Financial Services
Amscot CorporationHeadquarters
Reviews
This profile includes reviews for Amscot Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromTiffany E
Date: 02/10/2025
1 starTiffany E
Date: 02/10/2025
So me and my husband went to cash two checks from work and they denied us.. didn't give a reason so I know they probably thought we wrote them ourselves.just because we have tattoos and not the newest car doesn't mean we. Was doing illegal **** .we needed the money to fix our vehicleAmscot Corporation
Date: 02/13/2025
Amscot is in receipt of the feedback submitted by ******* ******* (“Ms. *******”). We thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience Ms. ******* may have experienced at one of our branches. We invite her to call us at ************ to discuss her feedback so we may provide additional information regarding the transaction. We are always here to help in any way we can. Amscot values customer feedback and appreciates having had the opportunity to respond.
Sincerely,
Amscot Customer Care TeamReview fromZofia S
Date: 12/24/2024
1 starZofia S
Date: 12/24/2024
This teller need lot training,got zero experience deal with customers , not friendlytake 3 customers same time get stuck with them,finish vinyl one then call for service next,all this people with for hours ,dway. It one customer buy one make simple and easy for next. All this employee do this happen to me couple times ,they forgot what they doing,I'm writing ,wait like stupid ,this was on dec 23/24 on cypress garden in winter haven fl ***** ,,,,I hope somebody teach this store how to act professional,respectfully to customers,the very zero expiranceAmscot Corporation
Date: 12/24/2024
Amscot is in receipt of the feedback submitted by Zofia S****** (“Mr. S******”). We thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience Ms. S****** may have experienced at one of our branches. We are unable to determine the nature of M. S******'s issue and as such, we invite her to call us at ************ to provide additional information and discuss her feedback. We are always here to help in any way we can. Amscot values customer feedback and appreciates having had the opportunity to respond.
Sincerely,
Amscot Customer Care TeamReview fromJavier M
Date: 11/03/2024
1 starJavier M
Date: 11/03/2024
1st and last time using Amscot.Customer service even gets rude just for you wanting to ask questions..Smh..I don't know how that place stays in businessAmscot Corporation
Date: 11/07/2024
Amscot is in receipt of the feedback submitted by ****** ***** (Mr. ******* We thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience Mr. ***** may have experienced at one of our branches. We are unable to determine which branch this consumer went to and we do not have his phone contact information. As such we invite Mr. ***** to call us at ************ to provide additional information and discuss his feedback. We are always here to help in any way we can. Amscot values customer feedback and appreciates having had the opportunity to respond.
Sincerely,
Amscot Customer Care TeamReview fromOrlando
Date: 08/05/2024
1 starOrlando
Date: 08/05/2024
The Local Amscot notary public does not know that they are required by Florida law to provide a jurat or notarial certificate when they notarize a document? Are Amscot employed notary public not know their profesion? How unprofessional! He even called "corporate" to ask, unbelievable! Long story short, he offered to return our money because Amscot notary public could not provide us a jurat or notarial certificate, which is required by Florida law. What gives Amscot?Amscot Corporation
Date: 08/06/2024
Amscot is in receipt of the feedback submitted by ***************************** (******************). We thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience ****************** may have experienced at one of our branches. We are unable to determine which branch this consumer went to and we do not have his contact information. As such we invite ****************** to call us at ************ to provide additional information and discuss his feedback. We are always here to help in any way we can. Amscot values customer feedback and appreciates having had the opportunity to respond.
Sincerely,
Amscot ************* TeamReview fromCorey M
Date: 05/07/2024
1 starCorey M
Date: 05/07/2024
Im a homeowner, and at the end of the year my insurance company sends me a check, from monies thats left over, I went to Anscot to cash check, because banks were closed, and I was racially profiled, and told they wouldnt cash check, I was asked during transaction what was the purpose of check, asked for manager, was told they couldnt cash check, while the lady in the background was laughing and picking because they wouldnt cash check.Amscot Corporation
Date: 05/09/2024
May 9, 2024
Via Web Form
Better Business Bureau
Re: ********* *****
To Whom It May Concern:
Amscot is in receipt of the consumer review of ***** ******** (“Mr. ********”). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot’s part.
Mr. ******** came to Amscot to cash a check. Federal law requires Amscot and other financial institutions to obtain, verify, and record information that identifies those individuals who conduct certain tractions, such as cashing checks. Accordingly, Amscot requires customers to show valid government-issued photo ID and to provide their name, address, date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details. This government-mandated practice is prominently displayed in the lobby of each Amscot branch. The same information, along with Amscot’s privacy policy, is also available on Amscot’s website.
