Reviews

This profile includes reviews for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeRiver Group has 51 locations, listed below.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

• 

  HomeRiver Group

  1 Chase Corporate Dr STE 400 Hoover, AL 35244-7001

• 

  Property Frameworks

  6365 NW 6th Way STE 200 Fort Lauderdale, FL 33309-6162

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  Home Encounter

  950 S Pine Island Rd STE 1009 Plantation, FL 33324-3918

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  HomeRiver Lake Havasu

  1947 McCulloch Blvd N Ste 102 Lake Havasu City, AZ 86403-5723

Review Details

• Review fromKristina R

  Date: 09/21/2022

  5 stars
  Thank you Audra D. She was very helpful with answering all my questions about a home I was inquiring about. Wonderful costumer service!
  

• Review fromCelestial R

  Date: 09/08/2022

  1 star
  If I could give them no stars I would. I rented for 4 years gave more than a great notice to them. Completed all my obligations to the lease agreement and they still have not returned my deposit back to me. I have contacted them several times about this matter and the gave me some story about the check kept coming back to them in the mail. I have been very patient about this matter the management ***** said that they would have it sent to the office and they would personally drop it by my mail box. When I contacted them back this (not recieving it still) ***** said that they would contact corporate again. When I asked for the number or email they responded with that they dont have a nnumber to corporate....(I have text messages of this proof because they wouldnt speak to me on the phone) I contact them myself several times since, emails sent to higher *** and nothing back yet. I have been very patient about this and it has been 4 months now that I have been moved out. A lawsuit will be coming my attorney is already getting ready as I type this. This is no way to do business and clearly the other reviews below shows they are not a business you want to do any transaction with.

• Review fromCherene S

  Date: 09/07/2022

  1 star
  Fraudulent practices of collecting application fees and personal information. Although research was done, I aaplied for a rental property and have been scammed. I have filed complaints with the local police and sheriff departments. There is no further contact with this company available. No manager, no underwriter or leasing agents return multiple forms of communication. Terrible company practices with vague and basic answers from a call center.

• Review fromMike W

  Date: 09/06/2022

  1 star
  Terrible company to work with! Unless you are desperate and don't mind having your security deposit stolen, maintenance items not addressed, and lied to about what will be fixed prior to move in, look elsewhere for your Colorado Springs rental.
  Brittney L. Is lazy, unprofessional, and will nickel and dime you after you move out for items that were listed on the move in inspection. Don't walk, run away from this place.
  Also, I contacted them to try and resolve this, but they are thieves. Once they've stolen your money, you aren't getting it back.

• Review fromAutumn B.

  Date: 09/05/2022

  1 star
  I have lived in the property i was renting for 6 years i recently moved and went through all the right steps giving a month notice befor my lease ended because i like to do right by ppl. I drove to the place that was listed to turn in keys since no one answers my calls or emails it's not open so i mail the keys never got to do a final walk through or was able to talk to a real person concerning my remaining balance on my rent. The day you move the company act like u don't exist it's very sad i have been trying to get in contact with a person for months now put in several tickets with my info to call or email haven't received any communication i believe there avoiding me at this point when i don't know y i was great tenant and to be treated this way is really sad

• Review fromShavannah H.

  Date: 08/17/2022

  1 star

  Shavannah H.

  Date: 08/17/2022

  When you see Home River Group on a listing, keep scrolling! The wording in the listing does not state the security deposit of $1550.00 is non-refundable. I have been renting for years and the security deposit is always contingent upon the condition of the home when you move out. There is also a non-refundable $250.00 admin fee. When we finally received a return call with the approval status. The lady explained the admin fee is charged because of the way they run their business. Why should we have to pay more because of how their business is run? Not to mention it took a week to obtain all of this information. Such a waste of time and money. Luckily, they only got us for $150.00 for the credit check. We will cut our losses and move on.

  HomeRiver Group

  Date: 08/31/2022

  Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by ********* ****** ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager:
  
  Complainant submitted an application and received approval for rental of Property **** ****** ***** *** *** ****** *** The marketing information listed by Manager conveys the correct rent and deposit amount, the security deposit is refundable as per applicable state law. The marketing information listed by Manager also conveys the required application fee amounts and administrative fees. Manager communicated with Complainant via online chat and phone to answer the Complainants questions. Complainant ultimately decided to withdraw due to required $250 admin fee due at move in.
  
