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Business Profile

Health Products

Divine Origins, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original charge was for a book from Divine Origins LLC on 1/28/23 for $71.69 but the book was advertised to only be $9.99. Each month after, they have charged us between $8 and $9 per month and only to be discovered on our credit card statement last month. Their customer service is non-existent.

      Business Response

      Date: 01/29/2024

      My name is ******, and I am the ************* Manager. After reading Mrs. ****** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved to her satisfaction based on the feedback from her husband when we called as the order was placed in his name. If Mrs. **** or M. Love reads this response and has any further questions or concerns, I would like them to reach out to us - Our phone number is **************, and our email address is *************************************************************.

       

      ************* Manager

      **********************


      Customer Answer

      Date: 01/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Divine Origins sells healing oil and books that offer a recipe for healing oil. The company has a 365 day money back guarantee. I purchased an actual paper book and an online digital book. I ask for a refund on November 25, 2023. On November 26, 2023 I asked for a full refund. In that time someone stole my debit card that I used to pay Divine Origins. I contacted them and a lady told me I could update my payment info and the refund would be sent there. I ask could they not just send it to the bank that the account is actually at and they said no, the new debit card would be fine. I waited and waited. On Dec 8, 2023 I called the company and spoke with a gentleman who said that the new payment method I gave them would not work. I ask them to mail me a check. I waited and waited. On Dec 13th I contacted them again and they said they could not cut a check that I had to give them my PayPal info which I reluctantly did. I waited and waited. It is now Dec 19, 2023 and I would like a full refund as promised by the video. They are scamming people as well but that's a different complaint. They out and out lied in their advertisement but I believe that is another complaint in and of itself as well. I just want my money back.

      Business Response

      Date: 12/21/2023

      My name is ******, and I am the ************* Manager. After reading ******************** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved to her satisfaction. If **************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:10/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I too as many other people have been having my card debit after purchasing from this company. I called to enquirer and was told that it was a donation for prayer every month. I requested to end billing but it has not ended. This seems like a scummy thing from a company that is supposedly a ***************** to have so many complaints about unauthorized charges.

      Business Response

      Date: 10/25/2023

      My name is ******, and I am the ************* Manager. After reading Mr. *********************** we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent Mr. ************;a detailed email explaining all charges and the refund returned to his card. If Mr. ************;reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of original transaction: 9/20/2021 Order Number: ********** Purchase price: $67.00 which as it turns out was wrong. The original charge should have been $49.00 but they tacked on another $18.00 for the erroneously added Prayer Warrior Network.Recurring Monthly Fee charged $18.00 for 24 months total $432.00 The only thing I purchased was the book Exodus Effect. Divine Origins appears to have erroneously enrolled or intentionally and fraudulently enrolled me in their Prayed Warrior Network. for which they have been charging a monthly fee. I called the company and asked for a full refund of the charges related to the Prayer Warrior Network. I was initially told they would refund 3 months, then with the permission of a supervisor 5 months. I asked for the supervisor. Supervisor ****** took the call and said the person I was speaking with before she took the call had already refunded all of the charges related to the Prayer Warrior Network. To date I have received a partial refund of 18 months worth of charges. This is not the full refund as stated by Supervisor ******. Per my calculation I should have another 7 months of refunds coming. That is an additional $126.00.

      Business Response

      Date: 10/10/2023

      My name is ******, and I am the ************* Manager. After reading Mr. ******* complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If Mr. ******* reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found transactions on my credit card in varying amounts from DIVORGIN dating back to at least the last quarter of 2021; possibly earlier I never made these purchases. I want these transactions to cease immediately and the money for all transactions returned.

      Business Response

      Date: 10/02/2023

      My name is ******, and I am the ************* Manager. After reading Ms. *********************** we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent Ms. ************;a detailed email explaining all charges and the refund returned to her card. If Ms. ************;reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from this company, an oil, and paid them. But for some reason they keep charging my credit card every month. I have not received any additional product and did not authorize any additional charges. This has happened for 8 months now! They have been debiting $19.06 each month since January 2023. They owe me $152.48 after 8 months of charges so far. I am trying to figure out how to get these charges to stop.

      Business Response

      Date: 09/19/2023

      Tell us why here...My name is ******, and I am the ************* Manager. After reading ******************** complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If **************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/5/2023 I ordered a book called the Exodus Effect from Divine Origins, or at least I thought I did. They sent a link/login that was supposed to take me to where I could get said materials. The link failed to work. I contacted their customer support and they said they fixed it and to try again. It again would not work, so I continued to ask for help. Since then theyve ignored several requests for help, I asked for a refund. *** now asked several times for a refund. They have continued to not respond and have failed to refund my money. Divine Origins is run by *************************. His email address is ********************************************* The phone number listed is ************. I believe I have probably been scammed by this company. Please help me get resolution and prevent this from happening to other people

