Business Profile

Pediatrician

Pediatrix Medical Group, Inc.

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Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

119 total complaints in the last 3 years.
35 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: 1/11/2023 ID# ******** Amount paid $574 I found out I was covered through ******** which would have covered this service at 100%. I notified this business back in March of ********************************************************************** the out of pocket money I paid ($574). Since then, the company has admitted a refund is due and has not processed. For the past 7 months, I have been given the runarounds stating my check will be sent in the mail and I have not received a check. I have voicemails of the supervisor Ive been speaking (****) admitting they are working to process my refund. Also, I have been connected with his manager ***** to escalate this issue. As of today, this issue has not been resolved andALL communications have stopped.***** ************ Josh ************
Business Response
Date: 10/06/2023
I am in receipt of ************** inquiry filed with the Better Business Bureaus web portal. After thorough research was conducted, I contacted the guarantor using the phone on file on October 6, 2023. We have discussed the concerns voiced and the refund has been issued. My direct contact details have been provided as well should any further assistance be needed.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 10/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Following the birth of my child in mid-September 2022, I received a bill from Pediatrix Medical group for $593.61 for services by a doctor I do not recall ever having provided medical care. To avoid going to collections, I paid the bill out of pocket in December 2022. My insurance corrected an administrative issue with my account and subsequently also paid the same bill. For the last 9 months, I have been attempting to obtain a refund for overpayment on the bill. Multiple phone calls over the last eight to nine months by both myself, my wife, and my insurance provider (Anthem) have failed to elicit a timely response by Pediatrix. Additionally, I have provided to Pediatrix Medical Group the Explanation of Benefits from Anthem showing payment of the bill, a copy of the bill I received, a copy of my personal checking account statement showing the funds withdrawal, and a copy of the check paying the bill. During the last phone call to Pediatrix on 8/28 I spoke with a **************** Manager who stated the case is being reviewed and would need 2 more weeks to process. That was after the previous call which requested 4 to 6 weeks to process the same evaluation. I am certain additional phone calls to inquire on when the refund for overpayment will result in more delays and no response or follow up. Requesting BBB assistance in adjudicating this matter.Pediatrix Bill ********* ID#: ********
Business Response
Date: 09/20/2023
I have received ************** inquiry filed via the Better Business Bureaus online portal. The account has been reviewed and an attempt to contact the guarantor was made on September 20, 2023. A voice mail message has been left with my direct contact details. Please contact me so that I may assist with resolution:************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 09/27/2023
Pediatrix representative ************************* was quick to reach out regarding the complaint. After a call with her, she stated she expedited the refund for overpayment. According to ****************, the check was sent via **** but I still have not received it nor seen it in my advanced notification emails from the ************ She has checked in to see if I had received it. While the response from **************** and Pediatrix is positive, until I have the refund check for my overpayment, I will not consider this matter resolved. Thank you.
Initial Complaint
Date:09/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with American Anesthesiology (Now Mednax Inc). I do not have a contract with IC Systems, who is trying to collect a debt on their behalf. Neither party will provide me with the original contract as requested, as none exists.
Business Response
Date: 09/28/2023
There is not enough information provided to identify the account in question. The account number or the reference number from a bill from ICS would help, or the patient's date or birth, or the date of service.

Thank you,
Initial Complaint
Date:09/11/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was born on 10/19/2021 at ***************** in *******, **. Pediatrix/Mednax claims to have provided services on 10/20/2021 via a provider named ************************************* ******** MD (whom I have never heard of, nor have requested services from) for $750 and filed a claim incorrectly with my insurance company for "*****: **************** or Birth" under my name instead of my son's, which was then rejected by my insurance because the "age of the patient does not match the services provided". After contacting the company at least 4 times (12/27/22, 1/20/23, 1/30/23, 2/17/23) requesting a detailed/itemized bill and asking them to fix the error and re-file the claim, the itemized bill was never provided nor was the claim re-filed. Instead of working with me, Pediatrix sent my bill to collections. After requesting the same information from the collection agency (********************************) was unable to provide the answers to my questions or any more details. Until this information is provided, I consider this bill to be fraudulent and will not pay Pediatrix a cent until they can prove what services they provided, that I requested the services, and that they have filed a claim CORRECTLY with my insurance company. I have informed ******************************** that I will no longer communicate with them. I will only work directly with Pediatrix to resolve this issue. If they are unable or unwilling to work with me, I will not pay them a single dollar.
Customer Answer
Date: 09/12/2023
Attached is proof of medical insurance coverage for my son that started the day he was born.
Business Response
Date: 09/20/2023
I am in receipt of ************** inquiry filed with the Better Business Bureaus. After thorough research was conducted, an attempt to contact the guarantor was made on September 20, 2023, and a voice mail message was left with my contact information. Please contact me so that I may assist with resolution: ************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 09/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The issue is actively being resolved between Pediatrix and my insurance company. If Pediatrix wishes to discuss further with me directly, they must do so in writing. They have my address.

