Business Profile
Financial Services
Amscot CorporationHeadquarters
Complaints
This profile includes complaints for Amscot Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 30 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I currently have an account with ******************** card services the Azulo Plus green card. I currently do not have access to my money. There is a block on my account for some reason and I have tried calling customer service last night and no one will answer. I have tried for four hours today and no one would answer. I have even called Amscot corporate office twice and they just transfer me to someone else and do not help.Business Response
Date: 04/18/2025
April 18, 2025
Via Web Form
Better Business Bureau
Re: Case Number ********; ***** **********
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of ***** ********** (Mr. ************ We thank you for bringing this matter to our attention. Upon careful review, however, there does not appear to have been any wrongdoing on Amscots part.
Mr. ********** indicated he was unable to reach Azulos Plus customer support when he had a block on his card. He added that when unable to obtain assistance from ********, who is the program manager of the *********** Card, he subsequently reached out to Amscot for assistance.
Although only the Azulos Plus Card distributor, Amscot immediately reached out to ******** to assist ************* and help him fix the issue and access his funds. Working with ******** and Mr. *********** Amscot was able to assist him in providing the required documentation necessary to clear the block on his card.
Amscot apologizes for any inconvenience Mr. ********** experienced as a result of the delay in being able to reach Netspend for a prompt resolution. Mr. ********** has indicated he was pleased with the assistance provided by Amscot and confirmed his issue has been resolved. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us.
Sincerely,
Amscot Legal Department
cc: Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and *************Initial Complaint
Date:03/12/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/9/24 transaction date Went to Amscot to secure a payday loan of $300. Was given an installment loan when I requested a lump sum payback. They presented me with checks to be drawn on my bank account, even though I requested a lump sum payback. I signed 3 checks for $98.20 and 1 check for $98.19 I returned to the Amscot location on 11/25/24 and paid the amount of $328 to satisfy the outstanding loan. A young man helped but was preoccupied helping someone at a different window, myself, and talking to his co-worker. He took payment & walked away with it, stopping to chat with a co-worker as well to another window with another customer.He came back & said "you're good to go". My husband then asked if he was going to give us a receipt, and he again said "you guys are good to go". My husband and I left thinking the loan was paid.3 - 4 weeks later I received a phone call from the Amscot location that said that my loan was not paid. I said I was in to pay the loan in full and paid it in full ($328) I went to the location and spoke with the manager ********* who told me that the loan was not paid and asked for my receipt. I told her that the gentleman that took the payment did not give me a receipt. She gave us the corporate phone number I called the fraud **** and spoke with **** who transferred me to *******, He told me that they don't review camera footage. We have been contacted multiple timed by Amscot both by mail and by phone saying that the loan was not paid. I offered to pay this loan again for the original amount of $328, I was then told that to satisfy the loan $417 would need to be paid. I did not pay this amount and I left the store. I would like this matter resolved by having Amscot review their cameras to see me paying in full in full in cash. The video would clearly show that I was there and paid in cash in full.The ***************** has been notified and so has the Florida State Attorney General.**** ****** ************Business Response
Date: 03/13/2025
March 12, 2025
Via Web Form
Better Business Bureau
Re: Case Number ********; **** ******
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of **** ****** (Ms. ******** We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
On November 9, 2024, ********* came to Amscot to complete a deferred presentment transaction. She completed the Application and was approved for two types of transactions: a single-pay cash advance and an installment cash advance. Ms. ****** opted to move forward with the installment cash advance and executed an Installment Cash Advance Agreement (Agreement) in exchange for the funds requested. Pursuant to the terms of the Agreement, Amscot deposited her checks for payment,which returned No Account and Stop Payment.
Accordingly, Amscot reached out to Ms. ****** to discuss repayment. In December 2024, ********* told Amscot that she had been to the branch on November 22, 2024, and repaid the debt in full. Ms. ****** indicated that a male employee had completed the transaction for her. Ms. ****** complaint also indicates that repayment may have been completed on November 25, 2024.
As there appears to be uncertainty about the exact repayment date, Amscot reviewed footage for both of the alleged repayment dates out of an abundance of caution. After thorough investigation, Amscot can confirm it has no record of Ms. ****** completing repayment. Furthermore, Amscot has no record of a male associate working on either of the alleged repayment dates. Finally, Amscots system generates receipts automatically when payments are processed. The receipts are retrievable and may be accessed at any Amscot location. A review of Amscots system shows no such receipt. As such, please allow this response to confirm that no payment has been received on this transaction.
