Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took over an office manager role for our business. When Workwise Compliance called and tried to sell me labor law posters for $600.00 I told them to cancel and never call again. I hung up and the called again right away, I didn't answer. A week later a "Ms. ****** called and was being extremely rude and threatened to call labor law enforcement on us because we weren't going to have updated posters. I told her to quit called. I again, just received another call. Told the gentleman that I did not want to hear from them and to quit calling, he called again right away. If I thought it would be worth the time, I would make complaint about them contacting me after being asked to stop.

  Business Response

  Date: 02/05/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience caused by these interactions.

  We take your concerns seriously and have honored your request to cease further contact. The information you provided, along with the details on file,has been submitted to ensure your company is removed from our call, email, and mail lists. Please allow 6-8 weeks for mail suppression due to ongoing campaigns.

  If there are any additional phone numbers or addresses associated with your company that should be added to our suppression list, please contact our customer service department at ************** to ensure they are included.

  Our agents are expected to always conduct themselves professionally and respectfully. Threatening, pressuring,or using aggressive tactics with customers is strictly unacceptable. Any agent who engages in such behavior is in direct violation of our standards and will face disciplinary action, up to and including termination. We take these matters seriously and are committed to ensuring that all interactions with our company are conducted with integrity and respect.

  Again, we apologize for any inconvenience.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from this company called about updating posters. A short term, previous employee purchased hundreds of dollars in digital files and posters in the Spring of 2024. I told the sales person we wouldn't be purchasing anything from this company in the future due to the obscene prices and she began arguing with me and talking over me. Our local staffing agencies give these posters out for free, the sales person argued that that wasn't enough due to the ***** administration and all of the changes they anticipate happening. After arguing with me, I asked the lady what she wanted from me this morning and she told me we had an active membership. I verbally cancelled it and sent an email to their customer service following up to ensure any membership is cancelled. Strangely enough, we don't even have a log in with this company online. The multitude of horrible reviews on BBB is no surprise. Complete scam of a company with rude, argumentative employees.

  Business Response

  Date: 02/05/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration with ongoing communications, and we sincerely apologize for any inconvenience this has caused.

  We have taken steps to remove your company from our call, email, and mail lists. Please allow 6-8 weeks for mail suppression due to ongoing campaigns. If there are any additional phone numbers or addresses associated with your business that should be added to our suppression list, please contact our customer service department at ************** to ensure they are included.

  Our representatives are expected to always interact with customers professionally and respectfully. Arguing with or speaking over a customer is unacceptable, and we do not condone high-pressure sales tactics.We appreciate you bringing this to our attention, as we take such matters seriously and will address them internally.

  Once again, we regret any negative experience youve had with our company. If you have any further concerns, please dont hesitate to reach out. Thank you

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep receiving Labor Law Posters from Workwise Compliance and we are not actively reaching out to them to order the posters. Apparently they called our organization a while back and the person they spoke to authorized the delivery not knowing we did not actually order the posters and now they just keep sending them based on the one phone call they say is recorded. On 11/19/2024 we received more posters and when I told them we were going to send back the posters and we would not be paying the $229.94 for posters we can get for free I was told the 30 day return policy had lapsed. At this point I have told them to stop sending the posters to our business as we are a non-profit that helps those with disabilities and don't have money to throw away. I will send the posters back to them at cost to us but I want the invoice to be adjusted to zero. We will not be paying them anything else at this point. They have also changed their name from Personnel Concepts to Workwise Compliance because they probably were getting so many complaints regarding their unethical practices.

  Business Response

  Date: 01/31/2025

  Thank you for reaching out regarding your concerns. We sincerely apologize for any frustration this situation has caused.

  Please note that credit memo CM56101974 has been issued to clear the open balance on your account. As of now, account ******* has a zero balance, and no payment is required. Additionally, you do not need to return the merchandise.