  Manager's representative has refunded the application fee(s) paid on their application as a gesture of goodwill.
  
  Please do not hesitate to contact me to discuss any other questions, concerns or if you should require any additional information to conclude your investigation of this matter.

• Review fromEmma O

  Date: 08/12/2022

  1 star

  Emma O

  Date: 08/12/2022

  I have never received worse customer service. We got approved and were told we would be sent the portal and we had 24 hours to sign the lease. We received the portal at 10 PM on 08/11/2022. So that would give us until 10 PM 08/12/2022. Apparently they do not understand time or what 24 hours is. I signed it at around 11 AM on 08/12/2022 and was told we did not sign it in the timeframe they require. Stephanie S. was not helpful in the slightest and told me "we've moved on because you didn't sign it in the allotted time." She also stated we had until "4 PM today" 08/12/2022. I'm pretty sure 11 AM is before 4 PM. If anything, they had us dodge a huge bullet. DO NOT go through this company.

  HomeRiver Group

  Date: 08/23/2022

  Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by **** ***** OBrien ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager:
  
  Complainant submitted an application for rental of Property *** *** *** ** *** ** *** **** ** . Complainant was notified of application approval on 8/10/2022. Manager did make a mistake regarding the timing of approval expiration and apologized to Complainant for the misunderstanding and inquired if they were still interested in property - Complainant did not respond.
  
  Manager regrets any confusion that the communication may have created.
  
  Manager's representative has refunded the application fee(s) paid on their application as a gesture of goodwill.
  
  Please do not hesitate to contact me to discuss any other questions, concerns or if you should require any additional information to conclude your investigation of this matter.

• Review fromJamie M

  Date: 08/10/2022

  1 star

  Jamie M

  Date: 08/10/2022

  I have had nothing but issues with my move out process. I keep getting billed even though I owe nothing. I moved into another property that they manage and haven't even received a lease for it. I can't get responses and now the previous tenant at my new place let me know she received a notice that they are coming out to change the locks on Thursday when I've done and moved in. They keep billing her for my address. We can't get anywhere with this place. I've emailed every address I can to try and get this resolved. I'm not happy at the thought that I'll come home Thursday and might be locked out or whatever. I have to work! Don't do business with this company. They do not have good business practices!

  HomeRiver Group

  Date: 08/16/2022

  Hi *****-
  
  We sincerely apologize for the inconvenience and confusion. This was truly an honest mistake. Home River Group was not made aware that the owner of the property had placed tenants in the home until 8/10/2022, at which time all orders for occupancy and move-out inspections were canceled. We are striving to get this issue resolved and a lease sent to you as soon as possible.

• Review fromMichelle L

  Date: 08/01/2022

  1 star

  Michelle L

  Date: 08/01/2022

  DO NOT RENT FROM THIS COMPANY!
  Michael A. was the property manager for the house we were supposed to move into. His idea of "move-in ready" was a roach-infested house that needed AT LEAST two more weeks of treatment to get rid of all the bugs. We had a refrigerator delivered that i'm still waiting to be reimbursed for, because since it was delivered to a home with bugs the store wouldn't take it back. Thank God I was able to stop the delivery of the washer and dryer set I bought in time. We spent at least $250 of our own money trying to get rid of the bugs the day we were supposed to move in but couldn't. "Move-in ready" standards also apparently means the "cleaning crew" (a woman and her two young children under the age of 8) sweeping and dusting. There were roaches (live and dead) on the tops of all kitchen cabinets. Who would seriously make food in there or expect people to bring food into a home like that? The people doing the maintenance were getting high in the house (we found a pipe in the bedroom that wasn't there during our walk-through). They left nails in the wall and just painted over them. The windows were not cleaned and had a build-up of dust and gunk that took some serious scrubbing (done by my daughter and I). The back yard had trash all over it. The ceiling fan in the living room didn't work. The floorboards (brand new) were coming up on the corners. The master bathroom shower had 3 cracks in the bottom of it that made it sink down when you stepped in it. Not to mention this guy NEVER returned emails or calls. Out of at least 6 calls, he answered 2. I had to email a complaint to get in touch with his supervisor to get anything done. My lease on my apartment I was living in expired 3 days after our move-in date for the house. Because it wasn't ready I had to cancel movers twice, and find a new home within a day (paying nearly $2k worth of deposits and moving fees). He didn't even apologize. It's been two weeks and I'm still waiting on my $.

