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Business Profile

Health Products

Divine Origins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Divine Origins, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for $18.00 and I didn't know why, I didn't buy anything, this is the worst experience I ever had

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/08/08) */
      My name is Jack S*****, and I am the Customer Care Manager. After reading Ms. *******'s complaint, we called her to resolve this matter to her 100% satisfaction. She expressed her satisfaction with the outcome of our phone call and the matter has been resolved. If Ms. ******* reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is (XXX) XXX-XXXX and our email address is ************@divineoriginshealth.com

    • Initial Complaint

      Date:07/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed monthly for something I did not order and want the charges to stop and a refund issued.
      This a fraudulent monthly billing and never ordered. Stop the billing immediately.

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 5, 2022/08/02) */
      My name is Jack S, and I am the Customer Care Manager. After reading Mr. *********'s complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call and the matter has been resolved. If Mr. ********* reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is (XXX) XXX-XXXX and our email address is ************@divineoriginshealth.com

    • Initial Complaint

      Date:07/21/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern: I recently noticed a reoccurring charge to my Discover card statement of $18.00 Divine Origins LLC monthly. This charge has been occurring monthly since 12/13/2021. I am unaware of any purchase that was made through them and no notification about a monthly reoccurring charge was ever sent to me via my email. I would like these charges to be credited back to my account as soon as possible. I will be notifying the credit card company to stop payment on them.
      Sincerely,

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 5, 2022/08/02) */
      My name is Jack S, and I am the Customer Care Manager. After reading Ms. *****' complaint, we called her to resolve this matter to her 100% satisfaction. She expressed her satisfaction with the outcome of our phone call and the matter has been resolved. If Ms. ***** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is (XXX) XXX-XXXX and our email address is ************@divineoriginshealth.com

    • Initial Complaint

      Date:07/20/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/19/2022 Divine Origins LLC, Tampa, Florida has charged my credit card $19.76. I did purchase a booklet from them, which is border line professional business practice. But No future purchases or offerings were part of this transaction. I just want to have NO contact, credit card charges of any kind and forget that they continue such unscrupulous offerings. Regards **

      Business Response

      Date: 08/04/2022

      Business Response /* (1000, 5, 2022/08/02) */
      My name is **** ******* and I am the Customer Care Manager. After reading Mr. ******'s complaint, we tried to reach out to him both via email and phone to resolve this matter to his 100% satisfaction, unfortunately, we did not receive a response from him. However, in an effort to ensure all our customer's concerns and needs are met, I canceled and refunded all charges he complained about back to his credit card. We also sent Mr. ****** an email explaining the charges and the refunds that were sent back to his card. If Mr. ****** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (XXX) XXX-XXXX and our email address is ************************************


      Consumer Response /* (2000, 7, 2022/08/03) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/18/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a book from Divine Origins LLC in March 2022. Starting April 2022 and every month thereafter, they have billed my credit card $31.75. I am not receiving any other service and there was no indication at the time of the book purchase that this is a monthly subscription or any such thing. Please contact me to resolve and credit my account.

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 5, 2022/08/02) */
      My name is Jack Slater, and I am the Customer Care Manager. After reading Mr. ****'s complaint, we tried to reach out to him both via email and phone to resolve this matter to his 100% satisfaction, unfortunately, we did not receive a response from him. However, in an effort to ensure all our customer's concerns and needs are met, I canceled and refunded all charges he complained about back to his credit card. We also sent Mr. **** an email explaining the charges and the refunds that were sent back to his card. If Mr. **** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (XXX) XXX-XXXX and our email address is ************@divineoriginshealth.com

    Divine Origins, LLC is NOT a BBB Accredited Business.

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