Complaints

This profile includes complaints for Richman Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Richman Property Services, Inc. has 81 locations, listed below.

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  Richman Property Services, Inc.

  4350 W Cypress St STE 340 Tampa, FL 33607-4175

• 

  Richman Property Services, Inc.

  5520 Jonquil Ln Naples, FL 34109

• 

  Richman Property Services, Inc.

  10412 Autumn Place Dr Tampa, FL 33637-5069

• 

  Richman Property Services, Inc.

  17200 Madison Green Dr Tampa, FL 33647-3274

• 

  Richman Property Services, Inc.

  106 Hampton Rd Clearwater, FL 33759-3915

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been reporting my upstairs neighbor 2211-302 for a week now about the LOUD stomping, pounding, and running. I have went to knock on their door the first time, a man answered barely speaking English pointing at a 2 or 3 yr old behind him saying he can't control him RUNNING on the 3rd floor throughout the night. My elderly neighbor told me she hears it throughout the night as well like someone is killing another. My toddler is jumping up out her sleep at night crying about noise scared! Property managment have been informed said a the resident will receive a notice. NO NOISE HAS STOPPED. This has been the last 3 to 4 weeks continuing. Please Help!

• Initial Complaint

  Date:11/21/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about the property manager *******. I have walked in numerous of times witnessing her either drinking or smelling like Marijuana in the office. On one occasion I walked in the office and address a complaint and she rudely dismissed it. I spoken to many resident and they all agreed she looks miserable. This is very unprofessional and unacceptable. I believe the company should have someone come out to address this situation and many other residente would agree. I hope this can be resolved because I am definitely reconsidering renewing my lease.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second email as it is a complaint against the property manager *************************************. She keeps charging me late fees on my account and my account is in the negative. She is very rude and unprofessional when it comes to interacting with her tenants. I brought to her attention my account is negative on my end, which I have enclosed my evidence and she is carefree of the environment on the premises. I also brought to her attention a fight in front of my door and in the parking lot and her exact response to me was I just got back from vacation, I dont have time for that. She disregard my safety and my concerns to tell me that Im late in my rent. Im never late on my rent, my account is a negative balance. Whatever is showing in her end is not showing in my end. I dont owe any late fees as I paid extra to my account. There is a delay in payments received on my account. I can not get in contact with anyone to reverse the late fees.