      Business Response

      Date: 09/19/2023

      My name is ******, and I am the ************* Manager. After reading ****************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent ************** a detailed email explaining all charges and the refund returned to his card. If ************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is ***** ********** *** our email address is *************************************************************

    • Initial Complaint

      Date:07/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Company has been Debiting my Credit Card for many Months I had zero idea this was happening after I purchased a product from them. Somehow they started billing me monthly for a unknown service. They owe me at least $291.30 for a scam billing monthly. Thanks ***********************

      Business Response

      Date: 08/04/2023

      My name is ******, and I am the ************* Manager. After reading ************ complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If ************ reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************

      ******

       ************* Manager

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a book that promised to advise how I could make an oil mixture to help with pain, it didn't provide that as promised, and it just went on about how I could order the mixture from them at exhorbitant prices. Later, I realized that I had been having a monthly charge of ***** taken from my credit card. This is a shared account and I didn't realize for some time that this was happening. I have tried to contact them to no avail.. The charge on my card says *************** in ******** ** with no refernece # or contact info. The booklet I received shows Divine Origin, Exodus Effect, I have searched online for contact info and all phone numbers and websites, ******** accounts, that I found are closed, not available, etc. I NEED to have them stop taking money from me and I need them to refund the charges that they have taken from me. I beieve that this is a scam and that I did not receive the information that was promised, NOR did I understand that they would take money monthly and I wouldn't be able to contact them.

      Business Response

      Date: 06/12/2023

      My name is ******, and I am the ************* Manager. After reading ****************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ************** a detailed email explaining all charges and the refund returned to her card. If ************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

      Customer Answer

      Date: 06/19/2023

       
      Complaint: 20160746

      I am rejecting this response because:

        *********** refunded me 11 months of charges, and I am VERY HAPPY about that.......but did not refund the full 13 that they charged me for.

        *********** ignored the request to give me an address so I could return the booket that DID NOT PROVIDE what they advertised it to be, and the original agreement when I purchased the booklet was that I could send it back and they would refund the money.  After I got the response that BBB sent me, the company said in that response that I could email them if there were further problems.  They ALSO said in that response that they had tried to contact me via email and phone.  I responded to them via email on that same day, June 15th and told them that I checked all my voice mails AND my emails in all folders and I had found NO VOICEMAILS or EMAILS from them about this complaint.  As of today they have STILL NOT responded to my email.    So, as per my original complaint, (while I am extremely happy that they refunded 11 months of charges) I would appreciate the other two months refunds ($19.53 & $19.53) along with the mailing address (so I can return the useless booklet) and refund the $72.70 that I paid for the booklet, for a TOTAL of $111.76.


      Sincerely,

      ***********************

      Business Response

      Date: 06/21/2023

      I would like to thank ************** for taking the time to respond to our response to her complaint. I have on record a call made to ************** on 06/12/2023, at approximately 3:31 pm Central time, ************** answered the phone and asked the agent to not call her line again and then disconnected the call, we also have attached on this response a copy of the email that was sent to ************* on 06/12/2023 notifying her of the refunds, we have not received a response to that email neither have we received another email from **************. However, we once more do sincerely apologize for the inconvenienve and want to ensure ************** 100% satisfaction, a full refund of the remaining charges including the cost of the book has been processed, refunds reflect within **** business days to the original method of payment. We want to let ************** know there is no need for her to return the book, she may keep it as a gift and to save her the hassle of having to return it as well! Please feel free to contact reach out at ************ or email us at *************************************************************.

      Customer Support Manager

      ******

       


    • Initial Complaint

      Date:05/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/31/22 DivOrigin $71.77 2/14/22 Divorigin $19.28 3/14/22 Dicorigin $19.28 4/14/22 Divorigin $19.28 5/14/22 Divorigin $19.28 6/14/22 Divorigin $19.28 7/14/22 Divorigin $19.28 8/14/22 Divorigin $19.28 9/14/22 Divorigin $19.28 10/14/22 Divorigin $19.28 11/14/22 DIVORGIN $19.28 12/14/22 Divorigin $19.28 1/14/22 Divorigin $19.28 2/14/22 Divorigin $19.28 3/14/22 Divorigin $19.28 4/14/23 Divorigin $19.28 Total $360.97 These are the charges I would like credited back to me. I never authorized any of the charges except the first one. The first charge was for a promised book with a recipe that I did not receive. This company charged me every month with no explanation or authorization and sent me a little booklet with no recipe. I want my stolen money back! Do not patronize this company. They scam you and steal your money. Order number: ********** Please help’

      Business Response

      Date: 05/19/2023

      My name is Jack S****** and I am the
      Customer Care Manager. After reading Ms. ************** complaint, we contacted her to resolve this matter to her
      100% satisfaction. All charges she complained about were refunded, and the matter
      has been resolved. If Ms. ************ reads this response and has any further questions or
      concerns, I would like her to reach out to us - Our phone number is ***** ********* and our email address is ************************************

    Divine Origins, LLC is NOT a BBB Accredited Business.

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