Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manager of the company promised higher ranking on ****** within month , we have prescribed to their monthly service and it had been 3 months already and till now we have not got promised results - not even one single customer reached us so far. When we contacted them on this matter every tine heard the Same story - our account is being optimized to ****** and we should get ****** visibility and potential customers calls in the near future that no one knows exactly when this will happened. Until now we have not got any noticeable result of their work. We would like either prove of their work for this passed 3 month or FULL refund for the service that have never been provided

  Business Response

  Date: 09/13/2024

  Dear BBB, 
  
  We are writing to inform you that the client has reached out and we were able to resolve the matter amicably. The client has agreed to close the complaint and will be resubmitting their original request. We kindly ask that this complaint be closed and no longer visible on our page. Thank you for your attention to this matter.
  
  Sincerely, 
  
  Anisa 
  Customer Service Manager 
  **************

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially got a incoming call from Apex Media back in May I believe. At that point of me being a small business, I was willing to try anything to get my brand out to the world as I knew it was being restricted by the algorithm. When I got that incoming call, I thought Apex Media was going to be my saving ****** Month after month I request to see spreadsheets or live charts showing how my business is showing across all 72 major search engines. Meeting after meeting I asked about this and it was "next meeting, next meeting". It took me trying to CANCEL my service for a manager to reach out and try to explain how it works. I informed him when I had the initial call months ago, that I was a struggling new business and that I couldn't afford their services. They cut me a deal on the month price, promising to see my money back almost instantly with the online integration. Month after month I struggle to pay APEX based on their false promise of "it will pay for itself". When I spoke with the manager in August, he cut me yet another small deal and moved my payment due date the end of the month (instead of middle). The payments are all handled automatically on Apex's end, so there is no way for me to manually make payments. I have not heard from them, and they have not taken out my payment on the 30th..... I will be damned if they try to say "nonpayment" was on me..... I had the money in there for 3 days after the "due date" Last time I missed a payment they called me MULTIPLE times a day to have me pay it (which I did and was expecting this time, but still no call). I have taken it upon myself to reach out to a LOCAL media company, and they have pointed out a few things that APEX did that is hurting my location in the algorithm. I am not denying that they did SOMETHING for my business, but based on the other complaints and my own, I do not think they are as legit as they say. I tried to cancel services once already, please just let me cancel this time.

  Business Response

  Date: 11/04/2024

  To whom it may concern, 

   

  I was able to touch base with ****** and ensure that she was provided a resolution due to the concerns she had brought to our attention. We have refunded the $398.99 amount was  and wish to close this complaint. We are grateful for the transparency from ****** and wish her the best of luck with her future endeavors. 

   

  Regards,

   

  ********* ******

  Director of Customer Service 

  ************

  Business Response

  Date: 11/04/2024

  Attached are the receipts for ****** *******. Please let me know if you need any additional information from me! 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted via Apex media Solutions about hosting my business. After many calls i finally accepted a years' service for voice Listing my Appraisal business. After two months i called them to ask them why my business has not been listed but was told it takes time to set it Up and that i should call back in another month. 3 months pass and I call again only to not be able to not speak to a person but am instructed to leave and email in the mail system-which i do. Did that for a couple months but never got a response? 6 months into it i try to call them only to find out their office is closed, and website has been taken down *** services were ever provided as promised

  Business Response

  Date: 08/06/2024

  Dear **** and the BBB,
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to address it. We are committed to ensuring the satisfaction of our clients and take any concerns very seriously.
  
  We are pleased to inform you that we have processed a full refund for the amount the client requested as a resolution to this issue. We were happy to do so once we were able to get in touch with the client and understand your concerns more clearly. Our goal is always to provide the best possible service, and we regret any inconvenience that *** have been experienced. We appreciate your patience and are grateful for the chance to resolve this matter to your satisfaction.
  
