Business Profile

Financial Services

Amscot Corporation

Headquarters

Complaints

This profile includes complaints for Amscot Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

30 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from AMSCOT Corporation dated March 4, 2024, indicating that upon review of their records there is Money Order for the amount of $280.00 that I bought on 10/26/2016 at the ****************** location that has not been cashed, and under ************* law, AMSCOT have to report and remit money orders which are not cashed.AMSCOT indicates that there is an option to prevent them to reporting the referenced money to the Unclaimed Funds to the ******* Department of Financial Services if I request a replacement of the money order signing the paper and attaching a copy of my ******* Driver's License, and I will be given $136.00 because of services fees indicated in the back of the money order. For that reason I am contacting you for the following:- AMSCOT is contacting me seven years and five months after money order was issued. The dormant period for reporting unclaimed funds in the **************** has passed.- I am penalized for fees, $2 per month up to a maximum of $144 for a mistake in their auditing, and AMSCOT has gaining interest for money deposited in their possession for over seven years, and gaining money deducted fees to reimburse the customer, me. This look like double dipping favoring AMSCOT. - I am requesting BBB intervention to provide explanation why they haven't reported timely to the ****************, before the dormant period ended, and did not try to contact me in any form.- In 2016, I was living at ***********************************************************************, and since July 1, 2017 I am living at *******************************************************************, with the **** change of address notification to forward my correspondence, and nothing was received.I want a fair treatment for the money that was not cashed, I don't believe I have the slip of the money order but I can prove my identity as the owner per their records, since I went to a branch to verify the legitimate of the letter received and it was confirmed as real and me as the customer.
Business Response
Date: 03/11/2024
March 11, 2024
Via Web Form

Better Business Bureau

Re:      Case Number ********; ***************************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of *************************************** (*************************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.

           Amscot recently sent ************************* a letter to notify her that a Money Order in the amount of $280.00 she purchased in 2016 remained uncashed. Prior to the April 2024 deadline to report this Money Order as unclaimed property,Amscot sent ************************* a claim form to see if she is eligible for a replacement Money Order in the amount of $136.00.

           As indicated in the Money Orders terms and conditions, which were provided to ************************* at the time of purchase, Money Orders that are not presented for payment within one year from the date of purchase incur a service charge of $2.00 for each month. There is a maximum service charge of $144.00. In this case, as the Money Order has gone unpaid for nearly eight years, the maximum service charge of $144.00 must be deducted from the replacement Money Order.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot ********************************************************* ***** of Directors, General Counsel/Chief Compliance ******** **** President of *************** and Customer Care
Initial Complaint
Date:03/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to my local Amscot in ********* ******* to load a prepaid debit card. A cash app card I paid $68 plus the $3.95 . This transaction took place at 3:41 a.m. . I never received the funds nor did they post on my account. I went back to the Amscot to try a different card after speaking to customer service who stated that it could be the card issuer and to give it time for it to go through. So I used a different card which was a greendot card and paid $50 plus the $3.95 fee. Which took place at 4:54 am. And like the first prepaid card load I never received those funds they have not posted to my account balance and I have not had any resolution from either cash app PayPal nor Amscot as to where my money is. Amscot told me it could be one to three business days to receive funds that I paid to be loaded onto my prepaid debit card. This is absurd. I asked for a refund and they said they could not refund it because it has already been sent to a third party. Their payment processor in go was having technical difficulties and they were unable to give me a estimated time on when my funds would be available.
Business Response
Date: 03/05/2024
March 5, 2024
Via Web Form

Better Business Bureau

Re:       Case Number ********; ***********************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of *********************** (****************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however,there does not appear to have been any error on Amscots part.

**************** came to Amscot and loaded funds onto two pre-paid debit cards. As conspicuously displayed in the branch of every Amscot lobby, it takes one to three business days for funds to post. Additionally, the transaction receipts **************** would have received while in the branch also explicitly state that transactions post in one to three business days.

