Complaints

This profile includes complaints for Blue Lantern Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Lantern Health has 13 locations, listed below.

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  Blue Lantern Health

  3450 Buschwood Park Dr Ste 200 Tampa, FL 33618-4447

• 

  Blue Lantern Health

  218 E Bearss Ave Ste 325 Tampa, FL 33613-1625

• 

  Blue Lantern Health

  3450 Buschwood Park Dr STE 201 Tampa, FL 33618-4447

• 

  Blue Lantern Health

  7551 Wiles Rd #106 Coral Springs, FL 33067

• 

  Blue Lantern Health

  1300 SAWGRASS CORPORATE PARKWASY STE 200 Sunrise, FL 33323

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund for almost 2yrs of fraudulent charges for scam health insurance. I have proof of being charged 2 separate paymnts when it should only be 1 payment a mth. Told I would have anthem as my insurance but convincedy payments were to go through my benefits keeper app. Went to actually **** insurance and finding out it was even activated ** I never actually made payment to my real insurance anthem wondering why am I paying 2 separate paymnts. I'v filed a complaint and never heard back so I'm reaching out in multiple ways demanding assistance. **

  Business Response

  Date: 02/17/2023

  Benefytt Technologies, Inc. (Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution. At this time, we show one active policy for the consumer which was purchased on 1/7/2022 and is being billed $131.60 per month. While we are continuing to investigate the consumers complaint, we would like to clarify if she wants us to cancel the currently active policy which provides Accidental Death and Dismemberment and Critical Illness coverage. The consumer is welcome to contact us directly at ************** between 8:30 a.m. and 7:00 p.m. EST so that we may resolve this issue.

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19365049
  
  I am rejecting this response because:

  
  I honestly don't care if I get a response to this or not but best believe this is the first time I have ever heard anything back from anyone do to my serious situation as far as being scammed by your people claiming to work for the federal government in the Obamacare act and I'm actually insulted that I even got a response such as this when I haven't heard a thing so be sure to recognize my name and you will hear from me soon thank you
  
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/03/2023

  On January 3, 2022, the consumer purchased from an independent agent Group Accident Insurance which includes Accidental Death and Dismemberment and Outpatient Accident Medical Benefits underwritten by Axis Insurance Company. She electronically signed the application, acknowledging the policy details and authorizing electronic payment of the monthly premiums. The consumer received a welcome email, a welcome packet, and access to policy documents on the MyBenefitsKeeper online portal. The policy she purchased included a 30-day free look during which time if she was unhappy for any reason (as long as no claims were filed), she could cancel and get a full refund.

  We regret the consumer seeks refunds, but Benefytt has no record of her contacting us to cancel this policy.  Also, we have no record of any Anthem policies.  We suggest the consumer contact her independent agent and/or Anthem to discuss that policy. And, if she has any questions or wants to now cancel the Axis policy, Benefytt invites the consumer to contact us directly at ************ Monday - Friday 8:30am -5:00pm, and we will be happy to assist.

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was just given a bill (dated for 01/01/23 for the amount of $2,259.81). I had gone to the doctor on 08/20/22 for routine lab testing (that I had only agreed for due to being covered) and had checked 3 times if I was covered with them stating I was. However, I have still billed for these services. With the law suit, I think they had stated that they will refund me the months of August, September, and October. However, I would still have to pay for the lab testing that was supposed to be covered under that time period. They keep giving me the run around however they have stated that "claim payment is subject to eligibility at date of service" which I was eligible at the time. Can you please help me due to the fact that the only reason I have done this testing is that it was supposed to be covered. My account number is *****************.

  Business Response

  Date: 02/02/2023

  Benefytt Technologies, Inc. (Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution. On July 11, 2022, this consumer purchased directly online a Choice Advantage Short Term Medical policy,#LTT328550, underwritten by ************* Fire Insurance Company (*****). The consumer received a welcome email notifying her of a 30-day free-look period. She also received access to policy documents on Benefytts online portal.  

  Regarding the cancellation of the consumers policy, Benefytt properly sent her notification on September 6, 2022, regarding her ability to cancel and obtain any applicable premium refunds. On October 12, 2022, the consumer opted to cancel and Benefytt properly cancelled the policy and refunded the premiums she was due.