  Our agents are required to follow strict QA guidelines, and any failure to do so may result in disciplinary action, including termination when necessary.We are committed to upholding ethical business practices and ensuring customer satisfaction. While we enforce our return policy, we also strive to resolve disputes amicably.

  Several attempts were made to reach out and resolve the balance on your account, but unfortunately, these went unanswered. Nevertheless, we are pleased to have resolved this matter and appreciate your communication.

  Please do not hesitate to contact us if you have any further concerns. Thank you for the opportunity to address this matter.

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/16 I got a letter stating that I needed to purchase a Labor Law poster in my new business. I paid $10.60 for this poster online. I then received a call from Work Wise Compliance stating that I needed to pay $199 for additional tax information that I needed for my business the person claimed I had to have. I told him I did not want to make the $199 purchase at this moment and that I didn't want him to run my card but he did anyways and no bill was sent.! He kept assuring me that I needed the information for my business (complete scam) and I told him I would think about it but only send the information over so I could know what I was getting into. Not only did he charge my card but he charged it for $231.99 which was not the original price listed on the phone call! I need to be refunded my money and for my card information and phone number to be removed from their call list. I maybe would have considered if they didn't just run my card and take more money than they should have. Complete scam. I need compensated for amount charged.

  Business Response

  Date: 01/28/2025

  Thank you for bringing this matter to our attention. Upon receipt of your request, we have processed a full credit for your order (CM56101819) to completely refund the amount charged for SO235335. The refund, in the amount of $231.99, has been issued back to the **** card used, with confirmation number ************.

  We are sorry for any misunderstanding during the conversation with our agent on 01/15/25. Your concerns are important to us, and we truly value the opportunity to make this right. Thank you for addressing your concerns with us, and we are pleased to uphold our 100% customer satisfaction guarantee.

  If you have any further questions or need assistance, please don't hesitate to reach out to us directly.

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company for a labor poster. They call me everyday for 4 days trying to upsell me on something else. I told them I didn't want anything from their company not to send the labor poster and to stop calling me. I blocked the number. They proceeded to contact an employee at the company directly, 5th call by them, I assume they got his number from the website information. They had no idea what the person was trying to sell them and told them to send the invoice to the office, me. Workwise immediately produced an invoice for the original poster plus some additional one year subscription to something we do not want or need. Total invoice $313.07

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  The business advised they will be sending a refund, I will keep you updated. 
  
  Sincerely,
  
  ***** Albrechr

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Workwise Compliance in August to renew our employee child labor law and state posters. Not knowing better I mailed them a check for $39.97 on August *******. I then received a phone call urging me to buy more posters so that we would be completely compliant with the state of ********. I paid $79.94 over the phone that day. I received the posters and concluded that I was scammed. The minimum wage for ******** is $12 an hour and the poster they sent me says $7.25. The invoiced I received after paying the $119.91 is for $321.58!!! Claiming that I owe them a membership fee of $299.90!

  Business Response

  Date: 12/30/2024

  Thank you for reaching out to share your concerns with us. We appreciate the opportunity to clarify a few points and provide the correct information.

  To resolve the requested settlement in good faith, a credit memo (CM56100991) has been created to clear the balance on your account. Account #********* now has a zero balance.

  Regarding the ******** minimum wage, the poster you received contains both the federal and state minimum wage rates. The $7.25 per hour figure represents the federal minimum wage, while ********s current minimum wage of $12.00 per hour is clearly listed under the "******** Minimum Wage Act" section of the poster.

  We understand that this may have caused some confusion, and we sincerely apologize for any misunderstanding. On 09/12/2024, our representative spoke with the general manager of your business to discuss the products, including a breakdown of the pricing. A recap of the order was completed before we obtained approval to ship the products, ensuring all pricing details were communicated.

  We are here to address any further concerns you may have. Please dont hesitate to contact us directly for assistance.

  Thank you for your understanding.

