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Business Profile

Pediatrician

Pediatrix Medical Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pediatrix Medical Group, Inc. has 38 locations, listed below.

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    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anesthesiology provided for cataract surgery at *************************** April 28, 2022 first surgery done and ****************************** of American Anesthesiology was one of the doctors that provided anesthesiology services on April 28, 2022. This service was billed to ******** and paid. June 2, 2022 the second eye was done and ***************** provide his services again. Nothing was heard about any billing issues or did not receive any statements from ***************** or American Anesthesiology of **. I received a letter from a debt collector saying that I owed $1498.72 for this procedure. I checked and found that there had been no claim made to ********. I called American Anes. of ** and they said they purge patient records when sent to a debt collector and I needed to contact them to pay.I called Anesthesiology of ** and was told that they could not help and they could not file the insurance claim since I was no longer in their system.I have found that other patients have had the exact same problem with American Anesthesiology.

      Business Response

      Date: 10/04/2022

      BBB CASE#:18128428             (18128428/RAL/*******)

      AMERICAN ANESTHESIOLOGY OF NORTH CAROLINA, received an inquiry regarding a patient that we provided anesthesia services to on June 2, 2022 at Capital City Asc.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      At the time of service the patient provided insurance information on their policy from ******** their primary insurance and BCBS their secondary insurance.  Due to an internal billing error, the insurances were not billed and the patients account was inadvertently sent to collection.
      We have now taken the following steps:
      Closed the account at ****************** as listed in error and requested ****************** send the patient a letter to advise
      Billed patients ******** insurance and is pending processing.

      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original date of service is 2/9/22. My patient ID # is *******. ********************** is sending me a bill for $999.00 Ive had several phone calls, not only from myself to pediatrix, but 3 way phone calls with tricare, me, and pediatrix all at the same time. (Which are documented by both tricare and pediatrix) Tricare has paid this bill in full. IN FULL!!!! It was a recoupment. ******* has told them several times to take care of this matter and that I have no responsibility, as its been settled and paid for. Tricare has sent an Explanation of Benefits showing I have 0 responsibility as it was paid by them via a Recoupment TWICE now. Once the beginning of August, and again August 29th. Pediatrix is stating they dont have anything on record from them, twice now. Even though tricare sent it to them via ************ Pediatrix keeps sending me in circles. Even after hearing it verbally that the claim was paid for by *******, they refuse to even place my account on hold. Instead, Ill have to start making monthly payments of $44 or they will be sending this off to COLLECTIONS on the 120th day which is September 26th. Today I spoke with a supervisor named ******* who was full of attitude and had 0 compassion for the matter at hand. How can you send something to collections when its already been paid for in full by health insurance almost 7 months ago. I have no idea what else I can do to get these people to acknowledge this balance is incorrect besides doing a complaint with BBB or getting a lawyer at this point! Please!

      Business Response

      Date: 09/09/2022

      I have received the inquiry filed by the guarantor with the Better Business Bureau. After a thorough account review, I was able to successfully contact the guarantor by phone on September 9, 2022. We are currently working to resolve the account fully and I have advised that I will actively monitor the account in the interim. The guarantor has my direct contact details.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:08/29/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pediatrix sent my medical bill to collection which I did not know I used their service. I contacted and gave them my insurance but they refused to try to submit the claims. They asked me to pay out of pocket regardless my insurance agreed to pay.

      Business Response

      Date: 09/09/2022

      We have received the inquiry filed via the Better Business Bureaus online portal. I attempted to call the phone number listed in the inquiry and left a voice mail September 8 & 9, 2022. Please contact me at ******************** or ************ so that I may assist with account resolution.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    Pediatrix Medical Group, Inc. is NOT a BBB Accredited Business.

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