Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coast Dental has 174 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coast Dental

  5706 Benjamin Center Dr STE 103 Tampa, FL 33634-5262

• 

  Coast Dental

  3466 Clark Rd Ste 410 Sarasota, FL 34231-8406

• 

  Coast Dental

  14815 N Dale Mabry Hwy Tampa, FL 33618-2027

• 

  Coast Dental

  3150 Tampa Rd Ste 4 Oldsmar, FL 34677-2291

• 

  Coast Dental

  11018 4th St N Saint Petersburg, FL 33716-2945

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 23, 2023 Details of the Complaint:On April 23, 2023, I received medical services at this providers office. At the time of the visit, I was assured that I would only be responsible for my co-pay and that no additional charges would be billed later. However, during the visit, I was pressured to undergo several services that I did not need or agree to.When I requested a copy of my X-ray records so I could take them to another provider, my request was refused. This denial of access to my own medical records appears to be a violation of ***** regulations. Because they would not release the records, I had to pay for another X-ray at a different provider the next day.Approximately four months later, I received an unexpected bill for over $100. I called the office to dispute the charge, citing their earlier promise and the ***** violation. At that time, the representative acknowledged the error, apologized, and told me I would not be responsible for the charge. They stated the balance had been cleared from their system.However, about a month ago, I started receiving billing notices via text message again for the same charge. When I called to clarify, the office representative was dismissive and unprofessional. She insisted I still owed the balance, even though I was previously told it was resolved. This has caused ongoing frustration and concern, as I had been assured more than once that there would be no further billing.Resolution Sought:I am requesting that this provider cease further billing attempts, provide written confirmation that my account is clear, and formally acknowledge their failure to release my medical records when requested.

  Customer Answer

  Date: 05/23/2025

  Notification of reminding amount due

  Business Response

  Date: 06/06/2025

  We apologize for any inconvenience, there was an error on our part. We have adjusted your account to zero balance and you should not receive any further communication.

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I've called them and they confirmed my balance in my account now is clear. Thank you so much for your help.
  
  Sincerely,
  
  Liuyun **

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Coast Dental *********** on August 15th I provided my insurance information which was through ******************************. This insurance is no longer in use as I have relocated. My appointment was scheduled for a cleaning. At the start of my visit I was given no information about what the new patient visit would entail and was subsequently forced to receive upwards of 20 X-rays. My teeth did not get cleaned. My insurance should cover this visit AND I will not pay for services I did not ask for or need

  Business Response

  Date: 05/23/2025

  Please provide signed *****. Thank you

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dental work done by my VT. dentists while on vacation. All teeth were prepared for partial plates to be made.Then I went to Cost Dental here in *******, where I reside, to continue treatment. Costal dental did a root canal and crown to one of the two remaining bottom teeth which my insurance did cover. Then Coast Dental could proceed to make the needed lower plate. My share was $323.04,which I immediately paid. Because my insurance renewed on the first of January *************************** to wait for further work on the upper plate until that time. So on January 8 2024 the appointment was made to evaluate my upper teeth for another plate. I was informed before I left the dentist office that this procedure was going to be completely covered by my insurance. Then after a couple months I received a bill for this last work. Coast Dental said to ignore the bill as sometimes its not an immediate process. Several more bills came so both the dentist and I wrote appeals, in fact two. I need to have these charges removed as I was wrongfully informed of not being covered by insurance. I know the error is on the dentist office. My only income is social security, I dont smoke or drink, just buy food.

  Business Response

  Date: 06/04/2025

  ***** not signed in order to discuss account. We will reach out to the patient directly to discuss and offer payment options and possible reduction of Bill. 

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently obtained a copy of the original payment agreement and billing breakdown for services rendered between August and October 2024. Per that agreement, I was to be responsible for half of the portion not covered by insurance (******) with part of that amount placed on a payment plan and the remainder paid out of pocket.Despite this, I have since been billed additional amounts under the justification that insurance did not cover what was expected. This directly contradicts the agreement I signed. At no point was I notified in advance or asked to authorize changes to the original financial terms. It is my understanding that such changes cannot be applied retroactively.Furthermore, I spoke with ***** at Coast Dental regarding the charge for a January 30th, 2025 appointment, which your staff confirmed does not exist in your system. ***** acknowledged that there was no record of this appointment but stated she could not assist me further. This is unacceptable. There is no justification for this charge, and it must be removed immediately.I am also disputing charges for follow-up appointments that were canceled by your office due to the alleged outstanding balance. These appointments were not missed by me and should not be ********* resolve this matter, I am requesting the following:Removal of all charges related to the non-existent January appointment.A corrected and itemized bill based on the original agreement, reflecting only authorized charges.Written confirmation that no further action (including collections) will be taken while this dispute is under review.^ I sent this business that exact message and ive since been harassed with billing phone calls and letters in the mail, no help with a resolution. After reading reviews im not the only customer who is facing these billing issues.

