Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered two labor law compliance posters than received multiple sales calls asking for information the information was correct before mailing the posters. They then asked to charge my card for an absurd amount of money which I said no, they sent an invoice for the posters which were already paid for and an additional $400.00 including $50.00 in shipping for $30.00 posters.

  Business Response

  Date: 03/26/2025

  We appreciate you reaching out with your concerns regarding the recent order.

  Upon reviewing the transaction, our records indicate that our sales agent spoke with a representative who identified herself as the Project Manager for the business and provided affirmative confirmation for us to process the order. During the call on 03/21/25,an order was placed for state and federal labor law compliance posters for two locations in ********, including compliance updates through March 2026. An email invoice was sent to confirm the order.

  However, we understand that customers may change their minds about a purchase. As a courtesy and in accordance with our return policy, we have issued a full credit for the ******** physical return is necessary. Your credit confirmation number is CM56104232.

  We strive to provide a seamless and transparent experience for all our customers. If you need any further assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent a notice in the mail that we had to purchase a new labor poster in order to be in compliance. I got online ordered the poster which was $9.95 and $7.95 for shipping and handling. A few weeks goes by and I receive an invoice in the mail from this company for $283.51. Which came as a shock to me, because no where on the website did it say we were getting billed separately for anything. Then on top of that they are harassing us with rude emails and and phone calls. I never agreed to the price on this invoice and I want the harassing calls and emails to end!

  Business Response

  Date: 03/19/2025

  Thank you for contacting us. We regret any confusion or inconvenience this may have caused.

  After reviewing your account, we confirm that this matter was fully resolved on 03/05/25. Our support team processed your dispute and cleared the invoice by applying credit memo CM56103375 for $283.51, bringing your account balance to zero.

  Additionally, we have removed your companys information from future mailings, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may take *************************************************************************** addresses that should also be suppressed, please contact our customer service team at **************,and we will ensure they are included.

  If you need any further assistance, please dont hesitate to reach out.

  
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has never sent me an invoice without my permission asking me to pay to sign up as a member, and it keeps calling me to harass me and asking me to pay! ! ! It was a complete lie to me. This happened in 2024, and they sent me an invoice within two days. I even received a letter from a debt collection agency threatening that I had to pay this company! This morning someone from the company called me again and asked me to pay a fee of almost 500 yuan. I patiently said at first that I didn't need it, but then this woman started to threaten me and said that I had to pay this fee! It's a total scam company! I don't need this service at all!!!

  Business Response

  Date: 03/06/2025

  We sincerely apologize for any confusion or frustration you have experienced. We take your concerns seriously and have reviewed the details of your account.

  On 06/17/24, our sales representative contacted your business and spoke with an individual who confirmed that she had the authority to make purchases on behalf of the company. During the conversation,she also indicated that she was a close relation to the owner. Our representative provided details regarding your business's labor law compliance needs and offered a compliance bundle with a one-year subscription service. The customer attempted to make a payment during the call but encountered technical difficulties and opted to receive an invoice instead.

  However, in good faith, we have issued a credit for the disputed balance, and a refund will be processed to the business on file. Credit confirmation number CM56103435. Additionally, we have taken steps to remove your companys information from all future mailings, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may take 68 weeks to take full effect.

  If there are any additional phone numbers or addresses associated with your company that should also be suppressed, please contact our customer service team at **************, and we will ensure they are included.

  We appreciate your patience as we work to resolve this matter. If you have any further concerns, please do not hesitate to reach out.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September of 2024 we have received harassing phone calls from Workwise Compliance. Sometimes they have called multiple times each day. They've completely lacked professionalism and when we've asked for them to stop calling and that wish to discontinue business with them and close our account they have a million excuses. They tell us we have an active account with them, or that they're not speaking with the right person to close the account, and then they threaten us that we could we sued if we are out of compliance. This is after we've told them that we receive all of our workplace compliance legally-required documents from our headquarters then they continue to fight with us. We have lost our patience after incredibly rude behavior and hung up several times because of the condescending tone and nature of their phone calls. I had our principal speak to them (which was who they were demanding to speak to) and she requested to close our account and they still continued to call. We had a few months (Nov/Dec 2024) where they did not call. Then the calls resumed in 2025. Today I received a call from a woman who stated she couldn't view invoices prior to June 2024 because her system was down. She couldn't tell me when a last payment was made and/or for how much. She had almost zero helpful information other than to state that we have a subscription that does not auto-renew. She also had the poc listed as someone who hasn't been employed with us since October 2024. Please do not call or charge us ever again. That is all we ask. We remained professional for months of these harassing phone calls in the fall, but all of our professionalism has been used up.

  Business Response

  Date: 03/06/2025

  We sincerely apologize for the inconvenience and frustration you have experienced. We take your concerns seriously and have conducted an internal review to address this matter.

