Complaints

This profile includes complaints for Blue Lantern Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Lantern Health has 13 locations, listed below.

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  Blue Lantern Health

  3450 Buschwood Park Dr Ste 200 Tampa, FL 33618-4447

• 

  Blue Lantern Health

  218 E Bearss Ave Ste 325 Tampa, FL 33613-1625

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  Blue Lantern Health

  3450 Buschwood Park Dr STE 201 Tampa, FL 33618-4447

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  Blue Lantern Health

  444 Castro St Mountain View, CA 94041-2017

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  Blue Lantern Health

  3450 Buschwood Park Dr Tampa, FL 33618-4454

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice in the mail on 09/15/2022 stating that the plan I had paying for ************** Medical and other products I bought from Benefytt/MyBenefitsKeeper have been sued by the ************************ (FTC) and that you agreed to settle the lawsuit. I have a plan that has been active since 12/15/2019 and was under the understanding that I had healthcare products that would cover my medical needs. I cancelled my plan ____09-21-2022____________ upon learning of this fraudulent activity and deception that I had medical benefits. In fact, I was treated in a medical facility, presented your coverage card and later learned that the claims were not paid. I now have debt that has set me into a collections status and in turn destroying my credit standing. Misleading and fraudulent. For 2 years and 10 months I have been paying $120.07 per month (totaling $4082.38). It appears that I never learned or was contacted about a class action lawsuit against this your company. Not notifying a member and allowing them to seize membership or request refund is not only irresponsible but grounds for legal action. I am requesting total reimbursement of the fees collected by you and your fraudulent misleading company. I am submitting a complaint to the Better Business Buearu as well as the ************************. In short, I paid for products I did not agree to buy and was left with no coverage to protect myself in a healthcare situation.

  Business Response

  Date: 09/26/2022

  Benefytt Technologies takes customer complaints seriously and we look to bring any issues to a reasonable and fair resolution. Benefytt Technologies agreed to settle the lawsuit brought forth by the ************************* One of the requirements of the settlement is that Benefytt must send notices out to every consumer who purchased a policy that was billed through MyBenefitsKeeper, explaining the allegations in the lawsuit and that they may be affected. This was not a class action, but a lawsuit filed by the FTC.

  ******************** received this notice due to having purchased one or more policies billed through MyBenefitsKeeper. We are aware of his situation and understand his position, and we would like the opportunity to resolve this issue with him directly. If he is amenable, a member of our support staff will contact him to bring this matter to a close.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my daughter needed thyroid medicine. I got her health insurance on May 10th, 2021, through *****************************. ************.********************* was my agent. *******************************(daughter) never spoke to anyone. I did everything including giving my debit card number to help her get insurance. ******* never went to the Dr. so on June 17th I called ***** and cancelled. There is record of that. I was done,, cancelled. My daughter got meds from Good Rx instead. Their story is... ***** tried calling me several times after that. I do not recall. For a year I have been paying ****** Health Insurance Innovations ************* and did not notice.. ( i thought was car insurance coming out) Hii.... My debit card changed, and they called me for payment on August 15,2022. Thats when In asked for a refund. They said they had to speak to ******* to cancel, I patched her phone call in, she stated, she never knew she had it.They are giving me the run around not to reimburse me... Although they are going to reimburse for the last month paid...???I am a disabled veteran with minimum income. ****** a month matters. They owe from July 2021 to July 2022

  Business Response

  Date: 09/09/2022

  We apologize for the delay. We are continuing to research this complaint and will provide a response shortly. Thank you for your patience.

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17896258
  
  I am rejecting this response because: The dispute is that on        I called to get insurance for ******* (daughter) on approximately May   On  June 7, 2021 I called and spoke to **** at Christian *********************** they wrote the plan.  There is a recording of that phone call. My benefits never emailed me or my daughter requesting that they needed to speak to ******* to cancel.  I assumed it was cancelled.  A few months before that I called to cancel a policy for my husband and it cancelled, Simple process. They are refusing to send my FULL refund because they never spoke to *******. Yet, no email to instruct me, they kept on just taking money. She NEVER went to a doctor. I was under the impression it was CANCELLED. They will now give me one month credit only.  The discrepancy lies in my cancellation by phone was not good enough. I have requested a recording of that phone call. No response to that request has been given.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/22/2022

