Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Workwise Compliance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail to update my Oregon labor law and compliance posters and they offered a consolidated single laminated poster with all the info I needed for $9.95 + Shipping. I sent them a check in the mail, shortly after I received 2 boxes of posters that I did not order. A few days later a sales or collection lady called and I explained to her that I only want what I paid for and nothing more and that I did not authorize them to send me anything more than what I ordered. The lady on the phone aggressively argued with me and insisted that I did give them authorization and when I asked her to provide the proof she told me I would need a court order to get it. Since then I have been harassed monthly to pay them an additional $249.95. The calls have not stopped and now they are threatening to send my company to collections. I did not order theses posters. Beware this is a scam as I'm sure some businesses pay them just to make it go away.

  Business Response

  Date: 11/14/2024

  Thank you for reaching out and sharing your concerns. To resolve the issue in good faith, we have issued credit memo CM56099690 to clear the balance on the invoice. Account ******** now has a zero balance.

  Our records indicate that on July 10, 2024, our sales representative spoke with the owner of your business and discussed the details of our comprehensive compliance poster subscription, including the pricing and the additional posters that were included in your order. Our agent received authorization to proceed with the order based on this discussion. The total amount due and payment expectations were disclosed during the call.

  We understand that there may have been some confusion regarding the order or the scope of what was authorized. We do not intend to create any undue burden, and we have cleared the balance on the account.

  We have submitted all the information you provided, as well as all information on file, to ensure your company is removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that this additional information be added to the suppression list.

  We want to ensure that your concerns are addressed and that a fair resolution is reached. Thank you for your patience.

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Quick

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This continues to ******* us daily about we are not in compliance with our workforce posters and are trying to force us to purchase from them. They have been told we are not interested and that we have our up to date posters from the state that we get from them. We just want them to take our business off their call list immediately. *************************** in ***************. They are very rude and demanding and won't take "NO' for an answer.

  Business Response

  Date: 11/14/2024

  Thank you for reaching out and sharing your concerns. We understand the frustration you have experienced with ongoing communications, and we sincerely apologize for any inconvenience caused. We have taken immediate steps to address your complaint and have ceased all future contact with *************************** as requested.

  We have submitted all information provided by you, as well as all information on file, to ensure your company is removed from all future mail,phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact Personnel Concepts' customer service department at ************** to request that this additional information be added to the suppression list.

  We sincerely apologize for any past interactions that may have been rude or demanding in nature. We are committed to improving our customer service and ensuring that your concerns are fully addressed.

  Thank you for bringing this matter to our attention and giving us the opportunity to resolve it.

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they don't start up again after some time. If they do we will have a civil lawsuit drawn up against them immediately! 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading all other complaints about this business, I realize Ive had the same encounter and issues with them. They called me several times to try and get me to purchase their posters which totaled $335.10. This was back in September, the lady acted as if this was mandatory by the state. After the phone call, I never gave my card information to them nor did I pay for any product, but they sent me them anyways never got a confirmation email or anything concerning a link to pay, until today, 41 days later. This company tries to trick new businesses into paying for their product you can get for a fraction of the price elsewhere (which I did after speaking on the phone with them). They are still saying I owe the $335.10 and I just got an email today saying that I was 41 days late on my payment. I called them and the employees said there was nothing she could do since it was outside of the return window. She then spoke with someone else offered me a discount of $83. To which I replied, no because I dont want to pay for it at all. That would leave me paying $252 for something I didnt order and dont need.Their argument is I said over the phone I would like to purchase the posters, but I dont know any other company who ships things or confirms or orders without payment. I wanted to look into it further before ordering, and Im glad I did. I will not be paying money to this company.

  Business Response

  Date: 11/07/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns.

  After reviewing the details of your order, we can confirm that our sales agent spoke with the contact at your business on 09/25/24. During this conversation, the agent provided information about the products and pricing. The contact confirmed she was the authorized purchaser and the owner of the business. At the conclusion of the call, the customer agreed to proceed with the purchase and intended to process the payment over the phone. Unfortunately, due to technical issues, the payment could not be completed at that time. As a result, our agent offered to ship the products with an invoice and payment terms for your convenience.

