Business Profile

Financial Services

Amscot Corporation

Headquarters

Complaints

This profile includes complaints for Amscot Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/21/2025 $553.00 ($53 is the finance charge)I took out a payday loan only to realize I didnt need it. In good faith, I returned the money less than ************************************************* a finance charge of $53 per their policy. Its stated on the pamphlet they give you with the money. I have disputed this with the branch and corporate. I have been a loyal customer for many years and they cant give me the courtesy of honoring this policy. Even the cashier agreed I shouldnt have to pay this fee. I think its unfair practice from a greedy company. ****** learned.
Business Response
Date: 07/09/2025
July 9, 2025
Via Web Form

Better Business Bureau

Re:      Case Number ********; ******* *******

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ******* ******* (Mr. ********* We thank you for bringing this matter to our attention. It does not appear that there was any error on Amscots part.

Mr. ******* applied for a cash advance on June 20, 2025, and executed a Cash Advance Agreement (Agreement) in exchange for the funds requested. Mr. ******* subsequently returned the following day, June 21, 2025, and repaid the cash advance.

All customers have the right to rescind the transaction at no cost by returning the full amount in cash prior to the end of the following business day. There is no record of ********** requesting to rescind the transaction as opposed to repay it in full early. Regardless, as a matter of customer service, ******************** has informed ********** that he will be refunded the transaction fee.

Amscot apologizes for any inconvenience Mr. ******* experienced as a result of any misunderstanding when he repaid. Amscot has spoken with Mr. ******* and offered to refund the transaction fee as indicated above, and he has confirmed that this is acceptable to him. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and Customer Care
Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:06/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 27, 2025, I visited the Amscot branch on ******************************************************************** seeking a short-term cash advance due to an urgent situation. I had lost my wallet and work phone in an **** and needed immediate funds for the weekend. This was my first time using payday advance services, and I came fully qualified.I provided:Valid government-issued ******* statements showing over $20,000/month in deposits ADP paystubs reflecting a base salary exceeding $200,000/year A clear statement that I would repay the full amount plus fees on the following business day Despite this, I was left waiting for over an hour while other customers were approved within minutes. I was interrogated unnecessarily, and ultimately denied without valid explanation.Just days earlier, my assistant who works at the same company, earns less than half of what I do, and is Puerto Rican and darker-skinned was approved in under 10 minutes at this same branch. The only meaningful difference between us was appearance.This experience was not just inconvenient it was discriminatory. I was treated unfairly and publicly humiliated despite my financial qualifications. Amscot claims to serve people in emergencies, yet denied service to someone fully qualified while approving others with fewer resources.I have preserved photographic evidence of the employee who handled my case and am prepared to submit all documentation and testimony required for formal review.
Business Response
Date: 06/30/2025
June 30, 2025
Via Web Form

Better Business Bureau

Re:       Case Number ********; **** *******

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of Mr. **** ******* (Mr. ********* We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

Mr. ******* applied for a cash advance on June 27, 2025. After reviewing the documents provided by *********** it was found that they did not meet the requirements, which are applied consistently to all consumers at the outset, to receive an Amscot cash advance. In full transparency, an adverse action notice with an explanation of the reason the transaction could not be completed was provided to Mr. ******* at that time.

The ability to obtain a cash advance is not guaranteed prior to applying in branch as certain conditions apply. Amscot uses neutral and automated underwriting process to determine a consumers eligibility during the application process. Furthermore,Amscot is committed to providing fair and equal credit opportunities to all qualified applicants and does not discriminate in any aspect of the credit transaction on any prohibited bases under the Equal Credit Opportunity Act.

Amscot contacted ********** to attempt to assist him, and he indicated he was able to successfully resolve his immediate financial need. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors, General Counsel/Chief Compliance Officer,Vice President of *************** and *************
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used amscott off and on fir a few years for check cashing purpose i an currently without a bank and have been cashing checks at amscott i am surprised to receive notice from them pertaining to a check was cashed i have never ever had a issue like this and embarrass and need to speak with someone immediately regarding this issue i am facing extremely financial hardships i have been unemployed due to an injury just re-injured an ankle i had surgery on and currently in therapy treating for it i am actually waiting got a check to come via mail so can i cash it to catch up on my bills i now fear i won't be able to cash the check when i receive the amscott i got the people are nice and polite the fees are a burden sometimes because i could use every dollar i have but i am hoping to open a bank account soon i have no transportation to go into the store to speak with someone .
Business Response
Date: 06/16/2025
June
16, 2025
Via Web Form

Better Business
Bureau

Re:
Case Number 23467051; Colby Smith

To Whom It May Concern:

Amscot
is in receipt of the consumer complaint of Colby Smith (“Ms. Smith”). We thank
you for bringing this matter to our attention. Upon careful review of this
matter, however, there does not appear to have been any error on Amscot’s part.