Amscot is happy to reopen the investigation should ********* have additional information or evidence to support her claim that this debt has been repaid. Thank you for bringing this matter to our attention. We trust that this response adequately addresses this matter. If you have any further concerns,please do not hesitate to contact us.
Sincerely,
Amscot Legal Department
cc: Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and Customer CareInitial Complaint
Date:01/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into my local Amscot the first week of the New Year in an attempt to take out a payday loan. I was informed by the employee that I had an outstanding payday advance from 2011. This was the first time I had heard about this and asked for additional information about this matter. I was told that I would need to call a phone number on a piece of paper that I was handed. I called the number and was told that I owed a balance of roughly $197. I found this odd as i was told by the employee in store that I owed $300. I was also told on the phone that they supposedly contacted me back in 2019 about this alleged balance and it was noted that when they spoke to me then ( I do not remember this call at all) that I had no knowledge of it either. I asked what bank account it was under and was given a bank name that I do not have an account with. I asked for proof of my signature and or paperwork to show that I in fact initiated this transaction before I agreed to accept any responsibility. I asked what city the alleged transaction took place and was told a city in which I have never lived. I was told that "if" there was paperwork that it would be in archived files due to age and that I would have to return to my local branch and they could attempt to locate it. I have many issues with this whole scenario, i also asked for a lesser pay off option if I agreed to just pay it so that I could use the payday option and was told no. The age of the alleged transaction being almost ******************************************** a city I have never resided with a bank account I do not have. No one can provide me with proof of this transaction/my signature, and nobody seemed willing to help. The age of it alone is longer than anything that would be on my credit report. Everyone kept passing the **** and I was left frustrated and very unsatisfied. I am asking for this to be wiped from my name or at the VERY minimum take a lesser payment based off of pure age and lack of proof.Business Response
Date: 01/15/2025
January 15, 2025
Via Web Form
Better Business Bureau
Re: Case Number ********; ***** *******
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of ***** ******* (Ms. ********* We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
Ms. ******* applied for an installment cash advance on April 30, 2011, and executed a Cash Advance Application and Cash Advance Agreement (collectively Agreement) in exchange for the funds requested. Pursuant to the terms of the Agreement, Amscot deposited Ms. ******** checks for payment which returned Not Sufficient Funds.
Records indicate that Amscot spoke to Ms. ******* on several occasions in ************************************************************************* to a branch to make a payment. Additionally, Ms. ******* contacted Amscot in January ************************************************************************************************** May 2019 where she requested information about the transaction. Regrettably, Amscot has received no payment at this time.
Amscot attempted to contact Ms. ******* to assist her and left a message. Amscot invites Ms. ******* to review a copy of the check from the transaction in question which she may do by visiting any location. Thank you for bringing this matter to our attention. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us.
Sincerely,
Amscot Legal Department
cc: Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and *************Initial Complaint
Date:12/02/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered amscot /azulos to get another azulos crd i was told i needed a phone to receive a code and verify my identity well i gave the girl my drivers license and i do not have a working phone with me i said is there anything ***** you can do?and there is not she said not even to verify with secret questions and if you get an answer wrong you are sent out the door or no second chances. so i believe my social security is paid and waiating but i can not access my account and i called your fraud **** or azulos fraud **** and they also cannot help so im stuck they will also not give me a balance they just say i owe the advance i say as soon as the money is through it is their policy that you pay that in cash but they willl not lift the hold so my aaccount is clearand i cant clear up my aaccount sowhat am i to do and they say they dont know thank you ***** *******Business Response
Date: 12/02/2024
December 2, 2024
Via Web Form
Better Business Bureau
Re: Case Number ********; ***** *******
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of ***** ******* (Ms. ********* We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.Ms. ******* recently attempted to obtain a replacement Azulos Card. Netspend,the Card Program Manager, was unable to verify Ms. ******* identity to issue a card replacement and placed a block on the card due to possible fraud. ******** attempted to contact the customer to assist her further but found her phone number to be incorrect.
To resolve this issue, Amscot invites the customer to visit any ******************** branch and bring her government issued photo identification and proof of address, such as a utility bill. Ms. ******* may also contact Netspend directly at the number on the back of her card and email the required identification documents directly to Netspend.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Additionally,Ms. ******* may contact Netspend directly at ************.