  As a business-to-business company, we understand the need for flexibility, which is why we extend invoice terms to our customers. The invoice was then sent to the business address we have on file, following shipment of the order.

  Our agents are required to follow strict quality assurance guidelines to ensure proper approvals are obtained from an authorized purchaser before any order is placed. Failure to comply with these guidelines can result in disciplinary action, up to and including termination. That said, we understand your frustration, and to resolve the issue, we have issued a credit memo (CM56099510) to clear the balance and bring the invoice to a zero balance, as requested. You are no longer responsible for any payment related to this order.

  We apologize for any confusion this situation may have caused and are committed to ensuring that all of our customers receive fair and transparent service. If you have any further questions or need assistance, please don't hesitate to reach out.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business misrepresented themselves. I was attempting to purchase federal and state labor law posters, and thought I was purchasing from a legit business. I did not receive a confirmation email, but was harassed by several phone calls from the company. And then was once reviewing the information of what was needed for my company, was given a different price. Now, the company has charged my card three times, no confirmation email has been sent, and I am 100% sure I will never receive the product that I purchased.

  Business Response

  Date: 11/07/2024

  Thank you for sharing your concerns, and we apologize for any confusion or frustration this experience has caused.

  We want to assure you that we take your feedback seriously. We are an established business with over 30 years of experience, dedicated to delivering reliable and transparent services to our customers. We regret that there seems to have been a misunderstanding during your recent interaction with us.

  Regarding your order, we have reviewed the details and can confirm that Sales Order SO199653 was processed and shipped via ***. The tracking number for your delivery is 1ZH92H260311439430, and we have *** proof of delivery for the package. If you have not yet received the product, please let us know so we can assist you further.

  We also understand your concerns regarding multiple charges to your card.After reviewing your account, we can confirm that no additional charges have been applied beyond the final transaction. However, if you notice anything further on your statement, we would be happy to review the details if you could provide proof of the extra charges.

  In line with your request, we have issued a credit memo (CM56099480) to fully refund the order. You are within our return policy, and we hope this resolves any concerns you have regarding the charges.

  Additionally, we have submitted all the information provided by you, as well as all information on file, to have your company removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that the additional information be added to the suppression list.

  If you have any further questions or if there's anything else we can assist with, please dont hesitate to reach out. We value your feedback and are here to help.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order was 9-28-2024 for $20 poster. Received poster then calls started at business about annual membership. Now they claim I owe them $330.15. Nobody at the business is authorized to order and did not. They were told this but was still charged. I have sent emails trying to cancel. Today I talked to the most rude person I have ever dealt with. She says she cant cancel eve though it was never authorized. She wouldnt even try to help and wouldnt give me a name or number of anyone who could help. This feels like a scam to me. I offered to return poster but she refused to accept it. They have called several times and sent bills for something I never ordered. I need help to resolve this.

  Business Response

  Date: 11/07/2024

  Thank you for sharing your concerns. We have received your email requesting to cancel the order, and we have promptly acted on your request. A credit memo (CM56099308) was issued on 11/01/24 to clear the balance, in accordance with our return guarantee. Your account now reflects a zero balance.

  After reviewing your account, we can confirm that on 10/03/24, our agent spoke with a contact at the business who identified herself as the owner. During the conversation, she was provided with an explanation of the recommended labor law posters and notices based on the companys demographics. This included product descriptions and pricing, which the owner agreed to have invoiced to the email on file. We understand that there has been confusion regarding the additional charges, and we regret any miscommunication that may have occurred.

  We have submitted all the information provided by you, as well as all information on file, to ensure your company is removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that this additional information be added to the suppression list.

  We sincerely apologize for the frustration you've experienced and any lack of assistance you encountered. Please know that we are fully committed to resolving your concerns fairly and transparently. If you have any further questions or need additional support, please dont hesitate to reach out.

  Thank you.

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used them in the past when it was called Personnel Concepts, The charges for their services became far too high for the value. I was called a couple months ago and told by the very rude customer service agent we are "required" to purchase these items and services from them. I told the person on the phone we were not interested in their service or products. They are now sending collection notices and nothing was ever received or wanted. Very discourteous people and a huge markup on products. No wonder they recently rebranded the business or changed their name.