  The consumer indicates she received medical services on August 20, 2022, and is unhappy about a provider bill. Benefytt is not an insurance company and does not make claim or coverage decisions, or process insurance claims. And it does not have any records that match the account number she provided. During investigation, Benefytt contacted UFSICs Third Party Claims Administrator,and they do not have a record of a claim under the ***** policy.
  Benefytt regrets the consumer has issues and suggests she contact her *****s Third Party Claims Administrator, Insurance Benefit System Administrators **********************************************************************************, ***********************************************************, to file a claim and/or have her questions addressed.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20.2022 I was contacted by an agent from an online inquiry I made about dental insurance. He then proceeded to get me to sign up for an HMO policy from the Supplement Plan I had. In doing the prescription review, he said he could not find the name of the specialty medication I need for an immune disease, but it was covered just the same as my old plan. He also stated that if I changed my mind and found it was not covered as my old plan, but around $500/month. It has been two weeks, I have been on the phone every day trying to make sure I have my old plan back. I still have not been able to get them to cancel the old plan, my prescription plan has been canceled and I am concerned about losing my health plan as well. I would not have changed plans if he had been honest. Insurance agents should not be allowed to lie to get someone to take coverage that is not right for them, just to get their commission or quota. I have complained to the company but have not received any assurance that this behavior is being dealt with. A licensed agent should not be allowed to behave this way. I am a senior citizen, recently widowed and on a very small pension. I was perhaps too trusting, but since he was licensed, had access to all my information, I did trust him. I feel that he took advantage of my age and situation.

  Business Response

  Date: 01/27/2023

  Benefytt Technologies, Inc. (Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution.

  After a diligent and thorough search, Benefytt has been unable to find any records regarding any contacts with this consumer, or the proposed sale or sale or servicing of any insurance products to or for this consumer by any independent agents or Benefytt. We believe the consumer may have the wrong company. However, if any additional detailed information regarding the identity of the agent the consumer claims contacted her, and the insurance policy or policies and prescription drug plan(s) at issue is provided, Benefytt would be happy to search again. We also suggest the consumer contact the ******** Service Center at 800-******** *************).

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive paid 1300$ from the beginning of 2021 up until yesterday for a Benefytt plan that I didnt sign up for. The sales agent didnt tell me about this charge and I had assumed it was part of my regular insurance bill until I recently canceled the plan and was still charged 100$ as of yesterday by Benefytt. After googling this business I came across the lawsuit of many others experiencing the same. Ive canceled my card and disputed yesterdays charge. How do I get my money back from the last 12 months? Thats a lot of hard earned money.

  Business Response

  Date: 01/14/2023

  Benefytt Technologies, Inc. (Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution. This consumer purchased Group Accident Insurance - Accidental Death and Dismemberment policy underwritten by Axis Insurance Company from an ************ independent agent. The consumer electronically signed the documents on December 14, 2020, acknowledging the policy details and the payment of the premiums by automatic credit card payment. The consumer received a welcome email, a mailed welcome packet, and access to policy documents on Benefytts online portal. The policy purchased included a 30-day free look period during which time she could have cancelled the policy for any reason and have the premium refunded, assuming no claims had been made against the policy within that time frame. Shortly after the policy renewal, the Consumer contacted Benefytt to cancel on January 4, 2023. We honored her request to cancel and properly refunded the January 2023 premium.
  
  We regret that the consumer seeks additional refunds. However, the consumer had the benefit of the policy being in force to offer her protection for the time period set forth in the policy, for which she purchased and acknowledged and for which we promptly and properly honored her cancellation request. Benefytt considers this matter to be resolved.

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  While I still believe I was misled into signing up for a service I didnt want or need, I take responsibility for not taking action sooner and have accepted the offered resolution. ****** learned.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my plan and have been billed for a month I didnt use the insurance plan. I need to be reimbursed for December 2022.

  Business Response

  Date: 12/30/2022

  Benefytt Technologies, Inc.(Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution.  This consumer contacted us on or about December 19, 2022, to cancel her policies,which we did.  In an effort to address her cancellation and premium refund concerns, Benefytt has twice reached out to the consumer at the telephone number she provided to both Benefytt and the Better Business Bureau.  However, we have not yet received a response.  Benefytt invites the consumer to contact us directly at ************ Monday - Friday 8:30am -5:00pm EST, and we would be happy to assist.

  Customer Answer

  Date: 01/08/2023

   
  Complaint: 18611651
  
  I am rejecting this response because:
  I called back and have not been able to reach them. 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/11/2023

  Benefytt Technologies, Inc.(Benefytt) responds to the consumers latest posting from January 9, 2023, where she claims she has called, but has been unable to reach **.  To date, according to our call logs, we have no record of her attempting to contact us.
  
  In any event, we have attempted to reach out to the consumer to address her cancellation and refund concerns at the telephone number she provided to both Benefytt and the Better Business Bureau. Our representative called on 12/22/2022 at 10:49 a.m. EST and again on 12/30/2022 at 10:11 a.m. EST. ********** there was no answer, and the representative left a voicemail explaining the purpose of the call and asking the consumer to call back directly at ************************ to discuss her issues.  Our representative did not receive a call back or message from the consumer after either call.
  
