Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Project botched from day 1 . Paid for hurricane glass on lanai was told a month later I did not meet current egress codes so had to get plexiglass which was NOT tinted like original windows. Door put in incorrectly, caulking a mess and screens ripped snd buckled. While I understand things happen I waited THREE months for new products to come in. Re install done 7/11. Three weeks later screens ripping and buckling snd bugs and grass getting in n under door . Ive called several times sent emails w photos until a young lady reached out and told me October someone will be out. Finding this unacceptable I called this morning and was speaking to a manager *** who was RUDE and sarcastic when I tried to explain the entire story. I was also told by a woman who claimed to be upper management when you do construction you incur extra costs. What? Are you serious? It cost me $100 to paint an even line around caulking mess original installers base and an additional $500 for solar shades since windows were not tinted. Original contract states everything will be AS IS only plexiglass !! Well AS IS should have included the tint on windows . I originally asked if they can swap out windows for tinted windows and was told NO too expensive. I totally understand stuff happens and have been more than patient for almost 5 months but to be spoken to the say I was spoke. To this morning was totally unacceptable and reduced me to tears I was so angry . These people that own this business should be ashamed of themselves for letting management speak to customers this way. I will give them one more chance to correct this as I want to be fair however, any more issues after 9:8 when they repair AGAIN Ill incur cost to have screens fixed and take it to small claims court! The quality of their product is not worth $10.00 let alone $10,000.00. This business is run like a five and dime store with management seriously lacking in customer service etiquette.

  

  Business Response

  Date: 10/11/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  Ms. is correct in that the original installation was not done up to our standards as well, which is why everything was reordered and reinstalled. The pictures attached to the complaint are from the original installation.  Ms. was given compensation as well as new product at no additional cost. Unfortunately, she has been rude and demeaning to everyone she has spoken to here from the beginning, including the use of bad language.  She expected to get most if not all of her money back and has told us that if that doesnt happen, she will go all over social media and bad mouth us which is evident here.  Her project was reinstalled and everything has been completed now with the exception of two screens that have been reordered with the manufacturer and will be installed as soon as they are received.   

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 3rd window broke yesturday 7/26/2023. 2 others broke 9 months ago. when i reported the 2 windows broke i reported it to the office. Nothing was done about it. Now the 3rd window has broke. The WARRANTY is not worth the paper it is printed on!!!! What do ido with 3 broken windows??????

  

  Business Response

  Date: 09/07/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  **************** purchased the home from our client *****************  As the warranty states, it does not cover self-installation, abuse, alteration,tampering, improper maintenance, accident negligence or any other cause which is beyond Weather Tite or the manufacturers control. 
  
  **************** sent in pictures of the broken windows and it is very clear that something was thrown at it or hit it.  A stress crack would not be this damaging.  We gave **************** a very fair price to replace the glass, however he does not wish to pay for this.   

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new PGT windows through weather tite. Our windows came in the following year, the workers that installed the windows installed a defective window, torn screens, and the wrong type of window in one of our bathrooms. They ordered replacement windows And had to Come out two additional times with replacement screens. They finally came to replace the window and screens but the new replacement had a scratch on it. Did that stop the employee from installing it? No. And there has been horrible communication. The workers coming out dont seem to know what they are showing up to do. This past week the second round of replacement windows were wrong and defective again. The company has not delivered what we paid for. Going on two years waiting for them to make this right.

  

  Business Response

  Date: 07/17/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  The homeowners windows,when originally installed had some cosmetic issues.  While an installer is on the property for the installation, we ask that he install the windows with these cosmetic issues (this is not broken glass), and can then be serviced by our service department by simply swapping out glass and screens that are already installed.  Rather than taking a whole other day or two to have new product installed, a service technician can complete that work within an hour or two.  We try to inconvenience the customer as little as possible by having to take more time away from work,family, etc. 
  
  While we ordered the replacement parts correctly, unfortunately the manufacturer made an error and sent the wrong glass for one window and the other glass did have defects in it as well.  We do not make the product and are therefore at the mercy of the manufacturer that supplies it to us.  We apologize for the delays and errors,unfortunately they are beyond our control. The replacement products have been reordered and should be to us very soon and once verified, we will contact the homeowner to replace the remaining pieces of glass.  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a window 1 of 13 bought from weathertight shattered overnight in garage location. Put a claim in and was told not covered you broke it. no inspection, sent photos as requested, they rejected claim. these panel shattered from stress or who knows what, this a company shirking their warranty.

