Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Dental

  5706 Benjamin Center Dr STE 103 Tampa, FL 33634-5262

• 

  Coast Dental

  26831 S Tamiami Trl Unit 48 Bonita Springs, FL 34134-7828

• 

  Coast Dental

  4388 Thomasson Dr Naples, FL 34112-6767

• 

  Coast Dental

  1115 62nd Ave N Ste A Saint Petersburg, FL 33702-7400

• 

  Coast Dental

  13401 Summerlin Rd Ste 8 Fort Myers, FL 33919-6593

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I went to this dental practice and had services done on 10/9/24, 10/10/24, and 11/13/24. As of 2/6/25, my insurance company has still not received my claims for any of the work that was done or the pre-authorization that was supposed to be done. The dental office has advised me to get a new dentist because of this, and I told them that since they not only did not use the correct fee schedule, and that they charged for items that are covered under the insurance, that they need to reimburse us for the charges. Since this is now going on 6 months, I am requesting a 100% refund for both myself and **** ********. I have been requesting callbacks, from the district manager and this request was made multiple times, the latest two being on 1/27/25 and 2/6/25. It should not take almost 6 months to get a pre-authorization. ****** has stated that they have not received anything but the same claim from 11/13/24 four times and that you all were advised to reprice this. None of the claims received were complete, so none of them could be paid out.

  Business Response

  Date: 02/19/2025

  At this time, the office is working with the patient's insurance to resolve complaint. A verification of fees and contract is being completed. Once we have further information we will follow up. Thank you. 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22908912
  
  I am rejecting this response because:

   

  as of 2/19/2025, I have not heard back from the District Manager for the Coast Dental, and no refund of the extra charges has been refunded yet.  In addition, the District Manager was supposed to set us up with their other location in ******* due to disagreements with the manager in ***************   I would still like this to happen, so please get back to us at your earliest convenience.  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/03/2025

  At this time the office and district manager are working to resolve the claim issue with the accounts in question, currently there is no additional information I can provide. Thank you. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22908912
  
  I am rejecting this response because:

  Yes, the office and district manager are working to help me, but they have not resolved the issue yet, so I am unable to accept the response.   I am still waiting on the refunds that are due as well, as confirmation of which practice I will need to go to for the next appointment. 

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/22/2025

  Please accept this as Coast's response to this complaint. The district manager has handled this complaint and has fully discussed with Mr. ******* regarding his requested refund and alterative location option. Thank you. 

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 22908912
  
  I am rejecting this response because:

  The District Manager has stated that they were going to REFUND the over-charged amounts, and to date, we still have not received any refund.   The four claims that were done for both my partner and myself were not done using the correct network fee schedule, as this was an insurance plan, and they overcharged us on all four invoices.   

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/24/2025

  Please provide explanation of benefits from your insurance which confirms payment to Coast for the services you have received. At this time, we do not reflect any payment from your insurance. Without payment from your insurance, we are unable to move forward with any requested refunds. Thanks. 

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 22908912
  
  I am rejecting this response because:
  

  The EoB has stated and your district manager has contacted Humana about this and found that you all did not use the correct fee schedules that were required to be used.   Some items that you said were not covered were covered or were to be at no charge from ourselves (the client).   In addition, Humana still has not as of the last time that I checked with them, received all of the claims from Coast Dental, so there has not been an EoB available for those since you didn't submit the claims in the first place.  

   

  Please submit all 4 x claims for both ***** ******* and **** ******** to Humana DHMO plan for the EoB, and then follow the correct fee schedule.   If you do not receive a payment, that is not the fault of myself (the client), as you didn't do what you were supposed to do.   As of 4/24/2025, some of these claims are over 6 months late being submitted.  You already know that the cleaning that you charged $298.00 each were supposed to be billed at $60 each.   The panoramic x-ray that were charged $17.50 was supposed to be billed at $0.00 per Humana.   Due to the age of these claims and your non-payment / refund, you need to handle this immediately or we may have to go to the Department of Insurance / Professional Regulations Division.  

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/24/2025

  At this time without documentation from your plan stating that we incorrectly billed you or that they paid for said services, we are unable to move forward with any adjustments or refunds. I have included the *** we have been provided by your insurance as well as a copy of the ledger. Due to unable to come to an agreement, please reach out to your insurance to submit a grievance so we can properly work with your insurance for clarification. Thank you. 

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 22908912
  
  I am rejecting this response because:

  You are not even reading the actual EoB.   On the EoB, it says that the code mx is next to the procedures and those are supposed to be charged based on the *** NETWORK FEE SCHEDULE for HUMANA.   You are not allowed to charge the full price.   You would be charging that if the procedure was done by a specialist, but in this case, the procedure was done by a hygenist, and not a specialist, therefore, it should of been charged at $60 each for myself and Jean's as well as you charged for the pano x-rays, when the insurance specifically states that they are covered with no cost.   Unfortunately, you never submitted all of the claims to Humana, so I do not have all of those to even reference or provide, but when I call, they tell me what the correct patient responsibility is from the claims department.   By my doing this complaint, this could cause you to be delisted as an in-network provider with ******, and I will still be starting that procedure unless you process the refunds correctly.   