  HomeRiver Group

  Date: 08/26/2022

  The tenant was scheduled to move into the property on 7/16 and the previous tenant had moved out on 6/30.
  
  The initial issue was that this was a large turn and the house was leased while the previous tenant was still there, so we were starting off behind since the availability date was incorrect to start with.
  
  Michael started receiving phone calls from ******** starting on 7/11/22. From that time till move in on 7/16/22 she had called him 17 times asking questions regarding the Rehab. He had discussed with her the plans to rehab the property down to the last detail.
  
  The issue really started happening when ******** would randomly show up at the property while the rehab was being completed. She would walk the entire property and take pictures of things she felt needed to be corrected. She would question every worker at the property from the flooring guys, the make-ready team, etc making the team uncomfortable. She had accused one of the vendors of smoking cannabis while working, and when he circled back with the vendor (Jumping Jacks) they informed him that nobody on their team utilizes cannabis.
  
  He had then asked ******** to please partner with the Marketing agent going forward with any questions she had regarding the property. However, ******** and her guest continued to show up at the property and began sending him pictures of more areas of concern like the insects that were found on the property.
  
  He then made arrangements for pest control to be conducted for the property. The day that the pest control specialist was there he also encountered ******** who began asking questions about the treatment, and if the unit was going to be ready in time for move in.
  
  He continued to speak to ******** and assured her that we were working on all of the items noted and if need be we may need to complete some of the work when she was in the process of moving in. I did ask Kim the marketing agent if the tenant could push out her move-in due to the bugs which he was informed she could not.
  
  The day before moving in, the flooring guys took longer than expected to complete so the cleaner was going to be there late in order to get the unit ready. He had been communicating with the cleaner so he could arrive that night around 10:30pm to take move-in photos. At this time he began receiving text messages of bugs and small items from ********. He had also received a call from the cleaner telling him the owner was there and was concerned about the condition of the property. He then texted ******** and asked when she had taken these photos in which she replied "Just Now".
  
  At that time he had called ******** and asked her why she was at the property when her lease begins the next day. She started yelling about the condition of the property and after a few moments, he informed her that she needed to leave the property immediately since she was not supposed to be there, and also that she was harassing the vendor and stopping her from completing the work.
  
  At this point a male got on the phone and began asking him what his problem was. He informed him that ******** and him had a lengthy discussion about the move-in process that morning and went over everything she could expect. The man explained that ******** never informed him of the conversation in which he replied that he should partner with her before asking him questions that had already been addressed. Michael informed him that they could best improve the situation by leaving the house at that time and let the cleaner finish up.
  
  Michael received a call from ******** the next day in which she informed him that the bugs were still an issue. He informed her that the treatments were completed and that the pest control tech would return in a week to spray an additional treatment. Michael also informed her that the vendors will be in contact to finish any items not completed by move-in (exterior house painting, etc).
  
  Michael had partnered with Tricia in which they agreed that we would refund ******** back her money and move on.
  
  Michael was then informed that the fridge the tenant had purchased could not be returned to the store in which she bought it due to the insects. Tricia then had him reach out to our appliance vendor to see if they would pay the tenant $500 in cash for the fridge and then HomeRiver would make up the difference to the tenant.
  
  He spoke to our appliance vendor and provided them with the lockbox code to look at the fridge and also gave them ********'s contact info to arrange for payment. Tricia had informed him that she would partner with the tenant for the remaining funds owed for the fridge.