  Following the consumers most recent posting, our representative again called the contact number the consumer had provided to us and to the BBB.  On 1/10/2023 at 11:13 a.m. EST, a person with a female voice answered, said hello,and immediately disconnected the call. Our representative  immediately called back and after two rings,the call went to voicemail.  Our representative left another message inviting the consumer to call back to discuss her concerns.
  
  Benefytt is ready, willing, and able to attempt to resolve this consumers concerns.  We invite her to provide any alternate phone number(s), and again, invite her to contact us directly at *********************** Monday - Friday 7:30am 4:15pm EST, and we will be happy to assist.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a policy from Benefytt Keeper Insurance, been paying the policy for years. Just found out a couple weeks now that they were sued and fined to refund customers. I knew nothing of this and how do I know if I'm getting a refund?

  Business Response

  Date: 12/06/2022

  Benefytt Technologies, Inc.Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution.  Benefytt cancelled the insurance policy(ies) at issue per the recent request of the consumer.  Then, Benefytt has attempted on three different occasions to contact this consumer to discuss his cancellation and refund concerns at the telephone number he provided to both Benefytt and the Better Business Bureau: **************.  However, the telephone number is no longer in service.  Benefytt would be happy to reach out to the consumer again to resolve his concerns if he would like to provide an alternate phone number.  Otherwise, Benefytt invites the consumer to contact us directly at ************ Monday - Friday 8:30am - 5:00pm EST, and we will be happy to assist.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from MyBenefitsKeeper regarding a lawsuit and refund. I was working at the time and asked for a call back when I was available. I never received another call and am still not sure why I am paying for the dental plan I did not want. I have not used the plan once and would like to know what my options are for refund.

  Business Response

  Date: 11/11/2022

  Benefytt Technologies, Inc. (Benefytt) takes consumer complaints seriously and we look to bring any issues to a reasonable and fair resolution. The consumer purchased a dental policy around September 8, 2021. He electronically signed the documents where he acknowledged the policy details and premium payment plan. Benefytt has been in contact with the consumer to answer his questions and honor his desire to cancel his dental policy.  Benefytt considers this matter to be resolved.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid a total of $2276.25 since 2016 and will not be given any plan or account information. When we try to cancel, we are given a runaround and are eventually disconnected.

  Business Response

  Date: 11/10/2022

  Benefytt Technologies, Inc. (Benefytt)takes customer complaints seriously and we look to bring any issues to a reasonable and fair resolution. The consumer, has twice contacted customer ********************** for the ********************** portal; in March 2022, and again in October 2022, regarding a Blanket Accident Policy issued by Liberty Insurance Underwriters, ********** *********** her request for cancellation could not be honored, because it must come from the insured on the policy, who was the consumers husband. However, Benefytt has elevated this issue and is currently reaching out directly to the consumer to find a resolution.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18340592
  
  I am rejecting this response because: my husband has cancelled the policy
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/11/2022

  Benefytt Technologies, Inc. (Benefytt) cancelled the insurance policy at issue at the recent request of the insured, the consumers husband.  Benefytt considers this matter resolved.
  However, Benefytt invites the consumer and/or the insured to contact us directly at ************ Monday - Friday 8:30am - 5:00pm, if she has any further questions regarding premium billing or the cancellation of the policy, and we will be happy to assist.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe the MyBenefitsKeeper.com aka Benefytt Technologies was an insurance provider, I had two routine yearly check **** a skin tag operation, and a vasectomy, none of which were covered because they didnt process the claim until a year later. After of discrepancy over the phone with their representatives was told they wouldnt be processed. Service Started 03/11/2019. Ended 2/12/21. I paid $2,030.00 for Advantage Health STM coverage over the course of 2 years Via Credit Card. I was not made away of outstanding balances by either my insurance or the service providers.

  Business Response

  Date: 10/13/2022

  Benefytt has received this complaint and we have begun our investigation. We will work expeditiously to resolve this issue. We appreciate your patience while we look into this matter.

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a policy with the company since June 2021 paying 190 a month. August 15 2022 I went to the doctor for a yearly check up which is the first time I filed the insurance. This insurance company did not even cover an annual check up. I then found out the company was sued by the ftc for being fraudulent. I canceled my policy October 10th. I want to be refunded the ***** I spent while I was a customer there and was mislead to thinking I had coverage when I didnt.

  Business Response

  Date: 10/13/2022

  Benefytt has received this complaint and we have begun our investigation. We will work expeditiously to resolve this issue. We appreciate your patience while we look into this matter.