Complaints

This profile includes complaints for Slide Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Slide Insurance Company

  4221 W Boy Scout Blvd Ste 200 Tampa, FL 33607-5745

  
• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201-3401

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202-1779

• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Homeowners insurance carrier, Farers Insurance is leaving *******. I heard that a new company was taken over called Slide Insurance. After doing research about this company I found that they were fraudulently submitting policy premium invoices to your mortgage company without ever letting us review a policy quote and making a decision about going with Slide Insurance company. I read all the reviews about this company once it was announced that Farmers was leaving in 2023. I immediately started get quotes from other carriers and chose a new carrier that was not Slide. I contacted my mortgage company the first week of April and placed a block on my escrow account to prevent specifically Slide from access my escrow account. Today on April 13th I received in the mail a new policy packet from Slide Insurance which included a premium and notice they have sent invoice to my mortgage company. This is what I was trying to be proactive about. I contacted my mortgage company immediately on this day and the automated message stated a premium was sent out to Slide on April 10th. I was not able to speak with someone at the mortgage company because they were closed. I am going to try to stop payment on this check issued on Monday morning. I then immediately sent a email to Slide Insurance demanding them to stop the process of this policy and demanding them not to cash the check that has been sent out. I need to file this complaint because I signed no contract with this company for this policy and in my opinion they are commuting fraud by not having me agreed to any policy with them

  

  Business Response

  Date: 04/22/2024

  We aim to make working with Slide a seamless, positive experience and apologize this has not been **************** experience. 
  
  This policy was canceled on 4/15/24 at the request of **************. As of 4/22/24, we have not received a payment from her mortgage company. We will continue monitoring this account and issue a refund if we receive a payment from her mortgage company.
  
  When Farmers exited the Florida market, we entered an agreement to provide continued coverage to all impacted policyholders. Farmers and Slide sent several notifications regarding this continuation of coverage. The notifications and renewal processes follow all legal and regulatory requirements.
  
  We appreciate **************** feedback and hope to have the opportunity to gain her trust in the future.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21571690
  
  I am rejecting this response because: I was able to contact my mortgage company in enough time before funds were sent out to Slide and stop the process. So at this time I have no financial hardship due to the actio s taken by Slide Ins. However the one notification I received from Farmers Ins was to notify me that I would receive a packet from Slide approximately 30 days before my policy expires to give me a competive offer of insurance with Slide. The the only thing I received from Slide was the packet saying it was a renewal offer on the day I filed the complaint and nothing prior. In this same day I contacted my mortgage company to find out that Slide already submitted a invoice to my mortgage company without a oppurtunoty to decline the offer. I feel this is unjust and should be allowed to continue with a already tough insurance market in ******* and tough *************** our Country is experiencing. These actions should be made public so all can be notified as Buyer Beware

   

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/23/2024

  We understand **************** position and regret that our efforts did not meet her expectations. Our agreement with Farmers was to help Floridians avoid a gap in coverage when Farmers left the market. 
  
  We issued her Slide Renewal Policy on April 7, 2024, 53 days prior to its effective date of May 30, 2024. We processed the cancellation the same day ************** requested it, and we will refund any premium payment we receive. 

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Farmers Insurance left ******* and sold my information to a scammer insurance company named Slide. They bill my mortgage company (******). My agent is trying to get them to return the payment and cancel the policy, but they refuse. How can they bill and accept payment from my mortgage company without me giving authorization or signing the new policy with them? I am out of $3766. The information about the city and phone number on file is incorrect. The farmers and customer representatives have no idea or idea of what is going on in *******. I would not recommend this company. I am trying to get my money back from slide.

  

  Business Response

  Date: 04/16/2024

  We aim to make working with Slide a seamless, positive experience and apologize this has not been the case. When ******* exited the Florida market, we entered an agreement to provide continued coverage to all impacted policyholders.

  We have looked further into this policy and have spoken to the named insured's spouse. As requested, this policy is now canceled and a refund check has been expedited. 

  Thank you for bringing this to our attention. We hope to have the opportunity to gain your trust in the future.

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide is still trying to bill the Insured after our Agent repeatedly canceled the policy months ahead of time. Now all of Slide agents are calling harassing me about payment. We are with another company and our policy hasn't even started yet. They are acting like they are clueless to try to still bill your mortgage company. Make sure you did what we did and have your mortgage company know to reject anything from slide. If we didn't do that important step. We would be dealing with issues for no reason other than to defraud us and our mortgage company. SLIDE is not a honest company by any means. Our agent just said to ignore them but this harassment is uncalled for.

