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Business Profile

Property Management

Richman Property Services, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Richman Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Richman Property Services, Inc. has 81 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a disabled mother of two. Since I moved into ********************* there has been problems. I transferred units due to mold and mildew issues that are still occurring. They have **************** They are Never on time , even to accept their rent money! They participate in tenant favoritism! Majority of the Buildings full of moisture,mildew and mold with egg odor water. Unsanitary due to trash piling up every time the workers are off and every night when they leave. unsafe environment due to other tenants Breaking into cars as well as other frequent police involved situations!!! Tenants threatening Sercurity guards and etc.

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We pay $1300/ rising in rent just to live in an apartment thats falling apart and maintenance barely ever comes to fix it. Also getting in touch with the front office to do anything about it is horrible they never answer the phones.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living in ************************************** for about nine months now and when I first moved here in September of 2023, there was a list of things that I gave the office to have fixed for the safety of my children. Here we are nine months later, and nothing has been fixed. I have only added to list of things that need to be fixed and still no one has come to fix them. Now, the second side of my kitchen sink as stopped up and started to grow mold and no one has come to check it out. The door the closes my bedroom does not close all the way unless I have a door stopper to hold t close nr does the door lock, my closet light has gone out and I haven't gotten a replacement bulb, my front door has trouble locking and unlocking and they still have yet to fix that problem, the paint on the sides of the kitchen cabinets are peeling, the air conditioning doesn't flow in children's room & every building is infested with roaches and termites.

    • Initial Complaint

      Date:05/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 29th the office manager asked if I had a debit card available. I provided her with it. She did not notify me that I would be charged an application fee. I filled out the application on line and was advised that it was incomplete via email on May 30th. My dissatisfaction with the property as well as the service in office prompted me to rescend my application and request a refund due to the fact that it was deemed incomplete. I was then told that it was non refundable never the less.

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at *************************************************** in *********. I have lived here since Sept of 2019, since then 1st day i moved in i have been dealing with a noise complaint issue. My upstairs neighbors have her grandkids come over several times a week and during the weekend. When they are here they are running throughout the home all you hear is running back and forth back and forth, sounds like they are jumping off couches, and I've even caught them playing football through the walls, hearing the neighbor saying down set hike and just playing as if no one lives beneath them. they stomp through the house sounds like they are coming through the walls. I work from home and my kids even complain about the house. I've called the police, complained to the office including regional manager, and the security on property, bang on the ceiling, they stomp even harder, i even have had it out with the lady upstairs. NOTHING has been done. I've read up on the enjoyment of peace law in ******* and I'm getting ready to open a lawsuit. I have recordings. I have videos, I have tons of emails, and complaint calls on records. I am done dealing with this c*** The people who work in this complex from the office lady to the maintenance man they are all Hispanic so they look out for all the Spanish people in the complex. The continuously send out complex rules with different things listed such as no working on cars yet the maintenance man and the guy up stairs works on their cars and other cars every weekend as if he parking lot is a body shop. Also states no smoking marijuana but the neighbors upstairs sit on their patio all day smoking, coming outside that's all you smell. I Cant even open my balcony door because all the smell comes in, states if these rules are violated lease may be terminated, yet nothing has been done to them. The Maintenance man always harassing everyone in this complex like he's top flight security. Its very alarming at this point that they thin they are unstoppable

    • Initial Complaint

      Date:05/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Residing in their Azura property back in 2021-2022 had to move out earlier than expected and agreed to pay the months that the apartment was vacant. I moved out on 4/15/22 and they did not show the apartment for over a month. I had to call the manager ******************************* to inquire why it was not being listed as available they apologized and with a short time the apartment was rented on June 12. I was informed I would receive a final bill with the adjustments etc. received an email on 6/9/22 that they would calculate all the final adjustments and the security deposit and let me know what my final payment would be. Months passed. 8/4/22 an email from *********************************** sent an email in error. I asked her for my final balance due but never responded. I had to call the office and ask her, and informed me that there was no balance due on my account. That is why I never received any end of least statement. I thought oh nice were able to waive the fee owned due to the medical issues that I was experiencing at the time. Two years I get notification 5/6/24 that theres a collection noted on my account of an apartment complex that was rented out on 2/17/24 reported it on 4/30/24 under collections from a different property. After contacting several credit bureaus and trying to figure out what this collection was about. I was instructed to contact ***** because apparently they said that I never paid my balance. Multiple attempts to get in contact with the office and spoke to the manager. *******, confirmed that they never sent me anything stating that I had a balance due. As a matter fact after thorough investigation, they never had anything in the system stating that I owed anything thats why I never got a notice. I am willing to pay whatever is owed however to remove this negative collection ****** that is impacting my credit score. I requested a good faith deletion, it was their mistake not mine. I will pay the balance once they remove the collection ******. Still waiting.

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment has mold Vents are dirty Paint is chipping Staff is inattentive to tenants complaints

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mold has been growing in my apartment for more than 3 months and corporate refuses to resolve the issue.

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      well it all started 12 months ago we moved into the apt. the office lady sure was very NICE at first when she was selling me on the property, we became tennants that's when the rude behavior from the office started. this office is on some kinda power trip *********************** is a Horrible Property manager and is costing this business 100,000s of thousands of dollars in lost rental income for this property. the Clear message from management is they don't care about anything. the "luxury" is complete bs. Never In my life have I been treated so rudely by a property manager and been in the rental business myself with my own rentals and worked for a commercial property investment firm. I would Have Fired this lady on the spot had she spoke to my tenants and treated them as such hung up on me multiple times. and blatantly refused to listen to me and just stated talking down to me as if im some scum of the earth.

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the date was 12/01/2023.my rent is $1680 a month.the business is committed to provide safety and security. i have people checking my door. trying to get in.after waiting for maintenance between the hours of 11am to 3pm, they never show up. i left. i came back. maintenance unauthorized broke in to my apartment. they broke my property to entry my apartment. i do not know what maintenance was doing in my apartment. there are days, i came home and found my door unlocked. they did not leave a list of what done. i demand to be present when maintenance is requested. i demand richman property management pay and replace my property. i have been bully, hollered or scream at. i was almost runover by the maintenance management while driving. the property manager is rude, a liar. i went in to the office to make a complain. i felt management ambush me. i have been follow by management. i am suffering from ptsd. management has not tried to resolve the problem.

    Richman Property Services, Inc. is NOT a BBB Accredited Business.

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