  Business Response

  Date: 05/20/2025

  Please accept this as Coast's response to this complaint. We are sorry to hear there are discrepancies with your bill. Upon investigating, the agreement which you are mentioning is a proposed treatment plan which states "Disclaimer. The subtotal represented in the insurance column is only an estimate of coverage. The guarantor on the account is responsible for all treatment and fees not covered by insurance." As a dental office, we are unable to guarantee that your insurance will pay the portions estimated and any amount not paid is patient responsibility. You mentioned that we changed the billing however this is not the case, we were simply paid less than we had estimated from your insurance which has caused the balance. We were able to request a copy of the explanation of benefits from your October 16 and 30 visits with us and between those 2 dates the insurance states your portion is $884.00. It was found that you did sign an agreement which states under #5 that if the insurance pays less than estimated you are responsible for the portion unpaid by insurance. I have included with our response a copy of the **** provided by your insurance as well as a copy of the financial agreement for your review.
  Regarding date of service 1/30/25, we have no record of this service and there was no bill produced from this date since we never seen you. If you received a bill for this date, please provide a copy so we can further investigate.
  Attached is the ledger, ****, and the financial agreement for your review. We do not agree to adjust off any portion of this balance and the balance remains. If you disagree, please reach out to your insurance who can further discuss your coverage and benefits. 
  Thank you
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23327679
  
  I am rejecting this response because: you state that my financial responsibility would be $884 in total, yet neither message ive gotten about a balance made sense being that ive already paid $735.26 out of pocket. the difference of that would be ******. Either way im not paying anything more than what I agreed to because i cannot afford it so stop contacting me about it because it wont be paid.
  
  Sincerely,
  
  Nasha Fountain

  Business Response

  Date: 05/22/2025

  At this time, the balance is valid, and we will attempt to collect payment. No further action will be taken. Thank you. 

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Partial dentures from coast Dental back in September 2024. A tooth fell off the partial, plus it had metal that I discovered I was allergic to. I returned them and requested a refund.. The refund was approved. As of today May 9, 2025 I have not received My Money.. I did talk to someone in ***** by the name of ******* she was very rude and disrespectful! She told me I wasnt the only one. I am on a fixed income. Its my money and I want it returned to me. Thank you, ****** ******

  Business Response

  Date: 05/29/2025

  Please provide signed *****. Thank you

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23307726
  
  I am rejecting this response because: Please see attached. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/04/2025

  Ms. ****** we apologize you felt to be treated poorly. Unfortunately, we do have refund policies to follow and our guidelines are 8-12 weeks for refunds to be completed. Your refund was created in April, 2025 and you have already received part of your refund back to your ****** loan. The second part will be refund via check and sent by mail. Our check refunds do take little longer to be processed although we are just now entering week five, but I have been assured your refund is in the process and should be sent out soon. 

  Kind Regards

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went To Coast Dental ************************************** on 5/6/2024 for a cleaning. They said i had to pay $98. I said I don't think so i thought it was free (never had the cleaning bc they say i need a deep cleaning first) anyway i gave my cc. They called me later the SAME day and said i was right and I should not have been charged and they would refund me. i have called SO MANY TIMES AND ALWAYS THE SAME RESPONSE, WAITING ON ACCOUNTING IT TAKES TIME. I finally asked for a check which they said they do not do. S/W ****** , district manager on 12/12/2024 she said she would take care of it. Finally on a call they asked for my CC info which I have given now TWICE to them. S/W ****** again 4/3/2025. She left me a voice mail and said it was being taken care of again... Called numerous times again. I called ****** end of April and she would call me back in 30 minutes then I called again 5/1/2025 and said this is it.. it is almost ONE YEAR and no refund. She said let me look into it, remind me. So she reviews and starts with the same BS i have been given for 11 months and now claims she does not see my CC info in the system again. I of course keep repeating everything she is telling me is the same BS excuses I have been hearing - she said well if you would stop talking i can explain and I said no need you keep saying BS over and over and i hung up. called a different office in ********** to get a regional manager and all they can tell me is her name is ******* - don't know her last name nor a direct way to contact. AS far as I am concerned at this point, they have STOLEN MY MONEY. They should NEVER have charged me in the 1st place AND i never even had the cleaning done that day after the xrays bc of them saying i need the deep clean. WILL NEVER EVER EVER GO THERE AGAIN AND WILL TELL EVERYONE I KNOW TO NEVER GO TO THEM. IF YOU READ ONLINE, THEY ARE HORRIBLE REVIEWS!!!!!!!!!!!!!!!!