Amscot has been in contact with *************** and let her know that the processor was having technical issues this morning and that she can expect the transactions to post within the one to three business day posting window.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses the inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********** General Counsel/Chief Compliance ******** **** President of *************** and Customer Care
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 3rd 2023 at 2:29 a.m. I paid Amscot $31.45 to load $27.50 onto my cash app account the difference between the two numbers is their fee they charge. I've done this many times before the same location and the money always is on my account before I could walk out the door. It's been nearly two days now and the money that I paid them has not been put on my cash app yet and when I call Amscot corporate they said they sent the money.I contacted cash app support and they have no pending transactions or received transactions for the date and time that I paid Amscot to load money. I have the sales receipt showing that I paid for this service and it has all the correct information on it which is the same as other times that I have loaded and the money is immediately put on my cash app however this time nobody can tell me where the money is after 2 days. I successfully merged Amscot corporate customer service with cash app customer service on a ***** phone call and had service representative speak to each other after I explained my issue over the three-way phone call to try to rectify the problem however Amscot will not speak directly to them to work out issue and told me that I need to call back on Thursday because Wednesday is her day off making the wait 4 business days from the time the transaction I paid for and never received happened.
Customer Answer
Date: 12/04/2023
About an hour after I completed the complaint through you I had a call from Amscot who asked me if I put in a complaint through the better Business bureau and I said yes and he told me that they have rectified the problem and for me to come in and they're going to give me the money back as soon as I can get to any Amscot location.
I don't think I could have gotten this rectified quickly without using you to contact Amscot.
Thank you

Vr,

***********************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning around 10:30 am my significant other entered to pay a utility bill. He accidentally handed the teller $100 more than what the utility was. When he asked for the money back the teller claimed the drawer was not over any money. He did not proceed to do any further investigation. Nor was I provided with a phone number of a person to contact to discuss the issue. This happened at the amscot located on *********** in *********, **
Business Response
Date: 11/15/2023
November 15, 2023
Via Web Form

Better Business Bureau

Re:       Case Number ********; ***************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of *************************** (******************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

            Due to privacy concerns, Amscot is unable to discuss the details of the transaction in question as ****************** is not the customer who completed it. ********************************* can confirm that it took steps to help the customer locate the lost cash as soon as the issue was raised.

Amscot maintains a record of the cash bills and coins customers tender. Amscot completed an audit of those cash records and the cash drawer and found no discrepancy. Amscot immediately communicated its findings to the customer. Furthermore, all ******************** transaction receipts contain the telephone number of the branch.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
Initial Complaint
Date:10/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This number continually calls my cell phone and leaves messages to call back. I do not live in *******, and never have. Have nothing to do with any of the businesses associated with this address. I am not sure how you got my number, but you need to quit calling me!
Business Response
Date: 10/16/2023
October 16, 2023
Via Web Form

Better Business Bureau

Re:       Case Number ********; ***** *****

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of Ms.*****. We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.

Upon investigation, Amscot was not aware that it was calling a wrong number as any calls made resulted in voicemails and no actual conversation or notice by customer to stop calling the referenced number. Amscot will update its records to reflect this new information and remove this number based on the correspondence from the customer.

******************** values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
Customer Answer
Date: 10/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a payday advance years ago. Filed bankruptcy at least 9 years ago & they have failed to take me off of the state data base. It has caused me to have financial issues that could have been avoided had they not dropped the ball
Business Response
Date: 09/27/2023
September 27, 2023
Via Web Form

Better Business Bureau

Re:       Case Number ********; ***************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of Mr. *************************** (****************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

*************** applied for a cash advance on April 20, 2013, and executed a Cash Advance Application and Cash Advance Agreement (collectively Agreement) in exchange for the funds requested. *************** never repaid this debt.

            Unbeknownst to Amscot, **************** subsequently filed for bankruptcy in 2013 and failed to include Amscot as a creditor in his Petition. As such,Amscot had no knowledge of the bankruptcy until **************** called and notified Amscot on September 22, 2023, more than ten years after he filed his bankruptcy.

Under Chapter 560, ******* Statutes, consumers may not enter into more than one cash advance transaction at a time. To that end, ******* law requires that each cash advance transaction be registered with the **************** at the time of the transaction. The transaction may only be removed from the states database when the consumer completes repayment. This is a state law protection in place for consumers that helps measure and ensure their ability to repay their cash advances.

