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Business Profile

Mortgage Lenders

Fay Servicing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Reviews

This profile includes reviews for Fay Servicing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fay Servicing LLC has 7 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 83 Customer Reviews

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    Review Details

    • C. W.

      Date: 06/25/2025

      C. W.

      Date: 06/25/2025

      This company is flat out terrible. I don't know how else to say it. I've been trying to close a real estate deal (I'm the seller) for two weeks and I can't get a simple payoff from this company. It's NEVER in all my years of real estate taken longer than 5 days MAX to get a payoff and most of the time it's 24 to 72hrs. Not with this company. I call them every day and they just tell me to be patient they are working on it. If it was possible to give this company 0 out of 5 stars I would but that doesn't seem to be an option on this platform. If you have any option at all I would adamantly encourage you to stay as far away from this company as you can.

      Fay Servicing LLC

      Date: 06/26/2025

      Hello ***** *****,


      We
      have received your message; however, the review section is not a secured
      platform to discuss account details. We encourage you to contact us at our
      email address, ******************************** for assistance. Thank you

      C. W.

      Date: 06/27/2025

      I've contacted you buy phone and email every single day for two weeks. Your customer support is terrible. Basically people who are paid that have no authority to do anything. Again... the fact that your suggesting I contact you by email when I've been doing that daily as well as phone calls just highlights the incompetence of your company. If you all worked for me you'd ALL be fired.

    • Robert F

      Date: 06/17/2025

      Robert F

      Date: 06/17/2025

      rude customer service representatives. shady fees tacked on to your mortgage account that you will only find out about once you are about to sell your home . the investors are not willing to budge on anything. plain and simple...they are greedy and predatory! i pray that i never have a loan that is serviced by them again!

      Fay Servicing LLC

      Date: 06/18/2025

      Hello ****** *******,


      We have received your message; however, the review section is not a secured platform to discuss account details. We encourage you to contact us at our email address, ****************************************** for assistance.


      Thank you

    • Carol T

      Date: 04/04/2025

      Carol T

      Date: 04/04/2025

      This is the worst company I have ever dealt with! My loan was transferred and I can not get into my online account to make the payment and I can not reach anyone by phone!!

      Fay Servicing LLC

      Date: 04/07/2025

      Hello Carol T,

      We have received your message; however, we are no longer the servicer of your account. You were provided with the contact information for the new servicer in our letter dated March 3, 2025. We encourage you to contact them directly. Thank you for contacting our offices regarding this matter.

    • Becky T

      Date: 03/08/2025

      This is by far the worst mortgage company ever. Our mortgage got sold to this company and the keep messing with our escrow. No communication with in their company and no communication with their customers. I closed my escrow account and they still paid my house insurance. Most screwed up mortgage company ever.

    • Kimberly B

      Date: 03/02/2025

      My account was sold to Fay Serving LLC. I’ve read all the reviews because I am currently having a bad experience in terms of every bad example mentioned by customers who entered a review. I would be more than willing to partake in a CLASS ACTION LAWSUIT here in *****. I would like to sue them for forgery, fraud, theft and overall total incompetence and mismanagement of mortgage account. I have reason to believe that they receive kickbacks from these greedy real estate investors which is why they attempt to smoke people out of their homes. I also read the investigation / lawsuit against them from the Consumer Financial Protection Bureau (CFBC). It just validated my suspicion and speculation even before I checked their BBB reviews. So, apparently they are continuing to get away with it and it is sad and unfortunate. They will eventually be brought to justice and punished for their crimes. Fay Servicing LLC is not reputable and DO NOT deserve to be operating as a mortgage servicing company. I agree that 1 star is more than they should have. Too bad rotten tomatoes isn’t the option.




    • Bradford C

      Date: 02/26/2025

      Fay Servicing continues to delay depositing my payment on time. Sent the 3rd or 4th of each month, they claim to not receive it until I circle back later in the month. Once the call is finally accepted; they then cash the check, thus charging me late fees. Seems like I have busted their gaming of fees, etc. Then when you call, watch out! They will hang up the phone...Such a joke! Further investigation will be brought upon them very shortly. 

