Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex media called me to solicite advertising and I agreed and paid them thousands of dollars to promote both of my companies. I gave them access to my ****** business accounts and they deleted one of them on ****** I cant get it back. I lost over $100,000.00 in business this company is fruedulent I have called and emailed and they will NOT respond! This is a 34 year old company and everything is deleted on ******

  Business Response

  Date: 05/09/2025

  This former account has been flagged for review by upper management. We will be touching base in order to resolve this matter swiftly.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in the first of this year hired company to get my tow truck company on ****** search under towing ,never happened ,was promised would be done before next bill ,did they ever get it done no ,nothing was visible from my internet search ,and when called just got a laundry list of excuses ,did they ever get it dine ,no ,even messed up account ,still have not gotten issue resolved ,in fact they got multiple accounts suspended

  Business Response

  Date: 04/23/2025

  We will be in touch with Mr. ****** in order to resolve this matter swiftly.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cold-called me in December ********************************************************************************************************************************************** more visibility, to which I agreed. Since then, I have received probably ***** more calls from other companies claiming to provide the same service, all saying the same thing, that my business name wasnt showing up on the top five digital search platforms and wanting me to pay them for what I already paid this company to do. I should have researched Apex at the time, but now I see that the BBB reports 76 complaints in the last 3 years about similar issues. On 4/2/2025 I emailed the company representative who sold me the service but no reply. The next day, I emailed the companys general email address, explained the situation and requested a full refund. I got a reply the same day that they were looking into the matter, but nothing since then. I just want my money back.

  Business Response

  Date: 04/15/2025

  This account has been flagged for review and we will be in contact to address the concerns brought to us! 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23188346
  
  I am rejecting this response because:

  All their response said was that "this account was flagged for review and they would reach out to me."  I received a voicemail message from ********* in **************** on 4/15/2025.  Due to some medical issues, I was not able to call back right away.  But I returned the call on 4/25/2025.  No answer, and I left a voicemail message.  I tried again this morning, 4/28/2025.  Again, no answer, and I left a voicemail message.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 04/28/2025

   

  Attached is my initial attempt to contact this company to get resolution.

  Business Response

  Date: 05/06/2025

  To whom it may concern we do find that we were amicably able to resolve this matter and wish for this complaint to be closed or resolved. 

  Business Response

  Date: 05/06/2025

  To whom it may concern we do find that we were amicably able to resolve this matter and wish for this complaint to be closed or resolved. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23188346
  
  I am rejecting this response because:

  Their response is absolutely not true!!!  There has been no "amicable resolution".  They tried to call me once, I missed the call and called back twice, left two messages, but nothing from them since.   I do NOT wish for this complaint to be closed.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received half dozen calls today from a "VMS" "AZM" and "AMS" - Referring directly as ******************************** Names I spoke with were Joy, ***** ***** ***** ****, *******.They verballed refused to remove me from their list of people to call and had zero information who I was, what my business was called, etc.Only when providing fake business information, in an effort to speak with their "Keyword Specialist" in hopes I could get removed from their list. After all, I am on the national do not call list.Finally spoke with a man named ***** requesting to be removed and his answer to me was "If you don't want to be called, then register you business with us"Albeit I provided the *** phone number as my "real company phone number" - which he picked up on and I called them out for being a scam and operating in borderline nefarious ways. After seeing they have 75 BBB complaints in 12 months, it only confirmed my belief.***** continued to finally rattle off my personal address and full name, which seemed in a way to retaliate and strong arm me, when I mentioned if I don't get removed from their list, I would pursue legal action.Clearly a scam, or at the very least bordering poor ethical operations. I just wish to be removed from their list, seeking any legal action would be exhaustive. They know this and are happy to take advantage of that.I'm sure a lot of these numbers are spoofed, but here are the numbers that have called me to date. They did confirm they were out of Stuart ********************** ************** ************** ************** They use a strategy of calling and hanging up, so that you call back. At which point a call is immediately connected, without ring, to an associate with an accent reads off an identical script. They will not pass you on to a keyword specialist until they have grabbed enough "info" from you. The keywork specialist has more access to the lead record and essentially bait and switch the call.

  Customer Answer

  Date: 04/08/2025

  Screenshot of the calls.

  Customer Answer

  Date: 04/09/2025

  I renamed my extension from .jpeg to .jpg (your system doesn't specifically mention it accepts jpeg). Hopefully you can see the screenshot now.

