Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pediatrix Medical Group, Inc.

  1301 Concord Ter Sunrise, FL 33323-2843

• 

  Pediatrix Medical Group, Inc.

  1500 Concord Terrace 5th Floor Sunrise, FL 33323-2843

• 

  Pediatrix Medical Group, Inc.

  1300 Sawgrass Corporate Pkwy STE 200 Sunrise, FL 33323-2823

• 

  Pediatrix Medical Group of the Mid-Atlantic, PC

  4320 Seminary Rd Alexandria, VA 22304-1535

• 

  Pediatrix-Obstetrix Medical Group

  PO Box 277279 Atlanta, GA 30384-7279

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our daughter in November of 2021, we received a bill from Pediatrix medical group in October of 2022 with a non itemized charge and no doctor to reference. I called and they did not have insurance on file even though they looked closer and they do. They could not tell me the date of the procedure that was being charged and could not tell me the doctor. They did not charge the insurance and could not tell me when they reached out to insurance and sent us a bill 11 months after we had out daughter This is fraud. **************** was extremely rude. I am refusing to pay until insurance has been contacted and an itemized bill including the service provider is referenced.

  Business Response

  Date: 12/22/2022

  I am in receipt of the inquiry filed by the guarantor with the Better Business Bureau. After reviewing the account in full I attempted to contact the guarantor using the phone number provided on the inquiry. A voice mail message was left with my direct contact information on December 22, 2022.Please contact me directly so that I may assist: 888-627-47052 x934192 or ************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September, I prepaid $340 for a doctor consultation, which is the amount the provider said would be my responsibility after insurance. Once I received my explanation of benefits from my insurance provider, I learned that my responsibility was actually $0 and my insurance company confirmed that I should receive a full refund of the $340. I called Pediatrix/Mednax in October, a full month after the claim was processed, and was told that yes, there should be a credit on my account but it would need to formally reviewed which would take 1-2 weeks and then would take another 4-8 weeks to issue the check. That is a ridiculously long time to hold onto my money and make interest off of it, but I accepted the timeline. I called back on December 5th and was told that there was actually a balance on my account and no credit. I have not had any other services with Mednax.Pediatrix since September so I knew this was incorrect. The man helping me looked into it further and confirmed that yes, I was owed a refund and had no balance. He said that, again, it would take 1-2 weeks to formally review and another 4-8 weeks to cut the check. I asked to speak to a manager and was told none was available. I tried calling again on December 9th and spent 40 minutes on hold without ever being transferred to anyone who could look at my account for me. At this point I'm looking at a minimum of 5 months to get the refund I'm owed if I get it at all. I have very little confidence I'm going to receive the refund. Can BBB please help me get the refund I'm owed?

  Business Response

  Date: 12/16/2022

  I am in receipt of the inquiry filed by the guarantor using the Better Business Bureaus online portal. A review of the account has been done and I have attempted to reach the guarantor using the phone listed in this inquiry. On December 16, 2022, A voice mail message with my direct contact details; please contact me directly so that I may assist: ******************** or ************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to complain about Pediatrix Medical Group charge, The payment account ID ********. Service location is ************************************************** 77339.It is our first time visit the medical group for my daughter's health concern in Sep 2021. And it is a low visit consultation with doctor ************************ When we made appointment which was way before we visited the facility, we had provided the insurance information. We knew beforehand that we had not yet made deductible, so *********** staff could told us the total charge (means the amount before billing to insurance), I would have an idea that how much I would expect because most of it I had to pay out of pocket. So at the day of service, I have asked specifically how much is the total charge and I have been told $131.02. $131.02 payment out of pocket is a reasonable cost you will expect when you visit specialist for a simple consultation that does not involving any equipment/device/test. I have received several bill mails afterward, and every time I called bill department after receiving the each mail, I got the answer saying they were still in the billing process, I owed nothing from account balance view. The mail labelled as "FINAL NOTICE" reached us on 7/26/2022 saying there is $388.92 outstanding balance. I have no idea where $676 is coming from, because I have never been informed at the service day about total charge number. As the charge is not transparent to me and I do not accept the whatever outstanding balance listed in your statement date: 07/26/2022. If I was told the total charge would be $676, I will seek for other specialist for consultation. We have communicated my concern with them over and over again, but custom care personnel only accepted what facility manager said and not considering our concern that we as both parents that presented at the service day.