In this instance, it was necessary for Amscot to verify the check before cashing it. Unfortunately, verification was not possible at the hour Mr. ******** came to the branch. Accordingly, Amscot was unable to cash Mr. ********’s check at that time. This decision was entirely unrelated to Mr. ********’s race and any claims of racial profiling are without merit.
Amscot sincerely apologizes to Mr. ******** for the negative experience. Amscot has reached out to Mr. ******** directly to address his concerns. Mr. ******** has stated he is happy with the resolution.
Sincerely,
Amscot Legal Department
cc: Board of Directors, General Counsel/Chief Compliance Officer, Vice President of Human Resources and Customer CareReview fromRomelia V
Date: 05/07/2024
5 starsI had the pleasure of meeting ******, a member of your staff at the *****************************************. What a kind, friendly, and great advisor! I just wanted to say it and show my appreciation for his assistance. Thank you.Review fromLarry B
Date: 04/12/2024
5 starsI was at ********* in ***** to get a loan and pay my electric bill. A young lady named ***** was extremely helpful, as I had not done this in a long time. She made what was a somewhat cumbersome process to go through so easy, and she was nothing but pleasant the entire time. I would highly recommend ***** to anyone going to store 18.Review fromJanice T
Date: 04/12/2024
1 starJanice T
Date: 04/12/2024
Very horrible customer service. Went for a ********************** order. **** said I had to fill in a form . Never in 20 years have I had to do that. **** didnt explain anything just walked away. Then another lady came over to do the money order and walked away as I refuse to give my social if ur not telling me why . Then a guy came over. Was very unprofessional. I asked for the paper back with my information. He refused and quickly put it in the shredded and it jammed. He stated he could not give me the paper because it had amscot logo on it. But it had all my person information. I spoke to corporate and was told yes they are supposed to return my information to customer when requested. The guy would not even cut out my information to give back to me. So why am I going to trust u with my social if ur business is doing shady things.Needless to say. Went to another amscot and had zero issues. Poor customer service and that was the icing on the cake. Not an amscot I will be using. Very unprofessional and not exceptable. FYI use caution , if they do this what else are they doingAmscot Corporation
Date: 04/15/2024
To Whom It May Concern:
Amscot is in receipt of the feedback submitted by *************************. We thank you for bringing this matter to our attention.
Amscot thanks **************** for her business and sincerely apologizes for her disappointing experience in the branch. We invite **************** to call us at ************ to further discuss her experience.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope to hear back from ****************.
Sincerely,
AmscotReview fromSharon M
Date: 12/04/2023
1 starThey have my money of $385.00 and can't help me find it in a uncashed money order that I purchased and won't give me back my money. This has been since July 2023. I have contacted them like 5 times and I keep getting the same run around. They keep saying they have thousands of people who purchase that amount in a money order from that particular store but I say it wouldn't be cashed because I accidentally shredded it. They say they can't find any evidence of it for 7 years and then it would go to the **************** after 7 years. This is not right.Review fromMarcus A
Date: 10/25/2023
1 starMarcus A
Date: 10/25/2023
I was shocked at how *************** the female store clerk was when I came back in from charging my phone. When I first walked in I was greeting by the polite and respectful ***** she instructed me on how to do everything cause she recognized that this was my first time doing this process. When I had some difficulties sending in the correct documents here came *** with a condescending tone and slick sardonic remarks telling me to listen with my ears and when I sent the correct document blurting out Finally I asked if she was ok and she ignored me and told me shed be right back and went to go help another customer. I missed a signature and she was flinging the paper through the slot Id sign and pass it back and shed fling it through the slot again. I hope there where cameras in there cause she need training anger management and a hug I do not recommend letting anyone interact with *** she had glasses and a *** styled lace front. Just in case those are not ther real names and they change it out. She said let me know when you get the code I asked did you send it to the right number cause Im not getting anything she replied I sent it to the one you gave Im like what kind of response is that could you please repeat the number outloud to make sure its correct it was the correct number but she never sent the code like what is going onAmscot Corporation
Date: 10/30/2023
To Whom It May Concern:
Amscot is in receipt of the feedback submitted by *********************** (Mr. ******* We thank you for bringing this matter to our attention.
Amscot thanks Mr. ***** for his business and sincerely apologizes to Mr. ***** for his disappointing experience in the branch. Amscot has reached out to Mr. ***** to discuss his experience directly with him. ******** Mr. ****** mailbox was full. We invite Mr. ***** to call us at ************.
Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the issue.
Sincerely,
Amscot ****************
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