Complaints

This profile includes complaints for Slide Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slide Insurance Company

  4221 W Boy Scout Blvd Ste 200 Tampa, FL 33607-5745

  
• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201-3401

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202-1779

• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023, my homeowners insurance carrier, UPC, went out of business. I received a letter in the mail from Slide Insurance informing me of the situation and that they picked up my policy. Later that month I received a proposal for a my new year policy beginning in May. The premium was almost double. After some thought I shopped around and found a comparable policy that better fit my financial expectations and provided proof of insurance to my mortgage company. No harm no fowl. I recently noticed an insurance escrow with my mortgage company that I did not agree to. After some research I discovered that they are asking for proof of insurance from the "***** period" where I had insurance with Slide for the short amount of time. I contacted Slide today. The woman who helped me told me that "they" didn't give "us" anything and she does not have the ***** letter or any other documentation she can provide as proof. That I have the only copy of the ***** letter that was sent. She even implied that I did something wrong by not having a copy of the letter that I was not expecting or did not ask for. I asked many questions about who "they" and "us" are since I am talking to the insurance company that insured me for those few months. Finally she disclosed that "they" are corporate and "us" is the team at the contact center...but she doesn't have access to that and no one she works with does. I asked to speak to a supervisor. She agreed after trying to dissuade me from my request by telling me that the supervisor can't give me the letter either. Maybe they can't. I don't know. But the person whom I spoke with offered no solutions and I have a hard time believing that no one at that company has the letter that was sent to me. There must be a policy...with a policy number. I inquired if I could have filed a claim during that period and she said yes. I have a hard time believing that, if I'm in the system and can file claims I cannot get any proof of the policy's existence.

  

  Business Response

  Date: 07/24/2023

  First and foremost, we at Slide are pleased to note that we were able to provide the Consumer with the needed documentation, regrettably only after our representative had mistakenly stated that we did not have access to it.  We wish to apologize for any inconvenience we have caused the Consumer and hope we may be of service in the future.      

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our home at the very end of March of this year after relocating to another state. We received our release of mortgage and all associated forms and refunds within two weeks of selling.This week I received a notice from Slide stating they billed the (now former) mortgage company nearly $10,000 for continued insurance on a property we haven't owned in 4 months.I called Slide and they informed me I had to email them the release of mortgage and then the policy would be canceled, and any owed refunds would be sent. They responded, refused to cancel the policy unless I provided a written notice, along with the settlement summary from the sale of the house. Fine, sent. From there they have not responded. My next step will be contacting my lawyer as well as sharing this with any/all news stations in *******.All I'm asking is that they cancel the policy on the house we no longer own. It shouldn't be this difficult.

  

  Business Response

  Date: 07/20/2023

  Slide is pleased to respond regarding this matter.  According to our records, the consumer first notified us of the sale of the insured property on July 13, 2023.  The cancellation was processed that same day and a refund check was issued the next day, July 14, 2023.  We did attempt to reach the consumer, but our calls went unanswered, and our emails were returned. If the consumer has any further questions, our customer service team may be reached at ************.

  Customer Answer

  Date: 07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My situation sounds like a lot of others. My policy with UPC was going to end March 2023, so ***** helped me get a new policy. However apparently Slide took over my policy without my knowledge or consent, and changed my premium from $3,100 to $11,100! I never signed nor received information regarding this change. Apparently my mortage company paid their astronomical $11,100 premium without my knowledge or consent. So now 4 months later I realize my Geico policy didnt actually take effect because Slide scammed me and committed fraud.

  

  Business Response

  Date: 07/14/2023

  Slide acquired the insureds UPC policy as of March 1, 2023, ensuring uninterrupted continuation or coverage in the face of the latter carrier going into receivership. The policy was scheduled to renew effective March 29, 2023.  As the party responsible for paying the premium, the insureds mortgagee received a copy of the renewal offer and premium invoice, and payment was received by Slide on March 30, 2023.
  On July 10, 2023, we were notified that the insured wished to cancel the policy as of March 29, 2023.  The cancellation was immediately processed, and a refund of the full premium was issued to the insured on July 12, 2023. 
  We understand the challenges faced by this insured and the decision to secure coverage elsewhere, albeit a decision of which we were unaware until July 10, 2023.  In the interim, Slides objective has been to provide peace of mind that the insurance protection relied upon by this consumer was at no risk of being interrupted.  We wish our insured well and hope we can be of service in the future.
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home owners insurance company UPC was absorbed by Slide Insurance Agency in March of 2023. I received my renewal notice and the my policy price increased from $2474 last year to $3951 for the coming year. I found replacement coverage and called to cancel my remaining policy term with Slide. I was told by Slide that I could not cancel my remaining policy. That only my agent could do that. And that it is Slides policy that I prove proof of new coverage before cancellation would be considered. I question that policy and consider it to be harassment and intimidation on Slides part. I am canceling my coverage a month early. They have been notified and I fully expect a refund of the remaining portion of my premium. $2474 divided 12 equals $216.16. Our home is paid for free and clear. If we have insurance coverage or not is completely our choice.