Ms. Smith presented two
checks from Square Trade dated May 14, 2025, for cashing on June 1, 2025.
Amscot cashed the checks in good faith and provided Ms. Smith with cash. Both
checks later returned due to a Stop Payment.

Records indicate that Amscot attempted to contact Ms.
Smith on three occasions in June but was unable to reach her at the phone
numbers she provided.

Amscot again reached out to Ms. Smith at the number
provided in her BBB complaint and was able to speak with her. Amscot has agreed
to waive the return items fees for Ms. Smith as a matter of customer service
and Ms. Smith has agreed to repay Amscot with a check she states she will be
receiving soon. Thank you for bringing this matter to our attention. We
trust that this response adequately addresses this matter. If you have
any further concerns, please do not hesitate to contact us.


Sincerely,


Amscot Legal Department

cc:       Board of Directors,
General Counsel/Chief Compliance Officer, Vice President of Human Resources and
Customer Care
Customer Answer
Date: 06/26/2025

Complaint: 23467051

I am rejecting this response because: i have spent over two hours on the phone regarding this issue within this complaint i talked to a person name jim conners ans a supervisor by name maria both encouraged me to go to the store to cash a check to pay the balance that occured from the returned check both times they refused to cash the check amscott is a terrible company that has treated me very unfair i was lied to and said i was not banned etc and there shouldn't be an issue cashing future checks which was a lie i am being penalized for $46 i have cashed multiple checks an never had an issue i explained to a to the store supervisor showed emails and provided an attorney phone number to verify the check i desperately needed cashed they even called the attorney in front of me and questioned him about the check only to refuse to cash the check again so clearly i am being targeted i have been in amscottbat a different location heard the teller tell a customer about a returned check and they allowed the customer to cash the check and pay what was owed i explained i will lose my property tomorrow and i had to borrow money come for a second time after asking for a ride the first time owing money to two different people and after being told to go to the location twice i am now stranded and have to find a way home somehow i talked to maria for an hour on june 24,2025 she encouraged me to come back into the store i told her i had no transportation i told her my financial and after asking for maria and jim they both refuse to take my calls

Sincerely,

Colby Smith
Business Response
Date: 06/30/2025
June
30, 2025
Via Web Form

Better Business
Bureau

Re:
Case Number 23467051; Colby Smith

To Whom It May Concern:

Amscot
is in receipt of the follow up to the consumer complaint submitted by Colby
Smith (“Ms. Smith”). We thank you for bringing this matter to our
attention. Upon careful review of this matter, however, there does not
appear to have been any error on Amscot’s part.

Ms. Smith presented four
checks from Square Trade for cashing on June 1, 2025. Amscot cashed the checks
in good faith and provided Ms. Smith with cash. Two of the checks later
returned due to a Stop Payment. In an effort to assist Ms. Smith, Amscot waived
the returned check fees for both checks.

Ms. Smith stated that she would make repayment upon
receipt of another check she was expecting to receive. When Ms. Smith returned
to cash this check, it did not meet Amscot’s check cashing criteria and could
not be verified despite diligent efforts on Amscot’s part. This has nothing to
do with Ms. Smith being unable to conduct business with Amscot but simply the
check presented.

Amscot regrets Ms. Smith’s financial situation but has
in no way contributed to it and in fact has made every effort to assist her. As
stated, Amscot is not able to cash the check Ms. Smith presented, however it
does not mean that she may not attempt to cash it elsewhere should she choose. Thank
you for bringing this matter to our attention. We trust that this
response adequately addresses this matter. If you have any further
concerns, please do not hesitate to contact us.


