Reviews

This profile includes reviews for Primo Water North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Primo Water North America has 4 locations, listed below.

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  Primo Water North America

  1150 Assembly Dr Ste 800 Tampa, FL 33607

• 

  DS Services of America, Inc.

  430 Commerce St Williston, VT 05495

• 

  Primo Water Corporation

  101 N Cherry St Ste 501 Winston Salem, NC 27101

• 

  Kentwood Spring Water

  4405 S Macarthur Dr Alexandria, LA 71302

Review Details

• Review fromCindy S

  Date: 07/26/2022

  2 stars
  Good luck getting your bottle deposits refunded! Or ever credited at all for that matter. I moved to another state so ended service nearly months ago. Have called in 5 times about my bottle deposit refund and have gotten different stories each time. Either that it was already refunded to my bank account (which it was not) or that the checks in the mail (as of 20 days ago)! Called in again today and was told its going to be refunded directly to my bank account and will be another 10 days...so over 2 months to get my credit/refund! If it comes this time!

• Review fromKatherine G

  Date: 07/26/2022

  1 star

  Katherine G

  Date: 07/26/2022

  This company is scandalous they consistently billed for delivery not made until I stoped auto pay then they still wouldn't give a new delivery person very unprofessional charged me 4$ for 5 months for paper billing when 1 they had there equipment and 2 I never said to switch and then didn't even notify me that they were sending 50$ bill to collections I will never recommend or use this company again

  Primo Water North America

  Date: 08/04/2022

  Date: 08/04/2022
  Review ID #: *****  Consumer: ********* ******** 
  Thank you for taking the time to provide us your feedback, as your feedback is extremely valuable to us. We sincerely apologize for the inconvenience we have caused you.
  We can confirm that the referenced account has been removed from collections and settled at a $0.00 balance. Supporting documentation of your account's removal has been emailed directly for your records.
  Should you have any additional questions or concerns, please do not hesitate to contact our Customer Care Department at 800-492-8377.
  Regards,
  Primo Water North America

  Katherine G

  Date: 08/05/2022

  Yes aftervi paid more than half of what collections told me was owed i did receve the letter though

• Review fromSheridan A.

  Date: 07/18/2022

  1 star

  Sheridan A.

  Date: 07/18/2022

  Water.com AKA Primo Water North America is ABSOLUTELY AWFUL AND FRAUDULENT!!!
  They do not attend their phones and after 2 hours on hold listening to their loop recording for a total of 8 hours, 4 separate calls on 4 separate days, I finally got through to tell them that they got my order wrong in APRIL when I began service!!! I asked them for an account number so that I could manage my account online and they said an account number had not been assigned to me yet and that they had to look up my account using the phone number.
  I ordered a one time per month delivery of 5 bottles of water at a time and as they make money by delivery frequency more than by the cost of the water itself, they keep trying to deliver every 2 weeks. I have emailed them, Snail mailed them, and now it is July and they STILL HAVE NOT RESPONDED TO CORRECT THEIR ERRORS!!!!
  The delivery man is excellent, the water is good quality but the CUSTOMER SERVICE IS NON EXISTENT!!!!
  They take your credit card number and keep sucking money out of your account by fraudulently selling you water in greater quantities and frequencies than ordered.
  HORRIBLE, HORRIBLE COMPANY!!!
  They deserve a ZERO rating!!!

  Primo Water North America

  Date: 07/19/2022

  Hi ********,
  We're very sorry you had a poor experience, and we'd like to get things corrected for you. Could you please email us at [email protected]? Thank you!
  Christopher D

• Review fromDeborah V

  Date: 07/15/2022

  1 star
  If the DOZENS of 1 STAR reviews don't scare you away from this company than you will more than likely be writing one of these TERRIBLE reviews too!!!! I should have looked this company up before hiring their services but didn't because when you think of "Sparkletts" you think of the years & years they have been in business and just assume they will be responsible & reliable....WRONG!!!!!!! This company is so "NOT RESPONSIBLE" it's almost impossible to believe they have any customers left or even still are in business! They're customer service when you have issues is ZERO!!!! I have been sitting with a faulty rented dispenser of theirs for almost 4 weeks, 5 phone calls waiting on hold for hours, promise after promise that someone will replace it or a MGR will call me back with NOTHING NOTHING NOTHING done as promised!!! These people do whatever they want whenever they want to! I am now filing a complaint with the Better Business Bureau, hopefully they will do something about this company and their irresponsible people running it.