  As per your request, we have taken the necessary steps to remove your company from all future contact lists, including phone calls, emails, and mailings. Additionally, we would like to confirm that there are no pending orders or open balances on the account.

  Please note that while phone and email contact should cease immediately, mail suppression may **** *-8 weeks to process due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company that need to be removed, please contact our customer service team at ************** so we can ensure all relevant information is added to the suppression list.
  
  Additionally, we take quality assurance very seriously. If any of our representatives failed to follow our QA guidelines or made inappropriate statements, including any perceived threats, we sincerely apologize. Please know that such matters are addressed immediately to ensure professionalism and compliance with company policies.
  
  We appreciate your patience as we work to fully resolve this matter, and we regret any distress caused. Should you have any further concerns, please do not hesitate to reach out.

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS SENT A POST CARD FOR ORDERING A POSTER FOR $9.95 PLUS $7.95 SHIPPING AND WHEN THEY SENT THE BILL THEY ARE TRYING TO CHARGE ME $300.98. THEY CONTINUALLY CALL AND HARRASS ME BUT WILL NOT LET ME SPEAK AND THEY EMAIL ME BUT WILL NOT RESOND TO MY QUESTIONS ON WHY THEY ARE TRYING TO CHARGE ME SO MUCH WHEN I DID NOT ORDER THAT. IT IS A RIP OFF AND THEY ARE VERY RUDE AND THEY NEED TO STOP.

  Business Response

  Date: 03/05/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration this matter has caused.

  To ensure your satisfaction, we have issued Credit Memo CM56103367, covering the full value of the order and bringing your account balance to zero.

  Regarding the order, on 12/13/25, our representative contacted your business and spoke with an individual who identified herself as the Office Manager and authorized purchaser. During this conversation, our agent reviewed your businesss compliance needs and offered a comprehensive bundle that includes core compliance products, one year of automatic updates for all posters, and access to our Workplace Compliance Essentials library.The pricing was fully disclosed,and the manager confirmed that while she would not process the payment via credit card, she preferred to receive the invoice via email. The order was processed after verbal confirmation was obtained.

  Additionally, we have processed a request to remove your companys information from all future mailings, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may take ************************************************************************** addresses associated with your company that should also be suppressed, please contact our customer service team at **************, and we will ensure they are included.

  We appreciate your time and the opportunity to address this matter. Please feel free to reach out if you have any further questions.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered no such product. No such product was delivered. *** Tracking# provided has 19 characters, valid *** Tracking #s have only 18 characters. We called their billing department and an employee raised their voice and spoke disrespectfully, demanding payment. They transferred us to a "supervisor" who didn't answer their phone. We have been referred to ************************ collections due to this invoice, I suspect this also an illegitimate business as no one answers their phone.

  Business Response

  Date: 03/04/2025

  We appreciate your feedback and want to address your concerns regarding this matter.

  On 10/10/24, our representative contacted your business to confirm approval for renewing the labor poster subscription for the upcoming year. During the call, our representative inquired about speaking with *** or ***, whom we have worked with in the past. At that time, ****** identified herself as a manager with purchasing authority and stated that she had taken over Rays position. Our representative provided full details regarding the products and pricing and received verbal confirmation before processing the order.

  Following the confirmation, the order was processed the same day, and *** tracking number 1ZH92H260312897774 was provided along with the invoice.Additionally, the invoice and follow-up communications were sent to the business email address provided by ******. Our records indicate that we have made multiple attempts to contact the business regarding the outstanding balance; however, we have not received any responses or any record of incoming communication.

  In good faith, we have issued a credit to clear the balance on your account. The credit confirmation number is CM56103264, and we have also notified ********************** to cease further contact regarding this matter.

  If you have any further concerns, please feel free to reach out, and wed be happy to assist.

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone call asking for an employee identified only by first initial, last name which does not match any current or former employees. Goes on to claim that an order has been placed for these compliance posters by someone at our office, but needs to verify some information about the business. Asks for business size, industry, languages spoken in the office. Once these questions were answered, states that these will be mailed out to the address on file which was confirmed. Then asks for credit card information which confirmed this call as fraudulent - if an order was placed, payment information would already be on file. Told the caller that nothing in that conversation was authorized, and any assumed authorization was revoked. Hung up. Business called again the next day and attempted to get credit card information from a different employee. Posters were shipped to our office anyway. Sticker on package indicates a Sales Order (SO259077) and Item Fulfillment (IF105109) number.

  Business Response

  Date: 03/04/2025

  We have reviewed your account and can confirm that there are no unauthorized charges, pending orders, or outstanding balances. Your account is at a zero balance, and we do not see any reason for future billing.

  Regarding the sales order information you provided (SO259077), our records show that we received an order request via mail from your business, which included a check payment. Based on this, the order was processed accordingly. A copy of the mail order form is attached for your reference.