  Thank you,
  ****

  Business Response

  Date: 04/15/2025

  We do not have a record of contact to this telephone number upon review. The telephone number was provided to our IT department as a preventative measure in order to avoid any future contact. We are requesting for this complaint to be removed.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23177793
  
  I am rejecting this response because:

  They may have been contacting me on my ****** voice number,  which is why it may not be showing up in their call records.

  Please have them also review the following number, which is my barely-used business number: **************

  Up until yesterday afternoon, I was still receiving calls from them, and when requesting to be removed, a lady (whos name escapes me) was very nasty as said "no **** I did not just dial a number ending in 1956" and implied heavily that she did indeed make calls, but to another phone number. Which got me thinking, it was my ****** Voice number.  I wish for this number to also be registered to their do not call list.

  Sincerely,
  ***** *********

  Business Response

  Date: 04/21/2025

  We have searched our database for the number in the response which produced the same results. In addition this telephone number has also been sent to IT in order to block any attempts at future contact to ensure we are doing our due diligence. We wish for this complaint to be removed as it is not specific to our business. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions uses many different Robo calling devices. Be aware there are 75 very recent consumer complaints about this company. They get your credit card for initial $199 charge promising a better online presence for your company. I immediately canceled after investigating all the complaints from consumers. I canceled my credit card and told Capital Ine my story after Apex Media Solutions charged $3688 to my credit card.I am trying to help others and warn consumers to avoid Apex Media Solutions. This has been a terrible use of my time and energy disputing, filing official complaints and contacting my state ******************* yourself and your business from making a bad decision and do not give Apex Digital Solutions your credit card information.They will avoid you and they spend their time fighting 100s of credit card disputes and complaints.

  Business Response

  Date: 04/07/2025

  Upon review within 24 hours of purchase we emailed the welcome packet along with access to the client dashboard for Mr. ************ We were in direct communication with Mr. ***** as outlined during his enrollment and then on February 4th for his first scheduled appointment following the purchase. We find that our steps to resolve this were handled exactly as the company should. Especially due to the consistent communication regarding the initial concerns and attempting to review the work that had been started and completed since January 31, 2025. Continued communication was attempted without any knowledge of Mr. ***** opening a dispute with his bank. Once this was disclosed we still continued communication to try to resolve this outside of the financial institutions. Our opportunity to resolve this matter in a timely manner or within company guidelines were revoked when Mr. ***** opened a fraud dispute as we are unable to follow proper procedure that way. A fraud dispute is always taken very seriously by our company and our bank. We wish to close this complaint as we consider it resolved to the best of our ability at Apex Media. 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending thousands of dollars with Appex on thing after thing that was supposed to get my ****** ranking up **** promised me that if I had them redo my website for a one time payment of $699 that it would get my ranking up. When I read the contract it looked like they were charging me $100 per month for in addition in addition to that price but **** assured me that I did not have to continue doing the hundred dollars a month I could transfer that to my own hosting within a month or two. On July 3rd I went ahead and lot them do it. ( and **** was (promoted disappeared shortly after) and they make it almost impossible to get ahold of anyone in the company. 0n the 28th of march I was finally able to talk to *********** about getting my site back be said I had to pay $100 per month for a year first but after processing the matter he said he would go ahead and send it back to me. I never received anything and now my domain is not even connected he is not responding to phone calls or emails

  Business Response

  Date: 04/01/2025

  Upon review we have an upcoming appointment scheduled for April 16th, 2025. Per the conversation on March 25th, 2025 this was resolved and the client's request is being honored. We will be in touch to reiterate the information that was already previously relayed to our *************** Team. We consider this complaint successfully resolved and would like this closed as we are honoring what was requested despite policy prior to this complaint being published. Any billing for the website was suspended prior to this complaint as well.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  

  They did what I quested it was a shame that I had to contact bbb to get there attention, but thanks for getting my website back to me 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions promised to help enhance our online presence. I accepted and began being billed. We never received any services from Apex Media Solutions afterwards. I have since decided to close my LLC and no longer have a website. I have tried on multiple occasions to request the billing be canceled but am always routed to voicemail. I have been unable to get the bill canceled.

  Business Response

  Date: 04/01/2025

  At this time we are unable to locate the information outlined for this specific complaint. We were unable to find any correspondence to our customer service department or any direct lines to our employees as well. If there is an additional information that can assist us in helping to locate the account or to search our database would be much appreciated to resolve this matter swiftly. 