Sincerely,
Amscot Legal Department
cc: Board of Directors,General Counsel/Chief Compliance Officer, Vice President of *************** and Customer CareInitial Complaint
Date:11/07/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The attached mail was forwarded from my mother's Box (Broken into) and I received it. see attachmentsBusiness Response
Date: 11/07/2024
November 7, 2024
Via Web Form
Better Business Bureau
Re: Case Number ********; **** ********
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of **** ******** ************** We thank you for bringing this matter to our attention. Upon careful review of this matter, however, Amscot is unable to discuss any details of the transaction with Ms. ******** pursuant to our privacy policy and requirements to safeguard consumer information.
Amscot is unable to discuss the details of another consumers transaction without the consumers express consent so we would urge *********** to provide an applicable Power of Attorney for our review if she wishes to discuss another consumers transaction.
Amscot strives to comply with all laws and regulations applicable to the operating of our business including privacy laws. We apologize for any inconvenience to Ms. ******** as a result of our compliance efforts. We hope this adequately addresses your inquiry and resolves the complaint.
Sincerely,
Amscot Legal Department
cc: Board of Directors and General Counsel/Chief Compliance OfficerInitial Complaint
Date:07/15/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a check cashing place with trust that I could deposit money on a debit card and it will be safe but not only did they restrict my account without my knowledge they also keep denying valid forms of idBusiness Response
Date: 07/15/2024
July 15,2024
Via Web Form
Better Business Bureau
Re: Case Number ********; Ruqayaa Green
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of Ruaqyaa Green (**************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
************** recently purchased an Azulos Card at Amscot and loaded funds. After purchase, Netspend, who is the Card Program Manager, requested additional verification of information from **************. Unfortunately, it appears that ******** was unable to verify the information they required to allow additional transactions.
Amscots records indicate that ************** returned to a branch and was able to obtain a refund of the remaining funds on the Card. Amscot reached out to ************* to discuss her experience and will provide a refund of the monthly usage fee as a matter of customer service. ************** indicated that she was pleased with the resolution.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Additionally, ************** may contact Netspend directly at ************.
Sincerely,
Amscot Legal Department
cc: ***** of ***************** Counsel/Chief Compliance ******** **** President of *************** and *************Initial Complaint
Date:07/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 29 at approximately 2:45 PM I went to an Amscot branch to get a money order for $800. I noticed the lady in front of me also purchased a money order for $800. When I approach the line, I was immediately asked for identification. Asked why I needed to and the lady in front of me did not. The lady only said the computer is asking for your **. I wasnt aware if theres any type of facial recognition or discriminatory practices going on, but I would like an explanation why I was picked out to conduct the same transaction, but they required my ** and not the ** of the lady in front of me.Business Response
Date: 07/02/2024
July 2, 2024
Via Web Form
Better Business Bureau
Re: Case Number ********; *******************************
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of ******************************* (**********************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.
Federal and State law governing anti-money laundering compliance require Amscot and other financial institutions to obtain, verify, and record information that identifies individuals who conduct certain financial tractions. Accordingly, Amscot may require customers to show valid government-issued photo ID, to provide their name, address, date of birth, a social security number,information regarding their occupation, as well as other relevant information,such as the transaction details. ****************mandated practice is prominently displayed in the lobby of each Amscot as part of Amscots Know Your Customer requirements under the Patriot Act and other regulatory laws.