  Business Response

  Date: 11/07/2024

  Thank you for reaching out and bringing these concerns to our attention. First,we want to confirm that we have issued a credit memo (CM56098778) to bring your invoice (INV10012157) to a zero balance on 10/14/24.

  We understand your concerns about the pricing and customer service you encountered. Our goal is always to provide high-quality, transparent services that meet the needs of our clients. We regret that our recent interaction fell short of your expectations. The changes to our brand and operational structure are part of a broader effort to improve our service and better support our customers, but we understand how these changes can sometimes cause confusion.We want to emphasize that these operational changes were not intended to deceive or mislead our valued customers.

  Regarding the products in question, we want to clarify that the pricing for these items has remained the same since their launch, with no significant markup. We do recognize that the perceived value of our offerings may vary from customer to customer, and we regret that you did not feel the service was worth the cost.

  We take your concerns seriously and are committed to resolving any misunderstandings. Thank you for the opportunity to resolve your complaint.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice: INV10013114 Customer: ********* Order: *************** Date: 8/5/24 Received a mailer delivered by the **** postal service from the company offering an All-On-One HIPAA Compliance Poster. The advertisement said nothing about purchasing a subscription or membership. Made a phone call to place order. Called our office to confirm order. After some time we received a package with the poster and some others random documents. Eventually have received an invoice now for $249.95. The agreed upon price for the poster was for $19.95 and that is what I expected to see on the invoice. Instead the signed us up for an unauthorized membership. Spoke to an agent at the company and they even admitted that I had never agreed to an upgrade and that supposedly someone else at the office did. Kindly asked them to send me a return label and that we would gladly ship the extras they sent back. Company refused and refused to make the adjustment.

  Business Response

  Date: 11/07/2024

  Upon reviewing the details of your order and the associated communication,we found that the call between a person who identified herself as the office manager for the business and our representative took place on 08/05/2024.During this call, our representative reviewed your practices compliance needs and provided the total cost of the order, which included the All-On-One HIPAA Compliance Poster as well as other recommended labor law posters. Our agent verified the authority to purchase and received approval to proceed with the order, and she confirmed the arrangement for quarterly updates to be sent along with the posters.

  We understand that there was some confusion about the pricing and membership, and we want to make this right for you. To resolve this issue, a credit memo (CM56099460) has been issued to clear the balance from your account, ensuring that you are no longer responsible for the invoice.

  Regarding the extras you received, we apologize for the misunderstanding.While these items were part of the more inclusive compliance service bundle discussed during the call, we have credited your account, and the invoice balance is now fully resolved. We encourage you to keep any items you received as part of the agreement, and we do not require the items to be returned.

  If you have any further questions or concerns, please dont hesitate to reach out. We appreciate your understanding and are here to assist with any additional needs you may have.

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching online for a compliance poster to update the one we had and found this company because I seemed affordable. The only service/good purchased was the poster which was $29.95 + shipping & taxes it came out to $41. Since that purchase back in April, they have sent me 2 separate invoices of services #1 I didn't request & #2 I did not received totaling up to $213.90. The first 2 they sent had a description of cybersecurity training and the other emergency preparedness training. I reached out via email to request information, and question was the invoices was for and never received a response. the following 3 months I received the same invoices each month but all they said was open balance. Again, each time I asked what the invoices where for because no services were requested or received, and I never get an answer. After doing a little research it appears they are in the business of scamming people and making people believe they owe these. I am sure there are people out there that fall for this, but this is definitely fraudulent practice, and they need to be reported and investigated.

  Business Response

  Date: 09/11/2024

  We have reviewed your complaint internally and have taken action to address it. We have adjusted the billing and stopped any further contact. To resolve this matter, we have issued credit memos (CM56097865, CM56097866) to clear the outstanding balance, and your account number ******** now shows a zero balance.

  We have also submitted a request to remove your company from all future mail, phone calls, and emails.Please allow 6-8 weeks for mail suppression and 30 days for fax suppression, as there are ongoing campaigns. If there are additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to ensure they are added to the suppression list.

  On 04/18/24, our sales representative reached out to present information about our digital training programs, and the order was processed at that time. We regret missing your attempt to contact us, and our agent's previous outreach was also unsuccessful.