Although **************** failed to repay Amscot and failed to include Amscot as a creditor in his bankruptcy filing, as a courtesy to ****************, Amscot will remove the cash advance transaction from the States database. Furthermore, Amscot does not report debt to credit reporting agencies. As such, any concerns about credit reporting are misplaced.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When arriving at the business with a certified check from a national bank (that is local to the company) they wouldnt honor their check cashing policies. They were rude, offered no resolution to the problem, and had no verifiable reason as to why they would not cash the check.
Business Response
Date: 09/21/2023
September 21, 2023
Via Web Form

Better Business Bureau

Re:       Case Number ********; ***************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of *************************** (**************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

On September 20, 2023, ************** came to Amscot to cash a check in the amount of $21,954.02.   As Amscots website and customer-facing materials state, ******************** cashes almost all kinds of checks, subject to certain restrictions.

Unfortunately,the check presented by ************** did not meet Amscots requirements. Accordingly, Amscot was unable to cash ************* check. Amscot sincerely apologizes for any misunderstanding or inconvenience and for ************** disappointing experience in the branch.

            Amscot has contacted ************** to discuss her transaction and the surrounding circumstances. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and *************
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote a check to ***** ********************* of *** *********** of ******* for repair work completed. I paid the handyman by check which he electronically deposited and then took it to Amscot and cashed it a second time. Amscot did not check his ID nor did they verify funds. I contacted them to ask how to resolve the collection as they were going to place the account under collections against my husband and me and they said I had to get him to pay it or face the repercussions. Amscot effectively used me to act as their collections department. I spent 3 weeks trying to get the handyman to repay Amscot. He did repay them or actually had his Mommy pay them last Wednesday to avoid arrest from local authorities. I called today and spoke to ****** in collections asking for my check to be returned. She was extremely rude and said I had no right to the check as they are a check cashing company and it's not their job to prevent check fraud. This would never have happened if one the handyman hadn't fraudulently cashed the check a second time and they had done their due diligence to ensure the check is good. I have already filed a complaint against him. However, Amscot knew he cashed the check fraudulently but would not release us from collections without him repaying the check. I provided them with a case number but they didn't care about anything.Amscot is fraudulently using a ******* Statute to hold the check issuer responsible for others bad behavior. They need to be transparent about the situation and not lie to the consumer who has been defrauded with their help and that of the criminal check fraud creator, ****************** in this case. I am pursing this legally. I have filed a complaint against the payee, ***** ********************* but didn't want to have him incarcerated though this is a felony punishable by 5 years.Amscot uses intimidation tactics to get the payor to do their collections and their business practices are corrupt! I want my check returned!
Business Response
Date: 06/02/2023
June 2,2023
Via Web Form

Better Business Bureau

Re:       Case Number ********; *********************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of *********************. We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.

************************* (Payee) came to Amscot to cash a check issued by ********************* (*************) in the amount of $700.00. Amscot cashed the check in good faith and deposited it for payment. ******** dishonored the check. Amscot subsequently learned that the Payee had completed a mobile deposit prior to bringing the check to Amscot.

Federal law requires that a check contain a restrictive indorsement stating that it is being deposited via mobile application whenever it is being deposited remotely. There was no such restrictive indorsement on the back of the check cashed for the Payee. Accordingly, at the time Amscot took the check, there was nothing on the face or the back to suggest that the Payee had completed a mobile deposit.

******* law makes a value judgment that certain types of holders of checks holders in due course are entitled to additional protections. When Amscot took the check in good faith,Amscot became a holder in due course.  ******* law allows a holder in due course to recover funds of a dishonored check from the issuer. In this case, the issuer was *************** This is a statutory remedy available to a holder in due course regardless of the reason for the checks dishonor. Furthermore, ******* law does not require verification of checks. Finally, as ************* did not pay for the check, Amscot is unable to return the original as the status of a holder in due course is legally transferrable.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter,please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********** General Counsel/Chief Compliance Officer,Vice President of *************** and Customer Care
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The reason I was not able to file within a year was because this involved a serious crime that was largely concealed and just discovered. Amscot employs notary publics, my identification was stolen and used to forge a quit claim deed. Their employee who only served one term as a notary, signed off in a quit claim deed by someone using my identity. Their employee knew the thief as well as the witness to the forgery and claims she didnt. She also said, they often pull, strangers off the street to witness deeds. I have never, nor would I ever step foot in an amscot and to think that if this is their practice and how they train notaries it is reprehensible. I find it hard to believe this is allowed in a state where quit claim deed fraud is common. If they employee fly by night notaries, they should be required to keep a journal longer than the state requirements due to their *** operating procedures.
Business Response
Date: 04/19/2023
April 19, 2023
Via Web Form

Better Business Bureau

Re:      Case Number ********; *************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ************************* (**************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, Amscot has been unable to locate any record of the transaction described in **************** statement.