  

  Business Response

  Date: 07/20/2023

  Slide has appreciated the opportunity to address this matter and resolve it for our former Insured.  We were able to complete the steps necessary to cancel the policy as requested, and we wish to apologize for any inconvenience we may have caused.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But i am still waiting on the refund of my remaining policy premium.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Slide Insurance took over our Homeowners Insurance from UPC they never contacted me about new premium of $6,000.00 for coverage starting 5/14/2023 ending on 5/14/2024.I had sold my house on 5/1/2023 notified my agent ****** Allstate of **********, **.Slide insurance was paid $2,503.00 from my Bank ***** Fargo Escrow on 5/1/2023 even after I spoke with ***** Fargo Escrow in mid April 2023 requesting the insurance payment not be paid due to the sale of my home.I have requested cancellation of the new Slide Policy which I received a cancellation notice but, no return premium as of this date 6/5/2023. Slide was kind enough to remind me that I now have no coverage on the property I no longer own!Please assist me in getting the returned premium to me, as I will be using it to purchase new insurance for my new home.

  

  Business Response

  Date: 06/14/2023

  Slide acquired the insureds UPC policy with the objective of ensuring uninterrupted continuation of insurance protection.  Since the policy was scheduled to renew on May 14, 2023, a renewal offer was sent to the insured on April 12, 2023.  As part of the offer, an invoice for the renewal premium was sent to the mortgagee, as the party responsible for paying the premium if the insured chose to renew with Slide.  That payment was received by Slide on April 28, 2023.

  On May 13, 2023, the insured requested that the policy be cancelled as of May 1, 2023.  This was processed and two refund checks were issued to the insured one for a full refund of the renewal premium and the other for cancellation of the prior policy.  Our records indicate that the first check has been cashed.  If the insured does not receive the other check, he may contact his agent or Slide for assistance.

  While we understand that not all of the former UPC policyholders will choose to remain with Slide, we are committed to providing them with the best service possible in the meantime, and hopefully in the future.  

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st, we were notified by mail that our home insurer, UPC had become insolvent and Slide Insurance had taken over our paid in full policy with them. Our policy was good through May 27, 2023. Our mortgage company pays it in full every year. Slide sent a statement stating we would owe nothing, our policy was simply taken over by them. Since paid in full, we owed nothing and nothing changed. With that letter, we received a declaration page from them for 2/1/23 - 5/27/23 the remainder of our policy with an amount on it of $1964. They sent the same thing to our mortgage company who paid them this money $1964. Slide is REFUSING to refund this money that was never owed to them. We have been calling for weeks. We canceled their policy (renewal), went with someone else, and this mistake of theirs caused our Escrow account to be overdrawn making our house pymt go up an additional $125 a month. They continue to give us the run around about refunding. They say "they'll look into it." They put it in writing they would take no money, then stole money they weren't entitled to, now REFUSE to give it back! Please help us! Thank you!!!

  

  Business Response

  Date: 06/02/2023

  As with all of the policies Slide acquired from UPC, our goal was to ensure that insurance protection was continued without interruption for the policyholders.  The new Homeowners Declarations were issued to the insured, and they are required by law to display the premium, which in this case was $1,964.00. This was not an invoice, but simply the policy declarations.  Unfortunately, it would appear the insureds mortgagee mistook this for an invoice and inadvertently sent Slide a check for this amount.  We have reached out to our insured to resolve the situation, processed the cancellation as requested, and issued a premium refund in full.
  We appreciate the opportunity to address our insureds concerns and hope we can be of service in the future.  

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interesting so many consumers with the SAME issues with Slide Insurance. The "Slide" policy #UHF ********** was cancelled prior to its inception on 4/1/2023. I never requested a quote from them. I already contact my agent about moving my coverage Mid March after receiving the RIDICULOUS bill and notice from my Mortgage company to the tune of $3000 - for a 2 month premium they charged me for taking over my UPC policy. How is that even LEGAL? I provided proof of the New Coverage and Signed the cancellation the beginning of April.Since that date, I have made numerous attempts to confirm the refund to ** has been processed. I have been bounced around between individuals with varying explanations as to what has taken place. This *new* / *cancelled* policy was not part of the previous UPC policy that was taken over by Slide Insurance. The above policy which was for well over $5000 would have been the renewal policy directly with Slide Insurance. They quickly sent the new bill to my Mortgage company (also without my knowledge) which paid it out of our escrow account creating a HUGE Shortage. When talking to the **************** they have informed me that this new policy was not part of the receivership. This delay is creating a serious financial hardship on my family. My Mortgage payment starting on June 1, 2023 is going up $580 a MONTH. I need the money refunded ASAP.

  

  Business Response

  Date: 05/23/2023

  Slide acquired the consumers United Property and Casualty (UPC) policy, along with many others, to ensure that the insurance protection for these policyholders would continue without interruption.  The policy was scheduled to renew as of April 3, 2023, so a renewal offer was issued on February 28,2023.  This entailed issuing an invoice to the mortgagee, as the party responsible for paying this insureds insurance premium.  Payment was then received by Slide on March 14, 2023.
  
