Complaints

This profile includes complaints for 10Sixty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  10Sixty LLC

  PO Box 15911 Tampa, FL 33684

• 

  10Sixty LLC

  30 N Gould St STE 21378 Sheridan, WY 82801-6317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 21, 2022 I went on the Life Style Keto website and ordered 1 bottle of Keto. When I was done I went to check my credit card and they had charged me $248.46, in 2 separate charges. One of $198.78 and one of $49.68. I immediately called the ************ WY number on my credit card to cancel the order as this was not what I had ordered. I tried twice and could not get through but was transferred to an answering machine where I left a detailed message. The next day I called again and spoke to someone and was informed it was too late to cancel the order. I told them I had not ordered what they were sending, whatever it was, as the total I was charged was definitely not correct. They told me when it arrived I could send it back but to email them for a confirmation number first. In the meantime they would cancel my subscription for an order monthly, another thing I did not do. I received the order in May. They gave me two confirmation numbers and I sent it back at my expense, $10.25 with a tracking number. I sent back the 8 bottles they sent me on May 16th. The tracking number said it was received by them on the 21st of May. I called them and told them they had it and I wanted my refund. They told me they were unable to refund the money to the credit card I used. They would send me an e check in the next **** ******** should check my junk mail daily, which I have been doing ever since. After two weeks I called them, they said they didn't know what the problem was, they would have to contact the billing department. After 45 emails over the ensuing months they continued to tell me they were waiting for the billing ************** needed to be patient. As of June 29th they have stopped returning my emails. I also called the number numerous times & was told a supervisor was unavailable & that they would return my call as soon as they heard from the billing department. Today is September 6th and they have had my money & the product since May 21. Sincerely, ******

  Business Response

  Date: 09/14/2022

  Hello,
  
  
  We would like to apologize for the delay that has taken place to refund your money for Lifestyle Keto . There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  
  Yours Sincerely,
  
  

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17925938
  
  I am rejecting this response because:  They have been saying this since May. I do not believe a company takes 4 months to refund money to someone. They have the credit card I used and they say they cannot refund me, though others have, I have offered them to issue the money to PayPal using my e-mail account or simply sending me a check. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/27/2022

  Hello ******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************* It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible. Thank you for your patience and understanding.
  
  

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because they refunded my money. They did not refund the postage I paid for the items I did not order, to be returned. But after 4 months I finally got my money back, thanks to you the BBB. They would never have responded to me had it not been for you and I am grateful to you for your assistance.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 bottles of KetoLifestyle, and the company added 2 bottles of detox without my knowledge. When I saw the charge, I tried to cancel the order and was told that was not possible that I would just have to return the product. I returned the product and waited for a refund. When nothing was received, I called. I was told that there was a problem with refunding directly to my bank account and that an e-check would be sent to my email. Again I waited. When nothing was received, I called again and was told that the e-check had been sent and to check my junk folder. I went through everything and confirmed nothing had been received. I was told that this would be turned over to the business department and someone would call me in 3-5 days. No call was received. I called again, this time to be told that there had been no resolution from the business department and that I should receive contact from them in ***** hours. I was not able to speak with the buisness department as "they don't receive calls". The original order was made in April 2022. I have been trying to get my money refunded for 4 months now.The company is KetoLifestyle. The shipping label address is ************************************, and the customer service number I have been calling is ************.The orginal cost was $169.17. I had to pay $5 per bottle restocking fee which left a refund amount of $149.17.

  Business Response

  Date: 09/09/2022

  Hello ******,
  
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. Thank you
  

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17895219
  
  I am rejecting this response because: I was told on 8/10/22 that my case was being escalated to the business department and that someone would contact me within 3-5 business days. I received no contact. Then I was told again on 8/30/22 that my complaint had already been escalated and that there was no one in the business department I could speak to directly and that someone would call me back in ***** hours. It is now 9/12 and no one has contacted me. This seems like an obvious tactic to get me to give up so that they keep both the product I returned and the money I paid.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/21/2022

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************* It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
  
  

