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Business Profile

Property Management

HomeRiver Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Reviews

This profile includes reviews for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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HomeRiver Group has 51 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 231 Customer Reviews

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    Review Details

    • Amber H

      Date: 07/17/2022

      Amber H

      Date: 07/17/2022

      We rented a property for 9 months. The company was hard to work with. AC was not working when we moved in (90° in the house for a week) and the property manager Wayne was not very helpful. I found the homeowner and they weren't getting the same info that we were submitting. Wayne would say he contacted them about the ac but he never did. Then when it came time to move out. The house was in great shape. The homeowners where able to list it right away. We missed the part in the lease about the company scheduling carpet cleaners. I called and one of the girls in the office said oh we schedule it. I specially asked "we don't pay anything??" She said no we do it all. Which I thought was very strange. We move out then a month later get out security deposit. $1200 less than what it should be. They state that's the charge for carpet cleaning. I have NEVER paid that much before. They didn't supply a receipt from the actually company that charge that much. I didn't feel that I could fight it since in the lease it states they scheduled the cleaners. But for that house $1200 is highway robbery. Be very careful renting from this company. Their fees are out of control.

      HomeRiver Group

      Date: 07/19/2022

      Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.

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