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Workwise Compliance sent my employee an invoice in July 2024 for Space Saver and membership. When questioned, they stated they called our organization and the employee authorized the $250 membership this employee was not management and did not authorize to purchase anything but agreed that they could send the information to her email to review and forward to necessary management. When the email came it was an invoice stating the purchase and demanding $293.00. When I contacted them, they said they had a recording of the call, but would not share it with us instead offered an $80 credit for the inconvenience. We ended up paying to get them off our back but then asked to be removed from contact for any future orders, as we recognized this as a scam.On 12/10/24, we received an invoice AGAIN stating we owe $300 for online training that was ordered, dated 11/7/24. We never received any invoice earlier, but they are claiming we are outside of the 30 day window. I called and stated we did not order anything, as we are not doing business with Workwise after what happened previously. The agent was dismissive, spoke over me, and demanded once again that we make the payment as they had a 5 minute recording that we spoke in November. I asked to hear the recording, they said that was not allowed. I said we do not authorize orders over the phone without it in writing so if they have this alleged recording I would request access it to hear what was said, otherwise we are not paying the invoice considering there was no confirmation or otherwise written contact they refused. This company preys on small businesses that fall victim to this alleged approval of purchase over the phone so there is no paper trail. Unless the company can prove by sharing the phone recording that my business authorized this purchase, we will not be paying.

  Business Response

  Date: 12/13/2024

  Thank you for reaching out and sharing your concerns. We understand that there has been a miscommunication regarding this matter, and we want to make it right. As a result, Credit Memo CM56100553 has been issued to clear the balance on your account. Account ******** now reflects a zero balance.

  On 11/07/24, our agent spoke with a representative from your business,during which product details and pricing were discussed. Additionally, our agent provided delivery details for the digital products and confirmed the customer's preference for how they wished to receive the billing for the order.

  Please note that our recordings are retained for internal quality and training purposes. We regret that we are unable to share the recordings with customers. However, please rest assured that it is our goal to resolve any concerns and do right by our clients.

  We have also taken the necessary steps to ensure your company is removed from our email, mail, and call lists. Please allow 6-8 weeks for mail suppression and up to 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at **************, and we will ensure they are added to the suppression list as well.

  We apologize for the negative experience and appreciate your understanding.If you have any further questions or need assistance, feel free to reach out.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have googled the company before placing an order for $17 labour law posters. I did not receive any posters, and the company called me to upsell me to the "correct" posters, which was going to be a $2-difference. However, I received an e-mailed invoice for $195--clearly not the $2 difference. The company cashed my check for $17, and invoiced me for an additional $195--I told them I did not want the product and instead of withdrawing the invoice, the company has continued to call and harass me about paying for the $195 posters and threatened to send me to a debt collection company. Let me repeat: I have no desire to be involved with this scam company, and I want the company to withdraw the invoice for $195 and to refund me my original $17.

  Business Response

  Date: 12/06/2024

  Thank you for bringing this matter to our attention.

  To resolve the issue, we have issued a credit memo (CM56100330) to clear the balance on your account, and your account (ID: ********* now shows a zero balance. Additionally, we are processing a refund for your original payment of $16.85. The processing time for the refund check is between 7-14 business days.

  On 07/08/24, one of our agents spoke with the owner of the business. During that conversation, it was noted that, since there are no employees, the labor law poster originally ordered is not required for your situation.

  Instead, the product listed in your order is not a labor law compliance poster, but a set of digital training products designed to support new business owners. These digital resources are intended to assist you in managing and growing your business. The agent reviewed the pricing for the digital product,confirmed the payment received, and explained how the invoice would reflect the updated balance. Since this is a digital product, it will be delivered via email. Your approval was received prior to order processing.

  We have also taken the necessary steps to ensure that your company is removed from our email, mail, and call lists. Please allow 6-8 weeks for mail suppression and up to 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at **************, and we will ensure they are added to the suppression list as well.