  

  Business Response

  Date: 04/02/2024

  We thank ****************** for bringing this issue to our attention. According to our records, we did not receive a request to cancel from Mr. ******** agent.
  
  Weve addressed this miscommunication with the agent of record and assisted with canceling this policy. Per ******************** request, we have canceled his Slide policy with an effective date of 4/22/2024. A refund was expedited and will be issued as soon as Monday, 4/8/2023.
  
  Our commitment is to deliver a smooth and positive experience to all policyholders. We regret that ********************************* recent experience did not meet these standards. This feedback is invaluable to us, and we hope to regain ********************************* confidence in our services in the future.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent a policy and bill requesting payment to my mortgage company long before it was sent to me. I was never sent a quote to review, sign and accept nor an opportunity to review and adjust coverage limits. I immediately contacted my mortgage company and luckily caught it before they sent a payment to Slide. The premium is outrageous and I submitted selected and accepted a policy with another carrier for $1,100 less.I have sent numerous correspondences to the local agent and Slide using the contact us form on their site. Neither parties will acknowledge or respond to me. Today I received a payment reminder notice in the mail for the policy I demanded be canceled as I never accepted or authorized it.Cannot believe this is legal. I have now consulted an attorney who advised as long as I have the communications I sent documented, further attempts by Slide seeking payment will constitute as fraud and be eligible for damages to be awarded.The way this company operates speaks loud and clear that they are very unethical and should not be trusted to cover your home. Word of mouth and online reviews travel fast. I continue to warn everyone I know to steer clear of this company that operates on deceptive practices and fraud.

  

  Business Response

  Date: 03/07/2024

  We were able to connect with this customer on the phone and assist with canceling their policy. We aim to make working with Slide a seamless, positive experience and apologize that this was not their experience prior to this call. Were glad they were able to find alternate coverage that met their needs. 
  
  As we stated when we spoke over the phone, when Farmers exited the **************, we entered an agreement to provide continued coverage to all impacted policyholders. The notifications and renewal process follows all legal and regulatory requirements.
  
  We appreciate this feedback and will use it to improve our communications in the future.

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5 I received a policy from slide Insurance which i never asked for nor have i contacted this company. I was told I would have to cancel a policy I never asked for or my Mortage company would start sending them my premium payments. I do not wish to do business with these people. How is it even legal for them to put a policy in force without me signing any paperwork or even contacting them? I followed thier instructions to cancel this policy and I am also contacting the **************** to see what legal action I can take. I am very concerned as the amount of Elderly here that do not know they can fight back. Slide has forever lost me as a potential customer.

  

  Business Response

  Date: 02/12/2024

  We appreciate the opportunity to respond to the consumers concerns.  When the consumers prior insurance company made the difficult decision to stop offering coverage in *******,we were able to offer a renewal policy with Slide so that coverage would not be interrupted.  Still, we completely understand the consumers decision to pursue coverage with another carrier and have cancelled the policy accordingly.  

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21252653
  
  I am rejecting this response because: If I had been given notice and a choice to do business with Slide Insurance there would be no issues

  But I had to contact my Mortage company and then also cancel a policy I did not ask for. it was several hours of effort to get the Mortage company not to pay sslide and then cancel the slide policy written without my knowledge. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 02/14/2024

  We appreciate the frustration expressed by the consumer.  It is never easy to find a new insurance policy, and our intent was to afford a convenient and secure way to ensure continuation of coverage.  By sending the renewal offer almost two months ahead of the effective date, we had hoped to provide ample time to review it, ask any questions, and consider other options.  We regret that this was not sufficient notice in this case but are pleased that the consumer has found coverage that better meets his needs.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/04/2023 I received a property policy cancellation from UPC. Effective date of cancellation was 02/01/2023, policy term was 05/01/2022 thru 05/01/2023. I obtained insurance from another company effective 03/07/2023. I recently checked my mortgage escrow account, ********************************************* / *********************** had submitted and was paid $4518.00. I had no communication, statements nor policy information from Slide concerning this property insurance. I had never even heard of Slide. I want to be reimbursed $4518.00 from Slide plus $880.00 for the last quarter of cancelled UPC policy. I have contacted Slide insurance customer service, emailed ********************************************* underwriting and *********************** insurance, to no avail. Declaration statement for replacement insurance attached.

