Dentist
Coast DentalThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 417 total complaints in the last 3 years.
- 125 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a membership in Coast Dentals Smile-Plus program. Before any services were rendered and within the first few days after paying $499, I was told I didnt qualify for that service, so I requested a refund. No services were rendered by Coast Dental so I assumed it would be a quick refund to my credit card. That was back on September 19th and we are now in December. I have called on numerous occasions leaving messages and speaking directly to the office staff. I am told they will get me the refund but I havent seen it posted to my credit card yet. I have already paid the credit card since the charge was back in September. I need the refund as I cannot absorb a $499 charge and go forward to pay additional charges to Coast Dental. I can understand having to maybe wait 30 days but we are at 11 weeks since I requested the refund. I would just like to have back the $499 paid for a service I never used. My budget is very limited as my husband and I live basically on Social Secuity.Business Response
Date: 12/05/2023
Hello, can you please provide HIPAA released signed by Mr. Borodack? Thank you.Customer Answer
Date: 12/06/2023
See AttachedBusiness Response
Date: 12/06/2023
Thank you. We have confirmed patient release has been signed by *******************. A review of the account reflects that the office did submit a request to adjust the discount plan and complete refund but was missing important information to complete. We have now obtained and received approval by the field managers and currently pending processing. A request to expedite the refund has been submitted. As soon as I have received the receipt I will follow up. Thank you.Customer Answer
Date: 12/18/2023
Complaint: 20959972
I am rejecting this response because:I didnt realize that I was supposed to respond about my complaint. I have not received a refund on my credit card yet. We are now at 90 days since they took my money. Please advise me about how I should proceed.
Thank you,
*********************************Business Response
Date: 12/18/2023
Our refund process is 6-8 weeks and currently pending processing. As soon as I am provided with the refund receipt, I will get that to you. Thank you.Customer Answer
Date: 12/18/2023
Complaint: 20959972
I am rejecting this response because: I have already waited 3 months. It is unacceptable for me to have to wait another 6-8 weeks. My refund should have been received as soon as they received the complaint. The refund is for $499 and I need the money. I have needed it since September. This refund policy is totally unacceptable. I want this refund before the end of the year!
Sincerely,
*********************************Initial Complaint
Date:12/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/20/23 Account # ********** I was told my Humana was accepted at your practice. The dentist was not at the time and I was not told this. This is why the claim was denied. This is bait and switch. I want the $22.00 bill retracted.Business Response
Date: 12/06/2023
Can you please provide the signed HIPPA form.Initial Complaint
Date:12/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged nearly $400 for a cleaning and some peroxide gel with insurance. I paid for an agreed upon price up front in August before I left and now I am getting an email and a text message every day saying I owe another $200 on top of the agreed upon amount.No one answers the phone at the office. I called, not even joking, 12 times today. I finally was able to get someone from a call center for appointments to answer and had billing call me. They also don't return calls if you leave a message or emails or texts.Business Response
Date: 12/06/2023
Patient Balance is coming from services that were not covered by his insurance once the claim was paid. Patient was present with a "Proposed Treatment" that he signed stating that he understood that he it was only an estimate.Initial Complaint
Date:12/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i went to my wifes dentist. I was seen by ****************. She discussed with me about getting new partials. In April she said i needed a root canal. She did the work. After that she started the partial prcedure. She assured me that this was all covered by my insurnance. Because i had $2000 and a **** heath **** of $1000.00. In the documents i received she called the insurance company and knew i did not have enough for both sets but yet she proceeded anyway and never notified me until August when i went to pick them up. At that time her office asked for a $900 plus extra. I did not have that money and i dont believe i owe because she did not handle this the correct way with the insurance company. I already had partials and the bottom ones did not need to be replaced but she told e this was all included in the price she quoted.Business Response
Date: 12/11/2023
No HIPPA on file to properly discuss and refute complaint.Customer Answer
Date: 12/19/2023
Complaint: 20947983
I am rejecting this response because:
Sincerely,
************************Customer Answer
Date: 12/29/2023
Please see attached signed release.Business Response
Date: 01/04/2024
************, we would like to express our sincere apology for any miscommunication. Unfortunately, you did receive services that exceeded your allowable benefits for this year which would result in your financial responsibility. The office did explain to you on two separate occasions as noted in your account that indeed you had a balance due. We did deliver the partials to you in good faith with the understanding you would resolve your balance once we resubmitted the claim at your request for you knowing it would be denied due to your **** We do have a signed treatment plan reflecting your balance due.Though we sympathize with your confusion about your benefits maximums we did provide a service for you with your consent. Insurances are estimated portions not a guarantee of payments. Patients are ultimately responsible for any remaining balances the insurance does not pay. We kindly ask that you please resolve your balance with our office.