Sincerely,

***********************
Initial Complaint
Date:08/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a past due invoice for a bill already paid. Statement date 05/02/2022 in the amount of $683.11. Please see attachment. These balances were previously satisfied on April 20, 2022. Account # ******** was paid for via credit card on the Pediatrix website in the amount of $773.00. Please see attachment. Additionally, I overpaid and am owed $89.89 for account #********. I paid $773.00 on 4/20/2022 via credit card on the pedatrix website. Please see transaction screenshot with payment confirmation number.Asa result of my complaint, Pediatrix placed the amount on hold and it went into review. Unbeknownst to me, my payment plan was suspended. I was just informed today, 8/11/23.The account was taken off hold on 8/9/23. Pediatrix applied the payment of $773.00 across multiple accounts instead of the acccount the payment was made for. The payment plan that was suspended cannot be reinstated today; it has to be reinstated only by a manager, not the customer service representative who contacted me or supervisor who spoke with me today. The account will go into collections if the already paid invoice isnt included in previous payment plan. This doesnt make sense. Pediatrix will also not refund me the overpayment on the account. Please help.
Business Response
Date: 08/22/2023
08/22/2023

BBB of ******* ***** ***********
*************************************** 2000

RE:20455642

This is in response to a communication filed by ************************* regarding services rendered by Pediatrix Medical Group. Elevate provides billing services on behalf of Pediatrix Medical Group. As a result,Elevate handles invoicing and customer service calls related to ********************* billing.

We at Pediatrix would like to extend an apology for the frustration you have experienced. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist you regarding this matter and thank you for bringing this to our attention.

Currently, your account has been placed on an escalated review hold so that we may address your account concerns.

Once the review is finalized we will contact you for follow up and ensure that this issue is resolved in a way that you feel confident we have taken care of and addressed your needs as well as concerns. If you are satisfied with this response please take a moment to close the complaint on the BBB website.

Sincerely,

*************************
Escalation Manager|ElevatePFS
************

Customer Answer
Date: 08/30/2023

Complaint: 20455642

I am rejecting this response because:
I accept the business' response and have been in communication with ************; however the issue hasn't been resolved. I would like to keep this open until the issue is resolved.
Sincerely,

*************************
Business Response
Date: 09/08/2023
I have received ************** inquiry filed with the Better Business Bureau via their online portal. Upon receipt, a thorough account review was performed. I successfully contacted the guarantor using the phone on file as of September 8, 2023. We have discussed her concerns in detail, and we are working to resolve all outstanding concerns on her behalf. I have provided my direct contact details and will be keeping the guarantor apprised of all updates.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient, every day and in every way.
Customer Answer
Date: 09/11/2023
I received a voicemail from ************************* on Friday, 9/8/2023. She andi some over the phone; she introduced herself and informed me that she would be handling the issue on my behalf and is working to get the account reconciled. She said she would be reaching out to me this week to follow up on the progress. I am awaiting her response. Please do not close complaint #******** until the matter is completely resolved. Thank you.
Business Response
Date: 10/13/2023
This inquiry was previously responded to, and I am actively working with the guarantor. Resolution is nearly completed.
Customer Answer
Date: 10/13/2023
I have been in contact with *************************. As of 10/10/2023: She obtained approval to make sure my balance reflects the $2822.50. She has submitted to having it fixed for. As soon as it is fixed, my payment plan can be reestablished for 36 months at $78.40/month. It should be all set by the end of the week.
Initial Complaint
Date:08/18/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a total of six conversations with representatives from the billing department, and among them, two included conference calls with the insurance company to confirm ************************ enrollment status. But it is the person who is responsible for the claim submission messes things up or too careless to read the notes. I've been telling you that my insurance is covered under *********************************** (UHCSR), whose verification and claim process is totally different from the United Healthcare. You must call the number ************** and say you guys are trying to file a claim for ***** for the service on Feb 28th. 2023. ID ******* UHCSR ************* policy number ***** is covered for the first 31 days from his birthday, Feb 28th. 2023.
Business Response
Date: 08/25/2023
I have received ************** inquiry filed via the Better Business Bureaus online portal. The account has been reviewed and an attempt to contact the guarantor was made on August 25, 2023. A voice mail message has been left with my direct contact details. Please contact me so that I may assist with resolution:************
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

Customer Answer
Date: 08/29/2023

Complaint: 20489853

I am rejecting this response because: I left a voicemail and awaiting a callback.

