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Evo Trainer

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evo Trainer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evo Trainer has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Evo Trainer

      6421 N Florida Ave STE D PMB 261 Tampa, FL 33604-6007

    • Evo Trainer

      6941 70th Ave Saint Petersburg, FL 33710

    • Evo Trainer

      27251 Wesley Chapel Blvd STE B14 PMB 708 Wesley Chapel, FL 33544-4285

    • Evo Trainer

      354 S Abbott Ave Milpitas, CA 95035-5256

    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This "company" has charged my bank account for $24.99 in the months of May and June. When I was finally able to find contact info for them I called them. An agent named "****" answered the phone. I explained the issue and she said she would cancel the account. I told her I never opened an account. She said something about some online survey. In the end she said the account is now canceled and no further charges would appear on my bank account, but I don't trust that.i have disputed the charges with my bank.the charge appears as " Fitnessbotlab" in the amount of $24.99. For both May and June.

      Business Response

      Date: 06/14/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $24.99 on 05/03/2023 and 06/03/2023. We will refund the customer in full. The refunds should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


      Customer Answer

      Date: 06/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my *** bank statement today and found two charges from EvoTrainer, $39.99 charged on 05/10/23 and $39.99 charged 05/12/23. I did not make nor authorize these charges. I have requested a full refund of these charges from EvoTrainer customer service but was told they can only refund me $19.99 for the latest charge. I am requesting that you help me in obtaining full refund of my money. Thank you.

      Business Response

      Date: 06/14/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on or about 04/19/2023 for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $39.99 on 05/08/2023 and 05/10/2023. We see that the customer called in with their bank representative on 06/05/2023 and was fully refunded. The refunds should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I received an email today from Evotrainer alerting me that my subscription had been cancelled. ***, I thought, I didn't know what Evotrainer is? So I looked on my bank statement and saw 6 charges in the amount $24.99. The charges occurred on Dec. 30 2022 Jan. 09 2023 Jan 31, 2023 March 02 2023 March 30 2023 May 02, 2023 I don't recall subscribing to this app and I've never used it. I am requesting a full refund for the six payments totaling $149.94.Can you please help me with this?Thank you ***************************

      Business Response

      Date: 06/14/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  We will refund the customer as requested and they should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed on my billing statement on April 28, 2023, I was charged ***** for Fitness Trainer Evolution. I didn't authorize this charge, and it's charging me again on 5/28/2023 the ***** again on my account. I didn't authorize these charges, and I have notified my credit card company, of these NOT AUTHORIZED CHARGES ON MY ACCOUNT. THIS COMPANY NEEDS TO BE HIT WITH, A GOOD FINE. LOOKS LIKE THEY ARE TAKING MONEY AWAY FROM PEOPLE, WITHOUT OUR AUTHORIZATION. THEY NEED TO BE CRIMINALLY CHARGED, IN MY OPINION.... THE *********** OF MY CREDIT CARD, IS AWARE OF THESE TRANSACTIONS ON MY ACCOUNT.

      Business Response

      Date: 06/14/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on or about 01/23/23. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $24.99 on 04/28/23 and 05/28/23. We will refund the customer in full and they should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


      Customer Answer

      Date: 06/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28 th 2023 and May 28th 2023 I was charged $24.99 on my credit card.I never heard of this company.I need my money refunded ***************************

      Business Response

      Date: 06/14/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on or about 01/13/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. The customer was charged $24.99 on 04/28/23 and 05/28/23. We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer account within 5 to 10 business days. Please be assured the customer's account has been cancelled and they will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

    • Initial Complaint

      Date:05/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fitness trainer evolution keeps trying to bill my cash app. Card for services I never requested. They are the reason I only keep 5 dollars on my card. They don't respond.

      Business Response

      Date: 06/14/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *****************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 03/16/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was not charged so there is no refund to be processed. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/21/23 $***** 04/21/23 *****

      Business Response

      Date: 06/12/2023

      We have already refunded the $24.99 April charge, unfortunately we ***** refund March because it was so long ago and out of time frame.

    • Initial Complaint

      Date:05/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never heard of this so called business until I discovered a $39.99 charge on my credit card on 5/11/2023. So I called my card, informed them so now it's being investigated by the Feds. Good luck to whoever did this you're gonna need it

      Business Response

      Date: 05/23/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *****************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 04/20/2023 for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $39.99 on 05/11/2023. We will refund the customer in full. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


      Customer Answer

      Date: 05/23/2023

       
      Complaint: 20080764

      I am rejecting this response because:
      There is no way I signed up for a fitness app and everybody that knows me knows I wouldn't do that. My information was compromised in that TitleMax security breach and there were 5 charges on my credit card that I did not make. ************** has investigated this and determined that I did not incur any of the charges on my card that I disputed. Plus the fact that I never received a confirmation email from this place in ******* and I save all of my emails from companies I do online business with
      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This fitness trainer Evolution has been charging my Cash App account $24.99 for the past 2 months. Cash App did an investigation and my money was refunded for *****'s charge. I never signed up for this fitness club. I want a refund for the May 7th charge and for them to stop charging me. I had never heard of this club until I saw it on my Cash App statement. Please have them cancel whatever this is. This has to be a scam. I'm retired and I need my money back! Please help me!

      Business Response

      Date: 05/23/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 02/06/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $24.99 on 04/07/23 and 05/07/23. We will refund the customer and the refunds should reflect on the customer's account within 5 to 7 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let ** know should you have further questions.

      Customer Answer

      Date: 05/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      **********************************************

    • Initial Complaint

      Date:05/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Has been signed up and charged for a service I never signed up for and has tried to cancel it and everytime I believe it has I'm still being charged, have been charged 3 times totalling 120$ in the last month

      Business Response

      Date: 05/23/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. We will process the refunds as requested and it should reflect on the customer's account within 5 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


    Evo Trainer is NOT a BBB Accredited Business.

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