Amscot strives to comply with all existing laws which govern its operations and apologizes for any inconvenience to **********************. Amscot reached out to ********************** to discuss his concern and explain the process to him. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
Sincerely,
Amscot ************************************************************* ***** of Directors and General Counsel/Chief Compliance OfficerInitial Complaint
Date:04/30/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ********************************* am reaching out in hopes of getting an issue resolved with your help. On or before October 2019 I received a few cash advances from Amscot during the pandemic. After I received my fourth loan the pandemic had impacted me financially. I struggled with keeping my arrangements because of it, at the time I owed $447.72. On or before July 2023, I went into Amscot to cash in a money order in the amount of $70. During this time I still had the balance of $447.72 owed to Amscot, with knowledge of this I still went in to cash the Money order. Amscot took out a portion of that money because of the outstanding balance owed.On March 27th 2024 I went to Amscot to cash a settlement check in the amount of *****. When doing so I paid off the balance owed in full plus the cashing fee of $172.65, leaving me with a total of $3,807.35. A few weeks later I went in to one of the Amscot branches to apply for a cash advance, according to their system, I do not qualify for a cash advance because I defaulted my payments during the pandemic. This is not fair to me as a consumer I feel this should be handled differently, *** tried to reach out to the *** of Amscot Via email, and also his assistant. I was able to speak to a manager at Amscot over the phone she wasnt able to help me at all.My reason of disqualification was not specified when I originally applied, or when I fell behind with my payment arrangements during a financial crisis. I really hope myself and Amscot can resolve this and allow me to receive a cash advance in my time of need. I am not able to receive any loans from different loan companies because of this. I will like to add the reasons that are specific in the state of *******. According to the Florida database, Amscot does not run credit checks for their cash advances, nor should they deny someone if they dont have any other loans from any other loan company within the state of Florida which I do not.Thank you for your time *********************************Business Response
Date: 04/30/2024
April 30, 2024
Via Web Form
Better Business Bureau
Re: Case Number ********; *********************************
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of ************************************ (********). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
******************** applied for a cash advance on April 8,2019, and executed a Cash Advance Application and Cash Advance Agreement (collectively Agreement) in exchange for the funds requested. Pursuant to the terms of the Agreement,Amscot deposited ********************** check for payment as laid out in the contract she signed and knowingly agreed to. ******** returned the check.
In accordance with the terms of the Agreement, Amscot subsequently attempted to contact ******************** regarding the debt. Amscots records reflect that all attempts to contact ******************** resulted in voicemails or ******************** hanging up the phone without any meaningful conversation about the debt.
******************** finally repaid the debt on March 27,2024. Amscot immediately reported the completed transaction to the State of *******, as required under Chapter 560, Florida Statutes. Following the statutory waiting period, ********************** would have been eligible to apply for a new transaction.
However, the ability to obtain a cash advance is not a right. Providers may create their own guidelines to determine a consumers eligibility. Regrettably, due to ********************** prior history, she is not eligible for a cash advance with Amscot at this time.Furthermore, Amscot has no control over the eligibility requirements of other providers; if ******************** is ineligible for a cash advance with other providers, it is unrelated to Amscot.
Amscot contacted ******************** to discuss this matter directly but was unable to reach her. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out.
Sincerely,
Amscot Legal Department
cc: ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and *************Customer Answer
Date: 04/30/2024
Complaint: 21644811
I am rejecting this response because: I do not recall having a conversation over the phone with any associates at Amscot. If so is there any proof of the calls between myself and associates? As I mentioned earlier the reason I fell behind is because of the financial impact during the pandemic.I also forgot to mention that before the pandemic I received several advances that were paid on time monthly, which is why I was able to qualify to receive the maximum amount allowed at the time, even though I was approved with little income. This isnt right. Coming from a large company as such, I feel as if there shouldnt be any stipulations as long as the payment was made. Specifically because of my unfortunate circumstances during the pandemic.
Sincerely,
*********************************Business Response
Date: 05/01/2024
May 1, 2024
Via Web Form
Better Business Bureau
Re: Case Number ********; *********************************
To Whom It May Concern:
Amscot is in receipt of the follow up response submitted by ************************************* (********). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however,there does not appear to have been any error on Amscots part.
Amscot contacted ******************** to discuss this matter directly with her. ******************** has stated that she is happy with our response and the outcome. Amscot considers this matter resolved. Amscot values customer feedback and appreciates having had the opportunity to respond.
Sincerely,
Amscot Legal Department
cc: ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and *************Customer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** reached out from the Corporate Branch, he was able to assist me. I am thankful for his help my issue is resolved.