Sincerely,

*************
Business Response
Date: 09/08/2023
I have received the most recent communication from the guarantor. I am pleased to say that we were able to successfully connect via phone. We are working together to resolve the expressed concerns and I will be keeping the guarantor informed of all progress. My direct contact details have been provided.
Initial Complaint
Date:08/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wished to get an itemized bill to better understand the cost of the services provided, however, every time I call the number listed on my bill, the phone line is down on their corporate telephone number. I've called on multiple different days and always within the hours listed as open.
Business Response
Date: 08/18/2023
I am in receipt of ************** inquiry filed with the Better Business Bureau. Unfortunately, I was unable to locate an account with the information given within the inquiry. Using the phone number provided, I called and left a voice mail message with my direct contact details on August 18, 2023. Please contact me directly so that I may assist with resolution:************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Initial Complaint
Date:08/01/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of service was 2/10/23. This is American Anest. Of TN, PO BOX ****** ******* **. I never received statements from the company just text messages. I made payments via text message & then it would not let me. I called on 6/8 spoke with ******* & made payment. I advise never got statements just txt msg, she said I can call to pay. I called 6/15 to pay & spoke with ******* who said I will be going to collections soon. I said as long as paying every 30 days I shouldn't. I spoke with ******** on 7/6 & paid & on 7/14, I ask to be on payment plan. She said it would be $72 a month for 9 months with last payment being around $33. I asked for a statement to be emailed since never received, she said last 1 sent was in ********** sent it. I asked when is my due date & she said I had to call back for that. I called 7/31,spoke to ************* said I wasn't on plan & had to pay in full. I asked her to read notes from ************** read ******** put me on plan. I asked to send up to supervisor. ******* called back 8/1 & said I can pay in full, but as of today, I was turned over to collections. This is like very bad business if they are not keeping their agreement of payment plan. I want to warn others this is a very unprofessional company. They should be investigated.
Customer Answer
Date: 08/01/2023
More I filed against NAPA, American Anesthesiologist of **, not Mednax Inc as stated from you.
Customer Answer
Date: 08/01/2023
I don't know who Mednax Inc is. That is who you have listed as the company. It is ****, American Anesthesiologist of ** who I filed complaint on
Business Response
Date: 08/07/2023
BBB Case # ******** (********)
AMERICAN ANESTHESIOLOGY OF ********* received an inquiry regarding a patient that we provided anesthesia services to on February 1,2023 at *********************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
The claim was billed to the insurance that was provided to us BCBS. *********** Blue Shield)BCBS processed the claim with a patient responsibility that was subsequently billed to the patient.
Statements were sent to the patient at the address on file on 3/8/23, 4/5/23, 5/4/23 and 5/31/23.
The consumer will need to contact the collections agency ICS to make payment arrangements to resolve the unpaid balance.
Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

kind regards,
***************************
North American partners in Anesthesia (NAPA)
***************** Services, Supervisor
****************************
************
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My health insurance pays for 100% of costs related to a hospital birth of a child. I have confirmed this through the hospital and the insurance company. Pediatrix Medical Group sent me to collections for $1627.00. They never sent me a bill or called me to notify me of the debt. Instead they sent me straight to collections. When I got the collections notice I was told that they would sent the medical bill to both me and my insurance company and neither of these things happened. I have full coverage healthy insurance that pays all associated costs but without notifying the consumer nor the insurance company I cant be expected to pay the debt. This is illegal. I have never even been told if this debt it for my care in the hospital or my sons.
Business Response
Date: 08/11/2023
We are in receipt of the inquiry filed by the guarantor via the Better Business Bureau web portal. After a thorough review of the account and its history, our Assistant Vice President of ************************ contacted the guarantor by phone; a voice mail message was left August 8, 2023. She called her again on August 9, 2023, and at that point was able to connect with the guarantor; direct contact details have been provided.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Initial Complaint
Date:07/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pediatrix sent us a "FINAL NOTICE" even though we received no prior notices, that we had not paid our daughter's bill due to her birth. Yet we have made multiple payments. Instead they canceled the payment plan while on the phone with them and tried to get us to setup a new payment plan and claimed we had only paid a small portion of the bill. Frankly this is fraud, and we are considering legal action at this point. They also refuse to explain what charges are remaining. They are trying to threaten us with debt collections as well.
Business Response
Date: 08/04/2023
We are in receipt of ************** inquiry filed with the Better Business Bureau. The account has been located and researched; an attempt to contact the guarantor was made on August 4, 2023. A voice mail message was left with my direct contact details. Please contact me directly so that I may assist with resolution: ************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

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Pediatrix Medical Group, Inc. is NOT a BBB Accredited Business.