  We truly apologize for any inconvenience or confusion this may have caused.If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ash ******

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Workwise Compliance sent me an invoice via email for a Labor Law poster I did not order. I contacted the phone number in the email to dispute the invoice; however, the representative was rude, over talked me, and would not allow me to speak to someone other than herself. I explained to her I purchased my posters from "All in one" posters and did not purchase from them. She continued to overtalk me and would not allow me to enter a dispute. I called twice and received the same rude representative. I also asked to be removed from their email, mail, and call list and she said they can not and will not remove my company. I do recall viewing that site and put the items in question in the cart but I did not purchase. The representative said my credit card did not go through; however, she could not provide me with a credit card number not even the last four digits. I've attached the paid invoice from "all in one" posters showing I already purchased posters from another company, why would I purchase from them 12 days later (refer to the dates of purchase on the submitted invoices). The representative's name may be ******* *******?

  Business Response

  Date: 11/20/2024

  Thank you for reaching out to us. We sincerely apologize for the negative experience you had while trying to resolve this issue. We take your concerns seriously and regret that our representative did not provide the level of service you expected.

  After reviewing your account, we found a web order submitted via our website on August 16, 2024. We have attached a copy of the web order details. The proof of delivery (POD) for this order is 1ZH92H260325091600, which confirms the shipment of the item.

  However, in good faith and to resolve the matter promptly, we have issued a credit memo (CM56099873) to clear the balance on your account. This will effectively cancel any outstanding charges related to this order.

  Additionally, we have submitted all the information you provided, along with the details on file, to ensure your company is removed from our email, mail, and call lists. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to ensure they are also added to the suppression list.

  We apologize for any frustration this situation may have caused and thank you for the opportunity to address your concerns.

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We worked with Personnel concepts for years, over time pricing increased significantly. Two years ago we cancelled our subscription when the total was over $1,000. They decided to send the posters anyways and demanded payment. They called to renew in 2023, we told them we would not be working with them again. Over the course of 2024 they have called and harassed our management team and receptionists at least once a week. We have asked nicely and directly to stop calling and that we would not be renewing. They told us they had to speak with an owner of the location to confirm. Our owner called and explained this but was hung up on. We received a call a week later and I spoke with ******. I explained that this was harassment at this point and wanted to be removed from their call list and did not agree with their business practices. She was very kind and apologetic saying they went through a rebranding of management and team members so we should not have issues moving forward. We did not receive a call over the last month or so until she got ahold of one of the receptionist last week. She explained where she was from and that we had a subscription so she was calling to confirm delivery. Our receptionist is not authorized to approve purchases but was made under the impression they were confirming an order that we already placed. The posters then arrived under Workwise, not personnel concepts and we had no idea what it was. I called the number and got ****** again which is when I realized they had swindled us into the posters yet again and were demanding payment. I told her absolutely not and this was 100% a scam and to take us off of her call list, she then became rude. I told her we would send it back return to sender with *** since she refused to send a return label. We then received another invoice which I emailed telling them we would not be paying this and wanted to be removed off of the call list AGAIN. This is the second email request with no response.

  Business Response

  Date: 11/20/2024

  We understand your concerns and want to assure you that we take them seriously. Upon reviewing your account, we found that your cancellation request was processed, and a credit memo (CM56099750) was issued, bringing the balance to zero. Additionally, we took steps to ensure that no further communications would be sent to your business. A physical return of the merchandise is not needed for this order.

  On 11/06/24, our representative spoke with an individual at your location who identified themselves as one of the managers. This person confirmed their authority to purchase and reviewed product information and pricing before giving final approval to process the order. Based on this conversation, the order was processed and shipped.

  We are truly sorry for the continued contact and for any confusion surrounding the shipment you received under the Workwise name. During the conversation on 11/06/24, our agent also provided details regarding the company name change.

  Please know that your request to be removed from our contact list has been processed. We have submitted all the information you provided, as well as all information on file, to ensure your company is removed from all future mail,phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that this additional information be added to the suppression list.

  We apologize for any inconvenience this situation has caused. Please feel free to reach out directly to us if you have any further concerns. We appreciate your patience.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****