  We take your concerns seriously and have honored your request to cease further contact. Your companys details have been submitted for removal from our call, email, and mail lists. Please note that mail suppression may **** *-8 weeks due to ongoing campaigns. If there are any additional phone numbers or addresses associated with your company that should also be added to our suppression list, please contact our customer service department at ************** to ensure they are included.

  We appreciate you bringing your concern to our attention. Please reach out if you have any questions.

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I was notified that I needed to buy a labor law poster. On January 24 I sent a check. Ever since then, I have received aggressive marketing calls and even bills for a product I did not authorize. They send me bills and have sent me two packages with bogus invoices attached. They claim that I have opted into a service I did not authorize.

  Business Response

  Date: 02/27/2025

  Thank you for reaching out regarding your recent experience. We appreciate the opportunity to address your concerns.

  Upon reviewing your account, we confirm that we received your order request along with a check payment. The order form specified a poster cost of $4.95 and shipping of $5.95, totaling $10.90, including any applicable state tax. However, the check we received (check number ending in 9088) was for $5.95. As a result, an invoice was sent for the remaining balance of your order.

  In good faith and as a courtesy, we have issued a credit to clear the remaining balance. Your credit memo confirmation number is CM56103077.

  Additionally, to assist businesses in staying compliant with labor laws and regulations, we follow up with customers who have recently placed an order to confirm their purchase. During this process, we offer an optional upgrade to our best-selling subscription service, ensuring they always have the most up-to-date compliance materials. However, after reviewing your account, we confirm that no additional services have been activated without authorization.

  To address your concern regarding marketing communications, we have taken immediate steps to remove your company from our call, email, and mail lists. Please note that due to ongoing campaigns, mail suppression may take up to 6-8 weeks to take full effect. If there are any additional phone numbers or addresses associated with your business that should also be removed, please contact our customer service team at **************, and we will ensure they are included.

  We apologize for any inconvenience you may have experienced and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to reach out.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago I ordered and paid for poster over the phone. They kept calling and insisting I didnt pay. Although I disagreed I paid them again by card to get them to stop. When they tried it a third time I refused to fall for that again. Thats when the woman got insulting and began yelling and was very irate. Her behavior and their repeated harassment and coercion made me know this was not a legit company They are still emailing and calling. Each time they start off really professional telling me I am on a recorded line. I let them know the facts and they get aggressive. Ive told them so many times to quit contacting me and trying to bully me. Everytime they call they have a different weird amount for these posters. They are very sarcastic and unprofessional. I consider this hate and coercion.

  Business Response

  Date: 02/11/2025

  Thank you for reaching out and letting us know of your concern. After reviewing your account, we found that we have been attempting to resolve an open balance since October of last year. An order was previously placed using a credit card, but the payment was unsuccessful at the time of processing. Our Accounts Receivable team has been reaching out to notify you of this and to request proof of payment so we could investigate further. However, we have not yet received any supporting details to verify a completed payment.

  To ensure your satisfaction, we have issued credit memo CM56102395 to bring your account balance to zero. Additionally, we have processed a request to remove your companys information from all future mail, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may **** *-8 weeks to fully take effect.

  If there are any additional phone numbers or addresses associated with your company that should also be suppressed, please contact our customer service team at **************,and we will ensure they are included.

  We appreciate your time and patience in resolving this matter.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am concerned- I ordered just a basic space saver labor law poster. I have since then been getting calls back to back to back with NO voicemails being left. I blocked my number and called back and I got a busy tone. So today I finally answered and it was a woman saying she was from workwise compliance. She was telling me that since I ordered (2 weeks ago) regulations have changed and now I need to purchase the updated posters etc. for $299.00. I said absolutely not, I can get these for so much cheaper if I need to. She got very rude with me, and when I told her I am not buying all of that "crap" I will contact my business lawyer to make sure I have what I need and get what I need etc. She said "Its not c*** ma'am, but suite yourself" and hung up on me. What is this company?? and Are they even legit?? I want to make sure that my card has not been charged and that they NEVER contact me again.

  Business Response

  Date: 02/07/2025

  We appreciate you bringing this to our attention and apologize for any inconvenience or frustration this may have caused.

  While labor law posters are available at various price points, our service ensures you receive timely updates and compliance support without the need to track regulatory changes yourself. However, we understand if you prefer to source them elsewhere.

  Regarding your order, a credit memo (CM56102315) has been issued, and a full refund of $27.90 will be processed back to the **** card used for your online purchase. Your refund confirmation number is ************. The original product was delivered on 01/31/25 with tracking number ********************** are welcome to keep the poster and do not need to return the item.

  Additionally, we have processed a request to remove your companys information from all future mail, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may **** *-8 weeks to fully take effect. If there are any additional phone numbers or addresses associated with your company that should also be suppressed, please contact our customer service at **************, and we will ensure they are included.

  We truly appreciate your feedback and regret any inconvenience caused.