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease at ********** Apartments, in *****, ** was supposed to end in the first week of September. I had purchased a new house and moved out of ********** on July 1st. I had stopped by the office on that day or a day or two prior and I was greeted by **** who I informed that I am moving out now and asked about my options for ending my lease. I was told since my lease ends in the first week of September, I will still be liable for 60 days worth of rent. I said okay and left the office, which if they can refer to their security footage they can see. since July 1st I have been no longer residing there. I was never asked to sign anything by **** and I was never asked to do anything outside of coming back when my ******************************************************************************* the keys. I randomly stopped by the ****** about a month later in early October as I forgot when my exact move out date was. I was met by the manager, *****, who told me this would be 60 days from whenever I signed the notice. I informed her I was never made aware of any notice when I met with **** who informed me to come back when my contract was up to turn in the keys and perform the inspection. ***** then apologized and asked me to "excuse ****" for her mistake as she is new to the job and she should have known better. I was forced to sign a 60 day notice then and I ended up paying an entire month extra through the first week of October for a mistake that was not mine and was due to the lack of training of their employee. I waited so long to write this complaint as I was afraid of repercussions and that my security deposit might be held back from me. I attempted calling Richman signature office at their phone number in ***** on Monday at about 1 pm, left a voice mai. I am requesting for someone higher ** in management to investigate this situation and refund me the extra month I was charged due to their employee misleading me and not having me sign a 60 day notice when I asked.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied at this complex and have had nothing but a difficult time. The office manager will kick back my application for documents they did not ask for at the time of applying. Usually when this happens it is after the leasing office is closed for the day. When you call the office it is typically unavailable. If you call corporate office, there is only one customer service agent who answers the phone for all of their properties across the country. He refuses to put you in touch with management and only refers you back to the apt complex. Why answer the phone? He actually told me that the management stated there is not reason for anyone to be transferred to them, all questions can be answered by the apt complex.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Richman Properties regarding their handling of my recent application for senior housing at ****************** Apartments. I am deeply concerned about the way my application was processed and subsequently declined, as well as the lack of response from their office personnel despite my numerous attempts to contact them.Here are the key details for the application for ************* **** in ***********. 1. **Application Timeline:** I submitted my application for housing on July 10, 2023. After being placed on a waitlist, I received an offer and was conditionally approved for a place.2. **Conditional Approval:** The conditional approval required additional financial support, which I promptly arranged to fulfill.3. **Unexpected Decline:** My application was declined due to a high income value that supposedly exceeded their limit, a reason that contradicted the earlier conditional approval.4. **Communication Attempts:** Despite multiple attempts to contact the office and individuals involved in my application, I have not received any response from Richman Properties.I kindly request that the Better Business Bureau investigate this matter to ensure my application was processed correctly and fairly. I hope for a swift resolution and the opportunity to secure housing at ****************** Apartments, as initially approved.Thank you for your assistance in addressing this complaint.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are con artists they will collect all your information and will request the same information over and over again after you have provided it. When you called nobody never answer or the voicemail is disabled. The one time I got a human she told me who was handling my case and transferred me to their voicemail I left multiple messages to let them know the information they keep requesting I sent multiple times. They will keep sending repeating emails requesting the same information instead of verbally reaching out. They are collecting application processing fees of $88.95 with a convenience fee. After some time go pass of them not responding to your emails, voicemails or phone calls they will send you email stating The status of your application Tax Credit Move In Application has been changed to Canceled. Please log on to RENTCafe to view the details.Reason: Applicant Did Not Respond If you have any questions, please contact us using the information below. We appreciate the opportunity to serve you. I responded to every email that was sent to me uploaded what they asked for on they raggedy website that half work! My application was canceled because nobody on their end did their job or followed up with the multiple voicemails I left or emails . They are collecting application fees and use them for people thats not able to pay their application fee. I dont have any evictions or shady background that will cause me not to get approved for a rental . I tried disputing the charges with my card holder for the application fee because my application was not processed. Its funny how this company can answer to banks and cardholders about funds being disputed but that cant answer the applicant. To anybody applying to these apartments do not waste your time and save your application fee if you cant talk to a live person or stay in correspondence with human about your application.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of parents, I am writing this letter to complain about our recent rental application experience with the *************** Senior Apartments in ******* **********. We would also like to seek your intervention into our application review process, and help clarify the status of our application.The move-in application with the Hayward Village Senior Apartments is for my parents, ***************************, and Mrs. ************** We are interested in renting a 1-br unit with this property. We completed the waiting-list application and filed our move-in application on 8/15/2023 in the RentCafe portal. The issue encountered was summarized as the following, while the detailed explanation of the situation can be found in the complaint letter that is attached as a supporting document below. 1. Our application filed on 8/15 was rejected incorrectly. Compliance officer ************************** need someone to reopen the rejected case so that she can perform a correct review, but leasing associate ********************************************* could not find anybody that is willing to help her reopen the case. As a result, our application is still wrongfully declined.2. The status of our application is confusing at this point. ******** record shows we are conditionally approved, however RentCafe system shows we are rejected.I pledge to your help in investigating our application, and please let us know what the issue is. If there is anything else that needs to be done from our side, please feel free to let me know via telephone *************** If the issue is not due to us, please reconsider our application and approve it.

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant of **************** Apartments, located in ***********, *******. I live in Apt 303, Building 5. Address: *************************************************************************************. My best friend, **************** ******** leased the 2-bedroom apartment and months after he was living in the apartment, because of health issues, I've made the decision to move to *******. The original contract was signed just by my best friend, because as I mentioned before, I've moved months later with my dog, a white chihuahua, I n the original contract no animal was included. When I moved to the apartment, I spoke to the manager at that time, and she told me that no changes had to be made to the original contract, just made the $500 pet deposit and that's it. Since the last two renewals of the contract, I'm not living there anymore nor my pet. I went many times to the office asking for my pet deposit and the administration is giving me excuses and claiming that they can't give me my money back because my best friend still lives there. I think that this is an arbitrary decision because my pet wasn't included in the original contract. I've called many times to the main offices of Richman Property Management, and nobody answers, just a recorded message asking to leave a message but no response. I've sent emails to them, no response.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *************************** been resident from grande oaks apartments since 2020 .. last may they increase the apartment from ***** through **** for July so I went to a make a payments by wipes they only take **** by wipes only I went to the website to make the short amount 101 payment he didnt went through so I go by amscot make a payment drop it to the office by July 4 I still have the money order on July 4 they wont take the payment instead the manager in the office want to charge a late fee of 100 $ for pay on 5h even I had my money order for July 4 .. Ive been calling Managment central been there nobody wants to help me out .. please call me phone number ************