Respectfully
Customer Answer
Date: 01/10/2024
Complaint: 20947983
I am rejecting this response because:
Sincerely,
************************Initial Complaint
Date:12/01/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unethical practice. Bill is for a non emergency visit to quote service, no procedure was performed. Charges not covered by insurance should be disclosed to all patients in advanced. The clinic is unresponsive.Business Response
Date: 12/12/2023
I have attached supporting documents showing the patient was aware of services and signed the consent forms. The patient did receive services that are her responsibility.Customer Answer
Date: 12/12/2023
Complaint: 20939875
I am rejecting this response because:Turn to Page 2, what it's circled in red is the core reason for this disagreement. Under false pretenses the clinic ran tests which the clinic described was covered by insurance. What is the insurance claim number? The clinic had knowledge of the insurance carrier in advance, the clinic is aware of what is standard coverage for a preliminary visit. The patient will not be liable for a balance not previously disclosed and described as their obligation.
Sincerely,
*************************Business Response
Date: 12/14/2023
The patient signed the Treatment Plan. There is a Disclaimer and the bottom that states. The Subtotal represented in the Insurance column is only an estimate of coverage. The guarantor on the account is responsible for all the treatment and fees not covered by the insurance.Customer Answer
Date: 12/14/2023
Complaint: 20939875
I am rejecting this response because:The clinic acted with malice intention. The clinic was aware that those charges were not covered by insurance prior to performing them and knowingly proceeded anyway. It's an unethical code of conduct, all charges should be disclosed prior to performing any service and the patient should be exempt from any further charges. The clinic failed to respond to my inquiry to provide the insurance claim number used to process billing.
Sincerely,
*************************Initial Complaint
Date:11/30/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2022 I WENT TO COAST DENTAL FOR MY IMPLANT BRIDGES TOP AND BOTTOM. BEFORE YOU CAN HAVE THEM PLACED, YOU HAVE TO PAY IN FULL. I PAID $3,000-$4,000 IN CASH FOR THIS SERVICE. FOR THE PAST TWO YEARS, THEY KEEP BILLING ME FOR $1.098 SAYING I HAVE A BALANCE. I'VE SPOKEN TO THE BILLING COORDINATOR NUMEROUS TIMES AND WAS INFORMED I DON'T HAVE A BALANCE. ONCE AGAIN, YOU CAN NOT HAVE YOUR BRIDGES OR PARTIALS PLACED UNLESS IT'S PAID IN FULL. IT'S GOING ON 2 YEARS AND I STILL KEEP GETTING A BILL.Business Response
Date: 12/13/2023
Please accept this as Coast's response to ***************. The district manager has attempted to contact to help resolve the complaint, as this time we have been unsuccessful in reaching ***************. Thank you.Customer Answer
Date: 12/13/2023
Complaint: 20935067
I am rejecting this response because:
Sincerely,
***********************Initial Complaint
Date:11/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction : October 5th, 2023 Business is continuously sending me bills with no cost break down and which are not supported by my insurance cost break down. My dental insurance has no proof of the number they are claiming I owe. The business will not pick up the phone and does not allow to leave messages. The ONE time I was able to get through to the dentist office they quickly told me the manager would return my call and hung up. I have received no calls, but I am continuously sent a bill for almost $700. There is not cost break down of my services that amounts to this number. The business wouldn't even allow for a teeth cleaning that day. There is no service I received that amounts to this number. Other than this issue, the date of service was also the worst dental experience of my life. The utensils were not cleaned. At one point a dental assistant pulled a pair of scissors out of a random drawer behind me and used them in my mouth. The dental assistant dropped the Xray tool on the floor twice and put it in my mouth. There were tears running down my face while I was in the chair and no one stopped or helped me. No one explained any service to me, but shoved papers in my face, without explanation and then continued the service. I paid at the end of the appointment and left. I have a recipe for the transaction. I have contacted my insurance about this issue. They have tried to resolve the issue on my behalf, but also cannot reach anyone. I do not know what my options are at this point. I sincerely hope no one ever goes to this dental business again.Business Response
Date: 12/20/2023
The patient's account has been adjusted.Customer Answer
Date: 12/20/2023
Complaint: 20933332
I am rejecting this response because:on the date of the visit I paid $229.44 in office and that is not reflected on the statement.
Sincerely,
*********************Business Response
Date: 12/26/2023
The patient's payment is shown on the account ledger.Customer Answer
Date: 12/27/2023
Complaint: 20933332
I am rejecting this response because: I have paid on the day of the visit, see attachment, and it is not reflected in the ledger. The business sent back the exact same document and did not attempt to adjust or reflect my already paid amount.
Sincerely,
*********************Business Response
Date: 01/05/2024
The account has been corrected. Attached is the updated account Ledger
Customer Answer
Date: 01/05/2024
Complaint: 20933332
I am rejecting this response because: ledger 1-3 showed me owing $130. When I asked the business to show the payment Ive already made of $229.44 somehow ledger 4 had me owning even more money, even when it was reflected that Ive already paid.I do not accept this. The business is constantly changing the numbers. In the office, on the day of the visit, the entire breakdown was written with my insurance factored in. I paid what was due. Why, after the fact, are there more payments to be made?