  

  Business Response

  Date: 06/29/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  Mr. and *************** purchased the garage windows as part of their first contract with us in 2011.  As the warranty states, it does not cover self-installation,abuse, alteration, tampering, improper maintenance, accident negligence or any other cause which is beyond Weather Tite or the manufacturers control. 
  
  Mr. and *************** sent in pictures of the broken window and it is very clear that something was thrown at it or hit it.  A stress crack would not be this damaging not to mention it was installed 12 years ago and would have probably happened much sooner.  See attached pictures of damaged glass.  We told the Colons we would get them a price to replace the glass, however they do not wish to pay for this.  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20136732
  
  I am rejecting this response because: this vendor is not telling the truth and just making up stuff to not honor warranty, windows are defective as you can see in one photo the spacer between panes on a different window have come out of place and as you can see the screen on window is in perfect condition, I did not break this window and i did not cause the second window to displace spacer as you can see, the argon gas pretty sure is gone from there, like to hear what excuse they have for that. just a company acting in bad faith.no wonder they have so many bad reviews, they don't honor warranties.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a house in 2021 that had weathertite windows installed in 2014 with lifetime warranty. Noticed the seal on a window no longer held in August 2022. Weathertite told me to file transfer of ownership form which I did. Never heard from them. Called in March 2023 for update. After looking up information, legal department denied claim because legal said homeowner declined warranty. Legal unwilling to provide any information about homeowner declining. Why would a homeowner decline a lifetime warranty? Seems like the company does not want to live up to their robust advertising. I just want my window that has a lifetime warranty replaced. If not, I would certainly not recommend this company to anyone.

  

  Business Response

  Date: 03/29/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our contract and our work and if any deficiencies are found we take care of them. In this case we have a new owner who unfortunately was not present at time of sale and unaware of any and all details associated with the contract. 
  
  ************** purchased this home from the original owners in April 2020 according to the property appraiser not 2021. I have attached a copy of the warranty transfer paperwork that clearly states the form must be completed within ***************************************************************************************************** not would also be needed along with the form.  Mr. sent this form in over 2 years from the time of the home being purchased and a copy of the contract front and back was not included.  Therefore, the warranty transfer was not approved.   

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/15/22 - Deposit provided and widows/screens ordered $47,900 - cost of project, paid in full at end of installation ( I wish I had not )June/July 2022 - installation promised November 2022 - partial completion Followed up frequently June, July, August September and October. Each time being told that delivery is on Friday, I can call back to check again. Installation done in November was incomplete ( screen doors missing) and poorly done. ******** wanted MORE money to order the screen doors and promised deliver by end of ********* ******* Manager agreed to correct install issues - some done, some not. Have been following up regularly, again and again being told that I can call back next week for an update. I am being told again that they talk with angry people every day and the time line is backlogged with PGT manufacturer. Seems like a scam. They are selling beyond their capabilities and well aware of it. I want money some money back !

  

  Business Response

  Date: 01/24/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  Ms. Toler’s signed a contract for new windows and sliding doors on February 15, 2022.  On the contract it was written that the product is due to us at a minimum of 30 weeks from final measure or change order.  The final measure was completed on February 24, 2022, so that would put the windows to us roughly at a minimum of end of September.  Ms. made several calls to us in the time period in between in which she was told end of September.  Unfortunately, that did not happen, and the windows did get backordered until the middle of October. This was due to a hurricane that impacted many of their employees and affected all lead times.  Once the product arrived and was confirmed installation was scheduled for end of October. 
  
  Ms. Toler signed her contract not to include screens for her sliding glass doors.  At install she told the installers she wanted screens.  Her representative reached out to her and got a change order to add these screens to her contract for cost.  At that time she was explained it would be ordered but would take several more weeks.  In addition, there was several sashes that came from the manufacturer with some issues.  These were ordered under her warranty and no additional cost was charged for this.  In the meantime, against company policy, the installation manager put up trim around the door to make it look finished as she did not like the way it looked because the screens were not attached yet.  We prefer to have all product in hand and schedule service at that time as to not inconvenience the homeowner more than necessary.  As we have told Ms. Toler, her screens and sashes are due to us any week from the manufacturer and once they come in we will schedule the service call. 
  
