We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Divine Origins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Divine Origins, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a book. I was never told this was a subscription. I do not want the subscription. I believe this a scam, the book itself is just an advertisement to buy more more of their products. I am 70 years old and cannot believe they would take advantage of the elderly like this.

      Business Response

      Date: 11/11/2024

      My name is ******, and I am the ************* Manager. After reading Ms. ******** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent Ms. ****** a detailed email explaining all charges and the refund returned to her card. If Ms. ****** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************************************************************

      ************* Manager

      ****** *****


    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-4-24, a charge of $67.00 was made by Divine Origins LLC, for some "Healing " product. I later felt it was a **** and I looked this company up and sure enough it is a SCAM! I wish to cancel my order immediately, I do not want anything to do with these people who prey on the old and the ill .

      Business Response

      Date: 11/05/2024

      My name is ******, and I am the ************* Manager. After reading Mr. ****** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent Mr. ****** a detailed email explaining all charges and the refund returned to his card. If Mr. ****** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************************************************************

      Customer Service Manager

      ****** *****


      Customer Answer

      Date: 11/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order several months ago and continue to see withdrawals or payouts on my credit card. This was not to be a revolving payment of any type of service. All payments must be credited to my account before further action!

      Business Response

      Date: 11/05/2024

      My name is ******, and I am the ************* Manager. After reading Ms. ***** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent Ms. ***** a detailed email explaining all charges and the refund returned to her card. If Ms. ***** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************************************************************

      ************* Manager

      ****** *****


    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ORDERED A BOOK APRIL OF 2023 AND I SAID NOTHING ABOUT A SUBSCRIPTION. I HAVE PAID 9.80 EVERY MONTH SINCE THEN.

      Business Response

      Date: 08/28/2024

      My name is ******, and I am the ************* Manager. After reading **************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent ************ a detailed email explaining all charges and the refund returned to his card. If ************ reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

      ************* Manager

      ***********************

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged on my bank account from Divorigin on July 1 for ***** and on July 1 , ***** also on July 1 again I was charged ***** all from this company. I have never heard of them before. I don'.t know how they got my information. I also have a charge from Trinity Oil on June 28 for 171..72please try to get my money back and report these companies.

      Business Response

      Date: 08/06/2024

      My name is ******, and I am the ************* Manager. After reading ******************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent *** ************* detailed email explaining all charges and the refund returned to her card. If *** ***********;reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************


    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their book in 2022, (9/16), and they charged me monthly since that time. I was not aware of this charge and I would like a refund and a discontinuation of all charges. I cancelled the subscription in September of 2022 and they have continued to bill me without my knowledge. I would say they should be brought up on charges for fraud, but I just would like my money and a stop in billing.

      Business Response

      Date: 07/01/2024

      My name is ******, and I am the ************* Manager. After reading ********************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to his card. If ****************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

       

      ************* Manager

      **********************


    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a book "The Exodus Effect" for $49 and then was charged monthly for a subscription into the Prayer Warrior Network which was billed on my credit card for 31 months ($18/month) without my knowledge or approval. My original order made on Sept. 17, 2021 was order number C171F33AF8. I received the book but did not know I was part of a network and receive no benefits or services for my unwanted, unasked for participation. This organization is falsely using a name of a ******************* and then is counting on buyers not noticing they are being billed monthly by them.

      Business Response

      Date: 05/06/2024

      My name is ******, and I am the ************* Manager. After reading ********************** complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If ********************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************

      Customer Support Manager

      **********************

    • Initial Complaint

      Date:03/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a joke. I bought product and a book and they signed me up for monthly subscription. When calling them to get all subcription based charges credited. They would only credit two months worth and they been charging me for over a year - because they said I signed up for the prayer network! lol - they try to represent themselves as a religious organization - with a healing oil - yet they are ripping off the public. Look at the rating on the BBB - and dont ever order anything from this scam of a company

      Business Response

      Date: 04/04/2024

      My name is ******, and I am the ************* Manager. After reading ******************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to his card. If ****************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:02/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a book from this company on 12 JUL 2022 (which we think they charged more than the listed price, I am working on that right now)... but after that they charged us every month ($19.44 through nov2022 and then $9.67 through nov 2023)... we just caught this on our credit card statement... we have disputed the charges with our credit card company... this company has reports like this all over the internet of the same practice

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received product and monthly charges continue and cannot get a hold of anybody.

      Business Response

      Date: 02/21/2024

      My name is ******, and I am the ************* Manager. After reading Mr. *********************** we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If Mr. ****************** this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************

      ************* Manager

      **********************

    Divine Origins, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.