Sincerely,


Amscot Legal Department

cc:       Board of Directors,
General Counsel/Chief Compliance Officer, Vice President of Human Resources and
Customer Care
Customer Answer
Date: 06/30/2025

Complaint: 23467051

I am rejecting this response because:

Complaint: 23467051

I am rejecting this response because: the attorney talked to the branch manager and even told the manager to call back if they needed further assistance with verification anscott purposely and deliberately ignored the attorney and refuse to cash the check out of retaliation i was stranded because after explaining to maria howbthe first teller at amscott dismissed additional information she instructed me to go back in showing emails providing phones to the attorney and the settlement administrator to verify the check amscott then used multiple lies as to why i showed the manager at the amscott the emails from the attorney and settlement administrator the attorney who the manager talked was directly involved with getting me the settlement he was the person that authorized the settlement administrator to issue tge payment they have attorney number on file when i called back after being stranded with no way home literally in tears i talked to sapphire she acknowledged the attorney name and phone numbers they added his information in the system the choice to deny the check was out of retaliation and it was deliberately i explained to maria my hardships and i do not have transportation i gave her the court case number the state the lawsuit was filed the name of the settlement administrator name and phone number the attorney name and phone number the name of the settlement it didn't matter of the settlement administrator was there with me in person the results would have been the same amscott was never going to cash that check i never denied a check until the issue with the squaretade checks sapphire then told me to have the attorney change the payment method to further delay my financial hardships i will not ever go back to amscott they they can close the account jim conners and maria then intentionally denied my attempts to speak with them after i called maria thebday of several times she refused to take the call

Sincerely,

Colby Smith

Sincerely,

Colby Smith
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Um seeking a refund do to a transactions not by me on 12/2024 a **** package made for twenty dollars and a **** ride from 12/2024 for two rides both were over twenty a piece so **** owe ***** plus the package 20
Business Response
Date: 05/20/2025
May 20, 2025
Via Web Form

Better Business Bureau

Re:      Case Number ********; ******* *******

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ******* ******* (Ms. ********* We thank you for bringing this matter to our attention. Upon careful review, however, there does not appear to have been any wrongdoing on Amscots part.

It appears Ms. ******* wishes to dispute a transaction on her Azulos Card from December 2024. Ms. ******* will simply need to file a dispute regarding the transaction in question by reaching out to ********, who is the program manager of the Azulos Card.

Although only the Azulos Card distributor, Amscot did pass on Ms. ******** contact information to Netspend otherwise Ms. ******* may reach out to them at the number on the back of her card.

Amscot apologizes for any inconvenience Ms. ******* experienced as a result of any unauthorized charges on her Azulos Card. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and Customer Care
Initial Complaint
Date:04/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I currently have an account with ******************** card services the Azulo Plus green card. I currently do not have access to my money. There is a block on my account for some reason and I have tried calling customer service last night and no one will answer. I have tried for four hours today and no one would answer. I have even called Amscot corporate office twice and they just transfer me to someone else and do not help.
Business Response
Date: 04/18/2025
April 18, 2025
Via Web Form

Better Business Bureau

Re:      Case Number ********; ***** **********

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ***** ********** (Mr. ************ We thank you for bringing this matter to our attention. Upon careful review, however, there does not appear to have been any wrongdoing on Amscots part.

Mr. ********** indicated he was unable to reach Azulos Plus customer support when he had a block on his card. He added that when unable to obtain assistance from ********, who is the program manager of the *********** Card, he subsequently reached out to Amscot for assistance.

Although only the Azulos Plus Card distributor, Amscot immediately reached out to ******** to assist ************* and help him fix the issue and access his funds. Working with ******** and Mr. *********** Amscot was able to assist him in providing the required documentation necessary to clear the block on his card.