  Two months later, on May 12, 2023, we received an email from the insureds agent, along with a Cancellation Request form signed by the insured on April 19, 2023, advising Slide that the agency had forgottento submit the request.  We immediately cancelled the policy as of renewal and a full refund of the premium is being issued. 
  
  We at Slide completely understand and support the choice to place coverage with another carrier.  We can assure the consumer that, had we received the request to cancel when it was signed, we would have processed it at that time. 

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide insurance who took over from UPC insurance after they went bankrupt opened a homeowners insurance policy without my knowledge and took $4334 from my mortgage escrow account. I had been with UPC however they informed me they would not be renewing my policy so i had to get insurance elsewhere which i did. On March 31st I contacted Slide to cancel this policy as i didn't need it and to get them to issue me a refund. They canceled the policy however i have yet to received the refund which they said would only take **** days. It is now over 6 weeks since i canceled the policy.

  

  Business Response

  Date: 05/16/2023

  Slide Insurance acquired the insureds UPC policy with the objective of ensuring continuation of insurance protection.  The new Slide policy was effective March 29, 2023,and a premium invoice was sent to the mortgagee, as they were responsible for paying the insurance premium.

  The insured did, indeed, contact ** on March 31, 2023, and requested that we cancel the policy flat, which was processed.  At that time, however, no premium had been paid, so no refund was due the insured. 

  On May 5, 2023, we received a payment of $4,334.00.  Since the policy was cancelled, a full refund was issued and mailed to the insured on May 13, 2023.  If not received shortly, we ask that the insured contact ** at **************.

  We hope this helps to clarify that we did not delay a refund to the insured, as no premium had been paid to Slide at the time when the cancellation was processed.  

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our coverage with Slide insurance on 4/14/23 due to coverage with a new company. We then received a refund check in the amount of $1369 from Slide. Today I received a new policy notice from Slide (that I did not ask for nor approve) requesting $5065 due 06/01/23. They also sent a statement to our mortgage company requesting payment. I have tried calling Slide and emailing with no avail (calls unanswered, emailed sent back as failed). My mortgage servicer and new insurance agent are also trying to resolve this issue so our escrow doesnt go negative. I dont understand how its legal for a new policy to be written without my approval. I am requesting that Slide insurance cancel any and ALL policies related to my account immediately. This is unfair to all consumers.

  

  Business Response

  Date: 05/19/2023

  We are pleased to address the concerns presented by the consumer. Slide acquired the consumers UPC policy as of February 1, 2023.  When the policy was cancelled in April, it was already scheduled to renew effective June 1, 2023, and an invoice for the renewal premium was issued.  We have since processed cancellation of the renewal as of June 1, 2023.
  
  This process was intended to ensure continuation of the consumers insurance protection during the transition from UPC to Slide.  While we would like our policyholder to remain with Slide, we understand and support the choice to explore other options and will welcome the opportunity to be of service in the future. 

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Slide Insurance took over our Homeowners Insurance from UPC they sent ** a letter stating our premium for the year would go from around $3,000 (what we paid with UPC) to $13,814.00 with Slide. This increase was supposed to take effect upon renewal; however, before this policy went into effect, my husband and I noticed Slide already took out $13,814.00 from our mortgage escrow, leaving ** with a negative balance for an insurance policy we never authorized, signed for, or wanted.Our insurance agent, Brightway, canceled the renewal policy on 4/6 and requested that we receive an immediate refund. A Slide representative told our agent it would take at least two weeks to get our refund. As of today, we have yet to receive a check leaving our escrow depleted of the funds we need. Additional Information:On 5/5, we received another letter from Slide, after canceling the renewal policy, thanking ** for paying $13,814.00 (which we never authorized), then claiming we owe an additional $419.00 to cover an increase in the premium (policy # SJC3017824). Again, we contacted our insurance agent to help us resolve the issue. On 5/9, Slide informed our agent that they had opened a new policy in our name without our permission. Our agent told the Slide representative we should not have a policy with them and requested that Slide cancel it again.Today, 5/12, our insurance agent contacted Slide yet again and inquired about the refund check we have yet to receive. A Slide representative said the refund check was sent on 4/14 and cashed on 4/20 (check # ***-8594). To be clear, we NEVER received a refund check, so we could not have cashed it. We request that this issue be resolved immediately; otherwise, we will need to seek legal counsel.

  

  Business Response

  Date: 05/19/2023

  Slide acquired the consumers UPC policy with the objective of ensuring that there would be no lapse in insurance protection.  To that end, a new policy was issued and an invoice for the premium was issued to the mortgagee, the party responsible for paying the premium.  
  
  A couple of days after receiving payment from the mortgagee, the Insureds agent attempted to process cancellation of the policy but did so incorrectly as a rewrite to a new Slide policy.  This caused the refund to be applied to that new policy.
  
  We spoke with one of the Insureds on May 12, 2023, determined what had taken place, and processed the cancellation for the Insured.  A check for the full premium refund has been issued to the Insureds.
  
  We completely understand the policyholders frustration and are pleased we were able to resolve it.  

  Customer Answer

  Date: 05/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************