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive dentures that did not fit. I returned them three times to have them adjusted and nothing worked. The dentist do not lineup in my mouth properly. I call my insurance companyand they stated that I would have to do an appeal. I talk to Coast dental about the situation and was told there was nothing they could do if I dont get a refund I will have to pay for dentures myself Im on a fixed income. I cannot afford it. Self-esteem has dropped. Dont smile anymore not eating properly and need some help.

  Business Response

  Date: 02/10/2025

  Please accept this as Coast's response to this complaint. The office has been informed of this complaint and has attempted to reach you to discuss as well as bring you in for an evaluation. The office explained they left a voicemail requesting you to return their call. You can reach them at **************, selecting option 3. No further action will be taken until you have been evaluated and discussed with the office. Thank you. 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coast Dental office at ************************************************* is claiming an outstanding balance. My records show that Coast Dental has already been paid. I have made multiple calls to try and confirm what the charges are for and have not been able to get a response. I have received multiple promises that they will call back, none of which have they followed through on. The company is now ignoring and refusing to answer phone calls. I cannot leave a message as they have demonstrated multiple times that they will make no efforts to respond.

  Business Response

  Date: 02/17/2025

  Please provide signed *****. Thanks. 

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a REGULAR CLEANING. I have insurance. They somehow switched it that I needed a deep cleaning although they didnt even do a deep cleaning. No doctor on site either. They charged me an additional $300 which was a scam and now are trying to say I owe them $70. ********* ever getting my business or the $70. You are the biggest scammers and should be ashamed of yourself. I have called and the office is closed meanwhile its a week day. Youre a disgusting business and a disgusting establishment that should be closed for what you scam people. My cleaning should be free PER YEAR and you tried to scam to get money out of it and werent even honest that their is no doctor in the premise. DIS *** ****. This should be refunded for fully scamming me out of $300.

  Business Response

  Date: 02/19/2025

  Please provide signed *****. Thank you. 

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance initially denied a claim for dental services rendered on 06/22/23 due to wrong billing code used by this office. I paid $836.00 to Coast Dental for the denied services and pursued the issue with my insurance company. Humana reversed their decision on 08/19/24 and paid $836.00 to Coast Dental. Since I had already paid Cost Dental $836.00, a refund was owed to me for the same amount. I have been chasing Coast Dental since 08/2024 to get my money back. I was told at one point that a Refund Request was in progress, Refund #******, but I have yet to receive my refund. I have been calling their main office at ************ almost every day and leaving message since no one ever answers the phone there at any extension. This is the worse experience I have had with a business from services provided at their office to now looking for a refund for six months.

  Business Response

  Date: 02/12/2025

  Please provide signed *****. We show this refund has been processed, once HIPAA has been provided, we can provide the receipt. Thank you.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to Coast Dental on June 14, 2023 to have work done. After Coast Dental obtained my insurance information, I was informed that the bill would not be covered by my insurance. Coast Dental suggested I use a Sunbit credit card issued by them to cover the charges. The total amount for the bill was $1,009. My monthly payment to ****** was $******** suggested, I contacted Coast Dental and asked them to submit a claim. They finally submitted the claim and Delta confirmed that Coast Dental had in fact submitted the claim. After receiving the claim, *************** said I was responsible for only $487.21, not the $1,009 originally charged to me.When I returned to Coast Dental for the follow up, I was given no treatment but it was recommended that I get a root canal done. Again, it was confirmed that the current visit had no charge since it was a follow up to the June 14, 2023 appointment.I contacted ****** to tell them that I was only responsible for $487.21 for the June 14, 2023 visit as per ***************. At that time, ****** informed me that only Coast Dental can dismiss any part of the bill. I explained that I did not want to continue overpaying for the bill and wait for my funds to be reimbursed to me. ****** suggested that I do a forbearance with them while Coast Dental does their investigation.Although I confirmed with ****** that I had my portion paid, Coast Dental continued to harass me about still owing $460 and threatening to report my account to a credit agency. ****** continued to make attempts to contact Coast Dental with no response from Coast Dental. I then started to get an additional bill for $400 although Ive had no other treatment done. I am assuming this new amount is the follow up appointment that I was promised had no charge. However, I then began receiving a new additional bill for $200. Please help me resolve this matter.