  If there are any further questions or if you need additional assistance, please do not hesitate to contact us directly.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Anisa 
  Customer Service Manager 
  **************
  

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 61 automated unsolicited telemarketing phone calls from Voice Search Activation, which I was told by the call center *** is owned by Apex Media Solutions, LLC, between the dates of 9 July 2024 and 25 July 2024. I have ***eatedly requested that they remove me from their list. I have been told by call center ***s on multiple occasions that the only way to be removed from their call list is to purchase their services.This company does not use the authentic first and last names of call center ***s as required by Florida law. They will only accept a credit card over the phone for the sum of $195 down and $19.95 per month. Their script leads consumers to believe that particular qualification is required in order to be eligible for their services, but this appears to be a mis***resentation. Furthermore, the services that they purport to offer are dubious at best and probably an outright scam. I am a subject matter expert and former college professor and subject matter expert in digital marketing, and it is my considered and expert opinion that their service offering does not square with how this market works.This company's eagerness to flagrantly and blatantly violate the law in contacting companies and refusing to desist when requested should give any company pause before dealing with them. I have filed a complaint with the Florida Department of Agriculture and ***************** and the **********************************

  Customer Answer

  Date: 08/27/2024

  I hereby retract my complaint against Apex Media Solutions and consider the matter resolved to my satisfaction. Please see the attached agreement documenting the same.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has claimed to bring my husband new customers to his mechanic shop by advertising his shop on ************************ and other large social media outlets. We have yet to receive a new customer from these services. The issue is that they have been taking money out of our personal account after we amended our contracted for the money to be withdrawn for monthly payments out of our business account. The contract was "renegotiated" June 14, 2024 with the first corrected payment to be taken June 18. This however did not happen, and the money came out of our personal account. The monthly amount is $199.99. After speaking to our contact at ****, *******, he said "he would push the issue through." Nothing happened to fix the problem, and now Apex is withdrawing payments twice a month as of 7/13 and 7/15 from both the business account and the personal account. The $199.99 was taken from the personal account twice, and charges of $199.99, $19.99, $19.99, and $219.98 have been taken from the business account.

  Customer Answer

  Date: 08/02/2024

  After my husband discussed more with the Apex customer service, the representative listened to our grievances and helped explain the misunderstanding. Steps were taken to ensure double charges would be rectified for future situations and that the biggest issue was the lack of prior knowledge of extra charges to the account. At this time, we are satisfied with their assistance, and my husband wishes to continue using their services. 

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam, They promised to advertise me on 5 voice search platforms like ****************** and 3 more. This s a lie. I am not on any of those platforms. Also they try to sell you *** optimization for $299 monthly. When I declined this offer their sales agent became upset and did not easily accept "NO" for an answer. Since declining his offer I believe he did something to the *** I had in place. I business has declined since, and they did not put my business on any of these voice search platforms. I tried to reach out to their customer service but it only a series of voice recording that direct you to email them, which they never reply to. This company is a complete scam!

  Business Response

  Date: 07/31/2024

  Dear BBB,
  
  We are writing in response to the complaint filed by ***********************, who is requesting a double refund for the services provided. Upon receiving the initial chargeback request from the client through their bank, we promptly issued a full refund despite having rendered the agreed-upon services. We acted swiftly to resolve the matter and ensure the client was reimbursed.
  
  Given that the client has already received a complete refund through the chargeback process, we are unable to issue an additional refund. We believe this resolution is fair and consistent with standard business practices. We appreciate your understanding and assistance in this matter.
  
  We would love the opportunity to speak to the client and discuss their experience. 
  

  
  Warmly, 
  
  Anisa 
  Customer service manager 
  ************

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company verbally promised me it would get my url up high in ****** Search for my category an d this would help people searching for the type of work I do; resulting in more people contacting m.. It included getting backlinks, which never showed up on an outside site that counts backlinks. They had me sign a contract but didn't give me a copy untol I asked repeatedly. Nobody from the company signed te contract. The contract had a cacellationi clause requiring an email to be sent to an addtess, but they really required people to talk to one of their managers instead, who did not call me back the first rwo times I left messages. They agreed ib writing on a reduced fee of $199/month, but in fact charged whatever they pleased. I want a full refnnd of $927.94 by 7/31/2024and no further contact with me. This company should not be allowed to be in business!

  Business Response

  Date: 07/31/2024

  Dear BBB,
  
  We would like to address the recent complaint filed by *********. After reviewing the situation and speaking directly with the client, we decided that the best course of action was to refund every transaction she made with us. We are pleased to confirm that all refunds have been processed successfully.
  
  Prior to the communication on the BBB platform, we had not received any direct communication from the client. Had we been aware of her concerns earlier, we would have promptly addressed and resolved the issue to her satisfaction. We regret that the client had an unhappy experience with our services and apologize for any inconvenience caused.
  
  We have been informed that the client has also emailed the BBB, requesting that this complaint be closed, as we have amicably reached a resolution. Attached are receipts of the refund transactions for verification of resolution.
  
