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Business Profile

Credit Union

Suncoast Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suncoast Credit Union has 83 locations, listed below.

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    Customer Complaints Summary

    • 221 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23335234

      I am rejecting this response because:
      They will not stop taking funds from my loan payments to pay insurance on a vehicle that was never in the State of Florida. It was illegal as the vehicle was insur** in two different states, ******** and *********. The bank was notifi** and given proof of insurance. They were notifi** when the vehicle was inoperable they have for ** insurance illegally on my vehicle which has been in operable since April of 2024 and plac** illegal insurance on the vehicle since October 2023.  I expect the funds plus interest I was charg** to be put back into my checking account imm**iately and for the c **it report to be imm**iately updat** as the vehicle is current on payments and the payments I am making are NOT being fully appli**. If you do not return my funds to my account  I will proce** with legal action.
      Sincerely,

      ***** ******

      Business Response

      Date: 05/28/2025

      This response is being provided to you by ****** (ID 1513), Member Escalations Analyst with Suncoast Credit Union. We have partnered with our ****************** and ******************** to review your concerns. Our formal written response has been sent to your address via certified mail along with your loan documents. If you wish to discuss this matter further, please call ************ and request to speak with ****** in our ****************** Department.

      Business Response

      Date: 05/29/2025

      This response is being provided to you by ****** (ID 1513), Member Escalations Analyst with Suncoast Credit Union (Suncoast). Suncoast stands by its formal response, mailed to you on May *******. We can confirm that you have been in contact with our ***************************** who has provided you with guidance on obtaining a refund. If you have additional questions or concerns, please call ************ and request to speak with ****** in our *****************************. 

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to my ******* account using my ******************** account. I have a savings and a checking account, which are 2 different account numbers. I used my checking account and somehow it was submitted through my savings account. Again, they are 2 separate numbers and provided my checking account number. I didnt have the funds on my savings account, because I dont use it to make any payments whatsoever. It resulted in a $29 charge. When I called suncoast they told me is not their fault, that somehow sunpass manage to charge me through my savings account. The only account number I gave them was my checking, how can someone submitted the payment through a different number?

      Business Response

      Date: 05/16/2025

      This response is provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We have attempted to contact you; however, we have been unsuccessful.Per our review, the savings account number was provided for the transaction in question. We have reversed the *** fee associated with this transaction as a courtesy. We suggest reviewing and confirming your full 14 digit checking account number via our online banking to ensure transactions are posted to the appropriate suffix. We appreciate the opportunity to review your concerns.Should you have any questions, please contact me directly at ************. I am available 8:30 AM- 5:30 PM.

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23292375

      I am rejecting this response because contains no valid documentation that was requested. Acceptance is contingent on documented facts. There was no lawful exchange of consideration in the transaction.

      Sincerely,

      ****** ******ctions amount to bad faith, unjust enrichment, and potential fraud, as Suncoast is attempting to enforce a debt without providing validation as required under 15 USC 1692g. I request immediate release of the vehicle title to the recorded lienholder or a full written explanation backed by documentation of their lawful right to continue collection or repossession efforts.I am seeking a resolution through this BBB complaint process before considering legal action or filing a claim against their bond or insurance.

      Business Response

      Date: 05/16/2025

      This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. We have provided a detailed response by mail to the address provided. We thank you for allowing us the opportunity to review and assist you in this matter.

      Business Response

      Date: 05/21/2025

      This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. We have reviewed your concerns and mailed you our formal response dated May 16, 2025, and our decision still stands.
      We thank you for allowing us the opportunity to review and assist you in this matter.

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23267569

      I am rejecting this response because:
      I feel I have been treated with discrimination I was approved for a credit card and because I applied for a loan that I also was approved for upon talking to *** they put my account under review because lord forbid a black man with a business doesnt need to have these credit lines . These people are ravist and closed my accounts for no reason
      Sincerely,

      **** ******n advised this can be a lengthy process and I would like for you guys to expedite due to fact I was planning on making some repairs that I needed to complete upcoming booking for my sprinter service that I offer with my multi media. production company ****************. Thanks in advance

      Business Response

      Date: 05/14/2025

      This response is being provided by ********* (ID 1617), Member Escalation Analyst with Suncoast Credit Union. We partnered with our ************************** to further review your concerns. I was able to speak with you on May 14, 2025, to provide you with an update. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact me directly at ************.

      Business Response

      Date: 05/19/2025

      This response is being provided by ********* (ID 1617) ********************** Analyst with Suncoast Credit Union. We have partnered with our ************************** and have spoken with you on May 14, 2025. Our previous response stands. If have any questions, you can contact me directly at ************.