  

  Business Response

  Date: 12/15/2023

  Thank you for your feedback, *************  Slide acquired your policy from UPC to ensure continuation of coverage.  We completely understand that you have secured coverage elsewhere and we can confirm that your request has been processed and refunds are being issued based on the cancellation date of March 7, 2023.  

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide Insurance acquired my UPC policy when UPC left town. Afterwards, I found another policy and had my Slide policy closed June 6, 2023. I contacted Slide and they refunded the unused portion of my policy. I cashed the check they sent on July 17, 2023. Then, in August they RENEWED my policy in August! I learned the last week of November that they had sent my account to collections for nonpayment. They claimed that they didn't need my approval to renew my policy. They claimed that they had an agreement with the ****************, UPC, and themselves and I didn't need to be involved. I didn't pay for the policy that I didn't know I had.

  

  Business Response

  Date: 12/11/2023

  Thank you, ****, for assisting us in the fulfillment of your request to discontinue the policy.  

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is OK to me.

  I was disappointed that the complaint was necessary. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim with Slide right after Hurricane **** Claim No SL22207405.The unit still has no Occupancy and is still an active construction site.My insurance was covered for hurricane and also rental lost income.The Slide reps do not respond to my claim and phone number is disconnected.Cannot send emails to my insurance contact *************************** as it gets returned.Her phone No has been disconnected ************. Worst Insurance experience I have ever had.Slide took over from St. *****. I paid their premiums but they won't pay my claim. Huge runaround.They won't acknowledge emails I have sent when they were delivered..Sincerely, ***************

  

  Business Response

  Date: 12/11/2023

  We appreciate your feedback, ***.  We strive to provide an exceptional customer experience to our policyholders and apologize that this was not the service you received.  We forwarded your concerns to our claims leadership team and are pleased to note that things are back on track.   

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20911337
  
  I am rejecting this response because I still have not received any payments on my Policy at this time.

  Please continue my filed complaint. I'm glad they are finally working on it.
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 12/20/2023

  We appreciate the opportunity to finalize the claim, and we look forward to continuing to provide you with the best insurance protection and service possible. 

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide insurance is taking advantage of my elderly parents. Let me explain, they pay their insurance on time and for two homes in **. No, we are not rich, one home they are in and the other my sibling and her children. Over the summer due to hurricanes and high winds, the roof started leaking into home and is currently being absorbed in sheetrock ********************* A **************** an adjuster came to our home took pictures of damages outside, attic and homes interior. He stated there should be no issues that home needs full roof replacement & should be approved. Nope, they will put monies to interior only, nothing towards roof. Both parents currently having health issues right now. Slide took over for ********** Ins. They are citing a 2017 claim for a patched roof and new fence after a previous hurricane, from **********. This is 2023, I live in another state, with the awful feeling of what if said *************** collapse on top of my elderly parents. Slide get your act together my parents paid you over $7000.00 in premium payments, and you will not cover new *************** damages minus deductible. This is their first claim through Slide for their home pay towards the roof please.

  

  Business Response

  Date: 10/23/2023

  We appreciate the concerns expressed by this consumer, but privacy laws prevent us from addressing the handling or specifics of a claim in this venue. We are always pleased to discuss matters such as these directly with our insureds or their legal representatives, so if the consumer wishes to have her parents contact us, we will answer any and all questions they may have.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My homeowners insurance policy was sold by UPC insurance to Slide while I was working to transition to Citizens. The policy was cancelled on 02/17/2023 and I received a confirmation letter from Slide confirming that date. The letter stated that I would receive my $1,464.00 refund within 15 business days. It is now August 10th and I have still not received it. I call on a weekly basis and they always state that it is in process and will be sent in the next few weeks. This past Tuesday, I asked to speak to a manager, they put me on hold for about ******************************************************* back within 24 hours. I have still not had a call back and tried to call again today. The call keeps hanging up before I get through to anyone.Policy number UHF ******* 04

  

  Business Response

  Date: 08/31/2023

  We at Slide appreciate the insured bringing this matter to our attention.  This policy was acquired to ensure continuation of coverage upon the liquidation of UPC in February.  After reviewing our records and those of UPC, we were able to confirm that the policy has been cancelled as requested by the insured and the refund should be mailed to the insured today or tomorrow.