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against ***********, also known as Apex Media Solutions, due to their incessant and harassing phone calls, deceptive sales tactics, and lack of transparency. Despite my repeated requests for them to stop contacting me, they continue to call from different numbers, making it impossible to block them effectively.The following are the details of my complaint:Company Name: AMS Digital / Apex Media Solutions Nature of Complaint: Harassing and nonstop phone calls, high-pressure sales tactics, and refusal to provide verifiable company information Frequency of *************** times a day, often from different phone numbers Time Period: Ongoing for several weeks/months Efforts to Stop Contact: Despite requesting removal from their call list, they continue to call. They refuse to provide a callback number or verifiable business information.Deceptive Sales Tactics: Callers claim to represent ****** ******, or other voice search services to market my business but refuse to verify their identity. Many reports from other individuals indicate similar experiences, where the company pressures people into providing credit card information without a way to verify their legitimacy.Unprofessional Behavior: In multiple cases, once individuals request company details or indicate skepticism, the caller either hangs up abruptly or becomes rude and aggressive. Some reports suggest that they use fear-mongering tactics to pressure potential customers.I urge the ******************** to take action against AMS Digital / Apex Media Solutions and investigate their practices. I would appreciate any assistance in stopping these harassing calls and holding the company accountable for its actions. This is a obvious scam . Please help !Please inform me of any updates regarding this complaint. Thank you for your time and assistance.

  Business Response

  Date: 04/01/2025

  We were unable to locate this contact information in our system. I have forwarded this telephone number and email to our IT department as a preventative measure in order to ensure no future contact. 

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2024, ************************* entered an agreement with Apex Media Solutions LLC to have Apex Media Solutions provide and set up Citations and ****************** for (ONLINE) directories among ******, Yelp, ********, Bing, *****, etc. ************ were to help establish advertising for *************************. November 2024 and December 2024 ************************* were sent email instructions on what **** needed in order to get the business established. In January 2025 a zoom meeting was held with *** ******* *** ****** ************** Manager, and he shared the 2nd zoom meeting will cover all the final marketing plans for the online directory postings. However, the second zoom meeting never happened. I had emailed and left voicemail messages with no response. It is now March and $1743.99 later I have no proof of services, nothing to show what Apex Solutions even did. ************************* sent Apex Media Solutions the concerns and left emails along with a conversation with one person named ****** about the lack of follow through on Apex Media Solutions part. The Account ******************* *** ******** reportedly left Apex Media Solutions. ************************* was never notified of his leaving or provided a new Account Manager to oversee the set up. ************************* asked for a full refund and cancellation of the 12-month agreement due to this lack of services and follow through. Apex Media Solutions sent an email from **** ******** stating that they would only refund $249.00 (one month) of fees and cancel the agreement. *** ******** went on to report that since ************************* signed the agreement, they would not refund the full amount. ************************* was scammed by Apex Media Solutions. A full refund is expected, and a report should be made about their business tactics. Extremely concerning and unprofessional.

  Business Response

  Date: 04/01/2025

  This account has been terminated upon request as of March 26th, 2025 upon request. The account had also been flagged for review prior to this complaint. We will be in contact with Ms. ***** and provide updates moving forward. 

  Customer Answer

  Date: 04/01/2025

  Good morning,

  I just wanted to let you know that I received a voicemail from Domonic with ********************* this morning. I am not sure what this individual wants but I will contact her and see what she is going to communicate. 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23130346
  
  I am rejecting this response because they are not investigating it but stalling. The company had a woman named ********* from customer service leave me a voicemail message, "stating I requested a review of my services." I did not request a review of services; I requested a full refund. I find it interesting how **** can make a quick refund for a month, yet they can't follow through with the rest. I am expecting the FULL refund. I will not settle. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/07/2025

  We have been unable to successfully reach each other to discuss resolving this complaint. We will continue to communicate until this is resolved. As mentioned the account was terminated and the refund request opened with our billing department. 

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I recently paid for a years worth of voice search service for my business. However, during my on boarding call, I was displeased with the results. After discussing an additional product at an additional cost, I advised that I would be able to participate at a later date. I am still in school and am working every day I am available. Still only part time. And I have bills to be paid. When I advised of this, their response was if you cant afford x amount now, how will you afford it later. And while I attempted to explain that the difference between what I can afford now vs later will differ with my bills and due dates, there was no ease in the relentlessness. I exited the conversation because I felt like I was being pushed into another program that I was willing to participate in, just not today. As a result, I am no longer interested in the voice search service or any other affiliated programs. I am asking for a refund as I purchased this service 2 days ago and I am underwhelmed with the service and overall customer service.

  Business Response

  Date: 04/01/2025

  We have attempted contact with Ms. ********** in order to address the concerns presented. We will reply with an update as soon as we have further details.