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Evo Trainer

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evo Trainer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evo Trainer has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Evo Trainer

      6421 N Florida Ave STE D PMB 261 Tampa, FL 33604-6007

    • Evo Trainer

      6941 70th Ave Saint Petersburg, FL 33710

    • Evo Trainer

      27251 Wesley Chapel Blvd STE B14 PMB 708 Wesley Chapel, FL 33544-4285

    • Evo Trainer

      354 S Abbott Ave Milpitas, CA 95035-5256

    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently this Fitness ****** Service was started with the arrival of a "free" health watch. I never signed up for the service. I never used the service. Still $24.99 was charged to my credit card every month for the last 13 months. When I called on Feb 9 2023, the company agreed cancel the service and to refund the January 2023 charge. I am seeking a refund for 12 charges of $24.99 that were charged during 2022 on the 14th of every month.Thank you for your assistance.

      Business Response

      Date: 02/13/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 12/24/21 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app.  The customer was charged $24.99 once a month beginning 1/14/22 through 1/14/23 resulting in 13 charges. The customer called on 2/9/23 requesting a cancellation and refund.  The customer was refunded the January 2023 charge.  The customer filed this complaint on 2/9/2023 requesting that the remaining 12 transactions be refunded.  We have gone ahead and refunded the remaining 12 transactions.  The refunds should reflect on the customer's account within 10 to 14 business days. Please be assured the customers account has been cancelled and he will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

      Customer Answer

      Date: 02/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Customer Answer

      Date: 03/08/2023

       
      Complaint: 19374240

      I am rejecting this response because:

      I have not heard from them since accepting their response to refund, at this time they still owe me 12 payments of $24.99.

      Sincerely,

      *************************

      Business Response

      Date: 03/16/2023

      Our records show that 2 electronic refunds of $24.99 were processed on February 9, 2023 and February 13, 2023. We encountered an error on February 14, 2023 and contacted the customer via email to confirm his mailing address so that we may send a refund check (see attached). We did not receive any communication since that email was sent. We will send a refund check in the amount of $274.89 ($24.99x11) to the address on file. Please relay to the customer to put our email: ********************************** on their safe list so that we may notify him when the check is sent along with the check number. 

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge on my credit card from Alpha Fitness Premium of $39.99 which I did not authorize. After further analysis I realized that there were 3 charges that I did not authorize. November, December and January. I called the number and spoke to ***** who was very friendly and she said that she worked for a third party provider and that the charges came from EVO Trainer Evolution Fitness app. She said that I had signed up for this which is not the case at all. She was kind and offered to cancel it which she did and I have received the confirmation. What she didnt do was to offer me a refund. After reading all of the similar complaints and others receiving their refunds, I want the same. I have attached the 3 unauthorized charges. Please you have my authorization to refund the card that you have been charging.

      Business Response

      Date: 01/30/2023

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      We sincerely apologize that the agent did not offer a refund. We have gone ahead and refunded the requested charges and the customers membership was cancelled as of January 23, 2023. The refunds should reflect on customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges. 

      Please relay this information to our customer and feel free to let us know should you have further questions.

    • Initial Complaint

      Date:12/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed charges to my credit card from this company Evo Trainer. These charges date back to December of 2021 under different healthcare providers. We were under the assumption that these charges were related to some health issues me and my wife were going through. Somehow this company obtained my credit card information. I never authorize any charges for this company to any of my credit cards. I understand that this company has numerous complaint regarding fraudulent charges to peoples charge accounts. I contacted the company and they agreed to stop charging my card. We also had to request a new credit card from CitiBank. Please follow up on this complaint and prevent others from being scammed. This company should also be prosecuted for these unauthorized payments. Thank you

      Business Response

      Date: 12/30/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 11/15/2021 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app.  The customer was charged $24.99 once a month beginning 12/06/2021 through 12/08/2022 resulting in 13, $24.99 charges. The customer called on 12/21/*********************** cancellation of their subscription.  As a courtesy, we will be mailing a check for the 13 charges in the amount of $324.87 ($24.99x13 = $324.87). Please allow ***** business days for it to arrive and be assured the customers account has been cancelled and he will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Having reviewed my ****** Bank statements I have noticed that since march this year (2022) I have been billed $24.99 every month by a fitness company for use of an app that I or my wife did not sign up for or purchased. Payments of $24.99 were made on the 28th of March, April, June, July, August, September and October to EVOLUTION BODY STARE. The May withdrawal was on the 31st. The November and December payments of $24.99 were made to EVO TRAINER ******.I have no idea who authorized this autopay venue but I will investigate this further. I would appreciate your help in this.