      Customer Answer

      Date: 05/20/2025

       
      Complaint: 23267569

      I am rejecting this response because:

      Sincerely,

      **** ******

    • Initial Complaint

      Date:04/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offer 100 to open account at sun coast Semoran and Pershing I was not credited the promo after attempting to reach district manager no action was taken after 3 weeks of attempting to get this credited will be closing personal account at this point manager tango was not very helpful did not solve or follow up with me at any point very poor service skills and problem solving

      Business Response

      Date: 04/30/2025

      This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. We partnered with our leadership team from the ************* branch to further review your concerns. We have confirmed that you spoke to ********, Director of ************** Operations on Tuesday, April 29, 2025, to resolve your concerns. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact Suncoast directly at **************, thank you.

    • Initial Complaint

      Date:04/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I turn around this bank is blocking purchases I want to make because of suspicious activity or what they perceive as fraud. I went today to try to make a transaction from an online retailer and the payment was declined once again embarrassing me. This is not the first time this has happened to me and I am not a *****. Its embarrassing to me when that happens. Its gotta stop. Not every transaction is fraudulent.

      Business Response

      Date: 05/05/2025

      This response is provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us and taking the time to speak with me on 05.05.2025. We confirmed the correct phone number is on file for you to receive notifications should our fraud department attempt to contact you regarding your debit card. If you have any additional questions or concerns, please feel free to contact me directly at ************.

    • Initial Complaint

      Date:04/23/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******ect information by a *** at suncoast. They confirmed they reviewed the calls recording and verified that they gave me incorrect info but wont honor the 125% ***. I made my decision based on what this ***resentative told me and im out $8,000 because of it. I will be consulting with an attorney and understand that suncoast may have to compensate me for this AND pay my attorneys fees as well. What a shame, ive been a member of this credit union for almost 20 years.

      Business Response

      Date: 05/05/2025

      This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. We partnered with our ********************************* to further review your concerns who confirmed that your request is in the final stages. I attempted to connect with you on 5/5/2025 to confirm if you had any additional concerns or requests but was unsuccessful. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact me directly at ************.

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact and garnished by your lawyers and this is finally paid off I believe that I should have full access back to my accounts and ********************** cards the account is still showing on my credit and has not been reported the correct way so I would like positive payment history from garnishment and also access to my account and cards and loans again as I got into a major accident and have disabilities now from that accident which have subsided and I can make payments on time and show you all that I can be a good customer

      Business Response

      Date: 05/01/2025

      This response is being provided by ****** (ID 1513), Member Escalation Analyst with Suncoast Credit Union. We have partnered with our Member Solutions team to further review your concerns. ******** (ID *****, Supervisor of Member Solutions, connected with you on Wednesday, April 30, 2025, to discuss your concerns and provide further assistance. If you should have any additional questions, please contact our ****************** and request to speak to our Member Solutions team.

    • Initial Complaint

      Date:04/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11, I deposited $5000 worth of money orders into my account. I was told there is a 7-day hold. When I called 7 days later, I was told my account was locked and would need to submit documents to verify the transaction. After submitting the documents requested and receiving no response or access to my funds, I called multiple times over the next two weeks with no solution, only that I would hear back shortly. On April 1st, unable to cover my mortgage, I called repeatedly and was told to visit a branch in person. The branch told me they would begin reviewing my documents which were sent on March 17th. They told me 48 hours would be required. I was also told my account is set to unlock on April 11th if not action is taken. On April 11th, my account was not unlocked and I had received no update. I visited in person and was once again told that there was no record of my documents or prior conversations. I forwarded the previous email for a 3rd time and was told they would contact me next week. I have now been provided 4 dates and submitted every requested bit of information with zero response, result, or even documentation of any attempts on my account. Risk Management is a reasonable process for a financial institution, but customers should have a process for resolving issues with a response, documentation, transparency, and timeliness. To go a month with zero progress or acknowledgement of any effort besides the pleasantries of customer service agents is inexcusable.

      Business Response

      Date: 04/18/2025

      This response is provided by ***** (ID *****, Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. We partnered with *************** leadership to confirm that after further review, funds have been released. Should you have any additional questions, please contact our Fraud Protect directly at ***********************

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account opened in my name with Suncoast Credit Union. I am a victim of identity theft and did not authorize the opening of these accounts. Below are the details of the fraudulent ********************************* Name: Suncoast Credit Union Opened Date: 12/15/2021 Account Number: ************ High **********************: $466.00 Opened Date: 11/27/2021 Account Number: ******* High **********************: $301.00 I kindly request that you close these accounts immediately and remove any negative information associated with them from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account closures and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/10/2025

      This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We have partnered with *************** leadership who were able to conduct a full investigation on this matter. We were unable to connect with you via phone, as your BBB complaint has an incomplete phone number. Should you wish to discuss this matter further, please contact our Fraud Protect team at ext. *****.

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