  Benefytt Technologies takes customer complaints seriously and we look to bring any issues to a reasonable and fair resolution. Benefytt first became aware of this issue on 8/12/2022 when the complainant contacted our customer ********************** center. Upon notification, we immediately began our investigation into this matter. Benefytt provides third-party billing for insurance agencies. Communications between agents and clients are only disclosed to Benefytt as circumstances require. As part of our investigation,we contacted the insurance agency who sold this policy and found that, as the complainant indicated, she purchased a policy for a third party that went into effect on 5/12/2021. This policy listed the insured as *******************************. The agency that sold the policy verified that the complainant did ask them to cancel the policy in June 2021. However, requests for cancellation may only be made by the insured. The complainant was notified that the insured would have to speak to the agent who sold her the policy and request cancellation herself. This is to protect the insured from having a third party cancel a policy without their knowledge, regardless of who is paying the policy premium. The agencys records indicate that the agent who sold the policy attempted to contact the complainant on two different occasions and was unable to connect with her. Absent any communication from the insured or the complainant, the agent was unable to request cancellation of the policy and did not notify Benefytt to cancel the policy.

  During the time since the complainant made the initial call to cancel in June 2021, there were several notices sent to the email address on file that would have alerted the person who initially purchased the policy that they were being billed. Of note, one was sent on 8/23/2021 notifying the insured of the updated payment description on the bank statement of the account being billed, and later an email notification was sent on 5/1/2022 alerting the insured of the scheduled policy renewal.

  Benefytt, through MyBenefitsKeeper, continued to provide billing services as the policy was still in effect. Once Benefytt was notified by the insured on 8/15/2022 that she wanted to cancel, we processed the cancellation immediately. Benefytt acted properly throughout the coverage period of the policy. However, considering that the insured made no claims during the policy period, Benefytt is offering to facilitate a refund in the amount of $798.26 for the premiums paid for calendar year 2022 until the date of cancellation on 8/15/2022.

  If the complainant accepts this offer, the policy termination date will be 1/11/2022 and any claims or service rendered after that date will not be eligible for payment.

  Business Response

  Date: 10/13/2022

  Benefytt provided a detailed response to the customers complaint on 9/22/2022, but we did not receive a response. We see that the customer indicates that she submitted a second response and updated information and suggested she was perhaps having issues with the BBB portal and/or secure messaging. To date, Benefytt has not seen the customers second response and updated information. While we would be happy to review and respond to any further information once received, currently our offer to resolve this complaint remains the same.  Please refer to our full response as it was posted on 9/22/2022:
  
  Previous response:
  
  Benefytt Technologies takes customer complaints seriously and we look to bring any issues to a reasonable and fair resolution. Benefytt first became aware of this issue on 8/12/2022 when the complainant contacted our customer ********************** center. Upon notification, we immediately began our investigation into this matter. Benefytt provides third-party billing for insurance agencies. Communications between agents and clients are only disclosed to Benefytt as circumstances require. As part of our investigation,we contacted the insurance agency who sold this policy and found that, as the complainant indicated, she purchased a policy for a third party that went into effect on 5/12/2021. This policy listed the insured as *******************************. The agency that sold the policy verified that the complainant did ask them to cancel the policy in June 2021. However, requests for cancellation may only be made by the insured. The complainant was notified that the insured would have to speak to the agent who sold her the policy and request cancellation herself. This is to protect the insured from having a third party cancel a policy without their knowledge, regardless of who is paying the policy premium. The agencys records indicate that the agent who sold the policy attempted to contact the complainant on two different occasions and was unable to connect with her. Absent any communication from the insured or the complainant, the agent was unable to request cancellation of the policy and did not notify Benefytt to cancel the policy.
  
  During the time since the complainant made the initial call to cancel in June 2021, there were several notices sent to the email address on file that would have alerted the person who initially purchased the policy that they were being billed. Of note, one was sent on 8/23/2021 notifying the insured of the updated payment description on the bank statement of the account being billed, and later an email notification was sent on 5/1/2022 alerting the insured of the scheduled policy renewal.
  
  Benefytt, through MyBenefitsKeeper, continued to provide billing services as the policy was still in effect. Once Benefytt was notified by the insured on 8/15/2022 that she wanted to cancel, we processed the cancellation immediately. Benefytt acted properly throughout the coverage period of the policy. However, considering that the insured made no claims during the policy period, Benefytt is offering to facilitate a refund in the amount of $798.26 for the premiums paid for calendar year 2022 until the date of cancellation on 8/15/2022.
  
  if you accept this offer, the policy termination date will be 1/11/2022 and any claims or service rendered after that date will not be eligible for payment.
  

