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Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast Dental has 174 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They overcharged for services. Demanded payment that insurance covered. Had to file a grievance with insurance company, they found in favor of my case. Coast dental was to issue refund. Gave coast dental all information required for refund. It has been four weeks, have left messages, no response.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 11, 2022/08/15) */
      Please accept this as Coast's response to Mr. **** complaint. The refund is in queue to be processed. We will send confirmation when completed. We apologize for the delay in resolving this matter. Thank you for your patience and understanding .


      Consumer Response /* (3000, 13, 2022/08/18) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      still no contact or refund from coast dental. had to have insurance company call them.

      Business Response /* (4000, 28, 2022/09/01) */
      The refund was completed on 8/19/22. Refund total $159.00. . We apologize for the delay in processing of the refund. We do appreciate his loyalty and truly regret his recent experience related to getting this refund. We hope this event will not deter him from using Coast Dental Services in the future. Thank you

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen as a new patient in April of 2021. We decided to get dentures. I wasn't called back until March of 2022. I've done my fittings and my last appointment was on May 10th, 2022. I have still not received a call to come back in to get my dentures. I've called the office 9 times and left messages 9 times and still have not gotten a call back from the office.
      Coast Dental
      E. Mahan Dr
      Tallahassee, FL

      My name is **** ********
      **************
      ************

      Business Response

      Date: 08/18/2022

      Business Response /* (1000, 12, 2022/08/16) */
      In efforts to resolve this, the office called Ms. ******** but there was no answer. The office left a voicemail message stating the appointment is scheduled for 8/18/2022 at 3:50pm. The office will follow up to confirm. Thank you

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was first going here and had no issues I was suppose to see the dentist about a year ago and they said I would see her next visit no problem. Next visit in march or April they said the docotor was to busy so they are going to give me a Telehealth visit. I was ******, how can a doctor see anything in your mouth, he can't. I demanded a discount on my visit which they did not give. They told me they would reschedule me a visit next time with the doctor. Now we are in July and I'm here for the visit and cleaning and to my surprise they said the doctor is to busy because they are short staffed. I deem red some sort of compensation. These people keep wasting my time and now I have not actually seen the doctor in over a year. The office manager said it was out of her control I told her it would have been nice if you at least called, but no one did.

    • Initial Complaint

      Date:07/13/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Coast Dental in Lawrenceville GA on May 25, 2022. They pushed a bunch of services on me and told me i had a bunch of issues that weren't necessary. I informed them i just had a preemie and is currently providing breast milk to the NICU and breast feeding once daily during my visits. They still went ahead and locked me into a contract letting me know all services can still be done. When i was with the hygienist i noticed that all work was not done. She then informed me that i can't receive all that because i'm breastfeeding and they should cancel the remaining amount. I am still awaiting my refund. Kristina B. the manager is a liar and has been going around me acting like she is trying to resolve the issue. she told me today that she called ****** which ****** confirmed she has not. She also lied about denying my request for cancellation from ****** and also about sending emails to them, amongst many other lies. However, she did send an email twice back to back when i was in office with her with the wrong information on purpose, then printed the right information and give to me. She also denied ******* request on numerous occasion to cancel/adjust my loan amount. As of today they owe me and i have been paying for services i have not received. I need this issue resolved and i need Kristina B. fired. She is a liar and a thief and very incompetent to do her job. She has been running up my blood pressure and has been causing me a lot of distress. The company my loan is with is ******, they have tried to help me but can't do so without Coast Dental part which they refuse to do. My account number with ****** and Coast Dental is **********. Paid 166.24 down, they took 120.64, loan 1,412.99. I called ****** and they told me the Coast Dental doesn't want to repay them and that is why they are doing this to me. It is very unethical. I desperately need this issue resolved, I have tried numerous times on my own and have reached nowhere. So here i am.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 10, 2022/08/15) */
      Please accept this as Coast's response to Ms. **** complaint. The unused portion of Ms. **** Sunbit loan was resolved on 8/4/2022. We apologize for the delay in processing your request. Please close as resolved. Thank you

    Coast Dental is NOT a BBB Accredited Business.

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