    • Erik D

      Date: 02/19/2025

      Fay Servicing is the most unfortunate loan servicing company you could possibly be made to deal with. I hate that my loan was given to Fay Servicing for mortgage servicing. **************** is there to strictly and only answer the phone but they have zero knowledge or training on what to do. After you long hold time, a customer service representative will answer with an exhausted attitude that they don't know anything and cannot help you. ******** company, **********.

    • Tammy H

      Date: 01/07/2025

      Our loan was transferred to Fay Serv in Feb of 2022 and we have had nonstop issues with them. This is a multi-property (18) loan and it was 2 months old when it was transferred to them and within 4 months, they added Forced Placed Insurance on the loan to the tune of $58k. The original lender would not have done the loan without evidence of insurance on each property and they would have provided that information to Fay so there was no reason for the Forced Place Insurance. After many phone calls and hours of time, the issue was resolved and Fay credited our account back for all the insurance charges.
      Per our original loan documents, the payment is due on the 1st of the month and there is a 15-day grace period and any late payments will be charged 5% of the payment amount as a late fee. Fay Servicing has decided to change the terms of our original loan to a 5-day grace period and a 10% late fee. When I questioned them about this, their outsourced customer service representative told me they did not have copies of our original loan documents so they needed to request them before she could answer my question as to why they changed the terms.
      When I spoke with a different outsourced customer service representative the next day and asked the same question.... she told me that they set up our loan based on the original loan documents and are only doing what the original loan docs state, which is not true because I have the original loan documents so I know what they say.
      I have discussed this with multiple people, bankers, mortgage officers, attorney and everyone I have spoken to has said that Fay (or any servicer) does not have the right to alter the terms of the original Note and Mortgage so I don't understand how Fay Servicing can get away with this.

    • Jon G

      Date: 12/19/2024

      Jon G

      Date: 12/19/2024

      Fay Serving bought my loan while I was in the process of selling it. The timeline they are presenting to offer me a loan number is costing me the deal. If I could give less than 1 star, I would.




      Fay Servicing LLC

      Date: 12/23/2024

      Hello Jon G,

      We have received your message; however, the review section is not a secured platform to discuss account details. We encourage you to contact us at our email address, ***************@fayservicing.com for assistance. Thank you

    • Melinda s

      Date: 11/14/2024

      Our mortgage was sold to *************** also We have not had a great experience with them .They helped one time and took advantage of the situation. Now we pay 1156. A month and only ***** goes to principal. We were younger and really didn't understand the whole thing. Worst customer service. When I finally spoke to someone about a deferment due to some extraordinary misfortune all at one time. She said she would send paper work and gave me hope. Unfortunately as they quoted in their response was not able to accept all that we were going thru. My husband lost 1 and half week work due to Hurricane Helania I had a stomach flu for over a week both our vehicles broke down, ( around 3000. 00 worth)I had Covid and missed a lot of work that month and then was in the hospital in critical care for 4 days. So asked about deferment and turned down. The letter stated that we owed 2 months and late fees and if not paid that foreclosure would begin. Well we are struggling to get this money up and the next payment due to their lack of compassion and know they would rather take our home we have raised our family in and cared for my elderly grandmother and mother unit they pasted away. I am Mon disability now and waiting for approval and will receive 1000 Every 2 weeks in which I have to pay my medical through work.thts 383 At each check. So inturn will be making 600 For 2 weeks un til able to go back to work full time. We are a 2 income family always have been. We have used all our savings this past year as I had surgry, and in and out of hospital for medical but kept our mortgage on time til now. So discouraged and angry with *** services because they would rather take my home and sale it instead of help me.Would not give them a star at all but wouldn't accept my review other wise. If you have other options please stay away from *** they make up their own rules and not recommend by the BBB. Check it out.

    Fay Servicing LLC is NOT a BBB Accredited Business.

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