  Business Response

  Date: 12/09/2022

  We have received the inquiry filed by the guarantor using the Better Business Bureaus website. A review of the account has been done and I attempted to reach the guarantor using the phone listed in this inquiry on December 9, 2022. A voice mail message with my direct contact details; please contact me directly so that I may assist: ******************** or ************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continued to be contacted by collections on behalf of Pediatrix (Mednax). They continue to call me by the wrong name and are trying to collect payment for bills unpaid.I have repeatedly contacted them to address the supposed bill and was informed it was for the circumcision after my son's birth, but I have no record. His birth occurred June 28, 2021 and all other medical bills were paid. However, they call me *************************, which is my son's (and his father's) last name. This is important as there is an active *** on his father who moved out May 24, 2021. Mail to '*******' would have all been forwarded. I have continued to relay this to rep after rep and they refuse to change the records and send a new invoice. They say I have to take a picture of my license and send it in an email. I initially said okay, but for security reasons, I do not feel comfortable with that. Yet no one will help be resolve this and no manager has ever once called me back. This should not be a collections matter, but I cannot get this matter resolved and need help. Because of the mail issue, I have no mailed invoices to attach. I can share the *** if needed.

  Business Response

  Date: 12/09/2022

  I am in receipt of the inquiry filed via the Better Business Bureaus website by the guarantor. After reviewing the request and account in detail, I attempted to contact the guarantor using the phone provided within the inquiry. As of December 9, 2022, we have spoken, and we are working collaboratively to fully resolve her concerns. I have provided my direct contact details and will be keeping the guarantor updated on status.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with the mediocre anesthesiologists (and administrative staff) at American Anesthesiology was one out of nightmares! A ****** learned before any future surgeries, know who the hospital is contracted with prior to surgery. I underwent surgery to remove a Scleral Buckle in my eye after a retina re-attachment. I was supposed to be under general anesthesia for the entire procedure. I guess WAKING UP DURING SURGERY, experiencing the unbelievable pain of someone digging what felt like my eye out of its socket is an acceptable practice for this company. I contacted the company shortly after my surgery to express concerns and was met with zero compassion or explanation as to why I woke up. Upon filing a Quality of Care dispute with them, I received the following response, After careful review your anesthesia care was found to be appropriate. A statement will be sent to you for the outstanding balance. I was flabbergasted and replied as such. Clearly the quality of care and customer satisfaction is NOT a priority for American Anesthesiology. In fact, the quality of care is dangerous!

  Business Response

  Date: 12/15/2022

  BBB CASE#:18483489            (18483489/Bysak)
  
  AMERICAN ANESTHESIOLOGY OF NORTH CAROLINA, received an inquiry regarding a patient that we provided anesthesia services to on June 30, 2022 at Blue Ridge *******************  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  At the time of service the patient provided insurance information on their policy from **************************** (BCBSNC) which we billed on behalf of the patient. BCBSNC processed the claim with a patient responsibility of $906.83 which we billed to the patient.
  The patient filed a quality of care dispute. In the dispute the patient expresses dissatisfaction with the care received.
  Our doctor reviewed the case and determined care provided was appropriate. Our doctor spoke with the patient and provided the following documentation. She was dissatisfied about "waking up" from the sedation.  We discussed it and I advised that she report that experience if ever any future anesthesia is necessary
  The patient was advised of this outcome in writing and has now filed a BBB dispute.
  The patient has paid $75.00 of the original $906.83 leaving a current balance of $831.83.
  In deference to the patient we have now taken the following steps.
  Adjusted the current balance leaving the account with a $0.00 balance.
  Closed the account at our Extended Buisness office
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2021 I saw *********************** at the ******************************************* (a part of ******************************* located at ****************************************************************. When the facility filed a claim with my **************** and Blue Shield of ******* insurance provider, my insurance stated that the provider was out of my network, even though the office assured they were actually in my network. My insurance sent me an explanation of benefits and a check for $96.41 on 1/10/22, that I then paid Mednax for the visit. Mednax then tried to refile with my insurance twice- once on 3/16/22 and 10/31/22, but my insurance denied both claims and still stated the provider was out network. My insurance then negotiated with Mednax to cover additional costs related to the visit and sent me an additional $225.50 via check on 8/1/22, which I then signed over and mailed to the Mednax office. On 11/8/22, I received a letter from my insurance provider stating that the $225.50 was overpaid on the claim and that I needed to reach out to Mednax to get that amount from them because I owe my insurance the $225.50 by 12/7/22. I contacted my insurance and they confirmed that they have now processed the original claim for my 12/13/21 visit as in-network, which is why I need to get the $225.50 back. I reached out to the local billing person for Mednax that I spoken to on several occasions about this situation at ************** on 11/15/22 stating that the issue is urgent. I left another voicemail on 11/22. I then contacted Mednax corporate on 11/28/22 at ************ to attempt to get resolution since I cannot establish contact with the local office. I was transferred 5 times during this call without any resolution. They stated they would escalate and that someone would be in contact in 5 business days, which would be by 12/5/22. The insurance company letter states a due date of 12/7/22 for the $225.50 or they will turn the amount over to a collection service.

  Business Response

  Date: 12/07/2022

  I am in receipt of the inquiry filed by the guarantor via the Better Business Bureaus website. The account was reviewed in detail, and I have spoken with the guarantor as of December 5, 2022. We are currently working toward account resolution, and I have provided my direct contact information. I will keep the guarantor updated regarding status as we work toward finalization.