Amscot reached out to ************** at the number provided and left a message. Unfortunately, Amscot has been unable to reach ************** We invite ************** to call us at ************ so we can obtain further information and properly complete an investigation in order to address his concerns.

Amscot values customer feedback and appreciates having had the opportunity to respond.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********* and General Counsel/Chief Compliance Officer
            ***************************, Director of *************** and Customer Care
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint THE ISSUE: The Money ************* which is solicited to the local public by AMSCOT is conditional upon disclosure of ones government identification.On Feb-10-2023 I walked into an AMSCOT The Money ****************** located at **************************************************************** to obtain a free money order in the amount of $575.00.The clerk there asked me for Identification. I replied by stating that it is not necessary for this kind of transaction and she proceeded to say that she was going to refuse to provide the company service if I did not disclose and provide to her my State identification to complete the transaction.She further stated that it is AMSCOTS policy to refuse service to anyone in this specific type of transaction scenario that I described above and that I could communicate to the company to obtain this policy information that I am speaking of above.If I do not have a right to private and or anonymous transaction involving a money order as a member and citizen of the general public I need to know. I need to be informed. I need a written explanation.I did not submit a plea to borrow money. I did not request credit or any other service. Your hired employee prevented me from carrying out a private transaction and you forced me to provide my identification which action causes me to deliver this request to ask what are your company grounds for a government identification disclosure demand as a condition to be *****ed a money order?Please provide a state or federal statute to support your corporate policy demand or the business authority to ***** and condition the creation of a money order in exchange for government identification from the purchaser of the free money order.The money order that I received is: #**********
Business Response
Date: 02/28/2023
Via Web Form

Better Business Bureau

Re:      Case Number ********; *****************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ***************************** (********************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

Federal and State law requires Amscot and other financial institutions to obtain, verify, and record information that identifies individuals who conduct certain financial tractions. Accordingly, Amscot may require customers to show valid government-issued photo ID, to provide their name,address, date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details. ****************mandated practice is prominently displayed in the lobby of each Amscot.

Amscot insists on strict compliance with existing law and apologizes if this practice created an inconvenience for ********************* Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter,please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot ********************************************************* ***** of Directors and General Counsel/Chief Compliance Officer
            ***************************, Director of *************** and *************
Customer Answer
Date: 03/02/2023

Complaint: 19509598

I am rejecting this response because: Your Response is as follows:

"Federal and State law requires Amscot and other financial institutions to obtain, verify, and record information that identifies individuals who conduct certain financial tractions. Accordingly, Amscot may require customers to show valid government-issued photo ID, to provide their name, address,date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details. ****************mandated practice is prominently displayed in the lobby of each Amscot."
This is a sloppy response. Amscot is being evasive. This is a plastic fake response. You did not provide me any laws or statutes to backup your claim that I requested. I want to know the law.

Amscot did not address this complaint by providing the Federal and State Laws that require the mandatory gathering of customers government identification for the purchase of money orders.
THE ISSUE IS: State and Federal Law. The "sale" of Money Orders and the compelling disclosure of government identification

What is the law in regards to the purchase of money orders? Please provide the statutes whether they are federal or state.
Please provide the Federal and State law that obligates Amscot to compel a customer to disclose his or her government identification for the purchase of money orders.
What Federal and State law Allows Amscot to condition the sale of a money order upon the disclosure of the customers State or federal Identification.
Where in your Better Business Bureau response did Amscot provide the statutes Im requesting?
Please do not respond by quoting to me Amscot's policy. Amscot is not a law maker?
AMSCOT STATED "****************mandated practice is prominently displayed in the lobby of each Amscot."
Is that mandate that Amscot Stands on intended by the State or federal government to be a secret or hidden from the view of the customers who make up the general public?
WHERE IS THE MANDATE THAT YOU SPEAK OF CODIFIED.? WHERE IS THE LAW? WHERE IS THIS MANDATORY LAW?
Or is Amscot privileged to ignore this type of request from citizens of the public who make up Amscot's customer base.