Amscot apologizes for any inconvenience Mr. ********** experienced as a result of the delay in being able to reach Netspend for a prompt resolution. Mr. ********** has indicated he was pleased with the assistance provided by Amscot and confirmed his issue has been resolved. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and *************
Initial Complaint
Date:03/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/9/24 transaction date Went to Amscot to secure a payday loan of $300. Was given an installment loan when I requested a lump sum payback. They presented me with checks to be drawn on my bank account, even though I requested a lump sum payback. I signed 3 checks for $98.20 and 1 check for $98.19 I returned to the Amscot location on 11/25/24 and paid the amount of $328 to satisfy the outstanding loan. A young man helped but was preoccupied helping someone at a different window, myself, and talking to his co-worker. He took payment & walked away with it, stopping to chat with a co-worker as well to another window with another customer.He came back & said "you're good to go". My husband then asked if he was going to give us a receipt, and he again said "you guys are good to go". My husband and I left thinking the loan was paid.3 - 4 weeks later I received a phone call from the Amscot location that said that my loan was not paid. I said I was in to pay the loan in full and paid it in full ($328) I went to the location and spoke with the manager ********* who told me that the loan was not paid and asked for my receipt. I told her that the gentleman that took the payment did not give me a receipt. She gave us the corporate phone number I called the fraud **** and spoke with **** who transferred me to *******, He told me that they don't review camera footage. We have been contacted multiple timed by Amscot both by mail and by phone saying that the loan was not paid. I offered to pay this loan again for the original amount of $328, I was then told that to satisfy the loan $417 would need to be paid. I did not pay this amount and I left the store. I would like this matter resolved by having Amscot review their cameras to see me paying in full in full in cash. The video would clearly show that I was there and paid in cash in full.The ***************** has been notified and so has the Florida State Attorney General.**** ****** ************
Business Response
Date: 03/13/2025
March 12, 2025
Via Web Form

Better Business Bureau

Re:      Case Number ********; **** ******

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of **** ****** (Ms. ******** We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

On November 9, 2024, ********* came to Amscot to complete a deferred presentment transaction. She completed the Application and was approved for two types of transactions: a single-pay cash advance and an installment cash advance. Ms. ****** opted to move forward with the installment cash advance and executed an Installment Cash Advance Agreement (Agreement) in exchange for the funds requested. Pursuant to the terms of the Agreement, Amscot deposited her checks for payment,which returned No Account and Stop Payment.

Accordingly, Amscot reached out to Ms. ****** to discuss repayment. In December 2024, ********* told Amscot that she had been to the branch on November 22, 2024, and repaid the debt in full. Ms. ****** indicated that a male employee had completed the transaction for her. Ms. ****** complaint also indicates that repayment may have been completed on November 25, 2024.

As there appears to be uncertainty about the exact repayment date, Amscot reviewed footage for both of the alleged repayment dates out of an abundance of caution. After thorough investigation, Amscot can confirm it has no record of Ms. ****** completing repayment. Furthermore, Amscot has no record of a male associate working on either of the alleged repayment dates. Finally, Amscots system generates receipts automatically when payments are processed. The receipts are retrievable and may be accessed at any Amscot location. A review of Amscots system shows no such receipt. As such, please allow this response to confirm that no payment has been received on this transaction.

Amscot is happy to reopen the investigation should ********* have additional information or evidence to support her claim that this debt has been repaid. Thank you for bringing this matter to our attention. We trust that this response adequately addresses this matter. If you have any further concerns,please do not hesitate to contact us.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and Customer Care
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into my local Amscot the first week of the New Year in an attempt to take out a payday loan. I was informed by the employee that I had an outstanding payday advance from 2011. This was the first time I had heard about this and asked for additional information about this matter. I was told that I would need to call a phone number on a piece of paper that I was handed. I called the number and was told that I owed a balance of roughly $197. I found this odd as i was told by the employee in store that I owed $300. I was also told on the phone that they supposedly contacted me back in 2019 about this alleged balance and it was noted that when they spoke to me then ( I do not remember this call at all) that I had no knowledge of it either. I asked what bank account it was under and was given a bank name that I do not have an account with. I asked for proof of my signature and or paperwork to show that I in fact initiated this transaction before I agreed to accept any responsibility. I asked what city the alleged transaction took place and was told a city in which I have never lived. I was told that "if" there was paperwork that it would be in archived files due to age and that I would have to return to my local branch and they could attempt to locate it. I have many issues with this whole scenario, i also asked for a lesser pay off option if I agreed to just pay it so that I could use the payday option and was told no. The age of the alleged transaction being almost ******************************************** a city I have never resided with a bank account I do not have. No one can provide me with proof of this transaction/my signature, and nobody seemed willing to help. The age of it alone is longer than anything that would be on my credit report. Everyone kept passing the **** and I was left frustrated and very unsatisfied. I am asking for this to be wiped from my name or at the VERY minimum take a lesser payment based off of pure age and lack of proof.
Business Response
Date: 01/15/2025
January 15, 2025
Via Web Form

Better Business Bureau

Re:      Case Number ********; ***** *******

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ***** ******* (Ms. ********* We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

Ms. ******* applied for an installment cash advance on April 30, 2011, and executed a Cash Advance Application and Cash Advance Agreement (collectively Agreement) in exchange for the funds requested. Pursuant to the terms of the Agreement, Amscot deposited Ms. ******** checks for payment which returned Not Sufficient Funds.