  
  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/22 and 3/10/22 my wife ********* (Pediatrix ID#******** had treatment related to pregnancy at an in-network hospital. We received bills totalling $512 at an out-of-network rate for these services for "Fetal non-stress tests". I had been working on getting this resolved with my insurance company as I believed it to be incorrect that I was billed at an out-of-network rate. Upon receiving a "Final Notice" bill I paid the balance on 6/14/22 while planning to still get corrected. After paying that amount I was finally able to obtain updated Explanation of benefits that my correct amount due would total $6.30. I shared this new *** with provider on 8/12/22 per instruction over the phone. Since, I have been getting the runaround pertaining to my refund of $505.70. Varying responses of "the *** is being reviewed" to "the refund is being expedited" back to "the *** is being reviewed". I have been out of this money for more than 5 months now and the effort by the company to resolve my issue is extremely low.

  Business Response

  Date: 11/23/2022

  I am in receipt of the inquiry filed by the guarantor via the Better Business Bureaus website. The account was reviewed in detail, and I have spoken with the guarantor via phone as of November 23, 2022. We are currently working toward full resolution, and I have provided my direct contact information. I will keep the guarantor updated regarding account status.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has contacted me for payment and can't give me any information about the bill. The bill was sent in error and they refuse to corodinate benefits. They sent my bill to ************ care and I have never had cigna but they refuse to change the carrier. i've asked to speak to supervisor but to no avail.

  Business Response

  Date: 11/23/2022

  We are in receipt of the inquiry filed by the guarantor with the Better Business Bureau. After reviewing the account in full I attempted to contact the guarantor using the phone number provided on the inquiry. As of November 23, 2022, we have spoken, and we are currently working toward resolution. I have provided my direct contact information and will keep the guarantor updated regarding account status.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our patient ID number is ********. In May 2022, we received a statement in which Mednax/Pediatrix billed the incorrect insurance for the ***** charge, using NPI ********** for ***************************************, who was the doctor my daughter saw. We asked that them resubmit to the correct insurance company. In doing so, they switched NPIs to a new NPI, **********, for the "Pediatrix Group" without us knowing. After resubmission, I received an EOB from the correct insurance company on 8/8/2022 showing it was processed as out of network. BCBS processed the claim with the out of network GROUP NPI as this was all that was given to them. I called Pediatrix asking them to submit with the correct, physician NPI as done initially per our statement 5/21/2022 as that physician is in network and BCBS could reprocess correctly. They have now not responded stating they are "working on it" with no response now for over 3 months. ********** Blue Shield has not received any contact from them. I have called and spoken to someone 11 times since 8/25/2022 and have not gotten a direct answer on what we are "working on". I have been transferred to a managers (*************************) voicemail and left 4 voicemails over 3 weeks with one call back on 11/1/2022. I missed this call and have since called her 3 more times with no responses. I need an answer from them ASAP, as I need to submit an appeal with my insurance company if they refuse to adjust the initial NPI. Due to PHI, I am not submitting photos of bills/EOBs/etc, but do have these all on file. I also have a full contact document of every conversation with them along with who I spoke to and what they said. I am willing to get a lawyer to resolve if they do not respond promptly.

  Business Response

  Date: 11/23/2022

  I have received the inquiry filed by the guarantor via the Better Business Bureaus online portal. The account was reviewed in detail, and I have spoken with the guarantor as of November 23, 2022. We are currently working toward full resolution, and I have provided my direct contact information. I will keep the guarantor updated regarding status as we work toward finalization.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as of now. We still do not have a full resolution as the staff member that reached out is out of the office until Thursday and we are pending insurance. However,  I do believe we will resolve this fully shortly. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pediatrix provided care to my son when he was born on 11/20/20 and for a subsequent visit and discharge the next day. We were forced to accept pediatrix as our provided because we were not able to have our pediatrician due to our positive COVID status. The hospital I delivered at was in network and Pediatrix is not. They have engaged in surprise billing, which is illegal under ******** Law, and have now sent us to collections. Pediatrix has stated that they do not have a claim number for this bill when asked multiple times. This type of business is unethical and unconscionable. Numerous other cases similar to mine are described all over the internet, including a recent New ********** article. Under ******** Law, I should not have to pay this balance, it is to be billed as in network and they are not able to balance bill me for the remainder. This bill should be dropped immediately.

  Business Response

  Date: 11/11/2022

  I am in receipt of the inquiry filed by the guarantor via the Better Business Bureaus website. After account research was completed, I called the guarantor using the phone submitted on the inquiry. We have spoken as of November 11, 2022, and I have provided my direct contact information. I will keep the guarantor updated regarding status as we work toward full resolution.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that at this time, this issue appears to be moving towards a satisfactory outcome. 
  
  Sincerely,
  
  ***************************