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Business Profile

Health Products

Divine Origins, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Divine Origins, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have charges from this company on7/11/2022 for ***** also on 7/25/2022 & again on 8/25/2022 for ***** which I did authorize these charge on my credit card I order a paperback book for ***** which I received n there should have been no other charges

      Business Response

      Date: 09/15/2022

      My name is *********************, and I am the ************* Manager. After reading ****************' complaint, we tried to reach out to her via email and phone to resolve this matter to her 100% satisfaction, unfortunately,we have not received a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent Ms. ***********;a detailed email explaining all charges and refunds that were sent back to her card. If Ms. ***********;reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:08/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase awhile ago from Divine Origins and thought it was a one time purchase. Now they have been charging my credit card ***** every month. I did not authorize this and would like all my money refunded

      Business Response

      Date: 09/08/2022

      My name is *********************, and I am the ************* Manager. After reading ************************** complaint, we called her to resolve this matter to her 100% satisfaction. She expressed her satisfaction with the outcome of our phone call, and the matter has been resolved. If ********************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is ************* and our email address is *************************************************************

    • Initial Complaint

      Date:08/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Divine Origins, LLC has been deducting payments of 9.95 since July 19, 2021 to the present today August 20,2022. I would like my money back and my credit card information expunged from their records.

      Business Response

      Date: 08/29/2022

      Consumer Response /* (2000, 6, 2022/08/28) */
      My money has been refunded and the company called me.

    • Initial Complaint

      Date:08/18/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have know idea what this is or where it came from. I'm on a fixed income and don't need extra things taken out on my account. I looked at my bank statement and noticed that there was a transaction pending of the amount $19.62. Please if u can have it stoped it will be very much appreciated. Thank you

      Business Response

      Date: 08/31/2022

      Consumer Response /* (2000, 9, 2022/08/30) */
      Thank u for your help. They refunded my money.

    • Initial Complaint

      Date:08/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $***** by this company on Aug 10, 2022, July 10, 2022 and June 10, 2022. I have not subscribed to this company and I have not received anything from this company. I would like my money returned and the charges to stop.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 9, 2022/08/29) */
      My name is Jack S*****, and I am the Customer Care Manager. After reading **. *********** complaint, we tried to reach out to her via email and phone to resolve this matter to her 100% satisfaction, unfortunately, we have not received a response from her. However, to ensure all customer's concerns are met, I canceled and refunded all charges she complained about back to her credit card. We also sent **. ********* a detailed email explaining all charges and the refunds that were sent back to her card and letting her know she was refunded. If **. ********* reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (*****) *********, and our email address is ************************************

    • Initial Complaint

      Date:08/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As with the other above, I have been charged for services I never received. On 3/27/22 my credit card was charged $29.95, on 3/13 $67.00, on 4/30 $32.80, on 5/30 32.80, and on 6/30 $32.80. I am requesting them return my hard earned money and destroy all my credit card information. Thank you for your assistance in this matter. ******

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 5, 2022/08/22) */
      My name is Jack Slater, and I am the Customer Care Manager. After reading Ms. ********'s complaint, we tried to reach out to her via email and phone to resolve this matter to her 100% satisfaction, unfortunately, we have not received a response from her. However, to ensure all our customer's concerns and needs are met, I canceled and refunded all charges she complained about back to her credit card. We also sent Ms. ******** a detailed email explaining all charges and the refunds that were sent back to her card and letting her know she was refunded. If Ms. ******** reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (XXX) XXX-X,257, and our email address is ************@divineoriginshealth.com

    • Initial Complaint

      Date:08/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8, 2021 I order a book online from Divine Origins, LLC. I received the book, which was not at all what I expected. A paperback with more pictures than information. It also had very large print, again, little information. I knew then that this was a scam. I chalked up my loss to making a stupid mistake and vowed to be more vigilant to scams. What I didn't realize was that this so called company would continue to bang my credit card for $10.55 a month. I could not find a number to call to resolve this issue. Being busy, I was not able to pursue until now. This is what the scammer hopes will happen with everyone. It is a small enough charge that people tend to ignore due to the time it would take to rectify. Thanks to the BBB, I was able to find the number and call to see what was going on. They actually answered! What I was told, was that when I ordered the book, I clicked a box saying that I would donate to the cause. What cause?!! I would NEVER do such a thing, that is for sure! They have taken $120.00 of my hard-earned money over the past year. The lady told me that many people click that button inadvertently. Yeah, I'm sure that's the case! They are crediting me 3 months worth. Why not all 12 months! I think they think that if they pacify people with a little, it won't draw too much attention to them. It should take 7-10 days to credit my account. I hope that is true. I told them that I do not want anymore charges on my card! I hope they don't do anything with my card number. Lesson learned! I've been scammed once, but I don't intend on being fooled twice. Beware everyone!

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 5, 2022/08/22) */
      My name is Jack S., and I am the Customer Care Manager. After reading Ms. ****** complaint, we tried to reach out to her via email and phone to resolve this matter to her 100% satisfaction, unfortunately, we have not received a response from her. However, to ensure all our customer's concerns and needs are met, I canceled and refunded all charges she complained about back to her credit card. We also sent Ms. **** a detailed email explaining all charges and the refunds that were sent back to her card and letting her know she was refunded. If Ms. **** reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (877) 334-*****, and our email address is ************************************

    • Initial Complaint

      Date:08/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like the other complaints yall have on Divine Origins LLC . I was looking over my credit card and found fraud charges from them: 5/10/22 $71.52 , 6/9/22 $19.22 and 7/9/22 $19.22. I am not a member of nothing and do not know who they are but I do know they are stealing my money. I want my money back and I want them to shred all of my information. I live on a fixed income and can't stand scammers.

      Business Response

      Date: 08/05/2022

      Consumer Response /* (2000, 6, 2022/08/04) */
      The company has refunded all of my money. I ask that the company shred ALL of my information.

    • Initial Complaint

      Date:07/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Divine origin is making unauthorized charges to my account. Scamming people by using bible-based books. When I contacted the company they said there are no such charges to my account however, I did a two-way call with my financial institution and my financial institution did verify that in fact that company was making unauthorized charges but they still refuse to refund my money and stop making charges to my account. This company should be ashamed of itself and should be closed down and go out of business especially according to the massive complaints that I see about this company I'm wondering if the better Business bureau is even doing anything about it.

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/08/08) */
      My name is Jack S*****, and I am the Customer Care Manager. After reading Ms. *******' complaint, we called her to resolve this matter to her 100% satisfaction. The matter has been resolved. If Ms. ******* reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is (XXX) XXX-XXXX and our email address is ************@divineoriginshealth.com

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As with others filed complaints, Divine Origins, LLC in Tampa, FL has been charging my card $32.16 per month for nothing that I have received or even services. I have had to cancel my card and turned this into the fraud department. I would like to receive the money back that they took from me fraudulently!!

      Business Response

      Date: 07/29/2022

      Consumer Response /* (2000, 6, 2022/07/28) */
      I have been contacted by staff of Divine Origins, LLC and have been given refunds of all monies charged to me. Case is resolved. Thanks

    Divine Origins, LLC is NOT a BBB Accredited Business.

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