  Customer Answer

  Date: 09/25/2022

   
  Complaint: 17895219
  
  I am rejecting this response because: I would like an actual estimate of how long it takes to process a refund rather than simply being asked to remain patient. This product was returned with **** tracking showing it was received on 5/14/22. There have been numerous calls by me to the company with the only solution being to remain patient. Exactly how long am I supposed to wait for this refund? My feeling is that there is really no refund being processed and the hope is that I will just eventually go away. I have been patient for 4 months. That seems plenty long enough to process a refund on a product that was received back at the company over 4 months ago.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/28/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bottle of this so-called diet supplement and was charged for 2 bottles and I immediately told them they needed to refund the extra money that they charged. They did. But when I returned the other bottle for a refund the sent an email stating that they issued a refund on July 16 but it was never received. I have been back and forth with them for a month telling them the refund was never received. The send me emails telling me I need to call, so I did. But when I called they tell me to wait a few days and the refund should be there. There has gone on for the past month and all I get are emails telling me I need to call and all I get is the same information over and over again. Nothing is done to track my refund. I'm sick of it and I just want my money back. This company conducts shady business practices. Why would they charge ****** for a bottle costing 57? I just want my money return and no more excuses.

  Business Response

  Date: 09/07/2022

  Hello,
  
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  

  Thank you

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17895161
  
  I am rejecting this response because: I have been back and forth with this company for over a month trying to get this resolved and I get the same thing every time from them. I have also forwarded a copy of the email from my credit union stating that the transaction that they provided and the amount listed has not been received. All they need to do is refund my money and this matter will be closed.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/14/2022

  Hello ******,
  
  
  We would like to apologize for the delay that has taken place to refund your money for Lifestyle Keto. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible.
  
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  
  Yours Sincerely,

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17895161
  
  I am rejecting this response because: It has been almost 2 months that I have been trying to get my refund. Now suddenly it is a banking error. If that is the case then just send a check, that is what reputable companies do. There is no excuse for this. If I was such a valued customer they would have taken care of this by now. This is just another stall tactic and if I accept their response, I doubt I would see my refund at all.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/27/2022

  Hello ******,

  We apologize for the inconvenience this may have caused you. We have verified that the refund of $119.49 through an e-check was already submitted to your email address ********************* Kindly double-check your inbox, spam, and junk folders to look up the refund we sent. 
  

  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 17895161
  
  I am rejecting this response because: Instead of putting the check into my account via direct deposit they have pulled another $119.49 from my account and now denying telling me that my funds should be back in my account the following day. I spoke with someone named **** and she is telling me that she didn't say what she said and that they can't refund that money.  This is Bull! Now they owe me double. The money they took and the money from the Refund check.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/13/2022

  Hello ******,

  We apologize for the late long wait, we already verified that refund through e-check was already submitted to your email address ( ****************** ) on 09/27/2022. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.
  

  Thank you

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 17895161
  
  I am rejecting this response because: As I have said before, when the amounts in question have been returned I will close this complaint. The refund amount was finally sent, but they have not replaced the $119.49 that they took from my account. Originally, instead of depositing the refund, they pulled that amount out of my account. It has no yet been replaced. Once I have that amount back, I will close this complaint. Because I'm tired of getting the run around by these people.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/28/2022

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed.

  We already verified that refund through e-check was already submitted to your email address ( ****************** ) on 09/27/2022. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

   

  Thank you

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 17895161
  
  I am rejecting this response because: I have received the refund finally in check # **** but I still have not received the funds back that they took out of my account in the amount of $119.49. 

  My main complaint was that they took this amount out of my account and did not deposit the original refund which makes it two amounts of $119.49 that they owe me. One for the refund, and one for the amount that they took out.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2022 bought keto pills off of FB. Contacted them 20 mins to cancel. Instructed to receive pills then send them back and call in 3 weeks to see if they received box. Thent told in 10 days I would receive a check of 173 dollars by E check. After multiple attempts same story and no refund.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/31) */
  Hello *****,
  
  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department, and as a one-time courtesy, I went ahead and waived the restocking fee for the returned products. So, instead of getting $173, you will receive the full refund of $198.78. Please check your email (*************@hotmail.com) within 7-10 business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  Thank you

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase product from them. I noticed it showed I ordered subscription, so I cancelled and waited for the product to arrive. I did not open it and returned to them. I was told I was going to be issued a refund to my card. They later said they were unable to return the money to my card due to a banking problem and they would send me an e-check. I have never received the e-check. I want them to refund me ASAP.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Hello ******,
  
  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  We went ahead and issued a refund of $248.46 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect in your account.
  
