highlight that we have already issued refunds to ***** for any discrepancies or dissatisfaction with our services. Attached, please find proof of the refunds issued on 11/27/2024 and 12/05/2024 for a total of $1047.00 in refunded transactions.
  
  We take customer satisfaction seriously and strive to resolve any issues promptly and amicably. We value our previous relationship with ***** and are committed to ensuring their experience with our company is positive.
  If there are any further concerns or if ***** requires additional information, please do not hesitate to contact us directly at ************.
  
  Thank you for your attention to this matter, and we appreciate the BBB's assistance in facilitating communication and resolution.
  
  Warmly, 
  
  ************************;
  Apex Media Solutions 

  Business Response

  Date: 07/02/2024

  Dear BBB and Client, 
  
  We are deeply concerned to hear about your recent experience and sincerely apologize for any inconvenience you may have encountered regarding our services and the refund process. At Apex Media Solutions, we are committed to providing the highest level of service and ensuring the satisfaction of our clients.
  
  Upon receiving your complaint, we promptly attempted to reach out to you multiple times to address and resolve the issue. Unfortunately, our efforts to contact you have been unsuccessful. We regret that we have been unable to connect and discuss your concerns directly.
  
  We would greatly appreciate the opportunity to make things right and ensure your satisfaction. Please contact us at your earliest convenience at ************ so that we can work towards a resolution that meets your expectations. Your feedback is invaluable to us, and we are dedicated to addressing any issues you may have faced.
  
  Thank you for bringing this matter to our attention. We look forward to the opportunity to resolve your concerns and restore your confidence in our services.
  
  Warmly, 
  
  ************** 
  Customer Service Manager
  *************

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a real estate agent located in ********, **. In August 2023, I hired Apex Media Solutions to attract real estate buyer and seller leads using Search Engine Optimization. The initiation (setup) fee was $399. The monthly management fee was $399, according to the Services Agreement. However, I negotiated the charges down. In total, I spent $1,015.98. Unfortunately, I did not receive any leads. A gentleman named ****, the account manager assigned to me, finally told me that the whole thing was a scam. He apologized for everything (even his part) and told me not to pay another dime to APEX Media Solutions.

  Business Response

  Date: 12/06/2023

  We at Apex Media Solutions are deeply saddened to hear that ****************** was unhappy with our services. Here at Apex we take great pride in assisting Small to Medium sized business's with their first steps into proper online management solutions of their business. We have spoken to ****************** after "Will" her account manager told  her it was  scam. We apologized on behalf of our disgruntled ex employee. Whom has received multiple written write *** do to what we presume as a drug and alcohol addiction. After upper management expressed their concern and offered assistance in our employees mental health struggle, "Will" mentioned above quit and started reaching out to clients without our consent. We would like for this to not be a public statement as it would reflect poorly on a struggling young man. 
  
  We would like to revert the attention to the attachments and further back our case. "******************* LLC - Listing Report" - proof of fulfillment based on our ****** Services Agreement signed by *******************  
  "Proof of Management" - We still currently have access to Ms. ************;****** my Business listing which was optimized properly based on her location and services provided.  (See next Attachment)
  "********* Analytics" - Since client has obtained our services a massive ***wing in analytics across her ****** MY Business listing has occurred.
  "********* Decline Payment" - ****** declined subscription payment to continue our services
  "Merged ******************* LLC" Same Agreement submitted by ****************** but with a certificate page.
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *******************
  
  Thank you.

  Business Response

  Date: 12/15/2023

  We at Apex Media Solutions are deeply saddened to hear that ****************** was unhappy with our services. Here at Apex we take great pride in assisting Small to Medium sized business's with their first steps into proper online management solutions of their business. We have spoken to ****************** after "Will" her account manager told  her it was  scam. We apologized on behalf of our disgruntled ex employee. We have parted ways with that employee who prior to this engagement only worked here for 3 weeks.
  
  
  We would like to revert the attention to the attachments and further back our case. "******************* LLC - Listing Report" - proof of fulfillment based on our ****** Services Agreement signed by *******************  
  "Proof of Management" - We still currently have access to Ms. ************;****** my Business listing which was optimized properly based on her location and services provided.  (See next Attachment)
  "********* Analytics" - Since client has obtained our services a massive upswing in analytics across her ****** MY Business listing has occurred.
  "********* Decline Payment" - ****** declined subscription payment to continue our services
  "Merged ******************* LLC" Same Agreement submitted by ****************** but with a certificate page.
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *******************
  
  Thank you.