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has come to my attention that Benefytt Technologies, Inc. aka MyBenefitsKeeper has been debiting my account for two dental policies ($39.00 and $34.94 monthly) without my knowledge or consent. In April of 2016, I began paying for my niece, Nicole's (Full name to be provided offline) health and dental insurance which was terminated December of 2018. After 2018, Benefytt Technologies, Inc. resumed to debit my checking account which was unauthorized. To resolve this matter, I'm requesting the $2043.50 debited from Jan 2000-June 2022 which are the only records that I was able to obtain from my banking institution. (I also provided the 5 page transaction ledger from my bank)
  The referenced bank account was not monitored since it's only used for rental income and the monthly statements were not being mailed. I recently became aware of this matter after going to the bank to handle a transaction. The medical and dental insurance terminated in 2018, however your company resumed debiting for dental insurance only. For not only one dental policy but two different dental policies. When I became aware, my niece, Nicole attempted to work with your company directly to no avail. Even after reaching the Tier2 department, she was told, "MyBenefitsKeeper is only an insurance billing service" over and over and no one could help us. Secondly, the Tier 2 agent questioned "why aren't the bank statements being monitored", as if it is my fault that I'm being charged for insurance without my knowledge. My niece, Nicole has medical and dental insurance through her employer.
  She also purchased a home and moved, so I'm positive that any mail would have been returned to your company. When the medical coverage was cancelled, so was the dental coverage in 2018.
  Please refund the $2043.50 to my account immediately to resolve this matter.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Can you please advise of the member ID number issued to your niece for these policies or the contact email she provided when she signed up for the dental coverage, or her first and last name so we can research our records. Were the policies all in her name or yours? We are trying to assist you but we need more information to locate her in our system. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  For clarification: My niece is Nicole Butler Boyd. The initial policy for medical and dental was in her name only. We do not have the two dental policy numbers since we were not aware of these policies.
  
  
  Business Response /* (4000, 9, 2022/08/30) */
  Benefytt Technologies takes customer complaints seriously and we look to bring any issues to a reasonable and fair resolution. We understand that the complainant is different from the insured (customer), but for the purposes of this response (and to ease any confusion), we will refer to the insured and the person being billed as one in the same.
  We researched the details we have of this customer's history of purchasing insurance from an agent. All of the policies purchased were billed through the MyBenefitsKeeper application. As the customer states, a short term medical (STM) policy was purchased on 4/20/2016. That policy ran for six months, and coverage ended on 10/20/2016. The customer also purchased two other policies, one of which was the USA+ Dental policy that went into effect on 4/20/2016. That policy premium was $39. As stated in the welcome email that is sent to all new customers, "If your STM plan terminates or you cancel it, any other plans, benefits or services you have will remain effective unless you tell us you'd like to cancel." Since the STM plans have a specific term limit, there is a definitive coverage end date. The USA+ Dental policy remains in effect until it is cancelled at the customer's request. On 7/19/2022, the customer contacted Benefytt and requested that the plan be cancelled, which we did.
  With regard to the second dental policy, our records show that the customer purchased a Foundation Dental policy during a call with an agent on 6/19/2018. The monthly premium for that policy was $32.57. That policy was underwritten by Nationwide National Casualty Company (NCC) and remained in effect until 6/30/2020 when it was replaced with a comparable plan through Delta Dental of Illinois as NCC decided that they would no longer carry the Foundation plan. We sent out the required notifications so that the customer would be aware of the policy change. The New Delta Dental plan went into effect immediately following the termination of the Foundation plan on 7/1/2020 with no gap in coverage. The monthly premium for that policy had a slight increase to $34.94. That policy remained in effect until it was cancelled by the customer on 7/31/2022.
  We understand that navigating the different options for healthcare policies can be confusing and even frustrating at times. Benefytt makes every effort to ensure our customers are aware of and agree to the policy terms and payment plans. In this case, the documents show that the customer acknowledged the terms and agreed to the purchase.
  However, as an act of good faith, Benefytt would like to offer a refund of the monthly premiums paid for both policies during calendar year 2022 up to the time of cancellation. During that period the customer paid $209.64 for the Delta Dental policy and $234.00 for the USA+ Dental policy. Benefytt offers to refund the customer $443.64.