Sincerely,
*********************Business Response
Date: 01/11/2024
The patient's account is accurate. The patient was seen on the service date of 10/06/2023. The Account Ledger reflects adjustments to the patients account in the patients favor. I've also attached the consent and financial agreement signed by the patient and ***. The *** states ***** charge is patients' responsibility referring to code ****. This was adjusted off the patient's balance. The patient is also responsible for $109.00 charge per insurance. This code was also adjusted. Please see attched documents.Initial Complaint
Date:11/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 5, 2022 I went to Coast Dental at ************************************************************************* for a regular teeth cleaning. At the time I had an insurance policy in place that covers cleanings 100%. Coast Dental is in the network for this insurance company. I provided Coast Dental my insurance information, but they never filed a claim with my insurance company, and have been billing me for the cleaning for the past 2 years. I have called their customer service to get this cleared up, sent in proper documentation but nothing ever happens and they have stopped taking my calls. They just keep billing me, even after speaking to multiple representatives from Coast Dental. I have provided proof of my insurance policy, and would like Coast Dental to file a claim from this day.Business Response
Date: 11/29/2023
Please provide a copy of signed HIPAA and please provide a copy of the insurance card, front and back. Thank you.Customer Answer
Date: 12/08/2023
See AttachedBusiness Response
Date: 12/12/2023
Please accept this as Coast's response to ******************* complaint. We are sorry to hear that we did not submit your claim through the proper insurance for us to obtain payment for your services. At this time due to the amount of time passed we are no longer eligible to submit the claim due to timely filing, due to the mistake on our part we have authorized to complete an adjustment in the amount of $78.00 which brings your balance down to $0.00. Please see attached ledger with the updated adjustment. Thank you.Initial Complaint
Date:11/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tooth extracted 06/22/23, Fully covered by insurance. No deductible I was charged *****. Plus removal of bone section. The tooth popped out, no surgery, no removal of any " bone" other than the tooth. No sutures, nothing but a tooth came out of my mouth. Was told no charge when I left the office. I don't see any charges on my dental insurance. I have tried multiple times to contact them, by phone, by email and lastly via ***** Not a single communication back. Now they have placed me in collections. I have an over 800 credit score. I am not paying for something I do not owe. Possibly they billed the wrong insurance as I had a second that lapsed the day before the procedure. But I will never know since they refuse to return any communication. I would like you to contact you and have them contact me, or have them resolve this issue. I have tried every method. The local office does not handle any billing. The office I had the procedure done is located W ***********************************************Business Response
Date: 12/06/2023
office has reached out to patient regarding balance on account. Office is awaiting patient to return call.Initial Complaint
Date:11/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son, ***********************, had an annual dental exam in August 2023 with Coast Dental, ********** office. .His insurance was not properly billed and he paid most of the charges out of pocket. When I called, I was told that the claim will be re-submitted and I will receive a refund. According to my insurance, the bill was paid and now Cost Dental owes us refund. Paid out of pocket amount is $432.63 According to the insurance, we are to pay only $229 Refund amount is $203.63 I need assistance with collecting the refund. The office never calls back I have emailed them , left several messages. If you call the office, they say to call billing. If you call billing, they have a answering machine where the voice mail box is full. Called customer service representatives at least 8 times. They promise to deliver a message, but no result. I have no choice to file the complaint at this point . I used FLEX spending account, therefore funds need to be returned back this fiscal year, overwise I will loose them.Thank you very much for your assistance in this matter. I am attaching receipts for the servide and a claim summary from our dental imsurance. Let me know if you need anything else.Business Response
Date: 11/27/2023
Hello, we do not have consent from the patient to provide medical or dental information to anyone else but themselves. Patient would need to sign paperwork at the office providing their consent for us to speak with ****. Thank you.Customer Answer
Date: 11/27/2023
Please see attached HIPAA form signed by my son.
Thank you.
Business Response
Date: 12/13/2023
Please accept this as Coast's response to ******************** In order to abide my HIPAA laws, the patient will need to go into the office and sign a patient authorization to release info (for his mom) before we are eligible to provide any further information. At this time, the form has not been completed. Thank you.Customer Answer
Date: 12/14/2023
the HIPPA form has been completed in the ********** Coast Dental officeBusiness Response
Date: 12/19/2023
Upon review of the requested documents, the incorrect process was completed. There is a specific form that is required to be filled out, the office has sent the form to the patient to fill out and return. Once we have a valid completed form to release patient information then we can move forward. Thanks.Customer Answer
Date: 12/22/2023
Complaint: 20913574
********** Coast Dental office requested a form to be completed. The form has been completed and emailed.
*************************Business Response
Date: 01/04/2024
Please accept this as Coast's response to this complaint. We spoke with the patient directly regarding the refund, we were informed that he would contact us once back in the country. Once we have all the information needed to complete the refund we can proceed. Thank you.Business Response
Date: 01/04/2024
Please accept this as Coast's response to this complaint. We spoke with the patient directly regarding the refund, we were informed that he would contact us once back in the country. Once we have all the information needed to complete the refund we can proceed. Thank you.Customer Answer
Date: 01/04/2024
Complaint: 20913574
I will provide the card number I used for the payment on Jan 9th once I get back to the country. I don't have it with me.Once I get the refund , I will accept the response and close the case.
Sincerely,
*************************
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