  Business Response

  Date: 05/02/2025

  Please provide signed *****. Thank you

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recvd an email for a bill that supposedly took place in 2015 for my son at Coast Dental. I called four times spoke to two different personnel at the office was told to ignore it was in error. I now am receiving a debt collector notice. I went to the dental office in person they were unable to help me, I called the debt collector while at the office and was told the payment is incorrect and it would be escalated and would hear in two days. Two days nothing, called collector and was told there is no balance to go back to Coast Dental. When I contact Coast Dental, they say they are unable to help me and gave me a corporate phone number that no matter what option you press you do not get a person. I do not owe this bill I had Florida insurance back then for my kids cause I could not afford it. And with that insurance you paid up front for the visit and if anything needed to be done it had to be approved ahead of time and not only that Coast Dental would not perform anything without a payment, so I know this bill is in error. Besides that, the Fl. Statutes ******** mandates that healthcare providers submit claims within six months of service. Ten years later to try to collect is illegal. Please help me resolve this. I do not want my excellent credit ruined. I have been giving the run around with no one that can resolve this. Please help.

  Business Response

  Date: 05/01/2025

  Please provide signed ***** as well as a copy of the letter which shows the balance and account number. The information provided in the complaint does not locate any account. Thanks. 

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/2024 Patient had all teeth extracted and sent home with dentures. Was not told they were temporary. At 1 week, 1 month and at 3 months patient returned to dentist and dentures were filed but still did not fit. Patient was told to return 6 months later after all healing was done. On return at the 9 month **** new dentist agreed dentures were not correct and a new set would have to be made. We were told though that the St Augustine office was closing and we would have to transfer to 445 SR 13 in ************. The office manager from ************ was transferring to the new location. We are now told by same office manager she has no access to the patient medical records and that the office dentist was going to longer be there and the new dentist would not redo his dentures. Now we are being told those were just temporary dentures and to get permanent dentures we would have to pay in full for up to 6 appts for a set to be made which will be thousands again for a permanent set. She advised us to go to the ********************* location because they have a permanent dentist but that we would still have to pay. We were never told we would have to pay for a second set. Why file and keep trying to put in temps if they were going to be replaced. He has no fitting dentures whether temp or permanent after paying in full over $4000 and more costs billed to dental ins. We don't care what office it is the patient just wants dentures that fit which is what he paid for. Stop giving him the run around of no access to the records, dentists no longer being there, saying payment was not for a set of dentures. The $4645.00 was paid by patient the rest was through dental insurance. He just wants what he paid for before he starts losing bone structure so he can eat. Emails were sent also showing how the set they gave us stuck out of his mouth not even able to close his lips. We have been dismissed being told there is nothing they can do.

  Business Response

  Date: 05/13/2025

  Please confirm who submitted BBB complaint. Was it the patient or a 3rd party? If 3rd party, who?

  Customer Answer

  Date: 05/13/2025

   
  
  Complaint: 23268225
  
  
  
  I am rejecting this response because: Mr. Barry Mccullough filed this complaint with BBB. 
  
  
  
  Sincerely,
  
  
  
  Barry Mccullough

  Customer Answer

  Date: 05/29/2025

  Here is the signed Hippa form 

  Customer Answer

  Date: 06/04/2025

  See attached release. 

