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Evo Trainer

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evo Trainer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evo Trainer has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Evo Trainer

      6421 N Florida Ave STE D PMB 261 Tampa, FL 33604-6007

    • Evo Trainer

      354 S Abbott Ave Milpitas, CA 95035-5256

    • Evo Trainer

      6941 70th Ave Saint Petersburg, FL 33710

    • Evo Trainer

      27251 Wesley Chapel Blvd STE B14 PMB 708 Wesley Chapel, FL 33544-4285

    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea about this company. I have a charge of $24.99 on 4/18/2023 on my account. I looked them up and saw rhat it's a home fitness club. I didn't sign up for it. I want a refund.

      Business Response

      Date: 04/24/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 02/17/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $24.99 on 04/18/2023. We will refund the customer and it should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this year I contacted Evo Trainer about the charge on my account. I stated that I didnt know what this charge was nor who they were. I stated also I wanted it canceled in turn they refunded my monies and said theyd canceled my evo trainer membership. *** moved since then and I now have another charge on my account on March 6 2023 of $39.99and further research shows another two charges on Feb 25 2023 of $39.99 ( total $79.98)! Thats a combined total of $119.97, I want them to stop charging my account and cancel my membership! I want a total refund of all charges of $119.97.

      Business Response

      Date: 04/24/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  We will refund the customer as requested. The refunds should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $39.99 for fitness trainer in March 2023 so I called the number on my bank statement and was told that I would not be charged again I got my statement for ***** and was charged by the same place for same amount I called and was told I had no account and I would have to contact my bank. This is not right that they can just take my money which I'd Social security by the way and just not do a refund when they know it's a scam on their part. I never purchased a fitness app that's why they can't find an account when I call. I think something needs to be done about this. Please I need my money every ***** every month

      Business Response

      Date: 04/19/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 02/25/23 for a free 20-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $34.99 on 03/16/23 and 04/16/23. The customer called on 03/20/23 requesting a cancellation of her account.  Unfortunately, the agent she spoke with erred in not processing the cancellation. We have gone ahead and refunded the 2 charges.  The refunds should reflect on the customer's account within 5 to 7 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

      Customer Answer

      Date: 04/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was charged ***** instead of ***** like they said but any refund is better than losing money. I am proud the account is canceled. Thank you so much for your help with this matter



      Sincerely,

      *********************

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April the 11 2023 my card was charged ***** . NOT IN ******* LIVE IN **** DONT UNDERSTAND I WANT MY MONEY BACK.

      Business Response

      Date: 04/18/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 01/04/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $24.99 on 03/05/23 and 04/05/23.  We have refunded the customer and cancelled the customers membership. The refunds should reflect on customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged from this company and have no idea what for ! I certainly don't train or workout, that's for sure. I don't know how they got my bank I fo be ause I did not give it to them. Current charge is ***** on April 10 th, 2023. I will be looking at my bank statements from the last few months to check for other charges, and I'd like everything returned.

      Business Response

      Date: 04/18/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 2/17/2023 for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $39.99 on 3/10/2023 and 4/10/2023. We will refund the customer in full. The refunds should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/26/23 I was charged $39.99 from evotrainer I have never heard of this company before in my life I dont know how they got my debit card information but I want my money back I have no dealing with this company. Never had any dealings so please put my money back on my card.

      Business Response

      Date: 04/04/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 03/05/23 for a free 20-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app.  The customer was charged $39.99 on 03/24/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and he will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.


      Customer Answer

      Date: 04/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never even heard of this company, yet I received a payment confirmation of $39. 99. Aq quick ****** search shows this company is somehow getting random account information and charging people in hopes they never notice.

      Business Response

      Date: 04/04/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 03/05/23 for a free 20-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app.  The customer was charged $39.99 on 03/24/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and he will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

       

      Customer Answer

      Date: 04/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for something i didn't authorize nor know what it is even for

      Business Response

      Date: 03/24/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 2/23/2023 for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $39.99 on 3/15/2023. We have refunded the customer and cancelled the customers membership. The refund should reflect on customer's account within 5-7 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

      Customer Answer

      Date: 03/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I already received my money refund to my account thanks..
      Sincerely,

      *************************

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed charges to my credit card from this company Evo Trainer. In February 2023 I noticed and it was twice for February Somehow this company obtained my credit card information. I never authorize any charges for this company to any of my credit cards. I understand that this company has numerous complaint regarding fraudulent charges to peoples charge accounts. I contacted the company but no answer. I did email and was told I had to get my bank to stop it! Please follow up on this complaint and prevent others from being scammed. This company should also be prosecuted for these unauthorized payments. Thank you

      Business Response

      Date: 03/09/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.


      Our system shows that we have refunded the customer the charges mentioned. The refunds should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.
      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged ***** by a business I have never contacted and have know clue how they got my bank Information I would like to be un subscribed and reimbursed the *****.

      Business Response

      Date: 03/02/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ******* Pickup ********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
      According to our records, the customer signed up for our ********************** app on 11/19/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $24.99 on 12/10/2022 and 2/27/2023. We will refunded the customer in full. The refunds should reflect on the customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.


      Please relay this information to our customer and feel free to let us know should you have further questions.


    Evo Trainer is NOT a BBB Accredited Business.

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