  Rest assured, the account is cancelled, and you won't receive any further charges.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  
  Consumer Response /* (2000, 7, 2022/08/25) */
  Received payment on 18th in full. Thank you.

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made purchase through website for product.
  Additional product was added to order without consent.
  Funds were withdrawn for product. Received email confirmation of shipment with tracking. But statuss never changed from shipping label created.
  Contacted "customer service" after two weeks to cancel order. Was told the order could not be canceled because it was sent to fulfillment center.
  Sent emails and called several times to no avail.
  Offer 50% off left on hold searching for supervisor.
  Biggest scam.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  As per checking, we issued a full refund on 08/04/22 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I puchased an item on line May 9th. Called immediatly to cancel when I saw the amount was $ 198.78 and $ 49.68 instead of $ 39.98. Was told it could not be cancelled but could return it when received for a full refund.
  
  I returned the package on June 4th with tracking # XXXX XXXX XXXX XXXX XXXX XX. I t was received at the warehouse on June 8th at 2:30 pm. I have called and emailed every few days to get an update on my refund.
  
  First there was an error when trying to issue a credit to my card, then told I would get an e-check through email. Each time I am asked to be patient and it takes 7 to 10 days for my refund. Called again on 7/27 and was told it is with billing and being processed. I still do not have my refund. I spoke with a supervisor and given a processing number # XXXXXX
  
  I have also been told they cannot email me any longer. Telephone # XXX-XXX-XXXX

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello *******,
  
  We apologize for the inconvenience. Unfortunately, we are unable to refund the money back to the card we have on file. This is a banking issue that we are working on. We understand you are due for a refund and the only option available for this is to send you an e-check.
  
  I escalated this issue to our billing department. We ask for your patience and understanding since we encountered an error processing the refund. We will give you an update as soon as possible.
  
  Again, my deepest apologies for any inconvenience we have caused you.
  
  Thank you
  
  
  Consumer Response /* (3000, 7, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same response I have been receiving since May and still have not seen my refund. I spoke with my bank and they do not show any attempts made to credit my account and to date I have not received an e-check. As of July 25, they will not correspond with me through email.
  
  
  Business Response /* (4000, 9, 2022/08/15) */
  Hello *******,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This concern was raised and handled by the Financial Department. It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
  
  
  Consumer Response /* (4200, 11, 2022/08/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from the Company is the same one that I received on July 16th. In the response on August 5th, you stated that you have escalated the refund with your finance department. It is now August 17th and in all your responses you tell me 7 days for the refund. We are now at 60 days waiting for my refund as a credit, e-check or actual check. This should be a priority and my refund issued no more waiting.
  
  Business Response /* (4000, 20, 2022/08/30) */
  Hello *******,
  
  We highly apologize for the long wait. We verified that the refund through e-check was already submitted to your email address (********@gmail.com). Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  
  Consumer Response /* (2000, 22, 2022/08/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I did receive my refund. It has cleared my account as of 8/29/2022.