******************** did not provide to me or quote to me any specific statute in regards to State and Federal Law and or the "sale" of Money Orders and the compelling disclosure of government identification.
Does "Federal and State law require Amscot and other financial institutions to obtain, verify, and record information that identifies individuals who conduct the purchase of money orders?
Sincerely,

*****************************
Business Response
Date: 03/10/2023
March 10, 2023
Via Web Form

Better Business Bureau

Re:       Case Number ********; *****************************

To Whom It May Concern:

Amscot is in receipt of the consumer complaint of ***************************** (********************). We thank you for bringing this matter to our attention. Upon careful review of this matter, however, there does not appear to have been any error on Amscots part.

Amscot is subject to various Federal and State laws and regulations. As previously stated,these laws include the requirement to obtain, verify, and record information that identifies individuals who conduct certain financial transactions.

Amscots practice is prominently displayed in the lobby of each Amscot. Therefore, ******************** was on notice of this practice when he chose to visit one of our locations. Amscot insists on strict compliance with existing law and apologizes if this practice created an inconvenience for *********************

            Further review of Mr. ************** suggests that he is looking for legal advice, which Amscot is unable to provide. Accordingly, Amscot recommends that ******************** consult with a licensed attorney to obtain the answers he seeks.

Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.

                                                                       Sincerely,
                                                                       Amscot Legal Department

cc:       ***** of ********* and General Counsel/Chief Compliance Officer
            ***************************, Director of *************** and Customer Care
Customer Answer
Date: 03/14/2023

Complaint: 19509598

I am rejecting this response because:

THIS IS A DISPUTE FOR THE GENERAL PUBLIC TO TAKE NOTICE OF.

I the consumer am not asking AMSCOT for any legal advise whatsoever.

Im asking for AMSCOT FINANCIAL SERVICES to provide to me any law state or federal which gives the company the authority to obtain the respective government identification in exchange for self paid or prepaid Money Orders. This is not a demand to AMSCOT to provide me any legal advice in regards to a business matter or in regards to a financial dispute.

Your response therefore is a subterfuge to confuse the general public.

The Selling of prepaid Money Orders by Amscot is NOT a financial service.

The Selling of prepaid Money Orders does not involve the pulling of a customers credit profile or involves the loaning of money to a consumer.

The verification of ones identification is NOT necessary for prepaid money orders.

AND it is unlawful for AMSCOT to deceive the public into believing that the consumer is required under a condition to disclose his or her government identity in exchange for an AMSCOT prepaid money order.

AMSCOT has not and AMSCOT will not be able to prove that it has this states or the federal governments authority to deceptively derive obtain and collect consumers government identification into its computerized data base for money order purchases.

This practice of collecting customer government identification for ********************************************* is a crime.

This practice is illegal otherwise where is the proof that I have requested from AMSCOT to do this and to deceive money order purchasing customers?

AMSCOTS response is a bluff. There is no law that exists to enforce for this transaction.

In AMSCOTS Response it stated the following: Amscot insists on strict compliance with existing law

Succinctly provide the codified state and or federal statutes that this company stands on regarding the purchase of money orders.

This is simple. Please provide the codified statute(s) state or federal that I have requested in your next response.

The general public will understand that AMSCOT is illegally collecting government identification for the purchase of prepaid money orders.

The general public should understand that AMSCOT is involved the use of trickery to collect and obtain government identification for money order purchasing customer. The proof can be seen in this dispute.

What is the proof? I have already asked AMSCOT to cite any federal Statute and or any State Statute to backup its authoritative claims within this written Better Business Bureau dispute exchange. INSTEAD of providing the statutes requested they respond with company gibberish.

Obtaining prepaid money orders from AMSCOT is not a financial service.

Money orders does not involve credit profiles, credit scores, credit worthiness or the lending of money.

Amscot please provide me the state and or federal statutes requested.
Please use whatever state and or federal statutes that exists to prove your point.

Sincerely,

*****************************

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