      Business Response

      Date: 12/21/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 3/6/22 for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $24.99 once a month beginning 3/27/22 through 12/5/22 resulting in 10, $24.99 charges. The customer called on 12/17/22 requesting a cancellation & refund.  His account was cancelled and the agent issued 1 refund. We encountered errors when attempting to refund the customer electronically so we will be mailing a check for the 9 refunds in the amount of $224.91 ($24.99x9 = $224.91) to the address provided. Please allow **** business days for it to arrive. Please be assured the customers account has been cancelled and he will not incur any future charges.

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charges started on May 27, 2022 to September 29, 2022. They said it was charges for an exercise app that I did not sign up for and I bought nothing that would automatically have signed me up for this. This is fraud and they should check before being able to continuously charge people for services not rendered. The only reason the charges stop is because I got a new card and whoever made these charges do not have my new credit card information. Hopefully my bank sees that this is a fraudulent company and that I did not make these charges and I get reimbursed for all the ***** charges. People we have to check our bank statements credit card statements every month because people are becoming very smart and can hack into your phone wallet and get your information and make charges and its not OK.

      Business Response

      Date: 12/14/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 4/12/22 for a free 45 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $39.99 once a month beginning 5/26/22 through 9/28/22 resulting in 5, $39.99 charges. The customer called on 12/10/22 requesting a cancellation & refund.  His account was cancelled and the agent he spoke to erroneously told him he had to call in with his bank on the line for the refunds. We encountered an error when attempting to refund the customer electronically so we will be mailing a check for the 5 refunds in the amount of $199.95 ($39.99x5 = $199.95) to the address provided. Please allow **** business days for it to arrive. Please be assured the customers account has been cancelled and he will not incur any future charges.


      Please relay this information to our customer and feel free to let us know should you have further questions.

      Customer Answer

      Date: 12/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I didnt make these charges. All my accounts from my pay pal to 5 credit cards. I only noticed because the card balances where not going down even tho I had not used then. I check my balances to find that I had been hacked with all my accounts. PayPal paid me back up for 2022 charges only pay back 12 months. Around 700. On one credit card hey had made so many charges the returns paid the balance and a credit of over 500 which is being mailed to me. I have another card that book a room for over 600 on booking.com. How did they pull this off. My phone has to be hacked. My credit report show dark web activity. Also a charge that look like my normal spectrum bill but was ******. I will now check my statements of every account every month. I deleted the PayPal off my phone and all my cards off digital wallet. I have no idea how this happen but it did and I pray the person get caught. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged $39.99 from my bank account for now 7 months, starting June 6th. Trying to go through and cancel this subscription but cannot find anywhere to do that. I do not want this product and would like the transactions to stop. The transaction in my account says its being pulled from EvolutionTrainerSupere8889183441. Please let me know how I can work with this business to stop all transactions immediately. I have not used this product at all and do not wish to. Thank you.