Records indicate that Amscot spoke to Ms. ******* on several occasions in ************************************************************************* to a branch to make a payment. Additionally, Ms. ******* contacted Amscot in January ************************************************************************************************** May 2019 where she requested information about the transaction. Regrettably, Amscot has received no payment at this time.

Amscot attempted to contact Ms. ******* to assist her and left a message. Amscot invites Ms. ******* to review a copy of the check from the transaction in question which she may do by visiting any location. Thank you for bringing this matter to our attention. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and *************
Initial Complaint
Date:12/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered amscot /azulos to get another azulos crd i was told i needed a phone to receive a code and verify my identity well i gave the girl my drivers license and i do not have a working phone with me i said is there anything ***** you can do?and there is not she said not even to verify with secret questions and if you get an answer wrong you are sent out the door or no second chances. so i believe my social security is paid and waiating but i can not access my account and i called your fraud **** or azulos fraud **** and they also cannot help so im stuck they will also not give me a balance they just say i owe the advance i say as soon as the money is through it is their policy that you pay that in cash but they willl not lift the hold so my aaccount is clearand i cant clear up my aaccount sowhat am i to do and they say they dont know thank you ***** *******
Business Response
Date: 12/02/2024
December 2, 2024
Via Web Form

Better Business Bureau

Re:      Case Number ********; ***** *******

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ***** ******* (Ms. ********* We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
           Ms. ******* recently attempted to obtain a replacement Azulos Card. Netspend,the Card Program Manager, was unable to verify Ms. ******* identity to issue a card replacement and placed a block on the card due to possible fraud. ******** attempted to contact the customer to assist her further but found her phone number to be incorrect.
To resolve this issue, Amscot invites the customer to visit any ******************** branch and bring her government issued photo identification and proof of address, such as a utility bill. Ms. ******* may also contact Netspend directly at the number on the back of her card and email the required identification documents directly to Netspend.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Additionally,Ms. ******* may contact Netspend directly at ************.

                                                                       Sincerely,

                                                                       Amscot Legal Department

cc:       Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and Customer Care
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The attached mail was forwarded from my mother's Box (Broken into) and I received it. see attachments
Business Response
Date: 11/07/2024
November 7, 2024
Via Web Form

Better Business Bureau

Re:       Case Number ********; **** ********

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of **** ******** ************** We thank you for bringing this matter to our attention. Upon careful review of this matter, however, Amscot is unable to discuss any details of the transaction with Ms. ******** pursuant to our privacy policy and requirements to safeguard consumer information.

Amscot is unable to discuss the details of another consumers transaction without the consumers express consent so we would urge *********** to provide an applicable Power of Attorney for our review if she wishes to discuss another consumers transaction.

Amscot strives to comply with all laws and regulations applicable to the operating of our business including privacy laws. We apologize for any inconvenience to Ms. ******** as a result of our compliance efforts. We hope this adequately addresses your inquiry and resolves the complaint.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:      Board of Directors and General Counsel/Chief Compliance Officer
Initial Complaint
Date:07/15/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to a check cashing place with trust that I could deposit money on a debit card and it will be safe but not only did they restrict my account without my knowledge they also keep denying valid forms of id
Business Response
Date: 07/15/2024
July 15,2024
Via Web Form

Better Business Bureau

Re:      Case Number ********; Ruqayaa Green

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of Ruaqyaa Green (**************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.

           ************** recently purchased an Azulos Card at Amscot and loaded funds. After purchase, Netspend, who is the Card Program Manager, requested additional verification of information from **************. Unfortunately, it appears that ******** was unable to verify the information they required to allow additional transactions.

           Amscots records indicate that ************** returned to a branch and was able to obtain a refund of the remaining funds on the Card. Amscot reached out to ************* to discuss her experience and will provide a refund of the monthly usage fee as a matter of customer service. ************** indicated that she was pleased with the resolution.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Additionally, ************** may contact Netspend directly at ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ***************** Counsel/Chief Compliance ******** **** President of *************** and *************

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