  While supply chain issues continue to affect the world, window manufacturers are not exempt to this.  We do not make the product and are therefore at the mercy of the manufacturer that supplies it to us.  We apologize for the delays, 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this has been an ongoing situation for over 3.5 years. it stated with a contract that both weathertite windows and the finance company( ******** that we have multiple complaints against ) did not fulfill their legal binding written agreements and led us to believe in writing that our payment would be a certain amount, and it was more than the stated contract amount..weathertite windows has been out to our residence multiple times working on same problems over and over. for most part, many have been taken care of ( after 3.5 years) but not main problem. it is still ongoing and has never been fixed.last time weathertite windows was out to our residence to fix ongoing problems, the employee who came out was shown photo proof of some of the windows/frames that were leaking air in and out our home.employee stated i would have to take it up with management which i tried to. on morn of July 11 2022, i called weathertite widows and requested weathertite windows website address or an email address to send weathertite windows a letter. i was advised that weathertite windows did not have a website email address. i found it very odd that a multi million dollar company had no website email address for me to send an email to. i then found an old email between myself and a supervisor at weathertite windows and sent him an email of the situation. we were never contacted again by weathertite windows. at or around that same time, we were sending emails and a written dispute( again) to ********) with a tracking number to greensky. ******** has ignored all of this and started charging us for the balance of the transaction. ******** and weathertite windows work hand in hand to finance work done by weathertite windows. to this day all the windows and or frames leak air. around Christmas 2022 , we had the coldest weather that we have seen in years and years. we again took many photos with a thermal imaging camera, that clearly shows cold air leaking into our home up the frames.

  

  Business Response

  Date: 01/23/2023

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  Mr. ******’s product was installed in July of 2019.  Since this time of install Mr. has had several complaints with his windows.  We have worked with him every time he has called and repaired or replaced anything he has called about.  Every time he has stated he will not be paying the finance company for various warranty related issues.  We advised Mr. that was not a good idea as that would affect his credit and as he saw we came and repaired any warranty item he had. We worked with the finance company to address all the issues to ensure they are addressed and the finance company stated they felt Mr. was looking for reason not to pay his bill.     
  
  Mr. ****** asked that a representative from the manufacturer meet us there so he can show them that the windows are not working and letting in cold air or warm air.  The manufacturer as well as a third party inspector from the county have all stated to him that windows are in fact installed properly and doing exactly what they are supposed to do.  There are many other factors in a home that affect temperatures not just windows. 
  
  We have worked with Mr. ****** but at this point we have completed our contractual obligation and the windows have been installed properly and work properly.  We have not heard from Mr. since August of 2022 until this complaint was made. 
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company exhibited poor communication throughout the 13 months process. When they installed the doors and windows, they damaged parts of the home beyond repair. They had to install additional trim pieces to cover up the damage done to floors. This took 2 months to complete.At completion, they added a $750 charge for a mistake they made. Company has an in house measuring team that verified all products. Upon delivery and attempted installation, one of the doors had to be reversed. Company charged me $750 for their measuring error.Company was contacted and informed the charge was invalid and would not be paid. Assurance was given a manager would follow up. Instead of this occurring, company placed a lien on my property. Company didn't send a final bill, request for payment, or any other correspondence. Company didn't provide any proof of payment after initial payment.

  

  Business Response

  Date: 12/29/2022

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  Mr. ****** product was installed in Mid-August.  At the time of install Mr.was very happy, signed a completion form (which I have attached) and stated the work was excellent and of quality. Unfortunately, we had two pieces of tile that cracked when one of the doors was removed.  This happens from time to time as the work we are doing is construction.  This was repaired at the time of final service.
  
  ************** additionally stated we charged an extra $750 for the door to be reversed.  This is simply not true, as we would never charge a customer more than what they have agreed.  I have attached the change order (with the completion form above) that Mr. ****** he agreed to, and it was for the addition of a precast sill on one of his openings for $700 not $750.  Mr. was asked if he wanted a copy of the change order resent to him when he was speaking with management however, he declined and said he would not be paying the balance.  After several attempts to collect the balance due and Mr. ********* a lien was placed on the home as required by law within the timeframe of the work being completed. 
  