  Business Response

  Date: 06/19/2025

  Mr. Mccullough, your account was reviewed and audited previously. You have already received the appropriate refund  due to you relating to the dentures portion and no further refunds will be granted. The full amount  you are disputing is not negotiable as you had other services done (Extractions ) that are nonrefundable. Respectfully

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23268225
  
  
  
  I am rejecting this response because: I billed the extractions to dental insurance. Paid in cash $1000. Charged to care credit $3645. You only refunded $1244.15 to care credit. We have already paid care credit $1298 in payments and now still owe $1298 to care credit. When we asked about a new set of dentures coast dental told us it would cost over $3000 so why am I only being refunded $1244.15. I am still in debt with this situation and have no dentures. I can not even go somewhere else until this debt is cleared. So billing insurance for extractions, getting $1000 in cash and charging care credit $3645 is going to lead to no dentures. We were lied to. 
  
  
  
  Sincerely,
  
  
  
  Barry Mccullough

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Coast Dental to try a new dentist. I went in and they gave me an examination but was then told that they do not have a dentist on site and they would do a virtual meeting via webcam. They went through some extravagant treatment with my gums and bone density and recommended I get it. I did so. They charged me a co-pay as well as had me open a Sunbit account for $1500.00 for the treatment. I went back for another visit and they did the gum treatment. Charged me another co-pay. They then were trying to get me to do another treatment and consult with an onsite person. That person as busy so I was given another appointment. I specifically asked if I would be charged for that visit and was told no. I came back for that appt and was charged for another co-pay. I have never gone back. Since that time I have been sent a bill for $371.10. I called to question this. The person I spoke to must have been new because she looked at my account and said I was given a treatment that I should not have. She said the gum and tooth coating is given to children. She said she would look into it and call me back. I have heard nothing but have continued to receive a bill. I called 5 days ago regarding this bill and was told someone would call me back. No one has contacted me.

  Business Response

  Date: 05/13/2025

  The local office has been advised of this complaint and are currently investigating. It's been confirmed they spoke with Mr. ****** and provided an update to the steps they are taking to help resolve. Thank you. 

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email threatening me with court over an unpaid ****. The **** is regarding a mouth guard that I was told by the office that it was covered. I asked them to confirm that multiple times and they assured me that it was. Then they kept sending me ****s and I went up there and asked about it and they said it must be an error. The office I went to is now permanently closed. I should not owe anything as I was told multiple times that I did not owe anything. Also since the office is closed, I cant even see what the **** says the money I owe is from. Its pretty insane that they practice such deceptive business practices and its very unethical. Then to threaten someone with court over a **** that shouldnt exist. Shameful.

  Business Response

  Date: 04/28/2025

  please provide signed *****. thanks

  Customer Answer

  Date: 05/24/2025

  Attached is the revision document for the medical release form.

  Business Response

  Date: 06/04/2025

  Ms. **********, we would like to apologize for any confusion you may have regarding the current balance on your account. We do understand you were presented with treatment plan that showed coverage for the night guard, but you must understand that all though we do our best to estimate insurance portions they are not a guarantee of payment. I have attached your EOB (explanation of benefits) that shows your insurance is stating it is patient responsibility. 

  Kind Regards

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23250895
  
  I am rejecting this response because:

  The bill attached doesnt explain anything to me. There was a verbal contract between the office and myself that I did not owe anything. I asked multiple times and if your staff do not know how to calculate bills properly they should not be saying anything. That is a failure on your companies behalf. A simple we will send you a bill if you owe anything should be the reply. Your staff specifically told me you do not owe anything for this. Thats probably the reason the office was shut down. It was clear not run properly or ethically. 

  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 06/04/2025

  Ms. *********** we do apologize with your frustration understanding your benefit coverage. You as well received an *** stating the same regarding this procedure being denied. Insurance benefits are estimated not guaranteed. We have reached out numerous times regarding this balance. Unfortunately, patients are ultimately responsible for all financials regarding all services they receive.  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23250895
  
  I am rejecting this response because:

  I am not the one struggling to understand my insurance coverage. Your employees didnt and therefore assured me I didnt owe anything. Why would I assume professionals cant do their job properly and would be lying to me about what I owed? I asked multiple times if they were sure because the last time I checked before this it wasnt fully covered under insurance, but insurance changes things about coverage all year long and I cant predict those changes. I believed your employees when they told me. It wasnt just an estimate of zero dollars. They were clearly not doing their job and you are responsible for hiring them and everything they tell customers. So you can get the money from the person who told me I didnt owe anything because I am not paying it. A verbal contract is a verbal contract, and you are trying to lie your way out of it. 

  
  
  Sincerely,
  
  ****** **********