  Michelle L

  Date: 08/26/2022

  Out of my 17 phone calls to Michael, he answered 3 before we were supposed to move in. Responding to the part about the workers feeling uncomfortable about us supposedly being there...not one person asked us to leave or not come back. I was invited in every single time, told I could walk around and take pictures, because Michael wasn't returning their calls as well. I did not yell at Michael. He yelled at me which is why my boyfriend, the other tenant on the lease, heard him and took the phone from me to ask what his problem was and why he was yelling at me. I couldn't even respond because he was griping at me. When you book movers, buy appliances, and pay nearly $3000 in fees, and your property manager doesn't answer or actually do his job, people get a little concerned. Because of the crappy condition and repairs to this home, not to mention the bug problem, my daughter and I had 2 days to find a place to live. 2. My apartment was already rented out and after being assured this home would be move in ready, we had to pay fees for another home before ours were even refunded from this mess. So, yes. Heck yes I blew up his phone. All he had to do was keep in contact. But even his boss called to apologize to me and said it was absolutely unacceptable what happened to us regarding this home. These companies don't just let you out of leases like this unless there's something in it for them. Well, that was pictures, that I still have of all the roaches and horrible flooring job. Plus, emails and texts. And I don't care who denies being high or not. That home smelled like weed the second you walked up on the porch while Jumping Jacks was there, because the door was open, and it was potent enough to basically smack you in the face. There was a pipe in the bedroom. My daughter and I both saw it. And if anyone was ever uncomfortable they never told us. The day we were supposed to move in, I had calls from Jumping Jacks asking what needed to be done because Michael hadn't returned their calls regarding the home. Then the flooring man called me asking what needed to be done. Until the 15th, I was not told once I could not go to the home. Michael knew I had been there previously because I had sent emails regarding the condition of the home that I had seen with my own eyes. So why didn't he say anything until the night before we were supposed to move in? I can understand a company wanting to cover themselves, but at least accept responsibility for the fact your property manager didn't do his job. At all. Not only that, he was rude and extremely unprofessional. This whole ordeal was extremely traumatic and expensive. And that house was disgusting.

  Michelle L

  Date: 08/26/2022

  In addition, you all flat out lied about pest control. He was there on the 16th and told us the house would still not be free of the roaches for at least another two weeks. We asked him if it was even sanitary to move our stuff in and he said, "'no. This needs so much more work. It was completely infested." He even told me he told Michael early on the house would not be ready by the 16th. Michael NEVER communicated this to us. I had to call him to ask about setting up trash services and he didn't even know. I called two different companies to figure it out because your property manager didn't know. As far as the refund for the refrigerator, that was absolutely a lie. Michael never once contacted us about our refund. Tricia told me accounting had mailed me a check but she couldn't get them to respond with a tracking number. Nearly 2 weeks later, she gives me a tracking number in which a check was OVER-NIGHTED. They never sent it to begin with. I was never told anything about $500 or HomeRiver covering the rest. I was given nothing but lies and false information from this company. But by God they sure got all their fees first. I wasn't reimbursed for the gas bill or electric bill for the house (they had to be in my name even before my move in date because the companies didn't start service on the weekends), so I paid the electric for all the use on the 15th while the workers utilized it all day. And the cleaning crew that supposedly stopped working because I was in the way and asking questions...was a Hispanic female who didn't speak English, and her two small children under the age of 8. She let us in, and didn't speak to us because we couldn't understand each other. So, if she spoke to anyone about being uncomfortable, nobody told me. None of this is acceptable. At all. You could apologize for your incompetence and complete lack of consideration for what you all put my family through. We lost our home because of this. Because of a promise from Michael that it would be ready. We could've stayed at our apartment had we been told the truth. But don't try to lie and say your crews said I made them uncomfortable. Maybe if the property manager had been there more often, he would've noticed the smell of weed in the house. Or the roaches everywhere. The tops of the kitchen cabinets were even cleaned off, and were filled with roaches. I can send the pics if you'd like.

• Review fromTasha A

  Date: 07/21/2022

  1 star

  Tasha A

  Date: 07/21/2022

  This company has been played me since I've been working with them. Miguel sent me a letter saying that my application was approved and my lease was going to be sent to me. It's has been two days and now all of sudden, someone else application has been approved before me, even though Miguel sent me an approval letter two days.

  HomeRiver Group

  Date: 07/22/2022

  We apologize, thank you for the opportunity to correct it, please don't hesitate to reach out if something else goes wrong.