  Thank you for your assistance in this matter.
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  ************

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried canceling because we didn't get any results. My contract said I could cancel anytime and they wouldn't cancel. They threatened creditor if I cancelled my card. They didn't even hold up their bargain. Was supposed to get monthly updates by meetings and they started not calling.

  Business Response

  Date: 07/09/2024

  Dear Client and BBB,
  We have successfully contacted this client to address their concerns. We sincerely apologize for the frustration and inconvenience experienced.
  
  After a thorough review of the situation, we have taken the following steps to resolve the issue:
  We provided the client with all the requested funds, ensuring a full refund for the services in question. We clarified the cancellation process and confirmed the cancellation of their contract as per their request. We addressed the missed monthly updates and meetings, reaffirming our commitment to transparency and communication.
  
  We appreciate the client's feedback and will use this as an opportunity to improve our services and processes. We regret that their experience did not meet our usual standards and are committed to preventing such issues in the future.
  
  Additionally, attached is a screenshot of the client's recent communication with the BBB regarding this matter. We would like to see this request carried out as we have amicably been able to work this out with the client. 
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to make things right.
  
  
  Warmly, 
  
  Apex Media Solutions 
  Customer Service Manager 
  ************
  

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was promised certain services under the guise of social media needs I came to realize that I might be getting deceived so I ask to be canceled the representative said they would contact me they didn't do I emailed them my request they didn't cancel and charged me again I have tried getting someone to cancel and refund my last payment and they are rudely telling me I have to wait for a supervisor to call me back in ***** hrs I feel they are not a good company and are deceiving hard working small businesses and their owners out of valuable resources under the guise of providing a service that I still not sure they even provided.I am trying to help other owners to be cautious with this company

  Business Response

  Date: 06/26/2024

  Dear Better Business Bureau and Client, 
  
  We are writing in response to the complaint filed by the client regarding their experience with our company. We appreciate the opportunity to address this matter and provide a comprehensive overview of the situation.
  Upon receiving the initial complaint from client, we promptly engaged in direct communication with them to better understand their concerns and work towards a resolution. Through constructive dialogue and a thorough review of their feedback, we identified areas where our service fell short of their expectations.
  
  During our discussions, we were able to reach a mutually agreeable resolution with the client. This resolution was documented and confirmed by both parties, as evidenced by the attached documents which outline the terms of the refund and cancellation request made by the client.
  
  We sincerely apologize for any dissatisfaction experienced by the client during their interaction with our company. It is always our intention to provide exemplary service and ensure our clients' expectations are met or exceeded. We deeply regret any inconvenience or frustration caused.
  
  Moving forward, we are committed to using this feedback as an opportunity to improve our processes and better serve our valued clients. Customer satisfaction is paramount to us, and we appreciate the BBB's role in facilitating communication and resolution. The client verbally agreed to forego the complaint as the request was fulfilled.
  
  Please do not hesitate to contact us if you require any further information or clarification regarding this matter. We appreciate your attention to this issue and thank you for your assistance in resolving it.

  Customer Answer

  Date: 06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing an order for "Voice Search Activation" I called back within 30 minutes to cancel the purchase. Apex Media Solutions had no time to start the process. My request was denied. In the following days, I contacted my trusted website developer to discuss voice search. I should have called him first. Here is reality number one. There isn't a direct "submission" process for voice like for traditional search engines. Apex Media Solution dishonestly took my money for a service that doesn't exist and won't even return my bank managers calls in this dispute. They were extremely eager to take my money, but don't have the courtesy to refund a sale that they know was a scam.

  Business Response

  Date: 06/24/2024

  Dear BBB and Client, 
  
  We are writing to formally address the claim made regarding the services provided by our company. After a thorough investigation, we have found that the statement made by the client is completely false. During a recent phone conversation, the client admitted that their web developer made the false claim in an attempt to obtain a refund for the services rendered.
  
  Despite not agreeing to issue a refund initially, as the services were rendered and evidenced by the attached documents, we want to clarify that the claim about the service not being real is untrue.
  
  In our commitment to customer satisfaction, we reached out to the client and offered to refund the payment. However, the client chose to dispute the charge with their credit card company. As a result, we were unable to process the refund directly. We attempted to explain this situation to both the client and the web developer acting on their behalf, but they did not seem to understand the procedural limitations imposed by the credit card dispute.
  
  We would like to reiterate that had the client not already disputed the charge, we would have gladly refunded the amount in question. If the client chooses to drop the dispute we are happy to refund the client and reach a resolution. 
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ************** 
  Customer Service Manager 
  ************