Sincerely,
*********************************Initial Complaint
Date:04/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 02, 2024 I went to amscot at **************************************************************** to get a cash advance but was informed by the supervisor that I owed $600 due to a fraudulent check that was cashed on July 03, 2023. They also advised there were multiple other checks that were attempted to be cashed on my account after this but immediately were rejected. Upon inspection of a copy of the $600 check in question that the supervisor provided to me, I noticed that my name was not complete. My first and middle name were on the check but my middle name was spelled incorrectly. I contacted amscot branch #** located at ***************************************************************** where the check was cashed at, and the employee I spoke to said that they are supposed to check and confirm identification but sometimes dont, and in this situation they clearly did not check for identification because I have had the same identification card(drivers license) since July 06, 2016 and have never lost it, and they would have seen the discrepancies between the identification card and check and this whole situation would have been avoided. To try to rectify this situation, amscots corporate office advised me that I need a police report made so they can pull camera footage to confirm that it was in fact not me that attempted to cash these fraudulent checks and take this off my amscot account alongside my credit report. Amscot branch #** needs to retrain all their staff to do there jobs 100% correctly 100% of the time.Business Response
Date: 04/04/2024
April 4,2024
Via Web Form
Better Business Bureau
Re: Case Number ********; ******** **************
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of ******** ************** (**************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
The law requires Amscot and other financial institutions to verify information that identifies individuals who conduct certain financial tractions, such as cashing checks. Accordingly, Amscot policy requires customers to show valid government-issued photo ID before ********************** a check.
************* came to Amscot on July 3, 2023, to cash a check purportedly issued by JNL Diversified in the amount of $600.00. In accordance with Amscots policy, Amscot verified ************** identification before cashing the check. After confirming ************** identity, Amscot gave ************** cash, less a fee, for the check. Amscot deposited the check for payment, but it was dishonored and returned by the bank. In August 2023, Amscot received a police report from JNL Diversified indicating that the check cashed by ************** was stolen.
In April 2024, ************** returned to Amscot to initiate a deferred presentment transaction, and she was informed of the returned check. ************** requested a copy of the check,which Amscot provided. ************** insisted that she never cashed the check and confirmed that she has never lost her identification. Amscot advised ************** to obtain and submit a police report with the details of the alleged theft. As of the date of this letter, ************** has refused to do so.
Finally,it should be noted that Amscot does not report debt to credit reporting agencies. As such, any concerns about credit reporting are misplaced.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
Sincerely,
Amscot Legal Department
cc: ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer CareInitial Complaint
Date:03/11/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from AMSCOT Corporation dated March 4, 2024, indicating that upon review of their records there is Money Order for the amount of $280.00 that I bought on 10/26/2016 at the ****************** location that has not been cashed, and under ************* law, AMSCOT have to report and remit money orders which are not cashed.AMSCOT indicates that there is an option to prevent them to reporting the referenced money to the Unclaimed Funds to the ******* Department of Financial Services if I request a replacement of the money order signing the paper and attaching a copy of my ******* Driver's License, and I will be given $136.00 because of services fees indicated in the back of the money order. For that reason I am contacting you for the following:- AMSCOT is contacting me seven years and five months after money order was issued. The dormant period for reporting unclaimed funds in the **************** has passed.- I am penalized for fees, $2 per month up to a maximum of $144 for a mistake in their auditing, and AMSCOT has gaining interest for money deposited in their possession for over seven years, and gaining money deducted fees to reimburse the customer, me. This look like double dipping favoring AMSCOT. - I am requesting BBB intervention to provide explanation why they haven't reported timely to the ****************, before the dormant period ended, and did not try to contact me in any form.- In 2016, I was living at ***********************************************************************, and since July 1, 2017 I am living at *******************************************************************, with the **** change of address notification to forward my correspondence, and nothing was received.I want a fair treatment for the money that was not cashed, I don't believe I have the slip of the money order but I can prove my identity as the owner per their records, since I went to a branch to verify the legitimate of the letter received and it was confirmed as real and me as the customer.Business Response
Date: 03/11/2024
March 11, 2024
Via Web Form
Better Business Bureau
Re: Case Number ********; ***************************************
To Whom It May Concern:
Amscot is in receipt of the consumer complaint of *************************************** (*************************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
Amscot recently sent ************************* a letter to notify her that a Money Order in the amount of $280.00 she purchased in 2016 remained uncashed. Prior to the April 2024 deadline to report this Money Order as unclaimed property,Amscot sent ************************* a claim form to see if she is eligible for a replacement Money Order in the amount of $136.00.
As indicated in the Money Orders terms and conditions, which were provided to ************************* at the time of purchase, Money Orders that are not presented for payment within one year from the date of purchase incur a service charge of $2.00 for each month. There is a maximum service charge of $144.00. In this case, as the Money Order has gone unpaid for nearly eight years, the maximum service charge of $144.00 must be deducted from the replacement Money Order.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
Sincerely,
Amscot ********************************************************* ***** of Directors, General Counsel/Chief Compliance ******** **** President of *************** and Customer Care
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