  Business Response

  Date: 02/10/2025

  Please provide signed *****. Thanks. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15, 2024, I was to be seen due to a tooth ache. Being a new patient, they took several x-rays to show area(s) that needed attention. Dr. ****** ******* DMD concluded that a root canal was needed due to the amount of pain I was experiencing and from the x-rays. They stated that the charges would be $828 and couldn't proceed until payment had been received. The full payment was given and the procedure started to take place. I was uninformed that I had an infection in that tooth, yet, Dr. ******* continued despite the severe pain. Pleading for her to stop, she still continued trying to rush the procedure due to the office closing soon for the day. It took tears streaming down my face, and pushing her hands from my mouth to get her to stop. She then stated that she's unable to do the procedure and gave me a referral to an endodontist. Dr. ******* stated that I would only be charged $50 for my co-pay and that I would receive the remainder within 5-10 business days. I was given a prescription of antibiotics for the infection, which should've been given prior to trying to do a root ******** the time I was able to make the appointment, November 13th, my refund had still not been received. Due to there was now not enough funds to cover this procedure, I had to apply for credit before this office could ********** is now January 23, 2025, and I have still yet to receive my refund of $778. I've been back to Coast Dental twice to inquire why it has not yet been processed. Office manager ***** (who has since left that office), printed out an "Account History Report" for my records. I uploaded that document and filed a claim with ********** in hopes they could retrieve my money. I also asked them to look through my account to also verify that $778 had or had not been received. They also confirmed that it had not. This has impacted my finances greatly and continues to do so as well as my mental health. No one should have to endure what I've been through with Coast D.

  Business Response

  Date: 01/29/2025

  Please provide signed *****. Thank you. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22849149
  
  I am rejecting this response because: See attached. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 01/31/2025

  Please accept this as Coast's response to Ms. ***** Upon investigating this refund issue, we found that the refund had been processed on 12/13/24, you will see the attached refund receipt, however after checking for confirmation of the processing, it was found that the bank canceled and reversed this refund. Our refunds team is working diligently with our bank to resolve, and I have been informed that this refund is set to be re-processed this week. Please allow some more time for the refund to reflect in your bank. We apologize for the delay and are working to resolve this refund issue as soon as we can. Thank you. 

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Coast Dental to get a new set of dentures from day one they were ******* me to get them completed by December 23rd because they were closing their office on the last day they tried to fit them in a hurry and they are still not correct The tops are beautiful but the bottoms I am unable at all to wear they keep falling out they're keep affecting my teeth and my gums I've called over a hundred times to the main office in ***** I went to the office in ***** and they are closed I've called customer service and left over a hundred messages I disputed it with my credit card Care Credit and they found me in fault and nobody will help me I can't reach anybody in customer service nor billing or anywhere how do you charge me $1,800 and the job is not complete All I want is the job to be complete or refund my money That's all I'm asking

  Business Response

  Date: 01/24/2025

  Please provide signed HIPAA. 

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment 12/06/2023 for new dentures . The dentist wanted to look in my mouth to see if I could get implants . I said no but she cajoled me into letting her look ; when she sweetly asked just let me take a peek ! . Then she said that the oral surgeon would look at results . I objected , but ignored . When I checked out I was charged $ ****** . I asked about my insurance and I was told that it didnt pay for this ( exam , procedure ? ) . I paid with my credit card . My thought was , go with the flow ; then straighten things out when I have papers in hand , so I know what I am talking about . When I get a final bill , every line of the bill for eight visits has the same date . I figure some part of the bill was for the implant exam an exray . There are Service Codes on the bill that I had no idea what they meant . I called two times to find what the codes meant ; so I could prove my point , but nobody knows what the codes mean . On 5/31/24 @2:46 , I call and they are busy . They will call me back . On 6/10/24 I go to ****** and get a money order for the bill total of $****** . On 6/24/24 @2:18 , I call and they are busy. They will call me back . On 7/02/24 , I stop at office and I am told that they need time to study my bill . They will call me back tomorrow . I get no call . On 7/05/24 , I stop at office and another lady says that she will call me back soon . On 7/26/24 , I call **************** and talk with ****** then , *** ; who connects with Coast Dental for a three-way phone call . I t is decided that **** will send information on my bill to *** . *** calls from ****** , asking if I had heard anything from Coast Dental . On 8/14/24 @3:54 I talked with Coast and put on hold 19 min. and disconnected. I went to ****** and cashed the money order for $ ****** and got one for $470.49 . On 8/16/24 , I stopped at office , nobody could understand **** and paid with credit card . On 9/3/24 , I filed Grievance # ****-491-326-200 with Humana Ins. .

  Business Response

  Date: 01/29/2025

  Please provide signed *****. Thank you. 

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am due a refund and am being ignored by Coast Dental. I paid an amount by credit card on 2/14/24 for a procedure done on 2/27/24. It took Coast Dental over 10 months to get the billing correct with my insurance company. The result is I paid more than the insurance allowed. I have visited the local office (***********, **) well over 1 dozen times in the past 6 months trying to resolve this. Approximately 1 month ago, I was told that payment was received and that I needed to contact the **************** for a refund. They provided me with the number ************. I have called consistently over the past month and have left numerous messages with Patient Assistance and Billing. NO ONE HAS RETURNED MY CALL. I visited the local office again today and was told there is absolutely nothing they can do. I asked for the manager and was told they were not available and if they were they wouldn't be able to help me, only corporate can help. I asked if there was someone they could call at Corporate, and was told she couldn't do that because she would get in trouble. I am beyond frustrated and would like a resolution quickly.

  Business Response

  Date: 01/29/2025

  Please provide signed *****. Thank you