      Business Response

      Date: 12/06/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 5/14/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the app.  The customer was charged $39.99 on 6/4, 7/4, 8/4, 9/4, 10/4, 11/4, and 12/4. We sincerely apologize if the customer had difficulties reaching our customer support. For future reference, our number is (855) 207-1119. We have cancelled the customers membership and refunded the customer the most recent charge. The refund should reflect on customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-10-2022 I WAS CHARGED A FEE OF ***** FOR A APP. I NEVER ORDERED THIS . I CALLED AND SPOKE TO ****** SHE CANCELED THIS ORDER AND WAS SETTING UP FOR A REFUND TO MY BANK ACCOUNT. 11-11-2022 I HAVE A NEW CHARGE OF ***** PENDING AND ONLY 1 ***** CREDIT PENDING. SO THEY HAVE TRIED TAKING ***** AFTER THE ACCOUNT WAS CANCELED AND A REFUND WAS SET. I CALLED THIS MORNING AND THE PERSON I SPOKE TO DID NOT WANT TO LISTEN TO THE STITUATION SHE CONTINUED TO ARGUE WITH ME . I ASKED TO SPEAK TO A MANAGER SHE HUNG UP ON ME . I CALLED BACK AND GOT ANOTHER PERSON ON THE ***** AND AND THEY GOT A SUPERVIOR ON THE ***** . WE SPOKE OF THE CHARGES THEY " CLAIM " THEY ONLY SEE ONE CHARGE . WHEN I SPOKE OF THE NEW CHARGE SHE SAID YOUR BANK IS TAKING THE MONEY AND DUPILCATING THE CHARGES . THEY WOULDN'T DO ANYTHING TO HELP . THIS IS A HORRIBLE COMPANY ITS COMPLETE FRAUD .. TEY HAVE MANY COMPLAINTS . WITH TODAYS ISSUES ***** IS ALOT OF MANY TO KEEP GETTING IT TAKEN OUT . THEY TOLD ME THEY DONT SEE THE ADDTIONAL CHARGES . WHICH I DONT GET IT . THIS COMPANY NEEDS TO BE STOPPED .. MY CANCELLATION CODE C1053213.

      Business Response

      Date: 11/14/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 9/11/22 for a free 30 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $39.99 on 11/10/22 as the customer mentioned. We have gone ahead and refunded the customer and cancelled the customers membership. There are no additional charges nor any attempts at a new charge since her account was cancelled. While we do not show anything on our end, if that charge happens to go through, she can let us know and we can look into it further to remedy the situation. The refund should reflect on the customer's account within 10 to 14 business days. Please be assured the customers account has been cancelled and she will not incur any future charges. 

      Please relay this information to our customer and feel free to let us know should you have further questions.


    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EVO Trainer has charged me monthly since November 2021 for a phone app that i never signed up for. We called a call center to report the scam and were told money would be refunded but it was a very shady conversation withJenny, where no specific information or names were able to be given to me. (?) We are seeking a refund of ****** and ***** . tThese are charges under a series of different names. I see many of the same complaints about the same scam on your site. I wonder if the Attorney General is involved?

      Business Response

      Date: 11/08/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 11/3/2021 for a free 21-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $24.99 once a month beginning 11/24/2021 through 11/1/2022 resulting in 13, $24.99 charges. We have refunded the customer all 13 charges and cancelled the customers membership. The refunds should reflect on the customers account within ***** business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

      Customer Answer

      Date: 11/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged my CCAccount fraudulently Nov 3rd 2022 I have never heard of them nor did I authorize this charge.

      Business Response

      Date: 11/04/2022

      Thank you for mediating this consumer complaint from our customer,Case Number: ***************************************. Our company strives to make sure that our customers are 100%satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 9/04/22 for a free 60 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  After the trial ended, the customer was charged $39.99 on 11/3. We have gone ahead and refunded the customer and cancelled the customers membership. The refunds should reflect on customer's account within 10 to 14 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.

      Please relay this information to our customer and feel free to let us know should you have further questions.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge to Premium Health Supreme for *****. When I looked at prior months it started in May. I did not know what it was for so my daughter called them and they said it was for an exercise app. My husband is 92 and I am 82 and neither in great health so we do not need any exercise program. I was not even sure what an app was. Apparently I was signed up for a free trial when I purchased some supplements. Then after the free trial they stared to bill me. My daughter was able to cancel it and get a one month credit in October but now I am out the money for all of the other months. At no time was I aware that I would have a monthly charge for something, I just wanted to buy the supplements.

      Business Response

      Date: 10/28/2022

      Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

      According to our records, the customer signed up for our ********************** app on 5/10/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app.  The customer was charged $39.99 on 5/31, 6/30, 7/31, 8/31 & 9/30; 5 total charges. As stated, her daughter called in on 10/25 to cancel the customers membership and received a refund for the September charge. We have gone ahead and refunded the customer the remaining 4 charges. The refunds should reflect on the customer's account within 10 to 14 business days. Please be assured the customers account has been cancelled and she will not incur any future charges. 


      Please relay this information to our customer and feel free to let us know should you have further questions.


      Customer Answer

      Date: 11/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Evo Trainer is NOT a BBB Accredited Business.

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