  Thank you for bringing this to our attention. We apologize for any inconvenience and frustration this situation may have caused.

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is constantly harrassing us. The phone calls, the rudeness if you do not agree to by their posters! I sent them the email below and they better leave us alone. We fell for the scam and paid the invoice (which they billed multiple times after being paid and charged us differently than originally discussed). We want no contact from them any longer. At this point your company is harassing us! Do not call us any longer, do NOT send us any more posters. Remove us from all contact. We will never work with this company again. This is a shady business that just wants an employee that answers to agree to whatever your selling and you think that gives you permission to invoice us. I am reporting with the BBB.

  Business Response

  Date: 09/11/2024

  We have reviewed your complaint internally and have taken immediate steps to resolve it as requested. Your company has been removed from our contact lists, and we will ensure no further communications are sent.

  Our record indicates there was no payment received for $780.19 on the account to initiate a refund. If a payment was processed recently and has not been cleared to our account, please reach out to us directly to request a refund.

  We have submitted all the information provided by you, as well as all information on file, to have your company removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that the additional information be added to the suppression list.

  Our intention with our outreach is to provide valuable updates on regulatory changes and HR revisions that might affect businesses.While many of our clients find these notifications useful, we understand that they may not be suitable for everyone.

  We appreciate your feedback and apologize for any inconvenience caused. Thank you for your understanding.

• Initial Complaint

  Date:08/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/2024, we placed an order with Labor Law Posters Online. We received a confirmation of our order via email on that same day, and the delivery of the items was successful. After receiving our order, we received a phone call about our order not being successful even though we had already received the order. During this we also noticed the posters had "Personnel Concepts" printed as the company that produced the order. This week, we received an invoice from Workwise Compliance for the same order indicating payment was due but with different prices for the charge from our original confirmation, which prompted us to verify our credit card was charged appropriately. We noticed we were never charged for our order which prompted us to look into the situation. Upon researching, we discovered: Labor Law Posters Online has a W-9 on their website indicating the company name as AIO Acquisitions, **** DBA Personnel Concepts (as of 10/12/2023); Workwise Compliance has a W-9 on their website indicating the company name as AIO Acquisition, **** DBA Workwise Compliance (as of 6/18/2024); and Personnel Concepts has a W-9 on their own website also indicating the company name as AIO Acquisitions, **** DBA Personnel Concepts (as of 10/12/2023). All W-9 forms from each website (and different branding names) have the same Tax ID number and address in *****, **. Also, when researching the company Personnel Concepts, we found an address associated with it located in *******, **********, which is even further confusing. Their practices seem to be intentionally dishonest to gain a profit, and fear we may have issues with the company in reconciling the payment of our order. This company seems to be intentionally deceiving and should be held accountable for unethical business practices, if not shut down.

  Business Response

  Date: 08/16/2024

  Thank you for reaching out and bringing these concerns to our attention. We sincerely apologize for any confusion or inconvenience you have experienced. We take these matters very seriously and appreciate the opportunity to address them directly.

  We are pleased to hear that the delivery of your order was successful. However, we regret the confusion caused by the follow-up call indicating that your order was not successful, despite its delivery. Our company has recently undergone management changes and, as part of this transition, we are in the process of rebranding and launching new internal technologies.

  Regarding the discrepancies in pricing and the confusion related to the payment for your order, we acknowledge your concerns. Upon further investigation, it appears that the payment card provided was declined, which is why the payment has not been processed.

  As for the different company names and W-9 forms you encountered during your research, allow us to clarify. As part of our restructuring efforts, our parent company, AIO Acquisitions, Inc.,operates multiple DBAs (Doing Business As) under its umbrella, including Labor Law Posters Online, Personnel Concepts, and Workwise Compliance. Each DBA serves different audiences and purposes within our operations.

  We want to assure you that our intent is not to deceive but to provide transparent and reliable services. The different addresses and names are a result of our operational changes and are not an attempt to mislead our customers.

  Please feel free to contact us ************** or reply to this message if we can assist further. We value your feedback and are committed to improving our services based on your experience. Thank you for your understanding and for allowing us the opportunity to address your concerns.