• Initial Complaint

  Date:07/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product, but requested cancelation before it shipped. Was told that I had to wait for the products to arrive and then ask for a refund. My debit card was charged a total of $248.46 on 4/22/22. The order arrived on 5/17/22. At that time I emailed customer service requesting my refund. They made me take a picture of the products before they would issue me a RMA. Once the issued me the RMA I mailed the products back. They offered me a "less hassle transaction" and I refused. I called the toll-free number and gave them the tracking order number, and they verified the products were indeed received. They said it would take 2-3 weeks for my refund. On 6/15/22 I emailed them again stating I had not received my refund. They replied saying it would take 2-3 weeks as it goes through verification. I replied that the products were received and verified and supplied them with a photo of the USPS tracking information stating the products were received. On 6/19, they replied "We attempted to issue a refund back to your account unfortunately, we encountered an error. Kindly reply to this email with your preferred email address where we can send the e-check or you can contact us directly to verify the information needed." Of course, I replied with my email. On 6/28/22 I received the response "...we go ahead and process the refund of for the Lifestyle Keto via echeck instead. Please allow up to 7-10 business days for the e-check to reflect in your email address." On 7/15 I still had not received my refund. I called on 7/23 and was given a ref.# XXXXXX and told I would be called back that day. No response. No Refund. I want my money back. They should refund my shipping too. This has gone on long enough. They just keep lying to waste time so that after 120 days I can't ask my CC for a chargeback.

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  As we tried to process the refund back to your but we encountered an error. As an alternative, we went ahead and issued a full refund of 248.46 via E-Check. Please check your email (*********@gmail.com) within 7-10 business days.
  
  Rest assured, the account is cancelled and you won't receive any further charges.
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received my refund.
  
  
  Business Response /* (4000, 10, 2022/08/11) */
  Hello *******,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  
  
  Consumer Response /* (4200, 13, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Called the company today asking about my refund and was told an e-check was issued. I never received it. She said she would have to call me back when the department she was needing to speak to responded to her request for information. Same person that said she would call me back before and never did. I contacted my bank. This is so frustrating.
  
  Business Response /* (4000, 22, 2022/08/30) */
  Hello *******,
  
  Please accept our apologies for the inconvenience this may have caused you. We will confirm with our billing department to look up the E-Check processed for you. Please allow us some time to check the refund, and we appreciate your patience and understanding. We assure you will receive the refund as soon as possible as promised.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased bottles of Life Style Keto on April 20,2022. The order and ad was misleading and they ended up charging me for bottles of other items as well. I wanted to return the ENTIRE order. I sent them numerous emails between 4-20-22 & 5/17 to get return information from them (6 emails). On 5/17 i finally received the the RMA # from them with address to send items. I sent out via USPS, with tracking. They received the products, on 5/20/22, unused, unopened (even sent them pictures showing they were unopened, per their request) .On 6/8/22 they emailed me after I had emailed them numerous times asking for my refund, and they said it would take 2-3 weeks to process my return. on 6/8/22 i received another email from them stating they attempted to provide by refund, however encountered an error. and if i provided my email address they would sent and e-check. (side note, my original debit card that i purchased these items on had been compromised during this time. However any refunds issued to me, would still go to my account. I have spoken with Associated bank regarding this, and they stated that there has been no refund attempted to come into my account from this company. I have had 2 other items i purchased refunded to me to my account, without any difficulty. ). On 6/9/22 they stated they issued an e-check to my email address. I have looked at my email daily since then, inbox, junk, spam, deleted, you name it. I have not received the refund via e-check. I have emailed over 20 times to this "company" and get a response minimally. i have called at least twice a week to find out where my refund is. the first time they told me there was a problem with the billing dept which should be resolved in 24-48 hrs. That was over 1 month ago. Every other time i get apologies & told they will send my concern to the billing department and they will call me back in 24 hrs. I do not get any calls back. Refund is for $213.46, that i haven't received. order # is ******.
  

  Business Response

  Date: 08/04/2022

  Consumer Response /* (3000, 6, 2022/07/22) */
  I received an e check form this company today. However it does not want to deposit into my account. I will be going to the bank tomorrow.
  Also does the BBB charge for service?
  I had a charge on my account today. That I do not know where it came from, but says something regarding "bureau ".
  I did not put in Any credit card info when I filed the complaint so I can't figure out where it came from.
  
  
  Consumer Response /* (2000, 8, 2022/07/26) */
  Thank you! I did and my card was indeed compromised. Also the refund has been issued and the check did cash at the bank.
  
  Business Response /* (4000, 14, 2022/08/04) */
  Hello,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you