  Since this complaint was filed, Mr. has paid his balance due, and the lien was removed from his home. 

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18450457
  
  I am rejecting this response because:

  there are too many errors to count in their response. They were paid, and the lien was removed. That is the end of the accurate information. 
  I will be sure to inform anyone that asks of not only the poor service, but the blatant false statements of the company and the lien placed on my home, when not bill was ever sent. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered windows for our house. Our current house has grids in the windows, we requested the windows have grids, the *** requires windows with grids in them. It took nearly a year to get the windows. When they arrived the windows didnt have grids in them. They said that is what we ordered. The windows close over $100,000, and we cant install them. They will not give us our money back or install windows with grids in them. We feel this is a mistake on the sales person part. Additionally the windows are not clear. They have a green tint to them that is not appealing.

  

  Business Response

  Date: 12/09/2022

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them, and if mistakes are made, we correct them.  

  In this case ************************, the president of an engineering company that we are certain works with contracts often informed us at the start of his installation that his windows did not have grids in them and he wanted grids.  We went over the contract together and it was not requested to have grids.  Mr. **** that because he had grids in his current windows, his representative should have known he wanted grids in his new windows.  We explained to Mr. that people add or remove grids from existing windows all the time and we can only go by what is written in the contract and it does not state any mention of grids in the new windows.  In addition, there is not a tint added to the windows.  They have a Low E coating which is what keeps the ** rays out of the windows and helps with energy efficiency. In some points of the day when the sun hits the glass a certain way, it may have a greenish hue to it, but it is by no means an added tint and it is a requirement in order to make the windows energy efficient and permittable.  

  Since this complaint was filed, Mr. was able to easily obtain HOA approval for the windows with no grids and they have since been installed.  There are several items needed to complete the project which have been ordered and Mr. has also signed a new contract for doors for his home as well.  We are truly sorry that any misunderstandings occurred but the windows that have been installed look beautiful and we hope that ************************ and his family love them as well.  

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 18229531
  
  I am rejecting this response because:

  Weather Tite windows has still not completed the window installation and we do not have final approval from the Building Department.  We have one cracked window and are still waiting on 4 bathroom windows to be installed.  We are approaching 18 months since we sign the contract with them.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/11/2023

  As Mr. is aware, we do not manufacture the windows and are subject to wait times from the manufacturer. The contract did not include obscure glass for the four bathroom windows he is requesting but as a courtesy we are replacing the glass at no additional cost to him.  Once the remaining glass arrives we will contact him to get this scheduled.  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weather Tite installed our Bay Window in 2014. We have called them our multiple times because of leaks. They blame the problem on ** not maintaining the caulking. Talking to contractors, it sounds like the problem is an installation problem. They did not properly seal the windows during installation. They blame the caulk instead.

  

  Business Response

  Date: 12/09/2022

  It is always the goal of Weather Tite Windows to ensure our clients are happy with their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them.   

  ******************** windows were installed in July of 2014.  Six years later in June of 2020 Mr. called to report a leak.  We sent our installation manager out and the manager showed ******************** several areas of caulking that needed addressed and touched up.  He let him know at that time if he had any additional issues after touching up the caulking to let us know.  In July of 2022, another two years later again, Mr. stated there was another leak.  We explained to ******************** that he has to help maintain the products as explained to him previously.  I have attached a picture to show the condition of the products when we arrived in 2022.  Unfortunately, there is not much more we can do if the products are not maintained.  

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18197078
  
  I am rejecting this response because: The people we talked to try to get it professionally caulked/maintained said it was an installation issue.  If the gaps in the trim were not over the gaps between the **** bars, the caulk would not be such an issue.  We maintain all of our windows the same, and the Weather Tite ones are the only ones that leak.  The caulk/maintenance clause in their warranty is just a loop hole to get them out of installation issues as best I can tell.  At the very least, people need to be more aware of this requirement, and yearly maintenance was not sold to us.  I'm glad we learned about this before we did the upstairs windows.
  
  Sincerely,
  
  *******************************